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Marian Tonis
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Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 114 Documents
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ANALISIS KEPATUHAN PETUGAS DALAM PENGGUNAAN ALAT PELINDUNG DIRI DI INSTALASI PEMELIHARAAN SARANA DAN PRASARANA RUMAH SAKIT AWAL BROS PANAM Yuliana, Anastasya Shinta; Filda; Purnamasari, Devi
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.282

Abstract

ABSTRACT The use of PPE is a compliance that must be obeyed by the installation officer for the maintenance of hospital facilities and infrastructure. At Awal Bros Panam Hospital, which has many facilities for medical and non-medical equipment, so that IPSRS officers are responsible for repairing damaged hospital infrastructure. This study aims to determine the compliance of officers in using PPE at IPSRS at Awal Bros Panam Hospital. This type of research is qualitative, and the research used a Content Analysis model, the research was conducted on August 15-15 September 2022 at Awal Bros Panam Hospital. There were 5 informants in the. The results showed that there were no SOPs and books on the use of PPE in the IPSRS room, there were still IPSRS officers who did not use PPE in accordance with the SOP at work, there was still a lack of special training on the use of PPE, and there were no facilities for training outside the hospital. It can be concluded that the compliance of officers in using PPE at IPSRS has not been entirely compliant. It is recommended that there are SOPs and books regarding the use of PPE that are displayed in the IPSRS room, strict sanctions are given to officers who do not wear PPE at work, additional special training on the use of PPE is carried out, facilitating unit heads to conduct training outside the hospital. Keywords: Compliance, Officer, Use PPE, IPSRS Literature: 34 (2012-2021)
ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA PETUGAS ADMINISTRASI DI RUMAH SAKIT PANAM Anastasya Shinta Yuliana; Aditya, Frigita Selly; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.283

Abstract

The effect of workload is the impact of excessive workload which results in an unfavorable impact on the performance of hospital administrative officers, which will cause fatigue both physically and mentally. At Awal Bros Panam Hospital, which is crowded with patient visits every day, the burden on administrative staff increases and causes human errors. This study aims to determine the effect of workload on the performance of administrative officers at the early bros panam hospital. This type of research is qualitative with an analytical descriptive approach.is supported by an empirical juridical approach. The study was conducted on 18 July-18 August 2022 at Awal Bros Panam Hospital. There were 8 informants in the study and the research used a Content Analysis model. The results showed that shifts that are prone to errors in data input are the morning shift, no special training for administrative officers, no rewards from the hospital, no backup computers, no display of SOPs related to administrative officers, no regular machine maintenance. It can be concluded that the effect of workload on the performance of administrative officers affects the performance of officers. It is recommended that there be additional officers on the morning shift, special training such as SIMRS training for administrative officers on a regular basis, giving rewards from the hospital, providing backup computers, displaying SOPs related to administrative officers and doing regular machine maintenance. Keywords : Influence Workload, Performance, Administrative Officer
ANALISIS KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN LANJUT USIA DI PUSKESMAS KEBUN SIKOLOS KOTA PADANG PANJANG Handoko, Bobi; Angella, Shelly; pramita, cindi febriani
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.286

Abstract

The quality of service can be said to be good if the service provided is in accordance with or more than the patient's expectations so that it can be said to be satisfactory. On the other hand, services that are not as expected by the patient can make the patient dissatisfied. At the Kebun Sikolos Health Center in Padang Panjang City, 3 out of 7 elderly patients were satisfied with the services provided by the health workers at the Kebun Sikolos Health Center, Padang Panjang City. The purpose of this study was to determine the quality of health services on the satisfaction of elderly patients at the Kebun Sikolos Health Center, Padang Panjang City. This study uses a quantitative type of research using a descriptive design, carried out at Kebun Sikolos Health Center with 51 elderly patients as respondents. The results of the study can be seen from the level of satisfaction of elderly patients with high satisfaction with a value range of 92.2%. It can be said that there is an effect of service quality on patient satisfaction, in line with the results of good service quality. In the assessment of services using five dimensions, most of the elderly patients rate well on the dimensions of Reliability (Reliability) with a range of 64.7%, Responsiveness with a range of 47.1%, Assurance of 41.2%, and Empathy. (Empathy) of 68.6% . However, on the Physical Evidence (Tangible) variable, the majority of elderly patients rated less with a range of 52.9%. The conclusion of the study can be said that the quality of service at the Kebun Sikolos Health Center is good, it can be proven by the high satisfaction of elderly patients. Here it can be said that there is an influence of service quality on patient satisfaction, in line with the results of good service quality.
PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Wulandari, Atika; Suryandartiwi, Wiwik; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.288

