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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 6 Documents
 1 
Search results for , issue "eJrm Vol. 11 No. 05 Februari 2022" : 6 Documents clear
Pengaruh Kualitas Pelayanan, Ketepatan Waktu, Dan Kepercayaan Layanan J&T Express Terhadap Kepuasan Konsumen Berbelanja Di Marketplace (Studi Kasus Pada Mahasiswa FEB Unisma) Melisari Melisari; Eka Farida; Restu Millaningtyas
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 05 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractIn the current digitalization era, various types of online shopping or marketplaces as well as support for providing delivery service facilities from internet-based transportation services, have changed people's behavior from shopping traditionally to shopping online. The popularity of online shopping in the community in recent years has driven the growth of the logistics sector in the country, marked by an increase in the use of delivery services.The purpose of this study was to describe consumer satisfaction, service quality, timeliness, and trustworthiness of J&T Express shopping services on the Marketplace, to determine and analyze the effect of service quality, timeliness, and trustworthiness of J&T Express services on consumer satisfaction shopping at the Marketplace, to find out and analyze the effect of service quality on J&T Express services on consumer satisfaction shopping at the Marketplace. to find out and analyze the effect of timeliness on J&T Express services on consumer satisfaction shopping at the Marketplace, to find out and analyze the effect of trust in J&T Express services on consumer satisfaction shopping at Marketplace.The results showed that service quality, timeliness, and trustworthiness of J&T Express services had a significant effect on consumer satisfaction shopping at Marketplace, service quality on J&T Express services had a significant effect on consumer satisfaction shopping at Marketplace, timeliness on J&T Express services had no significant effect on satisfaction. consumers shop at Marketplace, trust in J&T Express services has a significant effect on consumer satisfaction shopping at Marketplace. Regarding timeliness on the statement "J&T Express rarely experiences delays" gets the lowest score. Suggestions for companies are expected to pay more attention and improve on factors that can affect timeliness such as process priority, order data collection accuracy, order grouping, and lot size so that it will increase consumer satisfaction so that in the future consumers can use J&T Express services continuously. Likewise with service quality, the J&T Express company still maintains service quality because if the service quality is good, consumers will be more satisfied and increase. The J&T Express company also maintains trust because consumers always put their trust that J&T Express services can be trusted and will continue to depend on the service company. Keywords: Quality of service, Punctuality, Trust, and Consumer satisfaction
Pengaruh Kepemimpinan Dan Budaya Oganisasi Terhadap Kinerja Pengurus Organisasi Pada Masa Pandemi COVID-19 Masa Bakti 2020-2021 (Studi Kasus PMII Rayon Al-Farabi Komisariat UNISMA) Daqiqul Wafa; Budi Wahono; Aleria Irma Hatneny
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 05 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to determine and analyze the Influence of Organizational Leadership and Culture on Organizational Management Performance During the 2020-2021 COVID-19 Pandemic (Case Study of PMII Rayon Al-Farabi UNISMA Commissariat), both simultaneously and partially. This type of research is using proportionate stratified random sampling with a quantitative approach. The sample in this study was PMII Rayon Al-Farabi UNISMA Commissariat 233 people. Data was collected by distributing questionnaires. Analysis of the data used in this study using validity, reliability, normality, multiple linear regression analysis, multicollinearity, heteroscedasticity, F test, t test. coefficient of determination.The results showed that leadership (X1) had a positive and significant effect on the performance of the management, organizational culture (X2) had a positive and significant effect on the performance of the management (Y). Keywords: Leadership, Organizational Culture, Performance.
