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<![CDATA[PERAN KEPUASAN KERJA DAN KOMITMEN AFEKSI ANTARA CARING CLIMATE DENGAN KINERJA KARYAWAN ]]>
<![CDATA[Aginta Chairunnisa Sinulingga]]>;
<![CDATA[Deasy Aseanty]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 10 No. 2 (2017): September ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v10i2.2275
<![CDATA[The aim of this research is to exmaining the effects of caring climate, job satisfaction, and affective commitment on job performance in steak restaurant in Tebet, South Jakarta. This study were developed and tested 5 hypotheses, by using Structural Equation Model. Data were collected from 145 employees working on the food, beverage, hygiene, security, service and cashier in steak restaurant in Tebet, South Jakarta. Finding and contribution in this research shown that there is positive and significant effect of caring climate on job satisfaction and affective commitment that effect on job performance. The limitationin in this research was that this study focused only on restaurant as a hospitality industry, only at steak restaurant in Tebet, South Jakarta, and was limited for only four variables.]]>
<![CDATA[THE RELATIONSHIP BETWEEN PERCEIVED AUTONOMY SUPPORT AND PERCEIVED JUSTICE ]]>
<![CDATA[Devani Laksmi Indyastuti]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 10 No. 2 (2017): September ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v10i2.2295
<![CDATA[Previous studies have a little attention on the impact of perceived autonomy support on the justice. This study examines the impact of perceived autonomy support from supervisor and from environment toward perceived procedural justice and interpersonal justice. Based on self interest model and basic need theory, this study hypothesized that individual’s perception of autonomy supported both from supervisor and work environment would affect his/ her perception of procedural. Based on need fulfillment theory, this study hypothesized that individuals’perception of autonomy supported both from supervisor and work environment affect interpersonal justice. This study used 234 lecturers for sample and regression analysis for analizing the data. The results support the hypotheses that the higher individual perception of autonomy supports from both supervisor and work environment is, the higher is individual perception of procedural justice and interpersonal justice. This result implicates that supervisor should build perception of autonomy support among individuals in organization by buiding trust culture, open communication culture, supportive culture to increase the individual perception of procedural and interpersonal justice.]]>
<![CDATA[PENTINGKAH KETERAMPILAN POLITIK ORGANISASI, SAAT TIDAK ADA PERBEDAAN PADA KUALITAS HUBUNGAN PEMIMPIN-BAWAHAN? ]]>
<![CDATA[Kabul Wahyu Utomo]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 10 No. 1 (2017): Maret ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v10i1.2296
<![CDATA[This study tries to focus on testing about political skills as moderating variable to the relationship between demographic similarity especially ethnic and the quality of leader-member exchange. This study used the survey method and using by questionnaires. From the questionnaire spread as many as 500, the number of questionnaire can be processed are 364 (the respond rate 72,8 % ). The research is done in four institutions in two cities in Jakarta and Yogyakarta. Variables in this study were variable independent used of similarity ethnic between leaders and subordinate. Their dependent variable is the quality of leader-member exchange. Next, the relationship between the two the variable is moderated by political skill as moderating variable. The analysis was conducted using regression analysis and the hierarchical regression. The outcome of this study suggests that there is a positive correlation between the demographic similarity of superior-subordinate specialty ethnicity and the quality of leader-member exchange. Then, the interesting thing about the research is correlation between the demographic similarity of superior-subordinate specialty ethnicity and the leader-member exchange moderated by political skills. But there is an interesting one, that is the connection between a demographic similarity (ethic) and the leader-member exchange moderated by the political skills has negative effect. Furthermore, discussion, the implications and many recommendation of this study are discussed in this study.]]>
<![CDATA[PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH ]]>
<![CDATA[Mutmainnah Mutmainnah]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 10 No. 2 (2017): September ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v10i2.2344
<![CDATA[As a primary factor in satisfaction and loyalty, service quality and image has been given a lot of attention. This research used a sample of 120 respondents and analyzed the data using structural equation modeling. Findings reveal that service quality and corporate image are antecedents of customer satisfaction, but customer satisfaction surprisingly does not have positive and significant effect on customer loyalty. The implications for service providers in any platform service industry is that customer satisfaction has not key success to loyalty but continuously improves the quality of service and corporate image of satisfaction, but it creates loyalty to buy services and recommend to others. ]]>
<![CDATA[WORD OF MOUTH SEBAGAI KONSEKUENSI KEPUASAN PELANGGAN ]]>
<![CDATA[Eny Purbandari]]>;
<![CDATA[Dyah Sugandini]]>;
<![CDATA[Heru Tri Sutiono]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 11 No. 1 (2018): Maret ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v11i1.2355
<![CDATA[The objective of this study is to investigate the impact of price and service quality on customer satisfaction to increase words of mouth. Data were collected by distributes questionnaires to 110 patient of Bhayangkara Polda DIY Hospital. Then, data was analyzed using structural equation modeling. The result showed that service quality, price and image have positive effect on patient satisfaction and patient satisfaction has a positive effect on words of mouth. The results also shows that image have the highest effect in creating the satisfaction. Therefore, the models of words of mouth have acceptable.]]>
<![CDATA[APAKAH MEMERLUKAN MEDIASI? PERAN ORGANISASI PEMBELAJAR DAN DUKUNGANNYA UNTUK MENGURANGI NIAT KELUAR KARYAWAN ]]>
