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Journal of Management and Creative Business
Published by Universitas 45 Surabaya
ISSN : 29620856     EISSN : 29621119     DOI : 10.30640
Core Subject : Science,
Decision Sciences, Operations Research & Management
Promote the results of recent research on management and or informatics. Publish only research on management (such as information management, marketing management, financial management, management of resources, operation/production, business management, etc.)
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 244 Documents
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Pengaruh Kompetensi Sdm Dan Disiplin Kerja Terhadap Kualitas Kinerja Pegawai Yang di Mediasi Oleh Pelayanan Publik: Studi Pada Dinas Perhubungan Kota Surbaya Ali Mohamad Noor; Dhea Wahyuni; Chamariyah Chamariyah
Journal of Management and Creative Business Vol. 3 No. 2 (2025): April : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v3i2.4278

Abstract

The Effect of HR Competence and Work Discipline on Employee Performance mediated by Public Service Quality (Study at the Surbaya City Transportation Office), Postgraduate Program, Wijaya Putra University. This type of research is explanatory, namely research that tests hypotheses between hypothesized variables to be tested. using a quantitative approach, the research sample was 95 respondents. In this study the data will be processed using SEM-PLS data analysis. The objectives of this study are: 1) To test and analyze the direct effect of HR competence on employee performance. 2) To test and analyze the direct effect of HR competencies on the quality of public services. 3) To test and analyze the direct effect of work discipline on employee performance. 4) To test and analyze the direct effect of work discipline on the quality of public services. 5) To test and analyze the direct effect of public service quality on employee performance. 6) To test and analyze the indirect effect of HR competencies on employee performance mediated by the quality of public services. 7) To test and analyze the indirect effect of work discipline on employee performance mediated by public service quality. The results showed that: 1) HR competence has a positive and insignificant effect on employee performance. This is evidenced by the original sample value of 0.597 and p-values of 0.179. 2) HR competence has a positive and significant effect on the quality of public services. This is evidenced by the original sample value of 0.223 and p-values of 0.000. 3) Work discipline has a positive and significant effect on employee performance. This is evidenced by the original sample value of 0.279 and p-values of 0.025. 4) Work discipline has a positive and insignificant effect on the quality of public services. This is evidenced by the original sample value of 0.198 and p-values of 0.263. 5) Public service quality has a positive and significant effect on employee performance. This is evidenced by the original sample value of 0.512 and p-values of 0.000. 6) HR competence has a significant positive effect on employee performance mediated by the quality of public services. This is evidenced by the original sample value of 0.305 and p-values of 0.009. 7) Work discipline has a significant positive effect on employee performance mediated by the quality of public services. This is evidenced by the original sample value of 0.143 and p-values of 0.038.
Pengaruh Beban Kerja dan Stres Kerja terhadap Kinerja Perawat melalui Kualitas Pelayanan Keperawatan di Puskesmas Bluto, Kabupaten Sumenep Kartono Kartono; Rusdiyanto Rusdiyanto; Woro Utari
Journal of Management and Creative Business Vol. 3 No. 2 (2025): April : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v3i2.4648

Abstract

This study aims to analyze the effect of workload and work stress on nurse performance by considering the role of nursing service quality as a mediating variable. The study was conducted at the Bluto Health Center, Sumenep Regency, which is one of the first-level public health service centers in the area. The research method used a quantitative approach with an explanatory design. A total of 37 nurses became research respondents. Data were collected through structured questionnaires and analyzed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) technique. The results showed that workload had a significant positive effect on the quality of nursing services (coefficient 0.461; p = 0.001) and nurse performance (coefficient 0.343; p = 0.003). Conversely, work stress had a significant negative impact on the quality of nursing services (coefficient -0.362; p = 0.02) but did not have a significant direct effect on nurse performance (coefficient -0.129; p = 0.290). In addition, the quality of nursing services is proven to have a significant positive effect on nurse performance (coefficient 0.526; p = 0.000). Furthermore, the quality of nursing services is proven to mediate the relationship between workload and work stress on performance. Workload increases performance through service quality (coefficient 0.243; p = 0.020), while work stress decreases performance through the same pathway (coefficient -0.191; p = 0.040). This study emphasizes the importance of managing workload and stress to improve nurse performance through improving the quality of nursing services.
Pengaruh Disiplin Kerja terhadap Kinerja Personel Polres Pamekasan yang Dimediasi oleh Promosi Jabatan Chamariyah Chamariyah; Rico Budi Pratama; Subijanto Subijanto
Journal of Management and Creative Business Vol. 3 No. 2 (2025): April : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v3i2.4649

Abstract

Rico Budi Pratama, 2025. The Effect of Work Discipline on the Performance of Pamekasan Police Personnel Mediated by Position Promotion, Postgraduate Program, Wijaya Putra University. This type of research is explanatory (Explanatory Research) research that analyzes the relationships between one variable and another or how a variable affects another variable through hypothesis submission, using a quantitative approach, the research sample was 88 respondents. In this study the data will be processed using SEM-PLS data analysis. The objectives of this study are: 1) To determine and analyze the direct effect of work discipline on the performance of Polres personnel. 2) To determine and analyze the direct effect of work discipline on job promotion 3) To determine and analyze the direct effect of job promotion on personnel performance. 4) To determine and analyze the indirect effect of work discipline on personnel performance mediated by job promotion. The results showed that: 1) Work discipline has a direct and significant effect on personnel performance. 2) Work discipline has a direct and significant effect on job promotion. 3) Job promotion has a direct and significant effect on personnel performance. 4) Work discipline has an indirect and significant effect on personnel performance mediated by job promotion.
Implementasi Metode Analisis Menggunakan NVivo dalam Penelitian Kualitatif Hartono Hartono; Jose Da Silva; Francisco Da Costa; Donny Melianto; Made Suparta
Journal of Management and Creative Business Vol. 3 No. 2 (2025): April : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v3i2.4652

Abstract

Hartono, 2025. Analysis Using Nvivo In Qualitative Research. Doctoral Program, 17 Agustus 1945 University, Surabaya. Qualitative research plays an important role in exploring social phenomena in depth, but often faces challenges in managing and analyzing complex data. NVivo is a software solution designed to help researchers conduct qualitative data analysis systematically and efficiently. This paper discusses the use of NVivo in analyzing in-depth interview data on public perceptions of public transportation policies. With a descriptive approach and case studies, this paper shows how NVivo facilitates the process of coding, category creation (nodes), pattern searching (query), and data visualization. The results of the analysis show that NVivo improves accuracy, efficiency, and facilitates collaboration in qualitative research. Thus, NVivo is recommended as an important tool in improving the quality and validity of social research results.

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