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Laboratorium Magister Ilmu Pemerintahan Gedung A Lantai 3, Universitas Islam Riau Jl. Kaharuddin Nasution No.113 Perhentian Marpoyan, Pekanbaru, Riau 28284
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JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics)
Published by Universitas Islam Riau
ISSN : 24427292     EISSN : 27219232     DOI : https://doi.org/10.25299/jkp.2022.vol8(1).9439
Core Subject : Humanities, Social,
Humanities Environmental Science Social Sciences
JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics) or Journal of Government Study published the original research papers or reviews about the government, social and politics. The objective of this journal is to disseminate the results of research and scientific studies which contribute to the understanding, development theories, and concepts of science and its application to the government science especially for master student . Terms of publishing the manuscript were never published or not being filed in other journals, manuscripts originating from local and International. JJKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics) or Journal of Governance Science managed by the Master of Government Science, Postgraduate Program, Universitas Islam Riau. The topic of the journal will be related to this topic: Governments Social Politics State Local Goverments Governance
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 133 Documents
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Implementasi Kebijakan Penetapan Badan Layanan Umum Museum Nasional Pada Kementerian Pendidikan, Kebudayaan, Riset, Dan Teknologi Islam, Dirgantara Kusuma Nur; Ruhana , Faria; Dione, Frans
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 1 (2024): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).15804

Abstract

The purpose of this study was to identify and analyze 1) the Implementation of the Establishment Policy of the National Museum Public Service Agency at the Ministry of Education, Culture, Research, and Technology, 2) Supporting and Inhibiting Factors of the Implementation of the National Museum Public Service Agency Establishment Policy at the Ministry of Education, Culture, Research, and Technology, and 3) The efforts of the Ministry of Education, Culture, Research, and Technology in overcoming obstacles to the implementation process of the determination policy public service agency of the National Museum. The research method used a qualitative approach, data collection techniques were observation, interviews, and documentation. The results of this research were: 1) The implementation of the policy of establishing the Museum Public Service Agency has been implemented by conducting internal and external communication, optimizing the use of existing resources including employees, infrastructure facilities and adequate budgets, making work systems by compiling business processes, standard operational procedures and derivative rules or regulations governing the running of public servants such as setting visiting and utilization tariffs, business strategic plan and finally develop a simple and effective bureaucratic structure in order to create an agile organization, 2) Supporting factors: There is policy support from the ministry, regulatory support, employee support, asset support, and strategic geographical location. Inhibiting factors: there is still a lack of understanding of the team in preparing the proposed documents, policies, and fears of employees, as well as facilities that need to be improved, 3) Efforts of the Ministry of Education, Culture, Research, and Technology in overcoming obstacles such as: preparing follow-up documents on recommendations for improvement, socialization and internal and external coordination meetings, making service programs, drafting derivative regulations on policy implementation.
Peran Pemerintah Provinsi Jawa Tengah Dalam Meresolusi Konflik Proyek Strategis Nasional Di Desa Wadas Balebat, Rafi; Akbar, Idil
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 2 (2024): Oktober
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).15857

Abstract

The government is an organization that holds authority in compiling and determining it (regeling function), including in agrarian affairs. Apart from having power over regulations related to agrarian matters, the government is also responsible for resolving various disputes or conflicts related to agrarian matters. As happened in Wadas in February 2022. Where there was a demonstration by residents of Wadas Village, Bener District, Purworejo Regency, Central Java. To find out the role of the government in resolving the conflict, the author conducted research using the literature study method by searching, collecting and compiling data from various sources, including journals, books, documentation, the internet and libraries. From the results of this research, it was found that the Central Java Provincial Government resolved the Wadas Village conflict by direct control by opening a discussion forum and a profit compensation clause for Wadas residents who were harmed by the Bener Dam strategic development project (PSN).
Kapasitas UPT Samsat Pekanbaru Kota Dalam Meningkatkan Kualitas Pelayanan Publik Nesya Hutari
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 9 No. 1 (2023): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2023.vol9(1).15858

