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SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Published by Sekolah Tinggi Ilmu Sosial Dan Ilmu Politik Imam Bonjol
ISSN : -     EISSN : 28288130     DOI : https://doi.org/10.55850/simbol.v1i2.8
Core Subject : Education, Art, Social,
Arts Environmental Science Social Sciences Other
SIMBOL adalah Jurnal STISIP Imam Bonjol merupakan jurnal yang diterbitkan oleh Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Ilmu Sosial dan Ilmu Politik Imam Bonjol untuk Bidang Ilmu Sosial dan Ilmu Politik. SIMBOL menampung banyak isu dan permasalahan yang berkaitan dengan ilmu administrasi publik dan pemerintahan. Tujuan dari publikasi jurnal ini untuk menyebarluaskan konsep, ide dan hasil penelitian dalam ruang lingkup ilmu administrasi publik dan pemerintahan. SIMBOL berfokus kepada masalah utama pada pengembangan administrasi publik dan pemerintahan serta permasalahan sosial , yang mencakup Kebijakan dan Organisasi Sektor Publik, Reformasi Birokrasi Lokal, Tata Kelola Pemerintahan Daerah, Kolaborasi dalam Kebijakan Publik, Inovasi Pelayanan Publik, Manajemen Pemerintahan dan Sumber Daya Manusia,Pemilu dan Demokrasi, Pemerintahan Nagari atau Desa, Kajian Pemerintahan Minangkabau. SIMBOL di publikasikan pertama kalinya pada Januari 2022 secara online. Jurnal SIMBOL diterbitkan sebanyak 2 kali dalam 1 tahun. Setiap Bulan Januari dan Agustus.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 17 Documents
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Search results for , issue "Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan" : 17 Documents clear
Analisis Pengaruh Kualitas Komunikasi Dan Pelayanan Customer Service Dalam Meningkatkan Jumlah Nasabah Bank Syariah Arsyad, Kamaruddin; Rismawati; Ramadani, Sindy
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.173

Abstract

Tujuan dari penelitian ini untuk menganalisis cara komunikasi yang diterapkan oleh Bank Syariah Indonesia (BSI) guna meningkatkan pelayanan kepada nasabah. Komunikasi yang efisien adalah faktor penting dalam mempertahankan hubungan yang positif antara bank dan nasabah, terutama dalam konteks perbankan syariah yang mengandung nilai dan prinsip tertentu. Penelitian ini mengadopsi metode Tinjauan Literatur, yang hampir serupa dengan penelitian kualitatif menggunakan pendekatan deskriptif. Data yang saya kumpulkan diperoleh dari beberapa jurnal dan sumber di internet yang relevan dengan perbankan syariah saat ini. Penelitian ini berupa observasi dan mengunjungi beberapa bank syariah di Makassar, yang ternyata cukup banyak, sehingga diperlukan pemahaman yang lebih mendalam mengenai bank syariah, di mana mereka menawarkan layanan produk yang beragam dan sangat bermanfaat bagi masyarakat. Di samping itu, strategi komunikasi tersebut juga perlu diterapkan, seperti edukasi langsung melalui layanan pelanggan, penggunaan media sosial untuk informasi produk dan layanan, serta peningkatan komunikasi dalam layanan BSI mobile. Namun, meski penerapan strategi komunikasi ini dilakukan, sering kali ada keterbatasan dalam komunikasi yang dipersonalisasi yang dihadapi oleh pegawai bank syariah, terutama oleh customer service. Misalnya, saat saya mengunjungi Bank Syariah di daerah saya, khususnya di Bulukumba, hanya terdapat satu pegawai customer service yang menghambat laju antrian nasabah. Dengan demikian, di antara semua strategi tersebut, yang memberikan tingkat kepuasan tertinggi adalah strategi melalui customer service dan pemberian reward melalui BSI mobile. Kesimpulannya, berbagai bentuk komunikasi yang dilakukan adalah dasar dan fondasi dalam strategi komunikasi. Strategi komunikasi memiliki pandangan yang sama terhadap bentuk strategi yang mendatangkan kepuasan, tetapi memberikan implementasi yang sangat berbeda
Peran Badan Kesatuan Bangsa Dan Politik Dalam Pelayanan Perizinan Permohonan Rekomendasi Penelitian Di Kabupaten Sidoarjo Mustika Amalia, Nadila; Prathama, Ananta
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.177

