cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Unang arifin
Contact Email
bcspr@unisba.ac.id
Phone
+6285723033508
Journal Mail Official
bcspr@unisba.ac.id
Editorial Address
UPT Publikasi Ilmiah, Universitas Islam Bandung. Jl. Tamansari No. 20, Bandung 40116, Indonesia, Tlp +62 22 420 3368, +62 22 426 3895 ext. 6891
Location
Kota bandung,
Jawa barat
INDONESIA
Bandung Conference Series: Public Relations
Published by Universitas Islam Bandung
ISSN : -     EISSN : 28282167     DOI : https://doi.org/10.29313/bcspr.v2i2
Core Subject : Humanities, Education, Social,
Humanities Languange, Linguistic, Communication & Media Social Sciences
Bandung Conference Series: Public Relations (BCSPR) menerbitkan artikel penelitian akademik tentang kajian teoritis dan terapan serta berfokus pada Public Relations dengan ruang lingkup Strategi Promosi, Brand, Citra, Corporate Social Responbility, Digital Public Relations, Diplomasi Publik, Dramaturgi, Hoax, Humas International, Informasi, Kampanye Public Relations, Transaksi, Krisis, Kinerja, Komunikasi Persuasi, Konseling, Konten, Kredibilitas, Kualitas Pelayanan, Literasi, Media Online, Media Sosial, Membangun Kepercayaan, Minat beli, Motif, Pelayanan, Pemberitaan, Peran Sosial, Perspektif, Pola Komunikasi Perusahaan, Profesionalisme, Publikasi, Rebranding, rebranding, Sikap, Special Event, Strategi media relations, Publikasi, Teknologi Informasi, Word of Mouth. Prosiding ini diterbitkan oleh UPT Publikasi Ilmiah Unisba. Artikel yang dikirimkan ke prosiding ini akan diproses secara online dan menggunakan double blind review minimal oleh dua orang mitra bebestari.
Arjuna Subject : Ilmu Sosial - Komunikasi
Articles 1 Documents
 1 
Search results for , issue "189-196" : 1 Documents clear
Aktivitas Komunikasi Dinas Komunikasi dan Informatika Provinsi Jawa Barat melalui Aplikasi Sapawarga Rian Juniar Syah; Mohamad Subur Drajat
Bandung Conference Series: Public Relations 189-196
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcspr.v6i2.24231

Abstract

Abstract. Digital transformation drives the government to provide public services that are more effective, transparent, and participatory. One innovation by the West Java Provincial Government is the Sapawarga application, which offers a digital platform for public complaints. This study aims to analyze the communication activities of the West Java Province Communication and Informatics Agency (Diskominfo) in managing public complaint services via the Sapawarga application. A qualitative method with a case study approach was employed. Data were gathered through in-depth interviews, observation, and document analysis involving Diskominfo staff, complaint service administrators, and members of the public using the Sapawarga application. Data analysis was conducted through data reduction, data presentation, and conclusion drawing. The results indicate that Diskominfo West Java’s communication activities are carried out through integrated communication planning, implementation, and evaluation within the management of complaint services. Diskominfo acts as a communication bridge between the public and regional government agencies, facilitating processes such as verification, disposition, and inter-agency coordination to follow up on each complaint. The findings also reveal that effective two-way communication, structured bureaucratic coordination, information transparency, and continuous evaluation are key factors in improving complaint resolution, strengthening public trust, and encouraging public participation in utilizing the Sapawarga application as a digital public communication channel for the local government.   Abstrak. Transformasi digital mendorong pemerintah menghadirkan pelayanan publik yang lebih efektif, transparan, dan partisipatif. Salah satu inovasi Pemerintah Provinsi Jawa Barat adalah aplikasi Sapawarga yang menyediakan layanan pengaduan masyarakat secara digital. Penelitian ini bertujuan menganalisis aktivitas komunikasi Dinas Komunikasi dan Informatika (Diskominfo) Provinsi Jawa Barat dalam mengelola layanan pengaduan masyarakat melalui aplikasi Sapawarga. Penelitian menggunakan metode kualitatif dengan pendekatan studi kasus. Data diperoleh melalui wawancara mendalam, observasi, dan dokumentasi terhadap pegawai Diskominfo Provinsi Jawa Barat, admin layanan pengaduan, dan masyarakat pengguna aplikasi Sapawarga. Analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa aktivitas komunikasi Diskominfo Jabar dilaksanakan melalui perencanaan, pelaksanaan, dan evaluasi komunikasi yang saling terintegrasi dalam pengelolaan layanan pengaduan. Diskominfo berperan sebagai penghubung komunikasi antara masyarakat dan perangkat daerah melalui proses verifikasi, disposisi, serta koordinasi lintas instansi dalam menindaklanjuti setiap aduan. Temuan penelitian juga menunjukkan bahwa efektivitas komunikasi dua arah, koordinasi birokrasi yang terstruktur, transparansi informasi, dan evaluasi berkelanjutan menjadi faktor utama dalam meningkatkan penyelesaian pengaduan, memperkuat kepercayaan publik, serta mendorong partisipasi masyarakat dalam memanfaatkan aplikasi Sapawarga sebagai kanal komunikasi publik digital pemerintah daerah.

Page 1 of 1 | Total Record : 1

 1 

Filter by Year

0000


Reset
Filter By Issues
All Issue Vol. 6 No. 1 (2026): Bandung Conference Series: Public Relations Vol. 5 No. 2 (2025): Bandung Conference Series: Public Relations Vol. 5 No. 1 (2025): Bandung Conference Series: Public Relations Vol. 4 No. 2 (2024): Bandung Conference Series: Public Relations Vol. 4 No. 1 (2024): Bandung Conference Series: Public Relations Vol. 3 No. 3 (2023): Bandung Conference Series: Public Relations Vol. 3 No. 2 (2023): Bandung Conference Series: Public Relations Vol. 3 No. 1 (2023): Bandung Conference Series: Public Relations Vol. 2 No. 2 (2022): Bandung Conference Series: Public Relations Vol. 2 No. 1 (2022): Bandung Conference Series: Public Relations Vol. 1 No. 1 (2021): Bandung Conference Series: Public Relations 645-650 637-644 631-636 621-630 615-620 607-614 599-606 589-598 581-588 573-580 565-572 553-564 543-552 537-542 527-536 517-526 509-516 501-508 491-500 483-490 473-482 465-472 455-464 445-454 435-444 427-434 417-426 409-416 401-408 393-400 383-392 375-382 367-374 359-366 351-358 341-350 333-340 325-332 313-324 305-312 297-304 285-296 275-284 267-274 259-266 251-258 241-250 233-240 223-232 213-222 205-212 197-204 189-196 179-188 169-178 161-168 153-160 145-152 137-144 More Issue