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Jurnal Manajemen Pariwisata dan Perhotelan
Published by Universitas Katolik Widya Karya Malang
ISSN : 29864437     EISSN : 29863236     DOI : 10.59581
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal ini menyediakan tempat bagi para peneliti dan praktisi Ekonomi Manajemen termasuk bidang kepariwisataan dan perhotelan untuk mengembangkan, mengembangkan dan meningkatkan pengetahuan di bidang-bidang yang muncul dan berkembang dalam studi Ilmu Ekonomi Manajemen termasuk Manajemen Pariwisata dan Perhotelan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 190 Documents
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Strategi Pengembangan Daya Tarik Wisata Pemandian Pincuran Tujuh Di Kabupaten Sijunjung Nola Khairani; Yuliana Yuliana
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2836

Abstract

This research motivation is the low of tourist attractions development shown by Attraction, Accessibility, Amenity, Ancillary Service at Pincuran Tujuh Bath in Sijunjung Regency. The research purpose is to formulate a way for developing the tourist attraction of Pincuran Tujuh Bath in Sijunjung Regency using SWOT analysis derived from internal factors (strengths and weaknesses) and external factors (opportunities and threats). Overall, the results showed that Pincuran Tujuh Baths has strengths, weaknesses, opportunities, and threats that may be identified for development. Development strategies that can be proposed involve: 1) Development of tourist attractions such as swimming pools for adults and flower gardens or photo areas, by maximizing the utilization of available land. 2) Improving accessibility through the creation of road signs, as well as involving community participation in the road sign creation project. 3) Improved facilities with a focus on safety, comfort, and capacity expansion in the toilet area, rinse room, and parking lot, as well as cooperation with the government for the expansion of existing facilities. 4) Optimal availability of information, security, and promotion centers by utilizing human resources to provide clear information and make visitors feel comfortable while in Pincuran Tujuh Bath.
Pengaruh Service Quality Terhadap Customer Satisfaction Di Orion Coffee Padang Aisyah Vella Rahma; Nidia Wulansari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2837

Abstract

This research was motivated by the discovery of problems related to service quality and customer satisfaction. This research aims to analyze the influence of service quality on customer satisfaction at Orion Coffee Padang. The population in this study were customers who had visited Orion Coffee Padang with a total sample of 204 respondents obtained using a purposive sampling technique. The data collection technique was carried out using a questionnaire which had been tested for validity and reliability using a Likert scale. The independent variable examined in this research is service quality on customer satisfaction using the PLS-SEM analysis technique. The hypothesis result is that service quality influences customer satisfaction and is acceptable. The t statistical value of service quality on customer satisfaction is 24.831 > 1.96 or the p value given is 0.00 < 0.05. The original sample value was 0.856, indicating a positive direction of the relationship between service quality and customer satisfaction. It was concluded that the service quality variable had a positive effect on customer satisfaction.
Pengaruh Customer Experience Dan Trust Terhadap Repurchase Intention Di Daima Hotel Padang Nadia Vega; Youmil Abrian
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2838

Abstract

This research is motivated by guests who do not recommend Daima Hotel Padang due to their less satisfactory experience during their stay. The research aims to determine the influence of customer experience and trust on repurchase intention at Daima Hotel Padang. The research type is quantitative descriptive. using purposive sampling technique, a sample 0f 98 respondents who met the criteria of having stayed at least once at Daima Hotel Padang. Data collection was conducted using a questionnaire based on a Likert scale, which has been tested for validity and reliability. The data were analyzed using multiple linear regression and met the classical assumptions. After hypothesis testing, a coefficient of determination (R Square) value 0,051 was obtained, indicating that the variable of customer experience and trust influence repurchase intention by 51% with the remaining 49% influenced by others factors.
Analisis Komunikasi Internal Karyawan di HW Hotel Padang Hikmah Fitri; Kasmita Kasmita
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2840