Abstract

Quality public services are one of the pillars of good governance, including research licensing in Indonesia. The Sidoarjo District National and Political Unity Agency (Bakesbangpol) has a strategic role in managing and providing licensing recommendations for research conducted in the region. The licensing process is often challenging for researchers due to their limited understanding of the procedures and requirements that must be met. Therefore, Bakesbangpol needs to provide transparent, accountable and responsive services so that researchers can easily obtain the necessary recommendations. This study aims to analyze the role of Bakesbangpol in research recommendation licensing services and the challenges faced in the process. The research method used is descriptive qualitative with a literature study approach, observation, interviews, and documentation. The results showed that Bakesbangpol functions as a liaison between researchers and the local government, and is responsible for ensuring that the research conducted does not disturb public order and is in accordance with regional policies. However, the challenges faced include complicated bureaucracy, lack of socialization on procedures, and limited human resources. Efforts to improve service quality can be made through digitization, training, and better socialization to researchers. Thus, Bakesbangpol can contribute more effectively to the development of research in Sidoarjo Regency.
LPSE Biro Pengadaan Barang dan Jasa Provinsi Jawa Timur Peran Frontdesk dalam Mencapai Kepuasan Penyedia pada sistem Khumairoh, Lutfiatu; Reviandani, Oktarizka
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.178

Abstract

Frontdesk is an innovation created by the East Java Provincial Goods and Services Procurement Bureau, LPSE section, with a Helpdesk system that places several employees at the front (Frontliners) as recipients of providers to fulfill providers' requests and complaints regarding the public procurement process. Good public services are public services that focus on provider satisfaction through optimizing employees of the East Java Provincial Goods and Services Procurement Bureau in creating good communication with providers in order to help find out what providers need. Therefore, Frontdesk has a role in achieving provider satisfaction through employee performance in accordance with Service Operational Standards. This research aims to analyze the role of the Frontdesk of the LPSE Section of the Goods and Services Procurement Bureau of East Java Province to achieve Provider Satisfaction. The research method used is descriptive qualitative with a literature study approach, interviews, observation and documentation. The results of this research show that the Frontdesk of the LPSE Section of the East Java Province Goods and Services Procurement Bureau has a role in achieving provider satisfaction by providing good service and employees working in accordance with service operational standards.
Implementasi Kebijakan Survei Kepuasan Masyarakat (Skm) Di Lpse Biro Pengadaan Barang Dan Jasa Provinsi Jawa Timur Pada Tahun 2024 Kanjeng Ratu, Gusti; Reviandani, Oktarizka
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.179

Abstract

This study aims to analyze the implementation of the Public Satisfaction Survey (SKM) policy in the Electronic Procurement Service (LPSE) of the Procurement Bureau of East Java Province in 2024. The policy serves as a strategic instrument to measure public participation in public services and evaluate the quality of services provided. This research employs a qualitative method with a descriptive approach, gathering data through interviews, observations, and document analysis related to the implementation of the Public Satisfaction Survey (SKM). The results reveal that the implementation of the SKM policy in the LPSE of the Procurement Bureau of East Java Province in 2024 has been conducted in accordance with established guidelines, supported by the availability of technology that facilitates the survey process. This has resulted in an increase in respondents compared to the previous year, although some members of the public remain reluctant to contribute to the policy's implementation. The study provides strategic recommendations to further improve the implementation of the SKM policy, ensuring the achievement of optimal and sustainable public service delivery.
artisipasi Penerima Bantuan Dalam Implementasi Program Rumah Swadaya di Kelurahan Gates Nan XX Rivani, Eji; Alfitri; Nini Anggraini
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.182

Abstract

The Self-Help Housing Stimulant Assistance Program (BSPS) is a government program aimed at improving access to decent housing for low-income communities (MBR). This study examines the participation of community members receiving assistance in the BSPS implementation in Gates Nan XX Village, Lubuk Begalung Subdistrict, Padang City. Using a qualitative descriptive method, data was collected through in-depth interviews and document analysis with purposive sampling. Max Weber's Social Action Theory was applied to analyze the forms of participation. Findings reveal that community members actively engaged in planning, implementation, and utilization phases through organizing aid recipient groups, contributing self-help resources, and selecting workers. This participation fosters a sense of responsibility and ownership among residents.
Implementasi Pengelolaan Barang Milik Daerah Kota Pekanbaru Melalui Aplikasi LAKSAMANA (Lintas Aplikasi Data Manajemen Aset) Adlin; Darmansyah, Ramlan; Rizki, Nanda
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.183

