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INDONESIA
Jurnal Manajemen
Published by Universitas Katolik Indonesia Atma Jaya
ISSN : 18296211     EISSN : 25974106     DOI : https://doi.org/10.25170/jm
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Manajemen is accredited SINTA 4 based on KEPUTUSAN DIREKTUR JENDERAL PENGUATAN RISET DAN PENGEMBANGAN KEMENTERIAN RISET, TEKNOLOGI, DAN PENDIDIKAN TINGGI REPUBLIK INDONESIA NOMOR 28/E/KPT/2019. Jurnal Manajemen contains research papers in the field of management science. This academic journal is published by the Faculty of Economics and Business, Atma Jaya Catholic University of Indonesia, Jakarta. First published in 2007 with the periods of publications 2 times a year, namely in May and November. The focus of this journal is the publication of research output in the fields of financial management, marketing management, human resource management, and operation management. However, the scope is not limited to these fields. Research from other fields relevant to management science can be published in this journal.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 124 Documents
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EFEK MEDIASI DARI PENGEMBANGAN KARIR PADA PENGARUH PELATIHAN DAN PENGEMBANGAN TERHADAP KEPUASAN KERJA DI PT PLN (PERSERO) PUSAT Difa Anggita; Sylvia Diana Purba
Jurnal Manajemen Vol 12 No 1 (2015): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (794.586 KB) | DOI: 10.25170/jm.v12i1.822

Abstract

The purpose of this research is to test the effect mediation of career development on the influence of training and development toward to job satisfaction at PT PLN (PERSERO) Pusat. Data collected using a purposive sampling. There are 80 respondents used as participants. The path analysis is used by analytical tools of Preacher-Hayes the Simple Mediation Model with SPSS 22 for mac with macro and syntax. This research findings that the career development has mediating effect on the influence of training and development toward job satisfaction.
PENGARUH JOB SATISFACTION TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DENGAN ORGANIZATIONAL COMMITMENT SEBAGAI VARIABEL INTERVENING PADA RUMAH SAKIT PANTAI INDAH KAPUK DI JAKARTA Lidya Vania; Sylvia Diana Purba
Jurnal Manajemen Vol 11 No 2 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.695 KB) | DOI: 10.25170/jm.v11i2.823

Abstract

The purpose of this research is to test the effect of job satisfaction on Organizational Citizenship Behavior (OCB) employees Hospital Pantai Indah Kapuk (RSPIK), Jakarta mediated by organizational commitment. Data was collected using a convenience sampling. There are 70 nurses, health workers and administration used as a sample. Data analysis methods used in this research is the analysis of the path by using analytical tools of Preacher-Hayes the Simple Mediation Model. The results of data processing using SPSS 22 for windows with macros and syntax. This research findings RSPIK employees have job satisfaction, organizational commitment and OCB are relatively high, where organizational commitment can be intervening variables on job satisfaction influence on organizational citizenship behavior (OCB) at Hospital Pantai Indah Kapuk in Jakarta.
PARTISIPASI PELANGGAN, ANTESEDEN DAN PENGARUHNYA TERHADAP KUALITAS JASA: PERSPEKTIF SERVICE-DOMINANT LOGIC Dwinita Laksmidewi
Jurnal Manajemen Vol 11 No 2 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (304.578 KB) | DOI: 10.25170/jm.v11i2.824

Abstract

This paper studies customers as active participants in service encounter. Based on Service-Dominant Logic perspective, this paper discusses previous research related to antecedents of customer participation, and its effect on service quality. The author reveals that there is an inconsistency in previous research, the customer participation has a positive effect or otherwise negatively affect the perceived service quality. The author proposes some proposition that perceived service risk, customer readiness, and perceived control are antecedents of customer participation. Further, the author proposes that the effect of value creation on service quality is moderated by customer culture and organizational culture.
ANALISIS PENGARUH CORPORATE SOCIAL RESPONSIBILITY DAN PROFITABILITAS TERHADAP NILAI PERUSAHAAN: STUDI EMPIRIS PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA TAHUN 2013 Jessika Zarlia
Jurnal Manajemen Vol 11 No 2 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (534.976 KB) | DOI: 10.25170/jm.v11i2.825

Abstract

This research aims to get empirical evidence about Corporate Social Responsibility (CSR) and profitability that influence firm value in simultan and partial. The exposure of CSR is measured based on Sustainability Reporting Guidelines (SRG) that is published by Global Reporting Initiative (GRI). Profitability is measured by Return on Assets (ROA). Firm value is measured by Tobin’s Q ratio. This research takes 64 manufacturing company that is listed at Bursa Efek Indonesia (BEI) 2013 from purposive sampling method. This research use multiple regression analysis. The result indicates that there is a positive influence of CSR and profitability to firm value in simultan and partial
PENGARUH HUMAN RESOURCES MANAGEMENT PRACTICE TERHADAP EMPLOYEE INTENTION TO STAY PADA PT MEDIA NUSANTARA INFORMASI (SINDO) Yohana Fransiska Siahaan
Jurnal Manajemen Vol 11 No 2 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (481.191 KB) | DOI: 10.25170/jm.v11i2.826

