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Sugeng Santoso
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Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang
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INDONESIA
Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 9 Documents
 1 
Search results for , issue "Vol 21, No 1 (2020): February" : 9 Documents clear
The Development of Customer Loyalty Model for Mobile Travel Agent Application Prihartono, Budhi; Ashari, Muhammad Azhar; Rizkiana, Aldila
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.603 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.1-11

Abstract

The growth of smartphone users in Indonesia opens up business opportunities for service providers, in particular via m-commerce. However, along with these great opportunities and rivalry, service providers are required to make consumers faithful to the products and services they deliver.  This research aimed to develop a conceptual model for an application based on m-commerce, particularly in the context of the mobile travel agent application.  The research model was based on the application of five dimensions of mobile service quality (M-S-QUAL), customer engagement, and commitment as the predecessor factors of customer loyalty.  The study was conducted on 760 MTA application users who participated in an online survey.  The data were divided into two groups based on the level of income to be further analyzed using the Multigroup Structural Equation Modeling (SEM).  The Multigroup SEM analysis showed that the concept of customer loyalty was explained differently by the two groups with different income levels.
The Capacitated Sustainable EOQ Models: Models Considering Tax Emissions Maulana, Sri Kurnia Dwi Budi; Utama, Dana Marsetiya; Asrofi, Mochammad Samsul; Ningrum, Inggit Sekar; Alba, Nidaul; Ahfa, Hikam Antasyard; Zein, Thoriq Akbar
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (390.156 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.12-21

Abstract

The study investigated problems of determining the lot size by considering sustainability and capital constraints for purchasing raw materials and taxes. By using the Sustainable EOQ (SEOQ) models that considered environmental aspects, the researchers also evaluated the capital constraints. The proposed models were used to minimize total inventory costs. In this study, there was a practical numerical analysis and sensitivity analysis to help decision-makers and policies on inventory problems. Finally, the experimental results showed that the proposed models were effectively used to solve the problems.
The Mapping of Sustainability Index in Small and Medium Enterprises: A Case Study in Lampung Indonesia Madyaratry, Lintang Harwina; Hardjomidjojo, Hartrisari; Anggraeni, Elisa
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (366.539 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.58-69

Abstract

Small-medium enterprises (SMEs) generally have constraints on their performance efficiency and productivity. It affects the ability of MSMEs to compete in the global market. Therefore, the mapping of SME conditions needs to be analyzed. This study aims to map the SME conditions and find out SME’s sustainability index. This study uses a multidimensional scaling method through ecological, social, economic, technological, and institutional dimensions. A case study was carried out at Banana Chips SMEs in Lampung Province. These SMEs are the mainstays of Lampung Province. The results show that the SME condition was divided into three categories: poor, good, and very good. The status of the sustainability of MSMEs in each dimension was divided into two groups, namely the poor category for the technology dimension and good category both for the ecological, social, economic, and institutional dimensions. The results of the mapping of SME’s sustainability index produced several improvement strategies for SMEs.
Integrated ANP and TOPSIS Method for Supplier Performance Assessment Natalia, Christine; Surbakti, Ita Primsa; Oktavia, Chendrasari Wahyu
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (542.011 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.34-45

Abstract

A supplier has become one of the main factors that influence the success of a company's supply chain activities. Supplier assessment is vital as suppliers have different performance. This study aims at assessing supplier performance using the integration of ANP and TOPSIS methods. Supplier performance assessment was based on supplier criteria indicators. Weighting criteria used ANP used to determine the most significant influence criteria of supplier performance.Furthermore,  TOPSIS was also employed to obtain supplier preference. Eight criteria and twenty-five sub-criteria were used for the supplier performance assessment.  The three highest sub-criteria were specification of quality, the flexibility of order changes, and production capacity. The priority results for suppliers were sorted from the highest to lowest ratio values. 
Employee Performance Assessment Using Analytical Network Process and Rating Scale Septifani, Riska; Deoranto, Panji; Armanda, Tiyas Widya
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (338.301 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.70-79