Abstract

Implementation of Pekanbaru City Regional Property Management within the Pekanbaru City Government is carried out, through the Cross Application Data Asset Management application system to facilitate inventory data collection and management of Regional Property which is an asset of the Pekanbaru City Government. The problems in this writing are still many Regional Property Items in Pekanbaru City Regional Apparatus that have not been properly managed and recorded. The method used in this writing is descriptive qualitative by describing phenomena and data obtained from document sources, mass median and journal. The results of the discussion in this writing are that in collecting data on the inventory of Regional Property in Pekanbaru City Regional Apparatus, has been carried out well, however There are still several Regional Apparatuses who have not achieved the inventory progress target. Furthermore, the Pekanbaru City Asset Management Data Cross Application was used by all Pekanbaru City Regional Apparatus properly.
Implementasi Kebijakan Kartu Indonesia Sehat (KIS) Di Desa Hegarmanah Kecamatan Sagaranten Kabupaten Sukabumi Riansyah, Dede
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.186

Abstract

Welfare can be a person's basic right and one of the welfare needs that must be realized in accordance with the beliefs of the Indonesian state. The government has made various efforts to improve the quality of community welfare. The Healthy Indonesia Card (KIS) program is expected to provide health protection to the community in terms of free health office services. This investigation aims to determine the use of the KIS Program Approach in Hegarmanah City. The theory used in this research is Edward III's hypothesis in Anggara (2018: 250) with specific measurements of Communication, Assets, Mien, Bureaucratic Structure. The method used can be a graphic strategy with a subjective approach, the rebels used in this investigation are meeting guides, cell phones, cell phone cameras, notebooks.The results of the research on the implementation of the KIS policy are seen from the communication aspect as not going well, from the aspect of resources being inadequate, from the aspect of disposition not being right, and from the aspect of bureaucratic structure it is already organized. It can be interpreted that the research conclusion on the implementation of the KIS policy in Hegarmanah Village has not been achieved.
KINERJA PUSTAKAWAN DALAM PEMBERIAN PELAYANAN PUBLIK PADA DINAS PERPUSTAKAAN DAN KEARSIPAN PROVINSI SUMATERA SELATAN Hendrasmo, Ignasius; Wijaya, Arie
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.189

Abstract

This research aims to analyze and explain the performance of librarians in providing public services at the South Sumatra Province Library and Archives Service and explain the factors inhibiting the performance of librarians in providing public services. The low competency of human resources for librarians and the lack of number of librarians in the Soeman HS public library which is managed by the South Sumatra Province Library and Archives Service means there is an imbalance in the number of services available and the amount of workload. The research method used is a qualitative approach. Data collection techniques include interviews, observation and documentation. while the research informants included by the researchers were 12 (twelve) people. The results of this research explain that the performance of librarians in providing public services at the South Sumatra Province Library and Archives Service is quite good in accordance with their main duties and functions. However, in the context of Human Resources, there is still a need for qualified functional librarians through appointments made by the Regional Government or from librarian training with the aim of improving services at the South Sumatra Province Library and Archives Service.
Analisa Pengembangan Sentra Industri Kecil Menengah Arang Kayu Di Desa Ranggang, Ranggang Dalam Dan Batilai Kec. Takisung, Kab. Tanah Laut Ridhoni, Miftahul; Achmad Priyadharma, Andi
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.212

Abstract

Advanced industry can be realized through an independent industrial structure. Small and Medium Industries (SMEs) have a significant role in opening up employment opportunities. One of the SMEs that is developing in Takisung District is charcoal. This study identifies and analyzes the potential and problems, especially related to the business activities of SMEs Charcoal in Ranggang Village, Ranggang Dalam and Batilai, Takisung District, Tanah Laut Regency. The analysis carried out is potential analysis and financial feasibility analysis. Potential analysis is carried out by collecting data in the field, financial feasibility analysis is calculated using NPV and Payback Period. While for the preparation of strategies, SWOT analysis is carried out. This study concludes that in general the potential and financial feasibility of charcoal products are very profitable.
Manajemen Inovasi Pelayanan Publik Dalam Penyelengaraan E-Goverment Pada Mall Pelayanan Publik Di Kota Payakumbuh Rizki Ananda, Bobi; Ariany, Ria
Jurnal Administrasi Publik dan Pemerintahan Vol. 4 No. 1 (2025): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v4i1.213

Abstract

This study aims to explain service innovations in the field of Administration that have been carried out through the Public Service Mall by the Payakumbuh City government so that the services provided to the public are better. So far, what has happened in the community is the existence of bad services carried out by various agencies or local government organizations. This study uses qualitative research methods with data collection techniques through interviews, observation and documentation. The informant came from the Payakumbuh City Disdukcapil. The results of this study indicate that the Payakumbuh City Civil Registry Office has succeeded in becoming the best City Civil Registry Officer in the Population Administration Implementation (Adminduk) assessment. This can be seen in 2022 Payakumbuh City Dukcapil won 1st place in public service delivery at the West Sumatra Province level.

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