Journal of Hospitality Accommodation Management
Journal of Hospitality Accommodation Management is a scientific journal that implements a blinded-peer-review process in handling manuscripts and aims to become a scientific medium for interdisciplinary researchers in the hospitality management sector to communicate their research to audiences including educators, learners, researchers, thinkers and field professionals. The considerations in determining scientific articles for publication are based on relevance, clarity, topic and originality, as well as the extent to which the articles can advance knowledge, understanding and application and its possible contribution in inspiring further development and research. Firstly published in 2022, the journal invites contribution in the following interdisciplinary scope: Accommodation Management Accommodation Marketing Human resources management in hospitality Hotel finance management Information and telecommunication technology in hospitality Hospitality Education Sustainability in Hospitality Hotel operation
Articles
89 Documents
<![CDATA[Pengelolaan Pelayanan Guest Service Attendant Pada Masa Pandemi Covid-19 Di Hotel The Ritz Carlton ]]>
<![CDATA[Pianti Yudira Dewi]]>;
<![CDATA[I Wayan Seniartha]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i1.984
<![CDATA[This study was conducted to find out how to manage Guest Service Attendant services during the covid-19 pandemic. This study uses data collection techniques by conducting interviews and documentation related to the research topic. The data analysis technique used is descriptive qualitative by describing the results of interviews from the Guest Service Supervisor at The Ritz Carlton Hotel Bali. Based on the results of the interview analysis, the management of the Guest Service Attendant at The Ritz Carlton Bali Hotel still needs to be improved. This can be seen from the 4 basic principles of management that there are only 2 points that are carried out maximally while the 2 points are less than optimal and need to be improved again. For this reason, it is expected that the Guest Service Supervisor can further improve teamwork in working so that all basic principles in management can be carried out to the maximum. ]]>
<![CDATA[Analisis Pelaksanaan Pelatihan dalam Meningkatkan Kualitas Pelayanan Departemen Tata Graha di Hotel Sanur Beach sanur ]]>
<![CDATA[I Wayan Sunarsa]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i1.998
<![CDATA[This study aims to analyze the implementation of training in improving the service quality of the department of housekeeping at Hotel Sindhu Beach Sanur. This research used descriptive analysis technique. The data collection method was carried out by interviewing, documenting and distributing questionnaires. The results of the study indicate that the implementation of the training program has been going well, namely: (a) The assessment of needs and human resources for training is in accordance with the objectives set by the management of the Sindhu Beach Hotel Sanur, (b) The training objectives have been adjusted to the needs of the stewards of the description the work of the pramugraha that has been determined by management, (c) the preparation of training criteria has gone well, (d) the training techniques used have been adjusted to the material and the number of pramugraha participating in the training, (e) the training method used by the instructors has been effective in accordance with the delivery material to pramugraha, (f) Evaluation of training implementation focused on guest complaints and data on the implementation of tasks carried out by pramugraha.]]>
<![CDATA[Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan di Golden Tulip Jineng Resort Bali Pada Masa Pandemi Covid-19 ]]>
<![CDATA[Elisabeth Diora Jasmine]]>;
<![CDATA[Ida Ayu Kalpikawati]]>;
<![CDATA[Made Artajaya]]>;
<![CDATA[Ni Wayan Chintia Pinaria]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i1.1001
<![CDATA[This study aims to analyze the influence of the work environment and work motivation on employee performance at Golden Tulip Jineng Resort Bali during the Covid-19 Pandemic. The data collection technique used a questionnaire that was distributed to 40 hotel employees in the housekeeping department. The data from the questionnaire spread were analyzed using multiple linear regression. The results of the analysis show that (1) the work environment has a positive and significant effect on employee performance with a significance value of 0.002 < 0.1 (2) Work motivation has a positive and significant effect on employee performance with a signification value of 0.000 < 0.1. (3) There is a positive and significant influence together between the variables of work environment and work motivation on employee performance with a significance value of 0.000 <0.01 and a coefficient of determination of 63.7%. In this study, from the aspect of the work environment, it is expected to be one of the management's focuses to improve the employee's work environment, so that employees can work more productively and provide better results.]]>
