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Marian Tonis
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Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 147 Documents
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HUBUNGAN FAKTOR-FAKTOR PRAEVENIRE KAMBUH ULANG /RELAPS TB PARU DI POLI PUSKESMAS SIDOMULYO TUAH MADANI KOTA PEKANBARU Chairil; Carles; Draini, Osi
Journal of Hospital Administration and Management (JHAM) Vol 6 No 1 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i1.649

Abstract

Pulmonary tuberculosis (TB) is an infectious disease that remains a significant public health problem due to its ease of transmission and high risk of recurrence (relapse), especially among patients who do not undergo optimal treatment. Relapse of pulmonary TB can be influenced by various preventive (praevenire) factors, such as incomplete treatment, low income, irregular medication intake, and lack of family support.This study aims to determine the relationship between these praevenire factors and the incidence of pulmonary TB relapse at the Sidomulyo Tuah Madani Public Health Center in Pekanbaru City. The study was conducted from April to June using a quantitative approach with a cross-sectional design. A total of 82 respondents participated, and data analysis was performed using the chi-square test with continuity correction.The results showed that the majority of respondents were 54 years old (66%), unemployed (54%), had a high school education (51.22%), and were male (54%). There were significant associations between incomplete treatment (p=0.027), income below the minimum wage (p=0.047), and irregular medication intake (p=0.045) with the occurrence of pulmonary TB relapse. However, family support did not show a significant relationship (p=0.361).In conclusion, several praevenire factors are associated with pulmonary TB relapse. Therefore, continuous interventions are needed to improve patient awareness and social support to ensure optimal treatment and prevent recurrence.
ANALISIS PENGELOLAAN REKAM MEDIS DI RUMAH SAKIT BHAYANGKARA PEKANBARU TAHUN 2024 Candra, Leon; Chairunnissa, Giffa Zira; Widodo, M. Dedi
Journal of Hospital Administration and Management (JHAM) Vol 5 No 2 (2024): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i2.663

Abstract

Medical records are documents that contain patient identity data, examinations, treatment, procedures and other services that have been provided to patients. Quality and effective medical records require several adequate factors at Bhayangkara Hospital. Management of medical records is still inadequate, indicating obstacles in the level of human resource competency, SOPs and infrastructure. The aim of the research is to determine the management of medical records at Bhayangkara Hospital in 2024. This research uses descriptive research with a qualitative approach. The subjects in this study were 4 people. Data collection techniques use observation, interviews and documentation methods. The results of the research found that the number of human resources in the Medical Records unit was 13 people, not in accordance with the standards for Type C Hospitals. SOPs already existed and were in accordance with the provisions of the Ministry of Health but had not been socialized and posted in the Medical Records room. And the infrastructure already exists but is not adequate, such as shelves for medical record files, lack of computers, scanning machines and trolleys for medical record files. The research concluded that Medical Records Human Resources (HR) were inadequate, Standard Operating Procedures (SOP) were in accordance with the Ministry of Health but had not been socialized and infrastructure was still lacking and inadequate. It is recommended to further improve the quality of Human Resources (HR), improve education and training, for Standard Operating Procedures (SOP) so that SOPs are displayed clearly in the medical record area and increase socialization about these procedures. and optimize and increase the number and quality of infrastructure facilities in the medical records room.
PERANCANGAN SISTEM PELAPORAN PENYAKIT OLEH PUSKESMAS DALAM PENINGKATAN INFORMASI KESEHATAN DI KOTA PEKANBARU Handoko, Bobi; Yuna, Tasya; Tonis, Marian; Zaky, Abdul
Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i1.672

Abstract

Pekanbaru City has 21 community health centers (Puskesmas), whose distribution influences the spread of diseases, including communicable, non-communicable, and chronic diseases. This study aims to design a web-based prototype to assist Puskesmas in routinely reporting disease data to the Pekanbaru City Health Office and to provide public access to disease information. A quantitative experimental method with a development research design was used. Data on the most prevalent diseases were collected through observation and documentation, then processed into a database. The research was conducted from January 31 to June 3, 2024. The resulting prototype was developed using PHP, HTML, CSS, and JavaScript, and is accessible via smartphones. Functional and feasibility tests confirmed the system works properly and is ready for use. This disease reporting and information system helps streamline data submission by Puskesmas and enhances public access to health information. It is recommended that the local government support its development and implementation across all Puskesmas in Pekanbaru.
MANAJEMEN PERALATAN PROTEKSI RADIASI: ANALISIS KETERSEDIAAN DAN KESESUAIAN ALAT PELINDUNG DIRI DI INSTALASI RADIOLOGI RUMAH SAKIT X Angella, Shelly; Yulistio , Muhammad Pratama
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.685