Abstract

Employee performance assessment is an essential aspect of a company. This study aims to assess employee performance based on Analytical Network Process (ANP)  and rating scale. ANP was employed to determine the importance of the criteria. Meanwhile,  the rating scale was used to analyze the results of the employee performance assessment. The results of the study showed the weights of the criteria. The highest to lowest weights in sequence included the skills to carry out tasks, job performance, ability to cooperate, employment relationship, and personality. Based on the assessment of fifty-three employees of HRD and Corporate Secretary and General Counsel Department, one employee showed outstanding performance, four employees exemplified high performance, forty-five employees met the standard performance, and three employees had low performance.
THE MILP MODEL FOR LOCATING THE TEMPORARY DISASTER EMERGENCY OPERATION CENTERS IN MANADO INDONESIA Lasut, Andre Ch.; Opit, Prudensy Febreine; Rottie, Ronaldo
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (510.212 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.46-57

Abstract

The research proposes Mixed Integer Linear Programming Model (MILP). This model integrates the location decisions and the number of temporary Emergency Operations Center (EOC) to be constructed. This model also focuses on events related to natural disasters, particularly floods. The researchers applied this model according to the flood scenario in five flood-prone districts in Manado, Indonesia. This research focused on maximizing the number of temporary constructed EOCs to provide the relief demands of disaster areas by considering multiple periods. The available budgets were considered as the limited constraints in this model. Therefore, the results showed that the percentage of relief demand satisfaction ranges from 28 % to 100 %; meanwhile, the number of the to-be-constructed temporary EOCs ranges from 0-3 for each scenario.
The Influence of Turnover Factors Toward Employees’ Intention to Stay: A Case Study in Indonesian Islamic Universities Malik, Nazaruddin
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (342.035 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.80-91

Abstract

This study analyzed several employee turnover factors, such as satisfaction, organizational commitment, and religiosity, to predict the employees’ intention to stay. Very few studies in the Muslim context have explored such a corporate attitude from the viewpoint of job satisfaction and organizational commitment. This study employed a quantitative and descriptive research design. A survey was used to analyze the correlation between some predictors of the employees’ intention to stay. In particular, it attempted to show that religiosity affected both job satisfaction and organizational commitment either directly or indirectly. The data were obtained from 150 employees in some Islamic universities in Malang. The findings revealed that (1) job satisfaction was influenced by religious beliefs. (2) job satisfaction significantly affected the employees' commitment. (3) religiosity gave an indirect positive impact to the corporate commitment through job satisfaction, and 4) religiosity was positively related to the employees' intention to stay. Regarding this, the employees who keep the religious belief in the workplace are encouraged to bring themselves to perform excellently.
Decision Support System for Housing Subsidies Nugraha, Adhi
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The house is one of the basic human needs besides clothing and food. However, not all residents in Indonesia are able to meet these needs. Therefore, the government provides subsidized homeownership programs for the middle to lower classes. The decision to grant a subsidized house is very complicated. Therefore, this research aims to provide a decision-making system in determining the right recipient of subsidies. The method used is weighting and pairwise comparison. The results show that the decision support system of the proposal is able to provide alternative decisions on the provision of home subsidies.
Development of Benefit-risk Evaluation and Mitigation Systems in the Selection of Logistics Third Party Companies Rusdiansyah, Ahmad; Pratama, Della Deswiana; Ibrahim, Muhammad Faisal
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In this era, companies to transfer some of their logistical functions to third party logistics (3PL). In this study, a risk evaluation, and mitigation system at the initiation of collaboration with third-party logistics companies for agricultural chemical industry companies were developed. The basic model used in system development is House of Risk combined with SOAR methodology and scenario analysis. This system is used for consideration in decision making by evaluating and giving suggestions on the extent to which the use of 3PL is used to resolve company problems due to risk. The risk evaluation and mitigation system at the initiation of cooperation with a third-party logistics company in the agrochemical industry were successfully developed. The system consists of four processes (risk identification, risk analysis, risk evaluation, and risk response) compiled based on the ISO 31000: 2009 framework

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