<![CDATA[PREFERENSI TAMU TERHADAP PELAYANAN ROOM ATTENDANT DI FOUR POINTS BY SHERATON BALI, UNGASAN ]]>
<![CDATA[I Gede Suarsana Fradiana]]>;
<![CDATA[Ni Nyoman Suci Arthini]]>;
<![CDATA[Anak Agung Istri Ratna Sari Wulan]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i2.1120
<![CDATA[Room attendant services are one of the parts of improving the quality of a hotel. One of the assessments that can be done is to check how well the services of the room attendant in a hotel are through guest preferences for room attendant services. This research was conducted to determine guest preferences for room attendant services at Four Points by Sheraton Bali Ungasan. This research used the descriptive qualitative descriptive method which used qualitative data gained from guest reviews of several online travel agents such as TripAdvisor and Booking.com. the result of this study indicates that guest preferences for room attendants are in the aspects of cleanliness, hospitality, and comfort which are proven from dust-free, odorless, and damp rooms as the standard of room attendant service which must be able to prepare rooms in on time, create a comfortable room atmosphere and still clean. In addition, room attendants are expected to be friendly and able to communicate well, not only with employees but also with guests.]]>
<![CDATA[Persediaan Lena pada Masa Pandemi Covid-19 di Novotel Bali Nusa Dua & Residences ]]>
<![CDATA[Ni Kadek Eky Samita]]>;
<![CDATA[Anak Agung Istri Ratna Sari Wulan]]>;
<![CDATA[I Wayan Seniartha]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i2.1129
<![CDATA[The purpose of this study was to determine the supply of flax during the covid-19 pandemic at Novotel Bali Nusa Dua & Residences. The data of this study were obtained by interview and documentation techniques conducted online and the data analysis in this study was descriptive qualitative, namely by analyzing something related to the flax inventory in the Novotel Bali Nusa Dua & Residence Hotel with reference to the theory, namely, according to Rumekso (2001:165), The minimum stock of flax that must be owned by a hotel in its operations is 3 par stock, namely: 1 installed par, 1 dirty par, 1 ready- to-use par. Then compare and analyze with the theory to get a conclusion. The results of this study indicate that the flax supply during the Covid-19 pandemic owned by Novotel Bali Nusa Dua was mostly less with a percentage of 20% due to dirty, torn and broken.]]>
<![CDATA[Implementasi Prosedur Penyiapan Kamar Tamu Di Hotel Golden Tulip Jineng Resort Bali ]]>
<![CDATA[Luigi Viriya Kumara]]>;
<![CDATA[I Wayan Seniartha]]>;
<![CDATA[Ni Nyoman Suci Arthini]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i2.1135
<![CDATA[This study aims to determine the implementation of the application of guest room preparation at the Golden Tulip Jineng Resort Bali Hotel. This research is carried out to find out things of a negative nature or shortcomings that need to be corrected. To obtain data, data collection techniques are applied in the form of observations and interviews. The analysis method used is descriptive qualitative, in this writing the data obtained such as: the results of observations regarding the implementation of the implementation of guest room preparation at the Golden Tulip Jineng Resort Bali Hotel which refers to the established standard operating procedures. The results of this study show that the implementation of the implementation of guest room preparation at the Golden Tulip Jineng Resort Bali Hotel is not satisfactory. Golden Tulip Jineng Resort Bali Hotel needs to improve several services by the Room Attendant to always follow the standard operating procedures set from the hotel. This aims to reduce the number of guest complaints.]]>
<![CDATA[KONFLIK PERAN GANDA WAITRESS DALAM UPAYA MENINGKATKAN OPERATIONAL F&B SERVICE DI HOTEL MELIA BALI ]]>
<![CDATA[Ni Kadek Eni Juniari]]>;
<![CDATA[Ni Luh Suastuti]]>;
<![CDATA[Ni Ketut Mustiya Liyani]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i2.1139
