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Ramadhianto Machmud
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INDONESIA
Jurnal Administrasi Bisnis
Published by Universitas Sam Ratulangi
ISSN : 23389605     EISSN : 2655206X     DOI : https://doi.org/10.35797/jab.v.i.p
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Topik Administrasi Bisnis berkaitan dengan aspek apapun dari Manajemen Sumber Daya Manusia, Pengembangan Bisnis Berkelanjutan, Bauran Pemasaran, Manajemen Produksi, Manajemen Resiko, Keuangan dan Akuntansi termasuk, namun tidak terbatas pada topik berikut: • Keuangan Bisnis • Bisnis Sektor Publik • Akuntansi Manajemen • Manajemen Keuangan dan Bisnis • Auditing • Koperasi dan UMKM • Corporate Governance • Etika dan Profesionalisme • Keuangan Perusahaan • Pendidikan Bisnis • Perpajakan • Pasar Modal • Perbankan • Pengembangan Bisnis Berkelanjutan Penentuan artikel yang dimuat dalam JAB melalui proses blind-review oleh editor dan reviewer JAB dengan mempertimbangkan antara lain: relevansi dan kontribusi artikel terhadap pengembangan profesi bisnis dan praktik akuntansi serta terpenuhinya persyaratan baku publikasi jurnal. Editor dan reviewer memberikan masukan yang konstruktif dan hasil evaluasi kepada penulis artikel.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 397 Documents
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Pengaruh Disiplin Kerja, Komitmen Organisasional dan Motivasi Kerja terhadap Kinerja Karyawan Bank Prisma Dana Sulawesi Utara Benny Dame; Wehelmina Rumawas; Welly Waworundeng
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i2.77-84

Abstract

Employee performance is seen from what he does and "provides" work that is in accordance with what has become the goal of the organization or company where he works. Thus the problem of employee performance becomes a very "urgent" concern in any organization, both government organizations and private companies that need very serious handling. This study aims to analyze the effect of work discipline, organizational commitment, and work motivation on employee performance. Sampling using proportional random sampling method, data obtained by using a questionnaire to 67 respondents at the Prisma Dana Bank of North Sulawesi. The data were analyzed using a structural equation model with the help of the SmartPLS 3 application. The results show that work discipline has a positive and significant effect on employee performance, work discipline has a positive and significant effect on work motivation, organizational commitment has a positive and significant effect on work motivation, organizational commitment has a positive and significant effect on work motivation, and work motivation has a positive and significant effect on employee performance.
Pengaruh Gaya Kepemimpinan dan Lingkungan Kerja terhadap Kepuasan Kerja dan Kinerja Karyawan (Studi Pada Karyawan PT. Wenang Cemerlang Press) Tommy Waworundeng; William A. Areros; Wehelmina Rumawas
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i2.85-92

Abstract

The organization is a complex unit that allocates human resources to achieve goals. One of the goals of the organization is to improve the performance of employees to support the performance of the organization so that if the organization achieves the goals set, it can be said that the organization is effective. This study aims to analyze the influence of leadership style and work environment on job satisfaction and employee performance. The sample in this study were employees of PT. Wenang Cemerlang Press. Data was obtained by using a questionnaire to 79 respondents. Data analysis using the Structural Equation Model with the help of SmartPLS 3 software. The results show that leadership style has a positive and significant effect on employee performance, leadership style has a positive and significant effect on job satisfaction, the work environment has a positive and significant effect on job satisfaction, the work environment has a positive effect. and significant effect on employee performance, and job satisfaction has a positive and significant effect on employee performance.
Pengaruh E-security, E-service Quality terhadap E-satisfaction dan Pengaruh E-satisfaction, E-security, dan E-service Quality terhadap E-repurchase Intention Secara Langsung pada Pengguna E-commerce Tokopedia Go Brian R. Gosal; Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i2.93-103

