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Fajar Kusnadi Kusumah Putra
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nhij@stp-bandung.ac.id
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Politeknik Pariwisata NHI Bandung Jl. Dr Setiabudhi No.186, Bandung, West Java 40141, INDONESIA
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INDONESIA
NHI Hospitality International Journal
Published by Politeknik Pariwisata NHI Bandung
ISSN : -     EISSN : 29872693     DOI : https://doi.org/10.34013/nhij
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences Other
NHIJ is an International journal published twice a year by department of hospitality, Politeknik Pariwisata NHI Bandung, Indonesia. Our commitments are double-blind peer review, immediate open access, and with NO FEE charged both for authors and readers. NHIJ aims to publish original empirical and conceptual research papers, case studies, and reviews reporting relevant issues focuses on a broad range of contemporary topics in hospitality management, gastronomy, culinary arts, and tourism. The sub-themes include but not limited to: Gastronomy Culinary Arts Hospitality Operations Hospitality Marketing Hospitality Human Resources and Leadership Hospitality Finance Hospitality Information Technology Adoption and Application Hospitality Innovation Hospitality Entrepreneurship and business model Hospitality Education Other relevant topic to tourism, hospitality, gastronomy, and Culinary Arts
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 11 Documents
 1   2 
Hotel Financial Compensation System During COVID-19: A Case Study of Three-Star Hotel Wahyu Adrian, I Gusti Agung; Tharmin, Bennet Reginald Varian; Adriansyah, Edwin
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.828

Abstract

Purpose of the study: This research aims to identify the forms and systems of financial compensation applied by hotel management during the COVID-19 pandemic. Design/methodology: This research uses a qualitative approach with a case study method. The data was obtained from observations and in-depth interviews with four key participants representing various levels of positions in the hotel. Findings: The findings showed that hotels had changed the form of financial compensation caused by the emergence of new laws and local regulations during the COVID-19 pandemic. The implementation of financial compensation by hotel management during the COVID-19 pandemic can be categorized into two forms: direct financial compensation (i.e., base pay, seniority pay, pay for performance, and person-focused pay). The second is indirect forms of financial compensation (i.e., legally required and discretionary benefits). Research limitations/Implications: The hotel should continue to pay the number of dues according to the rules that apply during the COVID-19 pandemic. By providing a direct and indirect form of compensation, the hotel is expected to increase its attractiveness in terms of employee recruitment, motivation, and retention. This research only takes a case study from one hotel categorized as a three-star hotel. Novelty/Originality of the study: This article identifies the application of the financial compensation system and how the hotel management implemented and adhered to new laws and local regulations during the COVID-19 pandemic
Hospitality Strategic Management Planning Post COVID-19 Pandemic: A Study from Local Hotel Chain Maemunah, Ita; Wijaya, Naufal; Sukmadi
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.858

Abstract

Purpose of the study: This study aims to analyze management planning and strategies implemented by local chain hotels post-COVID-19 pandemic. Design/methodology: This study uses a descriptive qualitative case study method, with two research instruments in data collection: documentation and interviews. Data reduction, data presentation, and data verification, as well as SWOT analysis, were used to analyze data. Regarding testing validity data, the technique used by researchers is a triangulation technique source. Findings: The Local chain hotel has implemented a competitive strategy well, proven with properties that can last for more than 28 years in the hospitality industry, and is still relevant in the competition between hotels today. Management can also maintain hotel operations during the COVID-19 pandemic without closing all their properties. Research limitations/Implications: This study only focuses on using a SWOT analysis tool to analyze the Hotel's internal and external environment, where many tools could be used in data analysis to produce more reliable output. Novelty/Originality of the study: This study discussed formulation local chain hotels strategy formulation post-COVID-19 pandemic. The formulation covering four pillars of the hospitality industry, including operational, marketing, finance, and human resources. This research can be a reference for local hotels in implementing competitive strategies.
Peran Job Stress dan Job Satisfaction Terhadap Turnover Intention Pada Karyawan Restoran Wiastuti, Rachel Dyah; Stevani, Intan; Moerti, Indrawati
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.884

Abstract

Purpose of the study: The objective of this study is to analyze the role of job satisfaction on the as the mediating role between job stress and turnover intention of restaurant employee. Design: The research adopt quantitative method with survey. Questionnaire was distributed face to face to all 16 employees of John & James Resto located in Green Lake City Jakarta and Bumi Serpong Damai Tangerang. Likert scale was employed to 30 measurement items in order to test three research hypotheses that later analyze using path analysis. Findings: Employee job stress negatively influence job satisfaction, while job satisfaction on the other hand, also negatively influence turnover intention. However, the mediating role of job satisfaction has no positive effect on job stress and employee turnover intention. Job satisfaction acts as a perfect mediation based on direct effects and indirect effects. This means that after being mediated by job satisfaction, when job stress increases, turnover intention does not immediately increase because there are job satisfaction factors that make the desire to leave work decrease. Research Limitations/ Implications: This research was limited to only one particular restaurant brand. Thus, it can be implied to similar business model which are small to medium size capacity, self- managed, dan local market based, that in turn in light the way to reduce employee turnover could be managed through employee job stress and employee job satisfaction. Novelty/ Originality of the study: This research contribute to the literature of human resources by using different measurement scale combining from several references to measure job satisfaction and turnover intention that specified for hospitality context.
The Effect of Service Quality on Customer Satisfaction in the Front Office Department During COVID-19 Subakti, Agung Gita; Maribelle, Maria Gracia; Sanjaya, Wellyansyah
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.886