<![CDATA[Nury Ariani Wulansari]]>;
<![CDATA[Danik Setyaningrum]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 9 No. 2 (2016): September ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v9i2.2356
<![CDATA[The purpose of this study was to examine the influence of organizational learning culture and perceived organizational support on turnover intention with organizational citizenship behaviour as intervening variable. The sample of this study was employees of 3 Star Hotel in Semarang as many 166 respondents using propotional random sampling.The method used in collecting the data was a questionnaire which was measured by likert scale. The methods of data analysis were descriptive analysis, regression analysis, and bootstrapping analysis. The results of thie study showed that organizational learning culture and perceived organizational support have positive effect on OCB and negative effect on turnover intention. This study also supported the previous research that OCB mediated organizational learning culture and perceived organizational support on turnover intention in employees of 3 Star Hotel in Semarang. For further research, it is expected to test the different mediating variables in this research model, such as self-efficacy, self-esteem and locus of control.]]>
<![CDATA[PENGARUH PELAYANAN YANG GAGAL TERHADAP RESPON PERILAKU KONSUMEN ]]>
<![CDATA[Intan Apurotul Pujiah]]>;
<![CDATA[Indah Fatmawati]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 11 No. 1 (2018): Maret ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v11i1.2408
<![CDATA[The study aims to analyze the influence of service failure, disappointment, regret, dissatisfaction, and behavior response. The sample in this research is x airline customers. The samples are 137 respondents chosen by using purposive sampling and collected by questionnaires. Analytical technique used is SEM (Structural Equation Modeling). The results of this study indicate that the service failure has an effect on disappointment and regret. Disappointment has an effect on dissatisfaction. Regret has an effect on the dissatisfaction and behavioral response. Disappointment and dissatisfaction has no effect on behavior response.]]>
<![CDATA[PERAN COMMUNITY ADVICE SEBAGAI PEMODERASI DALAM KEPUTUSAN PEMBELIAN ]]>
<![CDATA[Pristiana Widyastuti]]>;
<![CDATA[Alwani Alwani]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 11 No. 1 (2018): Maret ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v11i1.2496
<![CDATA[This study aims to analyze the influence of rational motives and emotional motives on purchasing decisions with community advice as a moderating variable. This study was conducted on biker as community adviser in Jakarta. The number of samples is 75 data, obtained from the questionaire filled by the respondents. Data analysis uses Structural Equation Modeling (SEM) with Partial Least Square (PLS) test equipment. The results of statistical tests revealed that the rational motives and emotional motives have positive effect on purchasing decisions, whereas community advice has no positive effect on purchasing decisions, it is not able to moderate the relationship among variables. Producer and distributors are important to maintain the quality and reliability of products that rationally influence consumers to buy. In addition, efforts to maintain the credibility of the brand are also important to emphasize the consumer’s pride. ]]>
<![CDATA[MASIH TEPATKAH ROA SEBAGAI PENGUKURAN KINERJA KEUANGAN INDUSTRI ASURANSI DI INDONESIA? ]]>
<![CDATA[Oyo Sukarya]]>;
<![CDATA[Farah Margaretha]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 11 No. 1 (2018): Maret ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v11i1.2508
<![CDATA[The problem of this research was the determinants of financial performance in insurance company in indonesia, both of internal and external factor. There are some factors that influence positively and the other side influences negatively on the financial performance. The objectives of this research was to examine the factors that affect the financial performance of insurance companies in Indonesia, which was viewed from profitability. The methodology of this research was multiple regression. The object of research is 64 insurance companies listed in Otoritas Jasa Keuangan (OJK) period 2011-2015. Finding and contribution in this research showed that leverage, equity, and management competence index proved to have a significant positive influence, on size, ownership and age, and they were proved to have a significant negative effect on retention ratio had a non-significant positive effect, and Underwriting Risk negatively influenced insignificantly into financial performace (ROA). Implication in this research was that companies need to monitor the fluctuation of leverage and Equity, that positively influence the financial performance, where leverage depends on ratio of debt to equity. In addition assets and ownership negatively affect financial performance, in order to monitor the iincrease in line with the profit increase.]]>
<![CDATA[FAKTOR-FAKTOR YANG MEMPENGARUHI PROFITABILITAS BANK PADA BANK KONVENSIONAL YANG TERDAFTAR DI BURSA EFEK INDONESIA ]]>
<![CDATA[Sugiarto Sugiarto]]>;
<![CDATA[Henny Setyo Lestari]]>
<![CDATA[ Jurnal Manajemen dan Pemasaran Jasa Vol. 10 No. 2 (2017): September ]]>
Publisher : <![CDATA[Lembaga Penerbit Fakultas Ekonomi dan Bisnis ]]>
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DOI: 10.25105/jmpj.v10i2.2510
<![CDATA[This study aimed to determined the factors that impact profitability of conventional banking companies listed in Indonesian Stock Exchange for the period of 2006-2015. The number of samples taken in this study was 20 banks with the sampling technique used was purposive sampling. Independent variables in this study are bank size, capital ratio, loan ratio, deposit and asset quality. The dependent variables are return on equity, return on asset, and net interest margin. From the results, bank size, capital ratio and loan ratio have a significant positive effect on ROE, ROA, and NIM. Deposit has a significant positive effect on ROE but has no significant relationship on ROA and NIM. Asset quality has a significant positive effect on NIM but has no significant relationship with ROE and ROA. In application, the bank is expected to continue to increase its size by continuing to increase its assets, and maintains the quality of capital and assets in order not to become the burden of the bank.]]>
