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Marian Tonis
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Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 114 Documents
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ANALISIS SISTEM ANTRIAN SINGLE CHANEL-MULTIPHASE DALAM PENINGKATAN EFISIENSI WAKTU PELAYANAN PADA PELAYANAN MEDICAL CHECK-UP DI RUMAH SAKIT Zaky, Abdul; Suryandartiwi, Wiwik; Bagiana, Rizka
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.316

Abstract

Medical Check-Up (MCU) service facilities must of course be available in a hospital. As for providing the best MCU service, the Hospital must provide the best time service for those who are queuing to get the MCU results. The purpose of this study was to determine the queuing system, standardization of service time, and patient perceptions of MCU service time at the Hospital. The system Matic sampling method is used in selecting the sampling in the research conducted. The number of samples observed was 21 people consisting of MCU examination patients. The data were obtained through the process of observation and literature study, then distributing questionnaires and collecting documentation. Test data used includes data processing and data analysis. The queuing system used by the MCU service is a single-channel-multiphase system that is effectively implemented. This system is a queuing system that applies the principle of first come first serve (FCFS). The first come first serve (FCFS) queue discipline increasingly provides a sense of fairness for every visitor who queues to get MCU results. The standardization of MCU service time was declared in the slow category because the Minimum Service Standardization was 85.24 minutes, which was 25.2 minutes different from the medium SPM category, which was 60 minutes. Based on the 17-point statements of patient perceptions of the Hospital's MCU queue system with the Strongly Agree and Agree categories. The percentage of the patient's agreement value on each statement is above 50%. This shows that the patient's perception of the MCU queue service at the Hospital is good, but does not really have additional value because it is still quite common in Hospitals.
ANALISIS SISTEM PENGELOLAAN OBAT DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT DAERAH MADANI KOTA PEKANBARU Yuliana, Anastasya Shinta; Melan, Meilani Eka Wijaya; Salim, Agus; Zaky, Abdul
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.372

Abstract

The medicine management system is part of the provision of health services in hospitals. The lack of smooth medicine management will have a negative impact on hospitals, both medically, socially and economically. Medicine management at the Madani Regional Hospital in Pekanbaru City, the level of medicine availability has not been in accordance with needs. This study aims to determine the medicine management system in outpatient pharmaceutical installations of Madani Regional Hospital in Pekanbaru City. This type of research is qualitative with a descriptive analytical approach. The study was conducted on March 27 - August 10, 2023 at the Madani Regional Hospital in Pekanbaru City. There were 6 research informants and the research used the Content Analysis model.The results of the study are types of medicine based on proposals, income, and utilization, planning constraints regarding changes in disease patterns, demand, medicine vacancies, medicine planning from disease epidemiology, lack of e- catalog such as airing and others, e-catalog takes precedence according to the rules, there is no special training, medicine availability is not appropriate, warehouse space is less spacious, temperature and layout are not appropriate, lack of trolleys, which affects storage, namely space, temperature and safety, medicine distribution constraints such as systems, stock constraints, communication and accuracy.Is recommended that there is medicine planning from the number of medicine use, patient visits and disease epidemiology, systematic planning according to Standard Operating Procedures so that medicine needs are fulfilled, training is held, especially the use of e-catalog so that officers understand, expanded warehouse space and added air conditioning so that not many medicine are damaged, there is a secure code on the pharmacy door to maintain room security, there are officers on duty to distribute medicine so that there are no delays, There is a medicine distribution flow on display, medicine are stored in cabinets, shelves and special rooms.
ANALISIS KESIAPAN PENGGUNAAN SISTEM INFORMASI MANAJEMEN PUSKESMAS (SIMPUS) DALAM PENERIMAAN PASIEN RAWAT JALAN DI UPT PUSKESMAS PULAU GADANG Tonis, Marian; Maura, Latisa Shafa Maura; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.380