Abstract

Radiation exposure in radiology installations poses high risks to staff and patients. To mitigate this, the use of Personal Protective Equipment (PPE) according to regulations, such as PERBAPETEN No. 4 Year 2020, is mandatory, including aprons, thyroid shields, Pb gloves, and Pb glasses. This study analyzed the availability and suitability of radiation protection PPE in the Radiology Installation of X Hospital based on PERBAPETEN No. 4 Year 2020 and Minister of Health Decree No. 1250 Year 2009. Using a Descriptive Comparative mixed-methods design, data were collected through observation (checklist sheets) and interviews at the Radiology Installation of X Hospital (April-June 2022). Results showed that PPE availability was incomplete; aprons and thyroid shields were 100% available and compliant with standards (apron 100% of 7 elements, thyroid shield 100% of 4 elements). However, Pb gloves and Pb glasses were unavailable, though they were in the procurement process. This incompleteness indicates a procurement management gap. Recommendations include expediting the procurement of missing PPE and regular monitoring and evaluation to optimize radiation risk management and standard compliance.
PENGARUH PERENCANAAN LOGISTIK UMUM TERHADAP PELAYANAN KESEHATAN DI RUMAH SAKIT DR BRATANATA JAMBI Rahmawati, Resti Dewi; Asyura, Marelda; Febriyahani, Nasywa; Lidhiana Qoriah, Shafa; Diaz Arya, M. Erin
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.627

Abstract

According to Sabarguna (2008:91) a hospital is a professional health care institution whose services are provided by doctors, nurses and other health experts. Logistics as a supporting completeness that complements and perfects in providing medical services in hospitals, especially in the aspects of administrative and operational services related to the interests of patients and the interests of hospital employees in carrying out their activities. However, in reality, there are still many hospitals that do not pay serious attention to optimal non-medical logistics management. It can be seen that there are still frequent stock outs and excess stock in the warehouse which can be an obstacle to the smooth provision of health and administrative services and can be a factor that is detrimental to the hospital. Keywords :Non-Medical Logistics Planning At Hospital
The FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PASIEN BPJS RAWAT JALAN DALAM PENGAMBILAN OBAT DI FARMASI RSUD H. ABDUL MANAP JAMBI TAHUN 2024 Alfareza , Rizky Dimas; Afriany , Renny; Lestari, Vina Dwi
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.629

Abstract

Pharmaceutical services have an important role in supporting the quality of hospital services, especially in increasing patient satisfaction. Pharmaceutical installations are responsible for the supply and distribution of drugs in accordance with regulations. Factors such as drug availability and prescription lead times affect patient satisfaction. A survey at H. Abdul Manap Jambi Hospital showed complaints about the length of waiting time due to limited resources, so an in-depth study is needed related to the factors that affect the satisfaction of outpatient BPJS patients. The purpose of this study is to find out the factors that affect the satisfaction of outpatient BPJS patients in taking drugs at the Pharmaceutical Installation of H. Abdul Manap Jambi Hospital. The approach used was quantitative descriptive with a sample of 100 BPJS patients selected by purposive sampling. The research instrument is in the form of a questionnaire sheet that has been tested for validity and reliability using SPSS 23. The results of the analysis showed that of the 5 (five) factors that affect patient satisfaction, the most were the availability and completeness of drugs. A total of 49 respondents stated that the availability of drugs is the most important factor in determining satisfaction. The conclusion of this study is that the availability and completeness of drugs in pharmaceutical services affect the satisfaction level of outpatient BPJS patients. Based on the research findings, it is therefore necessary to increase the number of pharmacy staff and implement an optimal drug management system to support the improvement and development of patient satisfaction at RSUD H. Abdul Manap Kota Jambi in the future.
HUBUNGAN KUALITAS PELAYANAN TERHADAP KUNJUNGAN ULANG PASIEN RAWAT JALAN DI POLI PENYAKIT DALAM RSUD H. ABDUL MANAP KOTA JAMBI Azkia, Meira Putri; Sitepu, Fransiska; Samsinar
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.632

