cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Ramadhianto Machmud
Contact Email
jab.admbisnis@unsrat.ac.id
Phone
+6282195639689
Journal Mail Official
jab.admbisnis@unsrat.ac.id
Editorial Address
Jl. Kampus Unsrat Selatan, Fakultas Ilmu Sosial dan Politik, Universitas Sam Ratulangi - Sulawesi Utara. Kodepos - 95115
Location
Kota manado,
Sulawesi utara
INDONESIA
Jurnal Administrasi Bisnis
Published by Universitas Sam Ratulangi
ISSN : 23389605     EISSN : 2655206X     DOI : https://doi.org/10.35797/jab.v.i.p
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Topik Administrasi Bisnis berkaitan dengan aspek apapun dari Manajemen Sumber Daya Manusia, Pengembangan Bisnis Berkelanjutan, Bauran Pemasaran, Manajemen Produksi, Manajemen Resiko, Keuangan dan Akuntansi termasuk, namun tidak terbatas pada topik berikut: • Keuangan Bisnis • Bisnis Sektor Publik • Akuntansi Manajemen • Manajemen Keuangan dan Bisnis • Auditing • Koperasi dan UMKM • Corporate Governance • Etika dan Profesionalisme • Keuangan Perusahaan • Pendidikan Bisnis • Perpajakan • Pasar Modal • Perbankan • Pengembangan Bisnis Berkelanjutan Penentuan artikel yang dimuat dalam JAB melalui proses blind-review oleh editor dan reviewer JAB dengan mempertimbangkan antara lain: relevansi dan kontribusi artikel terhadap pengembangan profesi bisnis dan praktik akuntansi serta terpenuhinya persyaratan baku publikasi jurnal. Editor dan reviewer memberikan masukan yang konstruktif dan hasil evaluasi kepada penulis artikel.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 397 Documents
 9   10   11   12   13 
ANALISIS KUALITAS PELAYANAN PADA PT ASTRA INTERNASIONAL DAIHATSU – DSO MALALAYANG Jofani Nicky Charolin Senewe; Harry J. Sumampouw; Sonny. G. Kaparang
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 1 (2017): JURNAL ADMINISTRASI BISNIS
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i1.%p

Abstract

Abstract. The development and improvement of services in the field of automotive companies over the years increasingly become the public's attention. It can be seen from the intense competition among the many service quality automotive companies. In conditions of intense competition, the main thing that should be prioritized by the automotive company is concerned with customer satisfaction in order to survive, compete, and market share. This study was conducted to determine how the quality of existing services at PT Astra International Daihatsu-DSO Malalayang. The method used in this research is survey method, the research took a sample of the population and the use of a questionnaire as a data collection tool. And a sample of 60 customers who responded to the statements about the dimensions of service quality. Data were analyzed using analysis of TERRA, which analyzes the quality of service using dimensional analysis of tangibles (direct evidence), empathy (empathy), reliability (reliability), responsiveness (responsiveness) and assurance (guarantee). The results were obtained S <1, it indicates that the degree of correspondence between the performance of services (service performance) and consumer expectations (customer expectation) has not reached the peak of maximum satisfaction .  Keywords: Service Performance, Customer Expectation
PENGARUH KNOWLEDGE SHARING TERHADAP KINERJA KARYAWAN KANTOR PERWAKILAN BANK INDONESIA PROVINSI SULAWESI UTARA Leonardo Memah; Riane Jhonly Pio; Sonny Gerson Kaparang
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

