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Jurnal Teknik Industri

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Published by Universitas Muhammadiyah Malang

ISSN : 19781431 EISSN : 25274112 DOI : -

Core Subject : Economy, Science, Engineering,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen

Articles 717 Documents

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Service Quality Assessment Using Servqual and Kano Models Kusuma Dewi, Shanty
Jurnal Teknik Industri Vol 20, No 1 (2019): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

The purpose of this study is to assess the quality of services by using the integration of ServqualÂ and the Kano model. In this study,Â ServqualÂ is used to determine the quality criteria that must be improved. At this method, the quality criteria are based on the gap that occurs between differences in perceptions and expectation of customers for the services they receive. Meanwhile, the Kano method is used to categorize service attributes that satisfy customer needs.Â ServqualÂ integration and the Kano model were carried out by synchronizing theÂ ServqualÂ gap value and the Kano model grade. Assessment of service attributes obtained from both methods produces service attributes that will be the focus of management's improvement to improve service quality. The results showed that the attribute criteria that must be prioritized were attributes that included attractive and one-dimensional categories which had the highest negative gap value. Improvements in attributes in attractive and one-dimensional categories will improve service quality and increase customer satisfaction.

Perilaku Disfungsional dalam Pengukuran Kinerja Perusahaan Suwignjo, Patdono
Jurnal Teknik Industri Vol 10, No 2 (2009): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Performance measurement system is a critical component of a management system. Unfortunately, the success rate of performance measurement system implementation is relatively low. Even from the implementation categorized as success,Â only few of them are effective. Dysfunctional behavior is one of the factors that makes the implementaion of a performance measurement system is ineffective. This paper tries toÂ elaborate the dysfunctional behavior of employees in performance measurement system implementation. Three examples of dysfunctional behavior cases are presented. Finally, the paper tries to propose some methods for reducing dysfunctional behavior. The three cases show that the alignment of incentive system to performance (performance related pay scheme) and the fear of unable to meet performance target have driven employees to behave dysfunctionally. The cases also show that gaming and biasing Â are two forms of dysfunctional behaviour practiced by employees. To reduce dysfunctional behavior the paper proposes three methods, namely: reducing the proportion of incentives tied up to performance, implementing the appropriate KPIs, and utilizing counter measures..

Lightweight Approach Of Xml Implementation As Industrial Standard For Information Sharing Widodo, Erwin
Jurnal Teknik Industri Vol 8, No 2 (2007): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Information sharing in supply chain has emerged as one critical factor in maintaining company's responssiveness. This ability is needed to overcome both the supplier and customer requirements in sharing their data to accomplish their operational routines. A lot of efforts have been devoted in such research area including XML (eXtensible Markup Language) technology. However, a stepwise approach on how to utilize this advance technology is still lacking. This paper proposed a lightweight approach to implement XML in information sharing firmly. The main XML characteristics will be exploited so that the advantages of utilizing this mark up language may be highlighted. Based on these important remarks a lightweight approach of implementing XML is possible to be composed. The expected outcome is a step-by-step guidance for data exchanger to utilize XML simply but precisely and accurately. A case study of information sharing in commerce is elaborated to enhance our understanding on how to implement this approach in real domain problem.

Penetapan Harga Berbasis Penerimaan Konsumen di Dual-Channel Supply Chain Widodo, Erwin
Jurnal Teknik Industri Vol 15, No 1 (2014): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Dual-Channel Supply Chain (DCSC) is a mixed structure which simultaneously utilizes both offline and online channel to distribute one particular product or service. This structure provides market reach extension in which eventually leads to revenue increase. Whatsoever, aside of this advantage, DCSC also brings some challenging problems. One prominent problem is of about between-channel pricing-problem. In its practice, DCSC actors often apply intuitive offline and online pricing without further analytical evaluation. Yet there is no representative mechanism to address this critical problem. This paper attempts to resolute this challenge by proposing a qualitative estimation mechanism on customer acceptance on online channel relative to offline one. This proposed approach is about to utilize an interplay relationship between offline and onlineÂ prices. The main parameter to consider is a ratio of customer acceptance parameters. These parameters areÂ elicited from 3 groups of products which are sold under DCSC structure in Indonesian cases to exhibit theÂ different properties in each product group. Numerical experiment result shows that the utilization of thisÂ pricing mechanism may increase the financial performance of DCSC under observation.

Perbaikan Kualitas Berkesinambungan dengan Mengintegrasikan Pengembangan Fungsi-fungsi Kualitas dan Metode Taguchi ke Model Six Sigma untuk Kapur Olahan (CaO) Leksono, Eko Budi
Jurnal Teknik Industri Vol 10, No 2 (2009): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Small Medium Enterprise (SME) such as in Manyar District have 45 furnaces of burning with different capacity. In this area, product quality often not be concerned, many customers are complaint regarding to the its quality which contentration of CaO doesn't meet to user requirement. This research proposed to produce zerro defect and customers satisfaction oriented with integrated quality function deplyoment and taguchi method in six sigma model. This research is done by defining, measuring, improving, and controling stage. By integrating Quality Function Deployment (QFD) and Taguchi into the DMAIC model from six sigma concept obtained: 1) Product quality improvement is accordance with customer need and expectation, 2) More robust for noise, 3) Improved CaO concentration, 4) Quality improvement can be done as sustainable cycle of DMAIC