Abstract

This study aims to find out what capacities are needed by UPT SAMSAT Pekanbaru Kota in improving the quality of public services at UPT SAMSAT Pekanbaru Kota, especially in the reception and billing section. The type of data used in this study is Primary Data either through conscious or unconscious interviews with UPT SAMSAT staff and taxpayers (WP). In addition, researchers also conducted direct observations for approximately 2 months. Then Secondary Data is data obtained from other sources that have been written both in the form of written documents and available readings. In improving the quality of service, there are several capacities needed as basic indicators that play a major role in the sustainability of existing activities at UPT SAMSAT Pekanbaru City. Managed capacity, namely, resources which are an entity consisting of humans, methods/methods, machines, markets, money and materials. All of them refer to the discussion of facilities, human capabilities, and work systems in a group. With the appropriateness of observations, this research can measure capacity by using 6 aspects of performance appraisal of public service delivery units in accordance with Ministerial Regulation no. 17/2017, namely Service Policy, Professionalism of HR Operators, Public Service Infrastructure, Public Service Information Systems, Consultation and Complaints, Service Innovation. Based on the results of this study, the capacity level of the UPT SAMSAT Pekanbaru City Office is still not maximized. This requires capacity building, especially in terms of Human Resources (HR) and Infrastructure. And collectively, the government should be observant about which capacities need to be improved and the methods must also be precise and must be firm if there are deviations from the existing rules. Only then can this capacity become an asset that can be utilized as the goal was established to achieve community service satisfaction and at the same time it can change the view or bad image of government services in the eyes of the community.
Pemberdayaan Masyarakat Melalui Pemanfaatan Rptra Di Kota Administrasi Jakarta Utara Amalia, Rizki; Rachmawati, Ira; Ilham, Muh.
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 1 (2024): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).16328

Abstract

This research aims to determine community empowerment through the use of RPTRAs, analyze the supporting and inhibiting factors faced in community empowerment in the use of RPTRAs and examine the strategies used for community empowerment in the use of RPTRAs in the Administrative City of North Jakarta. The research method used is qualitative research using the case study method. By adapting the concept of community empowerment proposed by Sumadyo (2001) and Toto Mardikanto (2023). The data in this research was obtained from triangulation of interview results and documentation. Data analysis in this research uses the Miles and Huberman model consisting of data reduction, data presentation, drawing conclusions/verification. Research results Community empowerment through the use of RPTRAs in the North Jakarta Administrative City has gone well in terms of 4 dimensions, namely the Human Development, Business Development, Environmental Development and Institutional Development dimensions. Human development is realized through various activities. Business development is carried out by creating job training programs that involve collaboration between agencies, holding workshops, seminars and product marketing training from activities such as growing hydroponic vegetables. Community development shows an active role through a series of activities such as tree planting, recycling programs and efforts to keep the environment clean. Institutional development is carried out through PIK Keluarga, BKB PAUD, Posyandu, Food Security and Gross Mart activities at RPTRA. Supporting factors are a) the existence of interactive services and facilities, b) the presence of a Posyandu which provides comfort, c) a safe environment, d) free health checks, e) support from health workers from the local health center, f) the existence of a Grossmart RPTRA for storing community products for increasing family income and supporting local MSMEs, g) adequate facilities, h) large fields and i) education on BKB PAUD activities in RPTRA. Inhibiting factors are the lack of solutions and lack of socialization regarding family PIK services in RPTRAs, limited infrastructure for BKB PAUD activities, lack of public understanding about Family PIK Services in RPTRAs, obstacles in developing food security activities, lack of awareness and availability of quality plant seeds and lack of training and understanding of the importance of food security. The efforts made are educational and social activities by community members, training programs and regional government collaboration, varied activities by RPTRA managers, inclusive community development, increasing the role of women and community initiatives involving levels of society.
Kebijakan Penyelenggaraan Percepatan Pembangunan Sanitasi Permukiman Di Daerah Pratiwi, Vony Febriana
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 9 No. 2 (2023): Oktober
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2023.vol9(2).16408

Abstract

Sanitation programs are an integral part of efforts to maintain public health. Good sanitation includes waste management and environmental cleanliness and provides safe and adequate access to clean water and sanitation facilities. By understanding the importance of sanitation programs, governments, non-governmental organizations, and communities can work together to increase everyone's access to adequate sanitation. This is an essential step in achieving sustainable development goals and improving society's overall health and well-being. This research uses a qualitative method with a descriptive approach. This research data collection method uses a descriptive-normative method. Although most countries have national policies and plans to support sanitation, only some countries have allocated sufficient human and financial resources to implement them. The policy in Indonesia for implementing sanitation programs was formed through Minister of Home Affairs Regulation Number 87 of 2022 concerning the Acceleration of Sustainable Sanitation Services in Regions for 2022-2024. However, future implementation will experience stagnation, considering that the regulation is limited to only two years, namely 2022 to 2024. So, to anticipate this, the government must immediately form a regulatory platform for implementing the sanitation program at the end of the existing regulations.
Kualitas Pelayanan Publik Dalam Pembuatan Kartu Tanda Penduduk Elektronik (E-Ktp) Di Suku Dinas Kependudukan Dan Catatan Sipil Kota Jakarta Selatan Tampang, Mesriani; Sartika, Ika; Ruhana, Faria
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 1 (2024): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).16958