Abstract

The public health center information system is arrangement that provides information to make assist the decision process in carrying out health center management. Based on the results of limited interviews, in 2015 the technical implementation unit of the Pulau Gadang community health center had used a generic regional health information system but was not run again because many tools were damaged and not found, then withdrawn by the Health Office. The purpose of the study was to find out about the readiness of the use of public health center management information systems in outpatient admissions at the technical implementation unit of the Pulau Gadang community health center. This research uses qualitative research with an analytical descriptive approach and uses the Content Analysis model, with a total of 6 informants. The research was conducted using in-depth interviews, observation and document review. The results showed that in general, the technical implementation unit of the public health center of Pulau Gadang was not ready to use the management information system of the public health center because there were still shortcomings in the Man variable, there was no training on the management information system of the public health center and there was no information technology (IT) officer, in the Money variable, there was no budget for the implementation of the management information system of the public health center, on the Material variable, the registration counter facilities are not complete, on the Machine variable, the laptop/computer at the registration counter is not effective because it has not been integrated with the public health center management information system and the printer is in another room, then on the Methods variable, there is no official letter from the Health Office for the obligation to use the public health center management information system and the patient registration SOP is not displayed at the registration counter. Suggestions in this study are the addition of information technology (IT) officers to operate the puskesmas management information system, special training on the puskesmas management information system for registration counter officers, budgeting funds for the implementation of the puskesmas management information system, using queue numbers during outpatient registration, the need for additional machines/facilities at the registration counter such as laptops/computers and printers, displaying patient registration SOP at the outpatient registration counter.
ANALISIS KEBIJAKAN KESELAMATAN PASIEN DI INSTALASI RAWAT INAP RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Handoko, Bobi; Fristasya, Andra; Firdaus, Muhammad; Mutiara, Sherly
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.382

Abstract

Patient safety is an important element to improve the quality of health services in the hospital. Patient safety is a system that makes patient care safer, including risk assessment, identification and management of patient risks, reporting and analysis of incidents, the ability to learn from incidents and follow-up, as well as implementing solutions to minimize risks and prevent injuries caused by errors resulting from carrying out an action or not taking action that should be taken The results of this research are the process in this research of Patient Safety Policy Analysis In the Inpatient Installation of the Arifin Achmad Regional General Hospital, Riau Province, in the reception of outpatients, the six patient safety targets at the Arifin Achmad regional general hospital have been implemented quite well, the implementation of the six patient safety targets is also carried out well in the treatment room. Ianp and polyclinics, however, several interviews with patients showed that the patient safety targets carried out in hospitals have not been fully met because there are still deficiencies such as a lack of effective communication methods with patients and are not in accordance with the procedures. This study aims to find out about Patient Safety Policy Analysis at the inpatient insrallation at the Arifin Achmad Regional General Hospital, Riau Province. This type of research in qualitative with an analytic descriptive approach. This research was conducted on 9 February - 30 June 2023 at Arifin Achmad Hospital, Riau Province. There are 5 informants in this study and this research uses the Content Analysis model.
PENGARUH PELAYANAN PRIMA TENAGA ADMINISTRASI PENDAFTARAN TERHADAP KEPUASAN PASIEN DI UNIT RAWAT JALAN RSUD ARIFIN ACHMAD PROVINSI RIAU Firdaus, Muhammad; Huljannah, Angela; Tonis, Marian; Suryandartiwi, Wiwik
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.383