This study purposed to analyze the influence of knowledge sharing towards employee performance at (Perwakilan Bank Indonesia office/Representative office of Bank Indonesia) in North Sulawesi province. Whereas the purpose of this study is to determine the influence of knowledge sharing towards employee performance. Knowledge sharing is measured by Donating Knowledge Indicator and knowledge collecting (de Vries et al, 2006). While the employee performance is measured by the quality of work, quantity of work and timeliness (Hasibuan 2006). The sample is employee of Bank Indonesia North Sulawesi as many as 47 people that taken from the 53 people of the total number of employee population. Data collection techniques in this study is the observations and questionnaires. Data analysis technique used in this study is simple linear regression. Data were processed using SPSS version 17.0. The results showed knowledge sharing has a positive and significant impact towards employee performance. Based on the obtained value of R Square is 0.387. which means that 38.7% of the employee performance (Y) can be explained by knowledge sharing (X). While the remaining 72.3% can be explained by other variables that was not researched in this study.Keywords: Knowledge Sharing, Employee Performance
PENGARUH STRES KERJA TERHADAP KINERJA KARYAWAN PADA PT. BANK PERKREDITAN RAKYAT DANA RAYA MANADO Agustina Nola Tampi; Riane Jhonly Pio; Dolina Laura Tampi
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

Abstrak. Competition and a higher demand in professionalism raises the amount of pressure that an individual faces in their work environment. The effect of anxiety that is often experienced by the public and employees is stress. Stress has the potential to encourage or interfere with the implementation work, depending on the level of stress experienced by the employees This research was conducted with the aim to see whether work related stress affects the performance of employees, with the object of the research, PT. Bank Perkreditan Rakyat Dana Manado. Employee Performance is measured by indicators of Quantity, Quality, and timeliness. In the fact stress can be helpful, improve and fun, but stress can also be damaging, threaten, worrisome, so stress has the potential to interfere the performance. The controlled population in this study is 50 people, while the number of samples taken in this study is 44 people. The collection of data used are questionnaires, interviews, and documentation. The data of the research, using simple regression, shows the influence of stress on the employees. The simple correlation test showed a strong negative correlation, meaning that both variables have an inverse relationship. If the X value is high, then the Y value will be low and vice versa. Based on the curve, the relationship of stress and performance of the employees of PT. Bank Perkreditan Rakyat Dana Raya is that before performance reaches a peak level, stress helps it grow to a higher level but when the levels of stress increases the employee’s performance began to decline and gradually become very low. From the results of the data analysis, the level of stress of the company has passed the maximum point because it is beginning to show a negative relationship. Suggestion in the reaserch is company must pay attention to the atmosphere around the office, create new innovations, and make a good personal communication within the company.Keyword: Work Stress, Performance Employees
PENGARUH DISIPLIN KERJA TERHADAP KINERJA PEGAWAI PADA KANTOR PAJAK PRATAMA MANADO Ivan Maikhel Djiko; William Agustinus Areros; Sonny Kaparang
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

This study aimed to determine the effect of labor discipline on the performance of employees at the Tax Office Pratama Manado. The method in this research using quantitative methods by means of correlation and regression analysis. From the results of research conducted work discipline is of significant importance to the values used in improving the performance of employees at the Tax Office Pratama Manado. Labor discipline and performance of employees showed significant differences, so that the otherwise positive relationship exists between the discipline of work with employee performance. Under the first hypothesis test of discipline working relationship with the employee's performance has a significant direction and shape of linear regression. Role in improving the performance of employees across differing greatly to the success of the performance of employees in the company or organization. To achieve a good performance of employees one of which will be obtained from labor discipline applied in any company or organization.Keywords: Discipline Work and Employee Performance
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN PADA GOLDEN SUPERMARKET MANADO Juwita Elisabeth Poluan; William Agustinus Areros; Aneke Punuindoong
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