<![CDATA[The purpose of this study is to find out the number or absence of dual role conflicts felt by waitresses at Hotel Melia Bali and efforts to minimize the conflict of the dual role as an effort to improve Operational F&B Service at Hotel Melia Bali. The research method carried out is qualitatively descriptive. The data collection techniques used are questionnaires and interviews with data processing techniques looking for mean values and percentage scores using micrsoft excel software. In this study, 32 waitress respondents with the status of married and have children. The results showed that most waitresses at Hotel Melia Bali felt a dual role conflict in both Work-Family Conflict (WFC) / Family Conflict – Workers and Family-Work Conflict (FWC) / Family Conflict - Workers. This is seen from the results of data processing that shows a mean value of 3.63 with high interpretation and a percentage score of 83% indicating the criteria for the most part. This is seen from the average results of each indicator, namely conflict based on time, conflict based on pressure, conflict based on behavior, quality of work, quantity of work and timeliness. As the end of the study, the author conveyed advice to hotel Melia Bali to set up a daycare at an affordable rate aimed at waitresses who have children under five and can hold activities in the form of family gatherings by including children and husbands for waitresses who have a family. This can be a means for the hotel to get to know the family of the waitresses and is a means to bring closer the relationship between employees and their families.]]>
<![CDATA[Kualitas Kebersihan Kamar Tamu di Hotel XXX ]]>
<![CDATA[Ni Kadek Sri Wahyuni]]>;
<![CDATA[Ni Ketut Iswarini]]>;
<![CDATA[Putu Gede Eka Darmaputra]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i2.1161
<![CDATA[This research is motivated by problems that occur in the hotel industry regarding the cleanliness of guest rooms. Guests hope that the room they get is clean, but in reality what happens is that the room still contains insects and dust. This study aims to find out how the quality of guest room cleanliness at Hotel XXX. Data obtained through data collection techniques of observation, interviews, and documentation. From the results of the interviews, it was found that the cleanliness standards of guest rooms have been set by the hotel. The results of the interviews are used as a reference in making observations. This research approach uses descriptive qualitative data analysis techniques. Research findings show that 67.51% of room hygiene quality is in accordance with established standards.]]>
<![CDATA[Pembayaran Cashless Pada Proses Check In Dan Check Out di Sofitel Bali Nusa Dua Beach Resort: persepsi kegunaan, persepsi kemudahan, penerimaan pengguna terhadap teknologi ]]>
<![CDATA[Anak Agung Gede Jati Kusuma Putra Pemayun]]>;
<![CDATA[I Wayan Sunarsa]]>;
<![CDATA[I Made Sucipta Adnyanana]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i2.1162
<![CDATA[Cashless-based payments have increased since 2015 with the biggest increase occurring in 2019 with a total transaction of IDR 5.25 billion. Sofitel Bali Nusa Dua Beach itself is one of the hotels in the ITDC Nusa Dua area in which this hotel certainly accepts cashless payments. This study aims to find out whether cashless payments are good or not during the check-in and check-out process at the Sofitel Bali Nusa Beach Resort front desk area. The method of this research is quantitative research with the Technology Acceptance Model approach, collecting research data using research instruments in the form of questionnaires and interviews which will be used to reinforce the data. The results of this study show a very good assessment of the 3 Technology Acceptance Model variables, namely perceived usefulness with 4,40, then perceived ease of use with 4,51 and acceptance of IT with 4,54. The average value of the three variables when added together is 4.48 which shows that cashless payments that occur during the check in and check out process in the Sofitel Bali Nusa Dua Beach Resort front desk area are very good. ]]>
<![CDATA[Penggunaan Bahasa Asing di Swiss-Belhotel Makassar ]]>
<![CDATA[Ahmad Ab.]]>;
<![CDATA[Kalis Nir Sambilaka]]>;
<![CDATA[Sudarmi Sudarmi]]>
<![CDATA[ Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM) ]]>
Publisher : <![CDATA[Program Studi Manajemen Divisi Kamar ]]>
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DOI: 10.52352/jham.v2i2.1164
<![CDATA[This study aims to investigate the proficiency of front office employees in speaking foreign languages at Swiss-Belhotel Makassar and the challenges they face in mastering foreign languages. The research utilized a qualitative approach, conducting interviews with front office department supervisors who assessed the employees' language proficiency. The findings revealed that the use of foreign languages, particularly English, is crucial in interacting with international guests at Swiss-Belhotel Makassar, especially in areas such as reservations, registration, and services for the room.]]>