Abstract

Service uncertainty, such as the length of printing time and procedures for correcting E-KTP data, is still a serious problem and there is still a lack of updated information on online service procedures provided by the Department of Population and Civil Registration. E-KTP service procedures and problems with online services via the website of the Department of Population and Civil Affairs. South Jakarta City Civil Registration. This research aims to describe the quality of public services in making E-KTPs at the South Jakarta City Population and Civil Registry Department. This research contains 5 (five) dimensions which are the initial requirements for services built according to the theory of Zeithaml, Berry and Parasuraman in Hardiyansyah, namely Tangibles, Reliability, Responsiveness, Assurance, Empathy. This study used descriptive qualitative method. The data collection techniques used were observation interviews and documentation. The author uses data analysis techniques with stages of data reduction, data presentation, verification and conclusions are prepared tentatively. Based on the research conducted, it is known that the quality of public services in making E-KTPs at the South Jakarta City Population and Civil Registry Department has not gone well. The author still finds problems related to limited facilities and infrastructure, lack of availability of blanks, lack of officer discipline. Meanwhile, the author looks at the model used for the quality of public services in making E-KTP at the population and civil registration sub-department which is carried out using a mechanical model, an organic model.
Efektivitas Penyelesaian Pengaduan Masyarakat Melalui Aplikasi Layanan Aspirasi Pengaduan Online Rakyat (Lapor) Di Lingkungan Kementerian Dalam Negeri Republik Indonesia MZ, Dwi Kurniawan; Syafri, Wirman; Amalia, Rizki
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 1 (2024): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).16959

Abstract

The utilization of the National Public Service Complaint Management System/People's Online Aspiration and Complaints Service (SP4N LAPOR) within the Ministry of Home Affairs (Kemendagri) has been implemented since 2018. Currently, the management of public complaints has also been formalized in Minister oh Home Affairs Regulation Number 8 of 2023 concerning Complaints Management within the Ministry of Home Affairs and Regional Governments. However, the utilization of the LAPOR application to accommodate public reports or complaints within Kemendagri has thus far not reached its maximum potential. The LAPOR application within Kemendagri is underutilized by the general public and government officials. Given the aforementioned issues, this research aims to explore the effectiveness of resolving public complaints through the LAPOR application within the Ministry of Home Affairs, identify emerging barriers in its resolution, and ascertain efforts made to address these barriers. This study adopts a qualitative method with a descriptive approach. To evaluate effectiveness, this research is grounded in the DeLone and McLean theory encompassing Information Quality, System Quality, User, User Satisfaction, Individual Impact, and Organizational Impact. The findings of this study indicate that the utilization of the LAPOR application within Kemendagri can be deemed effective in facilitating and resolving public reports. However, there remains dissatisfaction among the public regarding the responsiveness or answers to complaints, partly attributed to personnel rotations. The application system has successfully enhanced efficiency, albeit with some reports still being submitted through direct channels. Overall user satisfaction levels, as assessed through satisfaction ratings, are fairly good, and application integration has improved the quality and efficiency of complaint handling. The study also identifies several barriers in managing complaints through the LAPOR application, including human resource limitations, budget constraints, application features and accessibility, insufficient socialization, and lack of coordination among components. To address these challenges, the Directorate of Complaints Facilitation and Information Management (FPPI) of the Ministry of Home Affairs has undertaken various efforts, including monitoring and evaluation assistance, regulatory improvements, and external cooperation and coordination.
Efektivitas Penerapan Aplikasi Citizen Relation Management Dalam Penanganan Pengaduan Masyarakat Di Kelurahan Pancoran Jakarta Selatan Masykur, Andi Muammar Baso; Daraba , Dahyar; Kurniawati , Layla
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 1 (2024): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).16960