Pengaruh Promosi Kualitas Pelayanan Kualitas Produk Dan Harga Terhadap Keputusan Pembelian ( Distro Dishcaven) Edi Ardiansyah; Muhammad Mansur; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 05 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This research was conducted at Distro Distro, Jl. Ranugrati no 25 Sawojajar. Malang city. The type of research used is explanatory research with a quantitative approach. The purpose of this study was to determine the effect of promotion, service quality, product quality and price on purchasing decisions. The independent variables used are promotion, service quality, product quality and price, while the dependent variable is purchasing decisions. The sample used in this study were 95 respondents who were consumers aged 15-30 years, the local community of Malang City who settled or temporarily and consumers who had made a purchase. Data collection techniques using questionnaires. The analytical method used is instrument test, multiple linear regression analysis, classical assumption test, determination test, f test and t test using SPSS 16.0 computer software for data processing. The results of this study indicate that promotion affects purchasing decisions, service quality affects purchasing decisions, product quality affects purchasing decisions and price affects purchasing decisions. Promotion, service quality, product quality and price simultaneously affect purchasing decisions. Keywords: Promotion, Service Quality, Product Quality, 
Pengaruh Inovasi Produk, Kualitas Produk, Promosi Dan Label Halal Terhadap Keputusan Pembelian Di Donat Kentang Malang (Studi Kasus Pada Anggota Organisasi Ikatan Mahasiswa Mojokerto Area Malang) Dwi Mayangsari; Rois Arifin; Fahrurrozi Rahman
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 05 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to determine and analyze the relationship between product innovation, product quality, promotion and halal label on the level of purchasing decisions on Donat Kentang Malang. This research uses a case study method where data is obtained by distributing questionnaires to selected IMMAM members by purposive sampling. Determination of the number of samples using the Slovin formula and the results obtained were 100 respondents. Data analysis in this study consisted of instrument testing, classical assumption test, multiple linear regression analysis, hypothesis testing and the coefficient of determination. The results showed that based on the F test and t test there was a simultaneous and partial effect between the variables of product innovation, product quality, promotion and halal label on purchasing decisions at Donat Kentang Malang. Adjusted R Square of 23,5% against the dependent variable, namely the purchase decision can be explained by the product innovation variables (X1), product quality (X2), promotion (X3) and halal label (X4)  while 76,5% explained by other variables outside this research model. Keywords: Purchase Decision, Product Innovation, Product Quality, Promotion, Halal Label
Pengaruh Motivasi, Kreativitas dan Mata Kuliah Startup Terhadap Minat Mahasiswa Membangun Startup (Studi Pada Mahasiswa Prodi Manajemen Angkatan 2018 Fakultas Ekonomi dan Bisnis Universitas Islam Malang) Tri Dewi Nur Hidayah; Jeni Susyanti; Arini Fitria Mustapita
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 05 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This research was conducted to determine the effect of motivation, creativity and startup courses on students' interest in building startups partially. This research is a type of explanatory research that explains the causal relationship between the independent variable and the dependent variable through a hypothesis. The population used in this study were active students of the 2018 class of management study program, FEB, Islamic University of Malang, amounting to 518 students. In this study using a sample of 84 respondents, the sampling technique used in this study was a purposive sampling technique. This study uses quantitative methods, data acquisition using primary data with data collection using a questionnaire method through distributing questionnaires with a Likert scale as a measuring tool for respondents' answers. The data analysis method used is multiple linear regression analysis. The results of this study indicate that motivation has a positive and significant effect on student interest in building startups, creativity has a positive and significant effect on student interest in building startups and startup courses have a positive and significant effect on student interest in building startups in management study program students batch 2018 Faculty of Economics and Business Islamic University of Malang. Keyword: Motivation, Creativity, Startup Courses On Student And Interest In Building Startups
Pengaruh Quality Of Work Life Motivasi Dan Kepuasan Kerja Terhadap Komitmen Organisasional Pada Guru Dan Karyawan Yayasan Insan Mulia Malang Annisa Mutmainah; Pardiman Pardiman; Mohammad Rizal
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 05 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This study aims to determine the effect of quality of work life, motivation, and job satisfaction to commitment in Teachers and Employees of Insan Mulia Foundation Malang. The data used in this study uses primary data and secondary data. The study population was teachers and employees of Insan Mulia Foundation Malang, while the sample in this study were 51 respondents. The analytical method used in this study is Instrument Test, Normality Test, Classic Assumption Test, Multiple Linear Regression, Hypothesis Test, and Coefficient Determination Test. From the results of the study showed that the quality of work life and motivation did not have a significant negative effect on commitment. Another case with , job satisfaction variables that have a positive effect and significant on commitment. Simultaneously quality of work life, motivation, and job satisfaction have a significant effect on commitment in Teachers and Employees of Insan Mulia Foundation Malang. Keywords: Quality of Work Life, Motivation, Job Satisfaction, and Commitment 

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