ABSTRAK. Given the number of malls and supermarkets (supermarket) which is located in the same area, then by itself would give birth to the fierce competition to seize visitors and buyers. Additionally the competition also came from some retailers in traditional markets and shops are scattered in the same area. Golden Supermarkets is one of the famous retail among some retail in the city of Manado. In the motion of daily operations, Golden Supermarkets as shopping centers provide a variety of different goods with different types, brands and sizes at varying price levels. Problem formulation, Based on the background outlined above, then the problem is: What is the quality of services that includes Tangible, Realibility, Responsiveness, Assurance, and Empathy effect on customer satisfaction in the Golden Supermarket Manado.Objective, while the objectives of this research is to determine how much the quality of the services provided by Golden Supermarket. "Quality of service refers to judgments of customers about the core of this service and the service provider itself or the entire service organization, most people are now beginning to show demand towards service excellence, they are no longer just need a quality product, but they prefer to enjoy the convenience of service "The method used in this research is descriptive quantitative method in accordance with the purpose of the research presented in advance outlining the nature of the nature and looking for a systematic description of the facts under investigation From the discussion above results show that the performance of the services provided by the service provider is very influential on consumer satisfaction, the strategy adopted by a Golden Supermarket Manado, especially in the service sector should be implemented properly. It can be concluded, responsiveness (Responsiveness) is a variable that shows the desire and willingness of employees Golden in providing services to consumers Golden. The management of Golden should provide great motivation for all employees of Golden supports the activities of service to consumers in adil.Akan better if the motivation given to employees of Golden in the form of rewards according to ability.Keywords: Quality, Service, and Satisfaction
PENGARUH MODAL KERJA TERHADAP PROFITABILITAS PADA PT. HASJRAT ABADI DAN BENGKEL-BENGKEL TOYOTA DI MANADO Arjunal Umboh; Tinneke Tumbel; Joula Rogahang
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

Workshop in the city of Manado exposed to levels of increasingly fierce competition, therefore the company needs to improve performance in order to survive in a crisis situation or win the competition in the era of globalization Order to determine the effect of working capital management (efficiency of cash, accounts receivable, and inventory). To determine the effect on the profitability of cash efficiency garage PT. Eternal Hasjrat  KC Manado and Workshop - Workshop in Manado.  This type of research is based on the clarity of the elements, research steps are already planned until cooked when preparations are prepared, the use of the sample and the findings apply to the population, the presence of the hypothesis, the expected results, data collection, and data analysis performed after all the data collected, this study categorized into quantitative research Results: Efficiency cash positive effect of 0.002 with 0.505 significance level is much greater than the significance level of 0.05.  This result explains that the cash efficiency does not significantly affect the profitability of the Workshop PT. Hasjrat Abadi and Workshop - Toyota workshop in Manado. This means that in conditions of efficiency of receivables and inventories remained, changes in the efficiency of cash of any kind will not affect profitability. Efficiency receivables positive effect of 0.005 with 0.159 significance level is much greater than the significance level of 0.05. This result explains that the efficiency of the receivables does not significantly affect profitability at PT. Hasjrat Eternal Repair - Toyota repair shop in Manado. This means that in conditions of efficiency remain cash and inventory, receivables efficiency of any changes will not affect profitability. Efficiency supplies negative effect of -0.003 with a significance level of 0.002 is much smaller than the significance level of 0.05. This result explains that the efficiency of inventory significantly negative effect on profitability at PT. Eternal Hasjrat Manado Workshop - Toyota repair shop in Manado.KEYWORDS  :  Working Capital, Cash Efficiency (X1), Efficiency Receivables (X2), Efficiency Stocks (X3), profitability (Y).
ANALISIS PERBANDINGAN KINERJA KEUANGAN SEBELUM DAN SESUDAH MERGER (studi kasus pada PT. XL Axiata Tbk) Yunita Elshadai Sajow; W.S. Manoppo; Dantje Keles
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