Abstract

The focus of this research is to determine the effectiveness of implementing the CRM application in handling public complaints in Pancoran Village, inhibiting factors and formulating strategies for optimizing the implementation of the CRM application. Researchers used Duncan's effectiveness measurement theory with three dimensions, namely goal achievement, integration and adaptation. This research uses a descriptive qualitative research method with a phenomenological approach. Research data was collected using observation, interview and documentation techniques and then processed through data reduction techniques, data presentation and drawing conclusions. This research uses data analysis, namely data source triangulation. The research results show that the effectiveness of implementing the CRM application in handling public complaints in Pancoran Village is effective. The CRM application makes it easier for officials to coordinate and follow up on public complaints. The Pancoran Village apparatus is also able to adapt quickly to developments in digital-based public services because it is supported by adequate infrastructure and through self-development training. There are several inhibiting factors such as limited number of human resources, system errors and lack of employee competence. The strategic effort that needs to be carried out by the Pancoran Village Apparatus is to form a team of employees to monitor the CRM application, optimize the performance of the apparatus in serving complaints according to standard procedures and study and understand the legal basis of CRM.
Penguatan Peran Direktorat Jenderal Bina Pembangunan Daerah Kementerian Dalam Negeri (Studi Penyelenggaraan Peraturan Presiden Nomor 1 Tahun 2022 Tentang Rencana Umum Nasional Keselamatan Lalu Lintas Dan Angkutan Jalan Di Daerah) Simanjuntak, Nancy Fransisca M.; Labolo , Muhadam; Rusfianda , Yudi
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 1 (2024): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).17010

Abstract

The evaluation of the National Road Safety Plan (RUNK) for the period 2011-2035 highlighted weaknesses in institutional functions and roles, prompting the Government to issue Presidential Regulation (Perpres) 1 of 2022 regarding the National Road Safety Plan for the period 2021-2040. The Ministry of Home Affairs, through the Directorate General of Regional Development, plays a key role in traffic and transportation management. This research focuses on strengthening the role of the Directorate General of Regional Development in implementing Perpres at the regional level, emphasizing coordination between the central and regional governments, civil society organizations, the transportation industry, and transportation communities to enhance traffic safety. A qualitative descriptive research method was used to gain a deep understanding of the context, processes, and meanings behind the Directorate General's role in policy implementation. In-depth interviews will be conducted to collect data from various stakeholders, while participatory observation will be carried out to directly observe policy implementation. The results of the research indicate that the Directorate General of Regional Development at the Ministry of Home Affairs plays a vital role in improving traffic safety in Indonesia. They have successfully strengthened coordination between the central and regional governments, civil society organizations, the transportation industry, and transportation communities. Through initiatives such as the Road Traffic and Transportation Safety Action Plan (RAK LLAJ) and traffic safety management information systems, the Directorate General has helped identify and address policy gaps and enhance human resource quality in regions.
Implementasi Kebijakan Program Pemberdayaan Organisasi Kemasyarakatan Di Provinsi Dki Jakarta Nurhadi, Andi Ilham; Eviany, Eva; Madjid, Udaya
Jurnal Kajian Pemerintah: Journal of Government, Social and Politics Vol. 10 No. 1 (2024): Maret
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jkp.2024.vol10(1).17011

Abstract

Based on data released by the Subdirectorate of Partnership and Empowerment of Mass Organizations of the Ministry of Home Affairs (2023), there are still several Mass Organizations in Gambir Village, Gambir District, Central Jakarta City, DKI Jakarta Province that have not been registered, so these Mass Organizations have not received legal entity approval and do not have SKT. (Registered Certificate) issued by the Ministry of Home Affairs and the Ministry of Law and Human Rights, as a result, the mass organization does not receive grant assistance from the government. The mass organization is the NGO Indonesian Immigration Watch (IIW) or the Indonesian Immigration Monitor and Jakarta Restoration Movement (PRAJA). The aim of this research is to: describe and analyze the implementation of Community Organization empowerment program policies in DKI Jakarta Province. In this research, researchers used a qualitative research design with descriptive methods and an inductive approach. The research results show that institutional capacity is strengthened, through strengthening organizational management, providing data and information, developing partnerships, supporting expertise, programs and mentoring, strengthening leadership and cadre formation, providing awards and research and development. Finally, improving the quality of human resources, through education and training, apprenticeships and/or courses. Based on the explanation above, empowerment of mass organizations is the obligation of regional governments or related agencies, in empowering mass organizations as explained in the Law governing community organizations.

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