Abstract

This research was motivated by the lack of internal employee communication, resulting in decreased employee performance. This study aims to determine internal communication at HW Hotel Padang. This type of research is descriptive research with quantitative data with survey methods. The population in this study was all employees of HW Hotel Padang, totaling 45 people with a sampling technique using total sampling. The data in this study used primary data and secondary data. The data collection technique used is a questionnaire that is arranged before. Instrument trials use validity tests and reality tests. The data was analyzed using SPSS program version 25.00. The results of this study are the results of respondents' achievements in the downward communication dimension (74%) categorized as good, which concluded that leaders almost all the time give orders to employees to do every task but the attitude of superiors when providing information is not right. The results of respondents' achievements in the upward communication dimension (63.85%) are categorized as sufficient, where employees almost routinely submit reports after doing work, it's just that employees have little difficulty conveying aspirations about work-related matters. The results of respondents' achievements on the diagonal communication dimension (79.95%) are categorized as good, where employees as a whole are responsible for the work given, it's just that sometimes employees find it difficult to understand the message given.
Pengaruh Perceived Value dan Customer Satisfaction Terhadap Revisit Intention di Alinia Farm And Park Resort Dharmasraya Nanda Amelia; Nidia Wulansari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2841

Abstract

This research was carried out against the background of the revisit intention phenomenon which is considered to be caused by perceived value and customer satisfaction factors. This research was conducted with the aim of obtaining information and providing a description of the influence of Perceived Value and Customer Satisfaction on Alinia Farm and Park Resort Dharmasraya. The research is classified as a quantitative descriptive type with the technique for determining the sample, namely through purposive sampling and the number of samples, namely 319 respondents, refers to the Slovin equation. The technique for obtaining research data is with the help of a questionnaire using a Likert scale which has been tested for validation and reliability. The data that has been obtained is analyzed with the help of multiple linear regression analysis using equipment for calculations using SPSS (Statistics Product and Service Solution) version 26.00. Based on the analysis of research results, it was concluded that the results of the t-test showed that the perceived value variable achieved a significant level of 0.021<0.05, which means that there is an influence of the perceived value variable on revisit intention. And the t-test results for the customer satisfaction variable provide a significant level of 0.001<0.05, meaning that there is an influence of the customer satisfaction variable on revisit intention. Based on the results of the f-test, it gives a significant level of 0.001<0.05, showing that the variables perceived value (X1) and customer satisfaction (X2) simultaneously have an influence on revisit intention. The variables perceived value and customer satisfaction have an influence of 4.4%, but the rest is influenced by other variables.
Pengaruh Fasilitas Wisata Terhadap Kepuasan Pengunjung di Linggai Park, Tanjung Raya, Kab. Agam Fadhil M. Adz-dzahaby; Adek Kurnia Fiza
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2842

Abstract

The research was carried out against the background, namely that there was a poor response from visitors to tourist facilities. The research purposes is to test the influence of tourist facilities on the sense of satisfaction of visitors at Linggai Park. This research type is quantitative descriptive research using an approach by causal associative. The population for this research is visitors who have visited Linggai Park, whose age is over 17 years. The research was conducted using a technique of purposive sampling with 2 respondents. Hypothesis testing was conducted using simple linear regression testing. The research results include: (1) Tourism facilities achieved in the good category (45.92%) and (2) Sense of satisfaction from visitors achieved in the good category (48.88%). The calculated F score is 104,186 and the significance is 0.000 <0.05, where the tourist facility variable has a big influence on visitors' sense of satisfaction, which is reviewed through the Adjust R Square value, namely 0.280. The tourist facilities variable contribution (X) to the visitor satisfaction variable (Y) reached 28% and 72% was influenced by other factors
Pengaruh Perceived Value Terhadap Customer Satisfaction Di Pemandian Lubuk Lukum Kota Padang Astuti Gita Riani; Nidia Wulansari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2846

