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International Journal of Management Science and Application
Published by Sultan Publisher
ISSN : -     EISSN : 29632056     DOI : https://doi.org/10.58291/ijmsa
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Management Science and Application is a peer-reviewed international journal dedicated to publishing high-quality empirical and theoretical research that advances the field of management and its practical applications. The journal encourages studies that develop, test, refine, or extend management theories while providing practical implications for business organizations, public institutions, and society. International Journal of Management Science and Application welcomes original research articles and review papers in various fields of management and business, including strategic management, human resource management, entrepreneurship, marketing, finance, accounting, operations management, innovation management, supply chain management, project management, knowledge management, management information systems, decision support systems, business intelligence, business analytics, digital transformation, digital business, e-business, organizational behavior, leadership, public management, sustainability management, and other interdisciplinary studies related to management science and its applications. International Journal of Management Science and Application is published twice a year, in March and September, by Sultan Publisher.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 74 Documents
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Advancing Academic Thriving in the Digital Era Through Human-Centered Artificial Intelligence and Institutional Support Ilham Arief; Niko Sudibjo; Yohana F. C Palupi Meilani
International Journal of Management Science and Application Vol. 5 No. 2 (2026): IJMSA
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v5i2.653

Abstract

The rapid adoption of artificial intelligence in higher education raises a critical but underexamined question: does digital transformation advance academic thriving equitably, or does it reproduce existing inequalities among students? This paper addresses that question through a narrative integrative review grounded in Self-Determination Theory (SDT). Searches across three databases—Scopus, Google Scholar, and the Sinta portal—identified 36 sources, of which 16 met strict inclusion criteria (Scopus Q1/Q2, SJR above 1.0 or Sinta 1–2; publication years 2017–2026) and were retained as the primary evidence base for thematic synthesis. An additional eight foundational theoretical references were incorporated to strengthen the SDT-based framework and acknowledge the theoretical development of the constructs; these references were not subject to the same systematic screening process because they predate the 2017–2026 search boundary. The total number of references cited in the manuscript is 24. A three-pass thematic coding procedure applied to the 16 selected studies identified three consistent analytical patterns. First, human-centered artificial intelligence supports student engagement by satisfying the SDT needs for autonomy and competence, but only when system design prioritizes human oversight over automation efficiency. Second, institutional support converts AI-enabled engagement into sustained academic perseverance by fulfilling the SDT need for relatedness. Third, socioeconomic status functions as a boundary moderator that determines how equitably both pathways reach different student populations. These literature-derived patterns are distinguished from four propositions newly formulated by the authors. Synthesizing both, this study proposes the Human-Centered Digital Academic Thriving Framework (HC-DATF), a formally articulated conceptual model with two antecedents, two sequential mediators, one boundary moderator, and four testable propositions. The framework offers theoretical and practical contributions for universities, policymakers, and educational technology developers committed to equitable digital learning environments.
The Effect of Debt to Equity Ratio and Price to Book Value on Financial Distress: Evidence from Transportation Companies Listed on the Indonesia Stock Exchange Ita Darsita; Ratna Dumilah; Siti Nurcahayati
International Journal of Management Science and Application Vol. 5 No. 2 (2026): IJMSA
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v5i2.606

Abstract

This study aims to determine the impact of the Debt-to-Equity Ratio (DER) and Price-to-Book Value (PBV) on financial distress among transportation sub-sector companies listed on the Indonesia Stock Exchange during the 2019–2024 period. This research employs a quantitative approach with an associative method. Secondary data were obtained from the annual financial reports of transportation sub-sector companies listed on the exchange for the 2019–2024 period. The study population consisted of 12 companies; a purposive sampling technique was used, resulting in a sample of five companies. Data analysis involved descriptive statistics and panel data regression, utilizing EViews 12 and Microsoft Excel software. Estimation and model selection procedures identified the Common Effect Model as the appropriate panel data regression model, yielding the equation: Z-score = 1.280760 - 0.286199 (DER) - 0.272671 (PBV). Hypothesis testing results indicate that the Debt-to-Equity Ratio and Price-to-Book Value simultaneously influence financial distress, with an Adjusted R-squared value of 30.38%. The research addresses gaps related to financial performance instability, high Debt-to-Equity Ratios, low Price-to-Book Values, and the risk of financial distress facing companies in Indonesia's transportation sub-sector, particularly during the 2019–2024 period. Examining these issues is crucial for providing empirical insights into the factors influencing financial distress and offering recommendations to corporate management, investors, and regulators regarding risk management and opportunities within the transportation sub-sector.
Service Effectiveness and Customer Satisfaction in Municipal Water Services: Evidence from Perumda Tirta Giri Nata Cirebon Heriyono Heriyono
International Journal of Management Science and Application Vol. 2 No. 1 (2023): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v2i1.711

Abstract

This study aims to analyze the effect of service effectiveness on customer satisfaction in Perumda Tirta Giri Nata Cirebon. The research used quantitative explanatory approach, the number of samples as many as 55 customers selected with simple random sampling. Five-point Likert questionnaire was used for data collection, measuring service effectiveness by five dimensions: tangibles, reliability, responsiveness, assurance and empathy. Customer satisfaction was measured by loyalty, use of offered services, recommendation, willingness to pay more and feedback. Descriptive statistics, Pearson correlation, and simple linear regression were used for data analysis. The result showed that service effectiveness was 76.28 percent and Customer Satisfaction was 74.18 percent. The results showed that service effectiveness had a positive and significant correlation with customer satisfaction with a correlation coefficient of 0.548 and significance of 0.000. The regression analysis produced a coefficient of 0.269, a t-value of 4.773 and a significance value of 0.000, indicating a significant positive impact. The coefficient of determination was 0.301, meaning that the service effectiveness accounts for 30.1% of the variation in customer satisfaction. The results suggest that in an effort to increase satisfaction, service reliability, responsiveness, employee skills and customer orientation in municipal water services should be improved.
The Effect of Service Quality on Customer Satisfaction: Evidence from Bank BJB Cirebon Branch Heriyono Heriyono
International Journal of Management Science and Application Vol. 3 No. 1 (2024): ijmsa
Publisher : Sultan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58291/ijmsa.v3i1.712

Abstract

The objective of this study is to examine the effect of service quality on customer satisfaction at PT Bank BJB Branch of Cirebon. This study employed a quantitative approach with primary data collected from 62 customers in the form of a questionnaire. The service quality was measured by five dimensions of reliability, responsiveness, assurance, empathy and tangibility. Customer responses were analyzed through descriptive analysis and simple linear regressions. The results indicate that customers expressed positive comments on the service of the bank, especially in terms of employee assistance, service speed, employee presence and customer convenience. However, the clarity of information provided by employees was still an area for improvement. The regression analysis shows that the service quality has a positive and significant effect on customer satisfaction with a regression coefficient of 0.588, a standardized coefficient of 0.605, and a t value of 5.881 at the significance level of 0.000. The coefficient of determination (r2) of 0.366 shows that service quality explains 36.6% of the variation in customer satisfaction and the remaining 63.4% is explained by other factors outside the model. Results demonstrate that the enhancement of service quality, especially in the domains of employee communication, responsiveness and customer support, can improve consumer satisfaction with banking services.

Page 8 of 8 | Total Record : 74

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