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Fajar Kusnadi Kusumah Putra
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nhij@stp-bandung.ac.id
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+62222011456
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nhij@stp-bandung.ac.id
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Politeknik Pariwisata NHI Bandung Jl. Dr Setiabudhi No.186, Bandung, West Java 40141, INDONESIA
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Kota bandung,
Jawa barat
INDONESIA
NHI Hospitality International Journal
Published by Politeknik Pariwisata NHI Bandung
ISSN : -     EISSN : 29872693     DOI : https://doi.org/10.34013/nhij
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences Other
NHIJ is an International journal published twice a year by department of hospitality, Politeknik Pariwisata NHI Bandung, Indonesia. Our commitments are double-blind peer review, immediate open access, and with NO FEE charged both for authors and readers. NHIJ aims to publish original empirical and conceptual research papers, case studies, and reviews reporting relevant issues focuses on a broad range of contemporary topics in hospitality management, gastronomy, culinary arts, and tourism. The sub-themes include but not limited to: Gastronomy Culinary Arts Hospitality Operations Hospitality Marketing Hospitality Human Resources and Leadership Hospitality Finance Hospitality Information Technology Adoption and Application Hospitality Innovation Hospitality Entrepreneurship and business model Hospitality Education Other relevant topic to tourism, hospitality, gastronomy, and Culinary Arts
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 5 Documents
 1 
Search results for , issue "Volume 1 No 1 (2023)" : 5 Documents clear
Hotel Financial Compensation System During COVID-19: A Case Study of Three-Star Hotel Wahyu Adrian, I Gusti Agung; Tharmin, Bennet Reginald Varian; Adriansyah, Edwin
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.828

Abstract

Purpose of the study: This research aims to identify the forms and systems of financial compensation applied by hotel management during the COVID-19 pandemic. Design/methodology: This research uses a qualitative approach with a case study method. The data was obtained from observations and in-depth interviews with four key participants representing various levels of positions in the hotel. Findings: The findings showed that hotels had changed the form of financial compensation caused by the emergence of new laws and local regulations during the COVID-19 pandemic. The implementation of financial compensation by hotel management during the COVID-19 pandemic can be categorized into two forms: direct financial compensation (i.e., base pay, seniority pay, pay for performance, and person-focused pay). The second is indirect forms of financial compensation (i.e., legally required and discretionary benefits). Research limitations/Implications: The hotel should continue to pay the number of dues according to the rules that apply during the COVID-19 pandemic. By providing a direct and indirect form of compensation, the hotel is expected to increase its attractiveness in terms of employee recruitment, motivation, and retention. This research only takes a case study from one hotel categorized as a three-star hotel. Novelty/Originality of the study: This article identifies the application of the financial compensation system and how the hotel management implemented and adhered to new laws and local regulations during the COVID-19 pandemic
Hospitality Strategic Management Planning Post COVID-19 Pandemic: A Study from Local Hotel Chain Maemunah, Ita; Wijaya, Naufal; Sukmadi
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.858

Abstract

Purpose of the study: This study aims to analyze management planning and strategies implemented by local chain hotels post-COVID-19 pandemic. Design/methodology: This study uses a descriptive qualitative case study method, with two research instruments in data collection: documentation and interviews. Data reduction, data presentation, and data verification, as well as SWOT analysis, were used to analyze data. Regarding testing validity data, the technique used by researchers is a triangulation technique source. Findings: The Local chain hotel has implemented a competitive strategy well, proven with properties that can last for more than 28 years in the hospitality industry, and is still relevant in the competition between hotels today. Management can also maintain hotel operations during the COVID-19 pandemic without closing all their properties. Research limitations/Implications: This study only focuses on using a SWOT analysis tool to analyze the Hotel's internal and external environment, where many tools could be used in data analysis to produce more reliable output. Novelty/Originality of the study: This study discussed formulation local chain hotels strategy formulation post-COVID-19 pandemic. The formulation covering four pillars of the hospitality industry, including operational, marketing, finance, and human resources. This research can be a reference for local hotels in implementing competitive strategies.
Peran Job Stress dan Job Satisfaction Terhadap Turnover Intention Pada Karyawan Restoran Wiastuti, Rachel Dyah; Stevani, Intan; Moerti, Indrawati
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.884