Abstract

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RAWAT JALAN DI RSUD ARIFIN ACHMAD PROVINSI RIAU Giovaningrum, Putri; Firdaus, Muhammad
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.289

Abstract

Kualitas pelayanan sebagai konsep yang secara tepat mewakili inti dari kinerja suatu pelayanan, yaitu perbandingan terhadap excellence dan sales counter yang dilakukan oleh konsumen. Terciptanya kepuasan dapat membuat hubungan pelanggan dengan Institusi menjadi baik. Pelanggan akan melakukan pembelian ulang dan akan membuat pasien loyal terhadap Institusi tersebut. Tujuan dari penelitian ini untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pasien rawat jalan RSUD Arifin Achmad Provinsi Riau. Penelitian ini menggunakan metode penelitian Kuantatif dengan pendekatan Deskriptif, dilaksanakan di RSUD Arifin Achmad Provinsi Riau dengan jumlah responden sebanyak 67 sampel. Penelitian ini dilaksanakan dengan teknik pengumpulan data observasi dan kuesioner. Analisis data menggunakan univariat, bivariat, uji normalitas. Hasil penelitian dari uji bivariat Koefesian P-Value dengan jumlah nilai 0,016 maka dapat dikatakan bahwa kualitas pelayanan memiliki pengaruh terhadap kepuasan dan loyalitas pasien. Pasien merasa puas dengan kualitas pelayanan yang diberikan oleh RSUD Arifin Achmad Provinsi Riau.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASA PASIEN RAWAT JALAN DI RSUD SELASIH KABUPATEN PELALAWAN Sarah azhari, Mey; Salim, Agus
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.290

Abstract

Service quality can be used as an indicator as a measure of customer satisfaction with a company. Satisfaction is the occurrence of feelings of pleasure or disappointment towards someone that  arises after comparing performance such as product results that are thought to performance or getting an expected result. This study aims to determine the effect of service quality on outpatient satisfaction at RSUD Selasih, Pelalawan Regency. This study uses a quantitative research method with a descriptive approach, carried out at RSUD Selasih, Pelalawan Regency with a total of 67 samples of respondents. This research was carried out using observation data collection techniques and questionnaires. Data analysis used analysis of validity test, reliability test, univariate, bivariate, normality test and simple linear test. The results of the study of the quality of patient care, many chose to agree on each indicator, namely, thanibel, reliability, responsiveness, assurance, empathy, so patients were satisfied with the quality of service at Selasih Hospital, Pelalawan Regency. The results of patient satisfaction testing, patients are satisfied with the services provided at Selasih Hospital, Pelalawan Regency. Therefore, the quality of service affects patient satisfaction. From the test results, the patient was satisfied with the quality of service provided by the RSUD Selasih, Pelalawan Regency. The influence of service quality on outpatient satisfaction at Selasih Hospital, Pelalawan Regency.
ANALISIS KINERJA PETUGAS ADMINISTRASI DALAM PELAYANAN VAKSIN COVID-19 DI RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Tonis, Marian; Padilla, Raihan safa; Purnamasari, Devi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.291

Abstract

Performance is a result of work achieved by a person in carrying out the tasks assigned to him Arifin Achmad Hospital. The purpose of this study was to find out how the performance of the officers in the covid-19 vaccine service division at the Arifin Achmad Hospital By using performance indicators, namely the quality of work and working time. his research was conducted from September 19 to October 19, 2022 this research uses a qualitative research type. Data analysis in this study uses a descriptive method, namely describing the data collected in the form of words, pictures, and not numbers, the purpose of data analysis is data. to make it easier to understand, and then make a conclusion. The results of the study show that the performance of administrative officers in the Covid-19 vaccine service has obstacles, this can be seen from the officers who need additional, the existence of facilities to support the performance of officers for the better, and also for the implementation of related training and the unavailability of SOP (Standard Operating Procedure). It is recommended that the Covid-19 vaccine service at the Arifin Achmad Hospital in Riau Province regarding the addition of officers, infrastructure facilities that help the performance of officers to be better.
PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI RUMAH SAKIT TERHADAP KEPUASAN PASIEN DI UNIT INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Suryandartiwi, Wiwik; Tifani, Meidita; Salim, Agus
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.294