The background in this study is to make the merger as one of the techniques for a company to survive in today's tight competition and also so that a company can strengthen its capital structure. The purpose of this study is to analyze whether there are differences in corporate financial performance before and after the merger based on financial ratios. Benefits in this study is as a source of corporate information on the financial performance of the company, so that later investors will be more appropriate in making investments.Company's financial performance is measured by using the financial statements consisting of income statement and balance sheet in the period 2012 to 2015, with data source namely secondary data obtained from Indonesia stock exchange in the period 2 years before the merger of 2012-2013 and 2 years after the merger 2014-2015. Comparison of financial ratio analysis is done by using several ratios, namely Profitability Ratio, Activity Ratio, Liquidity Ratio and Solvency Ratio. And also use data analysis techniques that is financial ratios.The results of the calculation of 8 financial ratios used, there are 6 financial ratios that decreased after the merger activities are Net Profit Margin, Gross Profit Margin, TurnOver Total Assets, Fixed Assets TurnOver, Debt Ratio and Debt To Equity Ratio. And 2 financial ratios of Current Ratio and Cash Ratio increased after conducting merger activity. It can be concluded that this company experienced a lot of decline in financial performance when conducting merger activity. As one of the suggestions, the company should review the cooperation or penggabunngan this business because based on the analysis of financial ratios, when companies merger financial performance decreased while the company is still standing alone or single financial performance is very good.Keywords: Financial Ratios, Financial Performance and Merger
PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA PT. ASURANSI BUMIDA BUMIPUTERA MUDA CABANG AMANDO Noldison Lotje; Sontje M. Sumayku; Sofia A. P Sambul
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

Background of this research conducted at PT. Insurance BUMIDABumiputera Muda Manado Branch. In doing this research used quantitativemethod, while data collection was done by interview and ask kuisoner toemployees at PT. Insurance BUMIDA Bumiputera Muda Manado Branch.Population in this research is all employees at PT. Insurance BUMIDABumiputera Muda Manado Branch. While the sample is determined by using theCensus method, which is the collection of data covering all elements / members ofthe population investigated. From the result of validity and reliability test, it isknown that the result obtained is bigger than the specified value validity (0,3) andreliability (0,6) so it can be said the data is valid and the instrument is reliable.From the results of simple regression analysis known R.Square value of 0.753influence of Leadership Style on Employee Performance at PT. BUMIDAInsurance Bumiputera Muda Manado Branch, while the is influenced by otherfactors outside the free factor studied. From the results of partial testing can beconcluded that the factor of Leadership Style has an influence on Employeeperformance at PT. BUMIDA Insurance Bumiputera Muda Manado Branchproved true because the variable Leadership Style hast count of 7,415. After doingthe research it can be concluded that the style of leadership has a significant effecton Employee Performance at PT. Insurance BUMIDA Bumiputera Muda ManadoBranch.Keywords: Leadership Style and Employee Performance
PENGARUH PRAKTEK MANAJEMEN SUMBER DAYA MANUSIA TERHADAP KEBERLANJUTAN PERUSAHAAN PT. MANADO SEJATI PERKASA Omega Gratia Anita Karisoh Gratia Anita Karisoh; Riane Johnly Pio; Sandra Ingried Asaloei
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

This study aims to determine the effect of human resourcesmanagement practices on the sustainability of the company at PT. Manado SejatiPerkasa. In this study, researchers used Armstrong’s theory to describe thepractice of human resource management and De Geus to describe the company’ssustainability. The method used in this research is quantitative descriptive methodby spreading the questionnaire 50 respondents who become the sample in thisresearch. Data collection was done with questionnaires that have been tested forvalidity and reliability. And data analysis us is descriptive and inferentialstatistic, consisting of correlation coefficient and simple regression done by usingprogram SPSS for windows version 23.0. The results show that there is asignificant influence beetwen the practice of human resource management on thesustainability of the company. From th results obtained require PT. ManadoSejati Perkasa to maximize human resource management pratices.Keyword: Practices of human resource management, corporate sustainability.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMENPADA PT JUMBO SWALAYAN MANADO VELNAWATY K.L. OHY; Johny A. F. Kalangi; Joula J. Rogahang
JURNAL ADMINISTRASI BISNIS Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v5.i002.%p