Abstract

This study aims to determine whether there isa significant effect of human resources management practices on employee intention to stay at PT Media Nusantara Informasi (Sindo). The analyses used multiple linear regressions with the sample of 100 full-time employees of PT Media Nusantara Infomasi (Sindo).As independent variables are Training and Development, Career Development, Compensation and Benefit, and Performance Appraisal, while Employees Intention to stay as dependent variable. The results showed that Training and Development, Career Development, Compensation and Benefit, and Perfomance Appraisal have positive significant effects on employee intention to stay. Further more, the results indicate that Compensation and Benefit dimension have a strongest effect.
INVESTASI REKSA DANA SAHAM SECARA JANGKA PANJANG DI INDONESIA BERDASARKAN KEPUTUSAN KETUA BAPEPAM - LK Reinandus Aditya Gunawan
Jurnal Manajemen Vol 11 No 2 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (214.125 KB) | DOI: 10.25170/jm.v11i2.827

Abstract

Decision of Head of BAPEPAM dan LK Nr: Kep-176/BL/2008 provided that investment manager is restricted to do equity buying at company stock which listed in Bursa Efek Indonesia more than 5 % of the said company. This regulation has effected to mutual fund, so the said mutual fund cannot put into the long term investment because they can’t make a decision based on the ownership of the stock less than 5%. This regulation made the mutual fund manager do the day trading strategy on their investment becaused they can’t invest for the long term. Day trading strategy has made the stock market index (in Indonesia called Indeks Harga Saham Gabungan /IHSG) susceptible for the stock market crash. So investor should invest in hedge funds, private equity funds, or protected mutual fund which has long term investment policy.
KEPUASAN PELANGGAN TERHADAP LAYANAN FRONTLINE Nova Esti Wiharsih; Efendi Efendi
Jurnal Manajemen Vol 11 No 2 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (255.556 KB) | DOI: 10.25170/jm.v11i2.828

Abstract

This research attempts to find out whether the quality of frontliner service in CIMB Niaga Bank in Atma Jaya unit is contributing to customer satifaction. Total respondents in this research are 135 students from Atma Jaya University students. Data is analyzed with SPSS 20 with multiple regresions. Reliability, responsiveness, and tangible variabel do not influence customer satisfaction. Meanwhile, assurance and empathy have influences on customer satisfaction.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DARI SUDUT PANDANG PASIEN DAN PENDAMPING PASIEN ( STUDI KASUS DI RS MEDISTRA, JAKARTA) Beny Mutiara Wardani; Efendi Efendi
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.725 KB) | DOI: 10.25170/jm.v11i1.829

Abstract

Along with the increasingly competitive business environment and changes in the living standards, people have changed their mindset in choosing and making judgment of hospital services. The change of paradigm requires hospitals to maintain quality of services to service users in order to achieve organization's goals. Therefore a study is conducted to determine the effect of the hospital service quality on satisfaction from the perspective of patient and their attendants. In collecting the data, the authors distribute the questionnaires in RS Medistra Jakarta on February 4 to March 5, 2013. Questionnaire was distributed to 123 patients and 123 attendants by using non-probability sampling, which is judgmental sampling. Data were analyzed using SPSS version 17 by Regression testing method.The results showed that simultaneously and partially there is an influence of Infrastructure, Quality Personnel, Process of clinical care, Administrative procedures, safety indicator, Image Hospital, Social responsibility, trustworthiness of the hospital on Customer Satisfaction from the perspectives of patient and their attendants.
ANALISIS PENGARUH BRAND IMAGE, PRICE PERCEPTION, DAN SERVICE QUALITY TERHADAP CUSTOMER LOYALTY PADA PELANGGAN URBAN KITCHEN Timothy Joshua; Eddy Haryadi
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.438 KB) | DOI: 10.25170/jm.v11i1.830

Abstract

This study was conducted to determine the influence of Brand Image, Price Perception, and Customer Service Qualityon Customer Loyalty in Urban Kitchen. The questionnaires were distributed to 150 respondents in four locations of Urban Kitchen employing simple random sampling technique. The data obtained were processed and analyzed using the Structural Equation Model (SEM) with LISREL8.72. The results indicate that Brand Image and Service Quality have significant influences on Customer Loyalty, while Price Perception does not influence Customer Loyalty.
Analisis Pengaruh Kualitas Produk , Harga , dan Lingkungan Fisik Perusahaan Kue Lapis Legit XYZ Terhadap Kepuasan Konsumen Dalam Membangun Word of Mouth Positif Lonardo Lonardo; Yasintha Soelasih
Jurnal Manajemen Vol 11 No 1 (2014): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.7 KB) | DOI: 10.25170/jm.v11i1.831

Abstract

This research aims to analyze the effect of Product Quality, Price, and The Physical Environment on Customer Satisfaction and Positive World of Mouth. The sampling technique used in this study is convenience sampling, and the questionnaire was administered to consumers who have purchased the product. By analyzing the result of this research, it can be concluded that there are influences of Product Quality and Price on Consumer Satisfaction but there is no infleunce of the Physical Environment in the store on Customer Satisfaction. Product quality, Price and Physical Environment simultaneously influence the Customer Satisfaction to create Positive Word of Mouth.

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