Abstract

Quality health services are a major determinant of patient satisfaction and loyalty, including their decision to return to treatment. This study aims to determine the extent of the influence of service quality on the intention to revisit outpatients at the Internal Medicine Poly at RSUD H. Abdul Manap Jambi City. The study was conducted using a quantitative approach and cross-sectional design, involving 99 respondents who were selected incidentally. Data were collected through questionnaires and analyzed using the Chi-Square test. The results showed that three of the five dimensions of service quality had a significant relationship with the intention to revisit, namely (responsiveness) with a p value of 0.027, (assurance) with a p value of 0.000, and (empathy) with a p value of 0.003. While dimension (tangible) with a p value = 0.271 and (reliability) with a p value = 0.234 did not show a significant relationship. This finding confirms that the responsiveness of staff, the sense of security provided, and personal attention are very important in shaping patient loyalty. Therefore, improving the quality of service in these aspects needs to be a priority for the hospital in
ANALISIS TINGKAT KEPUASAN PETUGAS REKAM MEDIS ELEKTRONIK DENGAN PENDEKATAN END-USER COMPUTING SATISFACTION Zhenya, Zhenya Zeldha Elyzvania; Irwandi, Irwandi; Adha Taufik, Anvika; Sinaga, Rudolf
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.682

Abstract

The implementation of electronic recording systems like Electronic Medical Records (EMR) is expected to ease and accelerate service provision. However, EMR applications don't always fully support healthcare professionals in their duties. Therefore, an evaluation is crucial to identify system weaknesses. User satisfaction with electronic medical records is a key indicator of information system success. This study aimed to determine the satisfaction level of electronic medical record officers using the End-User Computing Satisfaction (EUCS) method, based on the dimensions of Content, Accuracy, Format, Ease of Use, and Timeliness. This descriptive quantitative study used a survey method, distributing questionnaires to 39 EMR user officers. Data analysis involved descriptive statistics and hypothesis testing using multiple linear regression. The results showed all variables were in the very satisfied category, with average values of Content 4.33, Accuracy 4.31, Format 4.35, Ease of Use 4.23, and Timeliness 4.27. The F-test also indicated that all five EUCS variables simultaneously had a significant effect on user satisfaction. Thus, it can be concluded that the EMR system at UPTD Koni Health Center has met end-user expectations regarding its operations. UPTD Koni Health Center is advised to continuously improve the quality of the EMR system, conduct ongoing evaluations and improvements in areas with a medium satisfaction level, and strategically plan EMR system development to support more efficient health services.
ANALISIS KOMPONEN FUNDAMENTAL SISTEM INFORMASI KESEHATAN DAN DAMPAKNYA TERHADAP KUALITAS PELAYANAN Despitasary
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.694

Abstract

This study aims to analyze the fundamental components of Health Information Systems (HIS) and its impact on service quality. It is hoped that the results of this study can provide a deeper understanding of the key components of the HIS and their influence on the quality of health services, as well as develop appropriate strategies for the development and implementation of a more effective HIS.. The methodology used in this research is a literature review, which is based on a review of various articles and scholarly journals from both national and international sources obtained from platforms such as Google Scholar, PubMed, Science Direct, DOAJ, and Garuda. The selection criteria include articles or journals published between 2019 and 2024, related to the fundamental components of health information systems and their impact on service quality. Keywords such as "Health Information Systems," "HIS," "components of HIS," "healthcare service quality," and "HIS implementation" were used for the search. The collected literature was then analyzed using a thematic analysis approach to identify the main components of HIS and their impact on healthcare service quality. The literature search on the analysis of the fundamental components of Health Information Systems (HIS) and their impact on service quality, it can be concluded that HIS plays a crucial role in improving the quality of healthcare services in Indonesia. Based on the discussion of the fundamental components of HIS and their impact on service quality, it can be concluded that HIS plays a vital role in enhancing healthcare service quality. A comprehensive and integrated HIS implementation can improve data accuracy, operational efficiency, and clinical decision-making, which, in turn, positively contributes to improving healthcare service quality in Indonesia.
PENGEMBANGAN SIK BERBASIS IOT DALAM PEMANTAUAN PASIEN KRONIS DI DAERAH TERPENCIL Muhammad Fahri
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.695

Abstract

This study discusses the implementation of Health Information System based on Internet of Things (IoT) to monitor patients with chronic conditions in remote areas. The main focus of this study is on the challenges faced in limited medical infrastructure and resources, which often hinder access and quality of health services in these areas. The main objective of this study is to examine how IoT can improve the effectiveness of remote and real-time chronic patient monitoring, and to identify factors that influence the success or obstacles in its implementation. The method used in this study is a systematic literature review, by analyzing 20 relevant scientific articles, covering technical, managerial, and social aspects of the application of IoT technology in the health sector. The results of the study indicate that although IoT offers great potential in improving patient health monitoring, the main challenges faced are limited communication infrastructure and a shortage of medical personnel trained in the use of this technology. These findings also highlight the importance of policies that support the development of digital infrastructure and continuous training for medical personnel in remote areas. Overall, this study makes a significant contribution to the development of IoT-based health systems, by providing an understanding of the challenges and opportunities in implementing technology in resource-limited areas, as well as providing practical recommendations for the development of more inclusive and sustainable health policies and technologies.

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