Abstract

The purpose of the study is to determine: 1) Weather E-security from E-commerce Tokopedia has a positive effect on E-satisfaction. 2) Weather E-service quality from e-commerce Tokopedia has a positive effect on E-satisfaction. 3) Weather E-satisfaction from e-commerce Tokopedia has a positive effect on E-repurchase intention. 4) Weather E-security from e-commerce Tokopedia has a positive effect on E-repurchase intention. 5) Weather E-service quality from e-commerce Tokopedia has a positive effect on E-repurchase intention. This research was conducted in the Jabodetabek area. With a quantitative type of research using 200 respondents. The data collection method in this study was a questionnaire survey, conducted by using Google form, with a non-probability sampling. Data analyzed method using SmartPLS software. The results of the concluded study are E-security and E-service quality affect E-satisfaction positively and significantly, then E-satisfaction, E-security, and E-service quality affect E-repurchase intention positively and significantly.
Pengaruh Job Stress, Job Satisfaction, dan Organizational Commitment terhadap Turnover Intention pada Awak Kabin (Studi Kasus : PT XYZ) Yonas P. Sutedjo; Martinus Thjia
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i2.104-113

Abstract

This study aims to analyze several factors that can affect the occurrence of turnover in cabin crew that occurs at PT XYZ. The factors used in this study are job stress, job satisfaction, and organizational commitment. The target population used in this study is the cabin crew of PT XYZ, which resigned in 2015 – 2019 with a subject of 200 available data. The collection technique used in this study is to directly request the database of cabin crew who resigned from the XYZ human capital unit from 2015 – 2019, then create a sample frame from the data. In this study, the authors analyzed the data using the structural equation model. The results of the study indicate that job stress, lack of job satisfaction and lack of organizational commitment are the causes of turnover in the cabin crew of PT XYZ.
Pengaruh Motivasi, Kepuasan Kerja dan Dukungan Organisasi terhadap Kinerja Karyawan PT. XYZ Rahel Irianti; Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i2.114-122

Abstract

This research aims to analyze the influence of employee performance in XYZ’s Company, one of the indicators is to see the attendance data. As the attendance data of XYZ’s employees in 2017-2019 has decreased, that phenomenon underlies this research. So, the purpose of this research is to analyze the influence of motivation, job satisfaction, and organizational support on employee performance of XYZ’s Company. This research is quantitative’s type that using survey methods. The data collection in this research is done using questionnaires to the whole employee of XYZ. So sample for this research is a saturated sample. The number of respondents in this research is 40 employees. Partial lease square-structural equation (pls-sem) analysis was conducted using SmartPLS 3.0 program to analyze the data. The result showed that motivation, job satisfaction, and organizational support have a positive influence on employee performance of XYZ’s Company. Through this research can provide input to the company’s management to maintain and manage the motivation, job satisfaction, and organizational support to make it better in order employees can increase attendance and can give better contribution on increase their performance at XYZ’s Company.
Pengaruh Lingkungan Kerja, Kompetensi, Motivasi dan Kepuasan Kerja terhadap Kinerja Karyawan pada PT. XYZ Faridah Jane Quinta; Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i2.123-131

Abstract

The objectives of this study are to know: 1) Is work environment has a positive influence on employee performance, 2) Is competence has a positive influence on employee performance, 3) Is motivation has a positive influence on employee performance, and 4) Is job satisfaction has a positive influence towards employee performance. This study took 50 staff from XYZ company who were still actively working until May 30th. This study is using PLS-SEM (Partial Least Square – Structural Equation Modeling) for data processing. The finding of this study showed that the work environment has no positive influence on employee performance. This study also showed that competence, motivation, and job satisfaction have a positive influence on employee performance. This study can be used as input in the management of XYZ company to enhance their employee performance.
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dan Keberlanjutan Penggunaan pada Pengguna Aplikasi Kesehatan Cynthia Fransiska; Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 2 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i2.132-142

Abstract

This study aims to examine the relationship between service quality, customer satisfaction, continual usage, and the moderating effect of monetary costs on Halodoc users in Indonesia. This research is included in correlational research. The population of this study was all Halodoc users in Indonesia from April to May 2021, and the sample of this study was 190 Halodoc users from all over Indonesia who filled out a questionnaire via a google form. The sampling method used is convenience sampling that is included in the non-probability sampling. The data were analyzed using partial least square structural equation modeling (PLS-SEM). The results show that service quality has a positive effect on customer satisfaction, service quality has a positive effect on continual usage, customer satisfaction has a positive effect on continual usage, and monetary costs do not moderate the relationship between satisfaction and sustainability of use. Based on the results of the study, it can be concluded that increasing sustainability is positively influenced by service quality and customer satisfaction, increasing service quality can increase customer satisfaction and there is no moderating effect of monetary costs.
Tinjauan Bauran Pemasaran Dari Perspektif Pelaku Usaha Mikro Riane Johnly Pio; Christoffel Kojo; Johny R. E. Tampi
JURNAL ADMINISTRASI BISNIS Vol. 12 No. 1 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.12.1.10-19