Abstract

The quality of health services is a level that shows the perfection of health services, which can create a sense of satisfaction in every patient who gets benefits at the Arifin Achmad Hospital, Riau Province. Happiness will be fulfilled if the better the quality of service, the more satisfied the patient will be and will continue to return to get service from time to time because good service can provide satisfaction to patients following their needs and desires. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. This type of research is quantitative by using a questionnaire. Respondents in this study were patients who had received outpatient registration services at Arifin Achmad Hospital, Riau Province. The results of the study obtained a total of 100 respondents. The analysis results show that all service quality indicators (Tangible, Reliability, Responsiveness, Assurance, Empathy) positively influence the service quality of hospital administrative staff on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. There are two service quality indicator variables that have the most dominant influence on patient satisfaction in the outpatient installation unit of the Arifin Achmad Hospital, Riau Province, which include the Assurance indicator 48.6% and Tangible 24.3% and show that 63.6% of the patient satisfaction variable can be explained. by the service quality of hospital administrative staff, so it can be concluded that the service quality of hospital administrative staff in outpatient installations greatly influences patient satisfaction.
PERSEPSI PASIEN TERHADAP MUTU PELAYANAN DI UNIT FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Salim, Agus; Hafizah; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.308

Abstract

In an effort to improve pharmaceutical services, it is also necessary to improve the quality of services provided. This is due to the increasingly complex needs of the community for health. Basically, the quality of health services refers to the level of health services in creating a sense of satisfaction for each patient. The more perfect the satisfaction, the better the quality of health services. The purpose of this study was to determine the relationship between patient perceptions of service quality in the outpatient pharmacy unit of Prof. Hospital. Dr. Tabrani Pekanbaru. This type of research is quantitative with a cross sectional design. This research was conducted on 15 September-23 September 2022 at the Pharmacy Unit of Prof. Hospital. Dr. Tabrani Pekanbaru. Respondents in this study amounted to 72 people with purposive sampling method. The results showed that the patient's perception of the Tangible dimension was 0.480. For the patient's perception of the Reabilty dimension of 0.239, Responsiviness of 0.197, Assurance/Guarantee of 0.237, patient's perception of Empathy of 0.513. So the five hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application. The conclusion of this study shows that the Tangible, Reability, Responsiviness, Assurance, Empathy variables have a significant relationship to the patient's perception. Suggestions from this study should further researchers be able to conduct research, it would be better to use quantitative methods and use the Mix Method.
HUBUNGAN KEBIASAAN MENGGUNAKAN HEADSET BLUETOOTH DENGAN PEMAHAMAN TERHADAP RADIASI Bisra, Marido; Adha, Afifah Cahayani; Indra, Hamdi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.314

Abstract

A Bluetooth headset is a combined device of headphones and microphone that functions by connecting a Bluetooth device to a smartphone or other communication device. Bluetooth headsets contain a type of non-ionizing radiation that has the potential to cause health problems. However, it seems that many people and students still do not know about the effects of radiation exposure from Bluetooth devices and the use of headsets that can be harmful to health. The research method used is quantitative research with a survey approach and tested with the Spearman Rank test. This analysis was carried out with a population of students at SMAN 10 Pekanbaru and a sample of 45 people. The Spearman Rank test results obtained were a sig (2-tailed) value of 0.286 with a confidence interval of α 0.05 for the 2-tailed test. The conclusion is drawn that H0 is accepted and H1 is rejected. The correlation coefficient value is -0.162 indicating the level of strength of the relationship between variables, there is almost no correlation and the correlation coefficient is negative, which means that the relationship between the variables is not unidirectional. Based on the results obtained, it can be ascertained that there is no relationship between students' understanding of radiation and the use of Bluetooth headsets.

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