Abstract

Excellent service is very good or best service to patients based on quality standards to meet the needs and desires of patients so that patients can get satisfaction. Satisfaction is the level of one's feelings after comparing the perceived performance or results with their expectations. So the level of satisfaction is a function of the difference between perceived performance and expectations. The purpose of this study was to determine the effect of Excellent Service by Registration Administration Personnel on Patient Satisfaction in the Outpatient Unit at Arifin Achmad Hospital, Riau Province. This study used a Quantitative Research Type with the Cross Sectional Study Method which was carried out at Arifin Achmad Hospital, Riau Province. This research was conducted by distributing questionnaires with 100 respondents, namely outpatients at RSUD Arifin Achmad, Riau Province. The results of this study were obtained from research data processing which showed that the influence of excellent service by registration administration personnel had a significant effect on patient satisfaction in the outpatient unit at RSUD Arifin Achmad, Riau province. This can be seen by the sig value of 0.000 <0.005 while the results of the T test show that the indicators of attitude, ability, attention, action, accountability, and appearance simultaneously affect patient satisfaction. Then R2 produces 0.487, this means that 48.7% of the variation in patient satisfaction can be explained by 6 indicators of excellent service, namely attitude, ability, attention, action, accountability, and appearance, while the remaining 51.3% is influenced by other factors outside the variables.
ANALISIS DAN PERANCANGAN SISTEM INFORMASI CUSTOMER RELANTIONSHIP MANAGEMENT (CRM) UNTUK MENINGKATKAN PENJUALAN PADA TOKO OBAT PERTANIAN CV. MARINA AGRO KERINCI BERBASIS WEB Afifah Cahayani Adha, Afifah Cahayani Adha; Hendriani, Sisi; Junita, Dewi; Uli, Desti Monika; Zurman
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.386

Abstract

At CV. Marina Agro is buying and selling activities Still in manual form and not yet computerized. Customers come to the store sometimes the product is sold out. This can create a negative impression to quality service from CV. Marina Agro, as well as cases when buyers are busy, here because of a short age of personnel sometimes there are customers who are not served optimally. Therefore, an Information System was implemented Customer Relationship Management in order to help improve and maximize the quality of service and sales at CV. Marina Agro. By using System Information Customer Relationship Management can speed up and make it easier for customers to place orders without come directly to Shop. That way all the needs and desires of new and old customers will be fulfilled.
PENGARUH ASIMETRI INFORMASI TERHADAP MANAJEMEN LABA: PERAN CORPORATE GOVERNANCE SEBAGAI VARIABEL MODERASI Triyani, Oetary; Junita, Dewi; Cahayani Adha, Afifah; Safitri, Yulia; Sufanda, Zerry
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.388

Abstract

This research aims to examine the effect of information asymmetry on earnings management with corporate governance as a moderating variable. Bid-Ask Spread is used to measure information asymmetry variables. Discretionary accruals are used to measure earnings management. The proportion of independent board of commissioners, proportion of institutional ownership, proportion of managerial ownership, and number of audit members are used to measure the effectiveness of corporate governance. The population of this research was 139 manufacturing companies listed on the Indonesia Stock Exchange in 2016-2018 so that from this population a sample of 34 companies was obtained using the purposive sampling method. The data analysis technique used in this research is the Moderated Regression Analysis (MRA) interaction test. The research results show that information asymmetry has no effect on earnings management, an independent board of commissioners, institutional ownership and audit committee can moderate the effect of information asymmetry on earnings management, while managerial ownership cannot moderate the effect of information asymmetry on earnings management.
HUBUNGAN TINGKAT STRES DENGAN KETIDAKTERATURAN MENSTRUASI PADA REMAJA PUTRI DI SMAN 1 KAMPAR KIRI - Mutiara, Sherly
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.389