Abstract

Purpose of the study: The objective of this study is to analyze the role of job satisfaction on the as the mediating role between job stress and turnover intention of restaurant employee. Design: The research adopt quantitative method with survey. Questionnaire was distributed face to face to all 16 employees of John & James Resto located in Green Lake City Jakarta and Bumi Serpong Damai Tangerang. Likert scale was employed to 30 measurement items in order to test three research hypotheses that later analyze using path analysis. Findings: Employee job stress negatively influence job satisfaction, while job satisfaction on the other hand, also negatively influence turnover intention. However, the mediating role of job satisfaction has no positive effect on job stress and employee turnover intention. Job satisfaction acts as a perfect mediation based on direct effects and indirect effects. This means that after being mediated by job satisfaction, when job stress increases, turnover intention does not immediately increase because there are job satisfaction factors that make the desire to leave work decrease. Research Limitations/ Implications: This research was limited to only one particular restaurant brand. Thus, it can be implied to similar business model which are small to medium size capacity, self- managed, dan local market based, that in turn in light the way to reduce employee turnover could be managed through employee job stress and employee job satisfaction. Novelty/ Originality of the study: This research contribute to the literature of human resources by using different measurement scale combining from several references to measure job satisfaction and turnover intention that specified for hospitality context.
The Effect of Service Quality on Customer Satisfaction in the Front Office Department During COVID-19 Subakti, Agung Gita; Maribelle, Maria Gracia; Sanjaya, Wellyansyah
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.886

Abstract

Purpose of the study: The COVID-19 pandemic has made the hotel continue improving its service quality to survive until the pandemic is over. This study aims to understand how the variable service quality of front office employees during COVID-19 on customer satisfaction. Design/methodology: The design of this study used an online survey. Purposive sampling of hotel guests staying at JW Marriott Hotel Jakarta was conducted from January 2022 to May. Data analysis was done using IBM SPSS 25 software. Findings: This study's findings show an influence between service quality variables and consumer satisfaction variables during COVID-19 in the front office department of JW Marriott Hotel Jakarta. Research limitations/Implications: In this study, there is only one independent variable, so it is not complete to explain what factors affect consumer satisfaction (dependent). In the following study, free variables (independent) will be added to provide even better advice to the company and as a learning for researchers and readers. Novelty/Originality of the study: This research focuses on the quality of services carried out in the hotel’s front office department during the COVID-19 pandemic.
Influence Implementation of CHSE, Prices and Facilities for Decisions to Stay During the COVID -19 Pandemic at Non-Star Resort Hotels Marwani, Iga Safa; Darmawan, Haryadi; KALSUM, ER. UMMI
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.901

Abstract

Usaha pemerintah dalam mengurangi penyebaran Covid-19 salah satunya adalah dengan cara membatasi mobilitas masyarakat sehingga berpengaruh terhadap menurunnya tingkat penghunian kamar hotel. Untuk membantu pelaku usaha bidang pariwisata khususnya hotel bangkit kembali, pemerintah mengeluarkan pedoman protokol kesehatan berbasis CHSE agar hotel dapat beroperasional kembali dan tamu yang menginap tetap merasa aman tanpa takut tertular Covid-19. Penelitian ini bertujuan untuk menganalisis hotel resort dalam mempertahankan usahanya selama pandemi yang dilihat dari Pelaksanaan CHSE (X1) yang telah diterapkan, Harga (X2) yang telah diturunkan selama pandemi dan Fasilitas (X3) yang diberikan oleh hotel resort terhadap Keputusan Menginap (Y) tamu pada masa pandemi Covid-19. Populasi dalam penelitian ini adalah semua tamu yang telah menginap di hotel non bintang di Kabupaten Bintan dari tahun 2019-2020 dengan rata-rata sebesar 24.825 orang dan jumlah sampel yang dipilih sebanyak 394 orang. Penelitian ini menggunakan metode kuantitatif dengan pengumpulan data menggunakan kuesioner yang kemudian diolah menggunakan aplikasi SPSS. Dari hasil penelitian menunjukkan bahwa Pelaksanaan CHSE berada pada kategori SANGAT BAIK, Harga dan Fasilitas berada pada kategori BAIK serta Keputusan Menginap berada pada kategori SANGAT BAIK. Dari hasil uji t pada Pelaksanaan CHSE (X1) berpengaruh positif dan signifikan terhadap Keputusan Menginap (Y), Harga (X2) berpengaruh positif dan signifikan terhadap Keputusan Menginap (Y), dan Fasilitas (X3) berpengaruh positif dan Signifikan terhadap Keputusan Menginap (Y). Dari hasil uji F menunjukkan adanya pengaruh secara simultan bahwa Pelaksanaan CHSE (X1), Harga (X2), Fasilitas (X3) berpengaruh terhadap Keputusan Menginap (Y).

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