Perencanaan Perbaikan Kualitas Layanan Jasa Wisata Menggunakan Pendekatan Integrasi Servqual dan Quality Function Deployment Mubin, Ahmad
Jurnal Teknik Industri Vol 9, No 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Competition of tourism business in Malang makes the recreational park management to improve their innovations. Innovation intended to how the management can increase the quality of service which is able to give significant advantages and differs from the others recreational park. Sengkaling Recreational Park is one of tourist destination in Malang which is quite a lot visited by tourists. But since the exist of another competitor the Jatim Park, causes the decreased of the number of visitors of the Sengkaling Recreational Park. Therefore research was needed to be done to know what kind of service attributes wanted by tourists and how is the difference condition between perceptions and tourist expectations to quality of service given. A planning method which applicable to translate the customer needs become the action plan form for company is QFD. This step can be use to evaluate and plan the improvement of service quality. To sharpen the identification of service quality attributes that need to be applied therefore QFD approach is integrated with Servqual approach. At the Servqual approach found nine service attributes which have negative gap (difference) between perceptions and tourist expectations, that is security and safety guarantee of the play arena, the complete of the play arena, availability of toilet, hygiene and less time to pass on the toilet, comfortable route tourism object, supporting facilities for health and safety, environmental safety of tourism object, availability of dangerous area guide, and hygiene environment of tourism area. To plan the improvement of service quality, through QFD approach from result of analysis HOQ is got from priority consumer desire based on percentage rating of Normalized Raw Weight which is the complete of plays arena (15.09%), comfortable route of tourism object (13.10%), security and safety guarantee of plays arena (12.45%) and availability of the toilet (11.73%). While technical response which given high priority to be repaired and improved to fulfill satisfaction of Sengkaling Recreational Park visitors that is elegibility test of plays arena equipments and supporting facilities in routine (97.323), renovation of toilet building (96.513), addition of toilet in strategic locations (93.697), installation of commemoration fringes or sign in all area of the tourism object (70.033), location of officer cleaning service effectively (66.227) and addition of arena facility plays at (57.982).

Pemilihan Strategi Pemasaran Dengan Metode SWOT Dan TOPSIS Abiddin, Moh Zainal; Masâ€™udin, Ilyas; Utama, Dana Marsetiya
Jurnal Teknik Industri Vol 18, No 1 (2017): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Marketing is an important activity of the company. The main purpose of company marketing is to increase profit. CV X is a trading company. The companyâ€™s problem is the stable product sales. Companies must determine the right marketing strategy. This study uses SWOT analysis to identify factors and formulate appropriate marketing strategies. The TOPSIS method is used to rank alternative marketing strategies. TOPSIS ranking show best and ideal strategy. Based on SWOT analysis are four marketing strategies alternative. the first priority marketing strategy is to expand the product marketing distribution network with a preference value of 0.497962. The second priority marketing strategy is to focus on one of the NPK variants with a preference value of 0.488088. The priority marketing strategy of three is to improve the quality service with a preference value of 0.465217. And four priority marketing strategy is the use of marketing strategy with the value of preference 0.462249.

The Determination of Preventive Maintenance using Simulated Annealing Algorithm Based on Weighted Fitness Function Franty, Yeny Krista; Handoko, Budhi
Jurnal Teknik Industri Vol 20, No 1 (2019): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

This study aims to determine the machine maintenance schedule. We use the Simulated Annealing Algorithm. Fitness and reliability functions are functions that are used in the optimization process. Several weighting scenarios are done to see the unity of the function. The results of the scenario produce several alternative schedules. This algorithm is implemented on machines that have more than one sub-machine. This sub-machine is a smaller engine system part. This sub-machine also has one particular function. The results of the study show that the optimal engine maintenance period to use is six periods. There are five scheduling scenarios used in this problem. The resulting schedule can increase the value of reliability and can minimize costs.

Perencanaan dan Pengendalian Produksi Grey Cloth Dengan Metode Capacity Requirement Planning Hartono, Arif
Jurnal Teknik Industri Vol 8, No 1 (2007): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

PT "X" on the weaving department had oven the material accumulation was caused by buying material is over. Another always have under capacity work time result cut back schedule material shipping. So that needs arrangement adjustment from fist capacity and needs. And than recalculation, amount ordering material in order to not happened material accumulation. MRP method use for determine exact lot sizing. The comprise amount ordering and frequency ordering. Compare the suggestion cost before suggestion lot sizing occur fist lot sizing, so can determine lot sizing method use balanced between load and capacity. Add load and capacity or decrease load and capacity. From comparison fist capacity and suggestion capacity so can a profit capacity. Based on the analysis we can know on the suggestion lot sizing have efficiency 78.26% concerning fist lot sizing. The suggestion capacity experience decrease 17.14% from fist capacity. And than efficiency labor force cost 13.55% occur fist labor force cost.

Integrated ANP and TOPSIS Method for Supplier Performance Assessment Natalia, Christine; Surbakti, Ita Primsa; Oktavia, Chendrasari Wahyu
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

A supplier has become one of the main factors that influence the success of a company's supply chain activities. Supplier assessment is vital as suppliers have different performance. This study aims at assessing supplier performance using the integration of ANP and TOPSIS methods. Supplier performance assessment was based on supplier criteria indicators. Weighting criteria used ANP used to determine the most significant influence criteria of supplier performance.Furthermore,Â TOPSIS was also employed to obtain supplier preference. Eight criteria and twenty-five sub-criteria were used for the supplier performance assessment.Â The three highest sub-criteria were specification of quality, the flexibility of order changes, and production capacity. The priority results for suppliers were sorted from the highest to lowest ratio values.Â

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sugeng Santoso

Contact Email sugeng.santoso@mercubuana.ac.id

Phone +6282132044774

Journal Mail Official ti.jurnal@umm.ac.id

Editorial Address Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang

Location Kota malang, Jawa timur INDONESIA

Abstract

Abstract

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Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sugeng Santoso

Contact Email
sugeng.santoso@mercubuana.ac.id

Phone
+6282132044774

Journal Mail Official
ti.jurnal@umm.ac.id

Editorial Address
Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang

Location
Kota malang,

Jawa timur

INDONESIA