Abstract

The World Health Organization (WHO) reports that out of 18 million women aged 18-55 years have menstrual cycle disorders, As for menstrual cycle disorders, the most common menstrual cycle disorder is irregular menstrual frequency of 80.7%. Basic Health Research data states that in Indonesia women aged 10-59 years who experience regular menstruation are 68% and who have irregular menstrual problems in 1 year as much as 13.7%. Irregular menstrual problems at the age of 17-29 years and the age of 30-34 years are quite a lot, which is 16.4%. The reason stated by women aged 10-59 years who have irregular menstruation due to stress and a lot of thoughts is 5.1%. Stress is known to be the causative factor of the occurrence of menstrual irregularities. The impact of menstrual irregularities is that it becomes more difficult to conceive (Infertility), then it also makes it difficult for women to find when the fertile period is and not. To determine the relationship between stress levels and menstrual irregularities in young women at SMAN 1 Kampar Kiri. This type of research is a correlation study that explains the relationship between variables. Meanwhile, the research design uses cross sectional. This research was conducted in June-July 2023 at SMAN 1 Kampar Kiri. The total sample in this study was 59 respondents with the inclusion of female students who were willing to be respondents and were not suspected of being pregnant. Irregular menstrual cycles were higher in respondents with moderate stress levels of 80%, compared to very severe stress levels of 75%, mild 57.1%, normal 29.6% and severe 25%. Meanwhile, the regular menstrual cycle was higher in respondents whose stress level was severe by 75%, compared to normal stress levels of 70.4%, mild 42.9%, severe sanga 25%, and moderate 20%. From the results of the Chi Square statistical test, a p-value of 0.029 was obtained. This shows that the p-value of < 0.05, then H1 is accepted which means that there is a significant relationship between stress levels and menstrual cycles in young women at SMAN 1 Kampar Kiri.
PENINGKATAN PROSES BELAJAR MELALUI DUKUNGAN PERHATIAN ORANG TUA SERTA SUASANA RUMAH DAN FASILITAS BELAJAR Handoko, Bobi; Fetri Hrp, Dian; Pracillia, Citra; Sipahutar, Romaida
Journal of Hospital Administration and Management (JHAM) Vol 5 No 2 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i2.543

Abstract

The family environment and children influence each other in the teaching and learning process. Parental attention, family economic conditions, home atmosphere, and learning facilities play an important role in shaping student learning outcomes. This study aims to investigate the influence of these factors on the learning process of grade III students at SMKN 3 Pekanbaru. A qualitative survey research design was used, involving 51 students selected through random sampling. Data was collected using questionnaires and analyzed using statistical data processing applications.. The results revealed positive, negative, and significant relationships between the factors studied and the learning process. Positive and significant factors such as parental attention, home atmosphere and learning facilities can improve students' learning process, while negative factors such as family economic conditions can hinder learning. The family environment has a positive, negative and significant influence. This should be a concern for parents in educating, guiding, providing learning facilities, and paying attention to their children. The linear equation model resulting from data analysis is Y= 0,275 – 0,139 + 0,159 + 0,536 + 0,060.
PENINGKATAN MINAT BACA TERHADAP KREATIVITAS DAYA PIKIR KRITIS DAN KOMUNIKASI SEBAGAI DAMPAK DARI PENGARUH LINGKUNGAN DAN HOBI Febi Angla Adelia; Tonis, Marian; Indah Ramadhani; intan
Journal of Hospital Administration and Management (JHAM) Vol 5 No 2 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i2.546

Abstract

​​Reading interest is a crucial factor in supporting students' academic success, especially for 12th-grade students in their final stage of schooling. This study aims to analyze the reading interest of 12th-grade students at SMA Negeri 7 Pekanbaru by considering variables such as environment, hobbies, communication difficulties, creativity, and critical thinking skills. The environment, including family, school, and community, plays a significant role in shaping reading habits. Additionally, students who consider reading as a hobby tend to have a higher reading interest. Reading also helps overcome communication difficulties by enhancing vocabulary and language skills and supports creativity development by broadening knowledge and fostering new ideas. Furthermore, reading analytical materials trains students to think critically, evaluate information, and make logical decisions. The findings of this study provide an overview of the reading interest of SMA Negeri 7 Pekanbaru students and serve as a foundation for designing effective strategies to promote a literacy culture. This study highlights the importance of the environment, relevant reading materials, and the integration of reading benefits into learning to support the holistic development of students.

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