Abstract

The research background is a complaints number from visitors and also the uniqueness and attractiveness of the Bathroom. The research purposes is to analyze the influence of perceived value on satisfaction of customer in the bathroom. This research type used is a quantitative method with an associative approach. The population of this study was 1,044 respondents. The research sample are 290 respondents. The way for collection of data is conducted through a questionnaire with a likert scale that has been done for validity and reliability. The research results shown that perceived value (X) had a positive impact on satisfaction of customer (Y) of 58.8%. The result of analysis linear regression obtained a counting F value of 18.724 with sig 0,000 < 0,05, this shown that the variable perceved value on client satisfaction was significantly influenced, and obtaining a count of t value of 20.283 with seg 0,000< 0,05..
Pengaruh Harga, Store Atmosphere, Dan Kualitas Pelayanan Terhadap Revisit Intention Di Halona X Van Geluk Coffee & Resto Izhagi Rizkidona; Nidia Wulansari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2848

Abstract

The subject of this study is the revisit intention at Halona X Van Geluk Coffee & Resto. Pre-research data indicates that the low desire of visitors to return to the place is caused by factors such as price, store atmosphere, and service quality. The aim of this research is to identify the reasons behind these findings. This quantitative descriptive research employs purposive sampling, involving 170 respondents who answered a questionnaire. The questionnaire's validity was tested using a Likert scale. The t-test results indicate that the variable of price (X1) has a significance level of 0.000, which is below 0.05, suggesting a significant influence of price on the revisit intention. Similarly, the store atmosphere variable (X2) also has a significance level of 0.000, below 0.05, indicating a significant influence of store atmosphere on the revisit intention
Persepsi Pengunjung Terhadap Fasilitas Daya Tarik Wisata Puncak Bukit Cambai Kabupaten Solok Ananda Ikhlas Aldean; Retnaningtyas Susanti
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2854

Abstract

This research was motivated by the inadequacy of main facilities, supporting facilities and supporting facilities on Cambai Hilltop Tourism Solok Regency. This study aims to determine and describe Visitor Perceptions of Cambai Hilltop Tourism Attraction Facilities. This type of research uses qualitative descriptive research. The study population used a purposive sample that focused on selected informants. Research informants consisted of 3 visitors, 1 manager and 1 community member. Data was collected through interviews and observations. The steps of analyzing data are data collection, data reduction, data presentation and conclusions. The results showed that the facilities of the Puncak Bukit Cambai Tourism Attraction of Solok Regency consisted of main facilities, supporting facilities and supporting facilities. The main facilities at the Cambai Hilltop Tourism Attraction are quite good. Supporting facilities at the Puncak Bukit Cambai tourist attraction are quite satisfactory, the supporting facilities at the Puncak Bukit Cambai tourist attraction are not satisfactory as seen from the condition of the toilet of the Puncak Bukit Cambai tourist attraction is still in a state of uncleanliness because it is still in the renovation stage. The condition of the parking lot is narrow, so the number of vehicles parked is limited and there is no vehicle protection such as the roof in the parking area. Access to the tourist attraction of Puncak Bukit Cambai is still not good.
Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Di Hotel BW Luxury Jambi Nindi Sri Hasanah; Nidia Wulansari
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 2 No. 2 (2024): Mei : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v2i2.2855

Abstract

This research was conducted based on the results of the author's observations when carrying out industrial field practice at the BW Luxury Jambi hotel and the background because there is still substandard employee performance which is thought to be due to organizational culture. This study aims to determine the effect of organizational culture (X) on employee performance (Y) at BW Luxury Jambi hotel. This type of research is descriptive quantitative classified as causal associative research with a survey method that shows cause and effect. The number of samples in this study were 80 respondents. Data collection techniques by distributing questionnaires using a Likert scale that has been compiled. Analysis techniques in this study use simple linear regression and also the coefficient of determination. The results concluded that organizational culture (X) is in the good category (53.75%), employee performance (Y) is in the good category (52.5%). Based on the simple linear regression test results obtained that organizational culture has a significant effect on employee performance with a regression coefficient of 1.514 sig value. 0.000 <0.05, it means that every increase of 1 unit of organizational culture, the participation value increases by 1.514. The regression coefficient is positive, which can be stated that the direction of the influence of variable (X) on variable (Y) is positive. Based on the results of the R square test, the R Square value is 0.206, which can be interpreted that the effect of variable X on variable Y is 20.6%. While 79.4% is influenced by other factors not discussed in this study.

Page 15 of 19 | Total Record : 190

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