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Jonhariono Sihotang
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ProBisnis : Jurnal Manajemen
Published by Lembaga Riset, Publikasi dan Konsultasi JONHARIONO
ISSN : 20867654     EISSN : 28087240     DOI : 10.62398
Core Subject : Economy, Humanities, Science, Social, Engineering,
Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences
ProBisnis: The Management Journal was previously published in print, then in 2020 it was changed to online. This journal has ISSN: 2086-7654( Print) and ISSN: 2808-7240(Online). The scope of this journal is Economics, Management, Marketing, Strategic Management, Entrepreneurship, Leadership etc.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 1,124 Documents
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Pengaruh Lingkungan Kerja Fisik dan Nonfisik terhadap Kinerja Karyawan Melalui Stres Kerja Melody Jihan Mashruroh; Khoirur Rozaq
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to analyze the effect of physical and non-physical work environments on employee performance through work stress as a mediating variable. This research employed a quantitative approach using saturated sampling, involving 76 employees from the Marketing, Human Resource Management (HRM), and Finance divisions. Data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The findings indicate that physical and non-physical work environments have a positive and significant effect on employee performance. In addition, physical and non-physical work environments have a negative and significant effect on work stress, indicating that better work environments are associated with lower levels of work stress. Work stress has a negative and significant effect on employee performance, indicating that higher levels of work stress are associated with lower employee performance. Furthermore, work stress significantly mediates the effects of physical and non-physical work environments on employee performance. These findings support the Job Demands–Resources (JD-R) Model, which explains that adequate work resources and a supportive work environment can reduce work stress and improve employee performance. The study implies that organizations should improve both physical and non-physical work environments to reduce work stress and enhance employee performance. Theoretically, these findings contribute to the Job Demands–Resources (JD-R) Model by empirically demonstrating that physical and non-physical work environments function as job resources that can reduce work stress and subsequently support employee performance. Practically, the findings suggest that organizations should improve both physical and non-physical work environments to reduce work stress and enhance employee performance.
Pengaruh Gaya Kepemimpinan Transformasional dan Kompetensi terhadap Kinerja Pegawai Melalui Motivasi Kerja Sebagai Variabel Mediasi (Studi pada PNS Badan Pengelola Pajak dan Retribusi Daerah Kota Ambon) Evangelica Pashtmodya Jelelep; Novalien Carolina Lewaherilla; Pieter Novry Ruddy Rehatta
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan transformasional dan kompetensi terhadap kinerja pegawai dengan motivasi kerja sebagai variabel mediasi pada PNS Badan Pengelola Pajak dan Retribusi Daerah Kota Ambon. Penelitian menggunakan pendekatan kuantitatif dengan populasi sekaligus sampel sebanyak 38 PNS melalui teknik sampel jenuh. Data dikumpulkan menggunakan kuesioner Skala Likert dan dianalisis menggunakan Partial Least Square Structural Equation Modeling (PLS-SEM) dengan bantuan SmartPLS. Hasil penelitian menunjukkan bahwa gaya kepemimpinan transformasional berpengaruh positif tetapi tidak signifikan terhadap kinerja pegawai dan motivasi kerja. Kompetensi berpengaruh positif tetapi tidak signifikan terhadap kinerja pegawai, tetapi berpengaruh positif dan signifikan terhadap motivasi kerja. Motivasi kerja berpengaruh positif dan signifikan terhadap kinerja pegawai. Hasil uji mediasi menunjukkan bahwa motivasi kerja tidak mampu memediasi pengaruh gaya kepemimpinan transformasional terhadap kinerja pegawai, sedangkan motivasi kerja mampu memediasi pengaruh kompetensi terhadap kinerja pegawai. Temuan ini menunjukkan bahwa motivasi kerja menjadi mekanisme penting dalam mengubah kompetensi pegawai menjadi kinerja yang lebih baik.
Digital Political Participation, Institutional Quality, and Inclusive Growth: A Bibliometric Review Yuspina Tandilintin; Meldilianus N. J. Lenas Lenas
ProBisnis : Jurnal Manajemen Vol. 17 No. 03 (2026): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Political participation is a constituent of development and a mechanism shaping the institutional quality that underpins long-run growth. Yet, the emergence of digital political intermediaries and their developmental consequences has not been systematically assessed. This study maps the intellectual and conceptual structure of research on digital political participation and situates it within the participation–institutions–growth chain. A mixed review design combines bibliometric analysis with a systematic literature review following PRISMA 2020, applied to 173 Scopus-indexed documents (2006–2026) analyzed in VOSviewer. The field is forming rapidly but remains fragmented across 156 sources and 46 countries, with a marked production–influence asymmetry: the Global South produces 43.4% of documents but receives only 14.3% of citations. Four structural deficits and a near-total disconnection between influencer and development literatures indicate that digital participation has ambivalent implications for institutional quality, especially in developing countries. The study delineates digital political participation as a distinct bibliometric object within an economic-development perspective.
Pengaruh Customer Relationship Management (CRM) Terhadap Customer Loyalty pada Abraham Motor Gunungsitoli Febri Liani Putri Lase; Heniwati Gulo; Martha Surya Dinata Mendrofa; Eliagus Telaumbanua
ProBisnis : Jurnal Manajemen Vol. 17 No. 4 (2026): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Persaingan usaha bengkel mobil di Kota Gunungsitoli semakin ketat seiring bertambahnya jumlah kendaraan bermotor dan bermunculannya bengkel baru, sehingga kemampuan bengkel mengelola hubungan dengan pelanggan menjadi faktor penting untuk dikaji. Penelitian ini bertujuan untuk mengetahui pengaruh serta besarnya pengaruh CRM terhadap Customer Loyalty di Bengkel Mobil Abraham Motor Kota Gunungsitoli. Penelitian menggunakan pendekatan kuantitatif dengan populasi sebanyak 4.358 pelanggan yang melakukan servis selama tahun 2025. Sampel dalam penelitian ini menggunakan rumus Slovin dengan margin of error 10%, sehingga diperoleh 98 responden. Data dikumpulkan melalui kuesioner berskala Likert dan dianalisis menggunakan regresi linear sederhana dengan bantuan SPSS. Hasil uji t menunjukkan nilai t hitung sebesar 23,856 > t tabel 1,985 dengan nilai signifikansi 0,000 < 0,05, sehingga Ho ditolak dan Ha diterima, dengan persamaan regresi Y = 11,179 + 0,841X. Nilai koefisien determinasi (R²) sebesar 0,856 menunjukkan bahwa CRM mampu menjelaskan 85,6% variasi loyalitas pelanggan, sedangkan sisanya 14,4% dipengaruhi oleh faktor lain di luar model penelitian. Dapat disimpulkan bahwa CRM berpengaruh positif dan signifikan terhadap Customer Loyalty pada Bengkel Mobil Abraham Motor Kota Gunungsitoli.

Page 113 of 113 | Total Record : 1124

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