Abstract

This training aims to provide an understanding of the marketing mix as a provision of knowledge for micro business actors in running a business. The training implementation uses an adult education approach such as interactive discussions by providing relevant and contextual illustrations in accordance with the factual problems faced by micro-enterprises. The training participants were 19 micro-enterprises with a sales turnover of between Rp. 150,000 to Rp. 500,000 per day. The training evaluation method was carried out by pre-test and post-test with analysis using descriptive statistics. The results of the training evaluation show that the majority of micro business groups run culinary businesses, but there are a small number who open stalls for daily basic needs. Understanding of the marketing mix increased by 42%, products increased by 10%, prices by 16%, place of business increased by 22%, and for promotion there was no change because the level of understanding was quite large, namely 89%. Through this activity, it is hoped that micro business actors in Ranotana Weru Village, Manado city can increase business and business sustainability.
Purchase Intention Short Video Marketing Tiktok: Studi Pada Boy Group BTS Tokopedia Alrom Trisena Edriasa; Rosdiana Sijabat
JURNAL ADMINISTRASI BISNIS Vol. 12 No. 1 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v12.i1.27-40

Abstract

Efektivitas sosial media TikTok sebagai pemasaran video pendek dan meningkatnya performa video pendek Tokopedia dan BTS di TikTok pada kampanye WIB spesial ulang tahun Tokopedia ke-12 sangat bertolak belakang dengan menurunnya daya beli konsumen di Indonesia karena dampak dari pandemi covid-19. Dengan fenomena tersebut maka tujuan dalam penelitian ini adalah untuk menganalisis pengaruh variabel interesting content, scenario-based experience, user participant interaction, perceived usefulness, playfulness, the involvement of celebrity, consumer brand attitude terhadap online purchase intention. Model penelitian ini dimodifikasi dari penelitian sebelumnya dengan menambahkan dimensi video pendek dan variabel consumer purchase intention. Penelitian ini dilakukan dengan jumlah subjek sebanyak 455 responden dengan cara purposive sampling. Pengumpulan data dilakukan dengan kuesioner skala likert 1-5 yang disebarkan secara online dan diolah dengan metode PLS-SEM 3.3.3. Hasil penelitian menjelaskan pengaruh hubungan positif yang kuat secara langsung dari mediasi consumer brand attitude terhadap consumer purchase intention. Selanjutnya, pengaruh positif dari interesting content, scenario-based experience dan user participacion interaction terhadap consumer brand attitude. Dan, pengaruh positif perceived usefulness, playfulness, the involvement of celebrity terhadap online purchase intention. Penelitian terdapat implikasi manajerial dan dapat dikembangkan untuk penelitian selanjutnya.
Pengaruh Brand Credibility, Customer’s Satisfaction dan Customer’s Loyalty pada Word of Mouth di Klinik Kecantikan The-Unnathi Pakubuwono Jakarta Abelina Dini Fitria; Innocentius Bernarto
JURNAL ADMINISTRASI BISNIS Vol. 12 No. 1 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v12.i1.1-9

Abstract

The purpose of this study is to analyze: 1) Does Brand Credibility Affect Customer’s Satisfaction positively? 2) Does Brand Credibility Affect Customer’s Loyalty positively? 3) Does Customer’s Loyalty affect Word of Mouth (WOM) positively? 5) Does Customer’s Satisfaction affect Customer’s Loyalty positively? Questionnaire was used as data collection method to all the customer’s of The Unnathi Beauty Clinic, Pakubuwono Jakarta whether they came to the retail or did home treatment within the last 3 months. They all must be older than 17 years old. Convenience sampling was used as data gathering method. Partial Lease Square-Structural Equation Modeling (PLS-SEM) analysis was done using SmartPLS 3.0.  Findings of this study shows that Brand Credibility positively affect Customer’s Satisfaction and Customer’s Loyalty. Customer’s Satisfaction and Customer’s Loyalty positively affect WOM. Customer’s Satisfaction positively affect Customer’s Loyalty.

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