Abstract

Customer satisfaction is also one of the important things in a marketing. When a customerfeels satisfied with a product or service, then customers generally will continue to buy anduse it. And indirectly he will promote by telling others about his experience of the quality ofthe products or services he has used. Conversely, if customers are not satisfied then tend tomove to another place. This study aims to determine and prove how much influence thequality of service to customer satisfaction at PT Jumbo Swalayan Manado. The population inthis study are consumers who shop at Jumbo Self-service. Samples taken by 50 respondentsby using non prpbability sampling technique with accidental sampling approach, that issampling technique based on chance, that anyone who happened to meet with the researchercan be used as sample if considered suitable. One of the factors that determine the level ofsuccess and quality of the company is the ability of the company in providing services tocustomers. Every business competes to produce the best service quality for its consumers.According to the Parasuraman (in Rambat 2013: 216) the quality of services can be definedas how far the difference between reality and consumer expectations for the services theyreceive. Meanwhile, according to Tjiptono (2007) the quality of service as an effort to meetthe needs and desires of consumers and the accuracy of delivery in the balance of consumerexpectations. Based on the results of research and data analysis, the regression equation isgenerated ie, with the value of determination. This means that consumer satisfaction isinfluenced by the independent variable (service quality) consisting of reliability,responsiveness, assurance, empathy, tangible,, while the rest is heard by variable. Beyond thisstudy is quite small, then the next research is suggested to examine the variables that existoutside the study but have a proportion that the quality of service has a positive andsignificant impact on customer satisfaction at PT Jumbo Swalayan Manado. Given the greaterquality of service impact on customer satisfaction is expected to more companies improveservices to create loyal customers.Keywords: Service Quality, Consumer Satisfaction

Page 11 of 40 | Total Record : 397

 9   10   11   12   13 

Filter by Year

2014 2026


Reset
Filter By Issues
All Issue Vol. 16 No. 1 (2026): JURNAL ADMINISTRASI BISNIS (JAB) Vol. 15 No. 4 (2025): JURNAL ADMINISTRASI BISNIS (JAB) Vol. 15 No. 1 (2025) Vol. 14 No. 3 (2024) Vol. 14 No. 2 (2024) Vol. 14 No. 1 (2024) Vol. 13 No. 2 (2023) Vol. 13 No. 1 (2023) Vol. 12 No. 2 (2022) Vol. 12 No. 1 (2022) Vol. 11 No. 2 (2021) Vol. 11 No. 1 (2021) Vol. 10 No. 2 (2020) Vol. 10 No. 1 (2020) Vol. 9 No. 3 (2019) Vol. 9 No. 2 (2019): Jurnal Administrasi Bisnis Vol. 9 No. 1 (2019): Jurnal Administrasi Bisnis Vol. 8 No. 2 (2019): Jurnal Administrasi Bisnis Vol. 8 No. 1 (2019): Jurnal Administrasi Bisnis Vol. 7 No. 001 (2018): JURNAL ADMINISTRASI BISNIS Vol. 6 No. 004 (2018): JURNAL ADMINISTRASI BISNIS Vol. 6 No. 003 (2018): JURNAL ADMINISTRASI BISNIS Vol. 6 No. 002 (2018): JURNAL ADMINISTRASI BISNIS Vol. 6 No. 001 (2018): JURNAL ADMINISTRASI BISNIS UNSRAT Vol. 7 No. 2 (2018) VOL 5. NO. 006 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT VOL 5. NO 005 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT VOL 5. NO 004 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT Vol. 5 No. 003 (2017): JURNAL ADMINISTRASI BISNIS UNSRAT Vol. 5 No. 002 (2017): Jurnal Adminnistrasi Bisnis Vol. 5 No. 1 (2017): JURNAL ADMINISTRASI BISNIS Vol. 4 No. 4 (2016): Jurnal Administrasi Bisnis Vol. 4 No. 3 (2016): JURNAL ADMINISTRASI BISNIS Vol. 4 No. 2 (2016): JURNAL ADMINISTRASI BISNIS Vol. 4 No. 1 (2016): jurnal administrasi bisnis Vol. 4 No. 012 (2015): JURNAL ADMINISTRASI BISNIS Vol. 3 No. 011 (2015): JURNAL ADMINISTRASI BISNIS Vol. 4 No. 027 (2014): JURNAL ADMINISTRASI BISNIS Vol. 3 No. 001 (2014): JURNAL ADMINISTRASI BISNIS Vol. 1 No. 002 (2014): Administrasi Bisnis More Issue