Abstract

Purpose of the study: The COVID-19 pandemic has made the hotel continue improving its service quality to survive until the pandemic is over. This study aims to understand how the variable service quality of front office employees during COVID-19 on customer satisfaction. Design/methodology: The design of this study used an online survey. Purposive sampling of hotel guests staying at JW Marriott Hotel Jakarta was conducted from January 2022 to May. Data analysis was done using IBM SPSS 25 software. Findings: This study's findings show an influence between service quality variables and consumer satisfaction variables during COVID-19 in the front office department of JW Marriott Hotel Jakarta. Research limitations/Implications: In this study, there is only one independent variable, so it is not complete to explain what factors affect consumer satisfaction (dependent). In the following study, free variables (independent) will be added to provide even better advice to the company and as a learning for researchers and readers. Novelty/Originality of the study: This research focuses on the quality of services carried out in the hotel’s front office department during the COVID-19 pandemic.
Influence Implementation of CHSE, Prices and Facilities for Decisions to Stay During the COVID -19 Pandemic at Non-Star Resort Hotels Marwani, Iga Safa; Darmawan, Haryadi; KALSUM, ER. UMMI
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 1 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i1.901

Abstract

Usaha pemerintah dalam mengurangi penyebaran Covid-19 salah satunya adalah dengan cara membatasi mobilitas masyarakat sehingga berpengaruh terhadap menurunnya tingkat penghunian kamar hotel. Untuk membantu pelaku usaha bidang pariwisata khususnya hotel bangkit kembali, pemerintah mengeluarkan pedoman protokol kesehatan berbasis CHSE agar hotel dapat beroperasional kembali dan tamu yang menginap tetap merasa aman tanpa takut tertular Covid-19. Penelitian ini bertujuan untuk menganalisis hotel resort dalam mempertahankan usahanya selama pandemi yang dilihat dari Pelaksanaan CHSE (X1) yang telah diterapkan, Harga (X2) yang telah diturunkan selama pandemi dan Fasilitas (X3) yang diberikan oleh hotel resort terhadap Keputusan Menginap (Y) tamu pada masa pandemi Covid-19. Populasi dalam penelitian ini adalah semua tamu yang telah menginap di hotel non bintang di Kabupaten Bintan dari tahun 2019-2020 dengan rata-rata sebesar 24.825 orang dan jumlah sampel yang dipilih sebanyak 394 orang. Penelitian ini menggunakan metode kuantitatif dengan pengumpulan data menggunakan kuesioner yang kemudian diolah menggunakan aplikasi SPSS. Dari hasil penelitian menunjukkan bahwa Pelaksanaan CHSE berada pada kategori SANGAT BAIK, Harga dan Fasilitas berada pada kategori BAIK serta Keputusan Menginap berada pada kategori SANGAT BAIK. Dari hasil uji t pada Pelaksanaan CHSE (X1) berpengaruh positif dan signifikan terhadap Keputusan Menginap (Y), Harga (X2) berpengaruh positif dan signifikan terhadap Keputusan Menginap (Y), dan Fasilitas (X3) berpengaruh positif dan Signifikan terhadap Keputusan Menginap (Y). Dari hasil uji F menunjukkan adanya pengaruh secara simultan bahwa Pelaksanaan CHSE (X1), Harga (X2), Fasilitas (X3) berpengaruh terhadap Keputusan Menginap (Y).
Services Innovation for Smart City Destinations: The Case of Bandung City Suwandi, Andreas; Ardhita, Mayadhisa; Setiadi, Raditya Pratama
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 2 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i2.799

Abstract

Purpose of the study: Smart City in the city can be seen through technology, people, and financial systems that support city life. This city also strives by creating the Smart Tourism Destination concept which aims to attract and provide tourist needs by combining ICT, culture, and tourism industry in the city of Bandung. Design/methodology: This research is carried out using a descriptive qualitative approach that is useful for testing and developing an understanding of lesser-known phenomena, and is useful for allowing the accumulation of in-depth information about the subject of the study. Data collection uses structured interviews with experts and is obtained through secondary data such as journal articles, reports, organization webpages, and policy documents that are researched to gain a broader perspective on smart city program innovation. Findings: The study shows Bandung effectively utilizes the smart city concept for tourism, highlighting destinations like the Asian-African Museum and Bukit Bintang on the Smart City website and app. However, its technological execution, with 300 flawed applications, remains below expectation. Research limitations/Implications: The research is restricted to a descriptive qualitative approach, which might not provide quantifiable measures of the smart city's success. The research focuses mainly on the tourism aspect of the smart city concept, potentially overlooking other critical facets of the initiative. Novelty/Originality of the study: This study provides a unique insight into the application of the smart city concept specifically for tourism in Bandung, a relatively new endeavour started in 2016. The research bridges the gap between smart city planning and its practical impact on tourism, using Bandung as a case study.
Comparison of Tourism and Hospitality Industry Financial Performance Before and After COVID-19: A Systematic Literature Review Nurwitasari, Ayu; Waspada, Ikaputera; Sari, Maya
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 2 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i2.950

Abstract

Purpose of the study: The COVID-19 pandemic has made the tourism sector unstable, where during the COVID-19 pandemic, the tourism industry faced several risks such as decreased revenue and operating profits, this decline certainly affected the company's financial performance. This study aims to explore and describe the trends and evolution of the latest academic literature on the financial performance of the tourism industry before and after the COVID-19 pandemic which were published as relevant articles. Design/methodology: This study uses the concept of literature review using the Systematic Literature Review (SLR) technique. The Systematic Literature Review technique is an important feature of academic research. By summarizing, analyzing, and synthesizing a group of related literature, can test certain hypotheses and/or develop new theories. Findings: The results of the study show that the financial performance of the tourism industry before and after COVID-19 is dominant using profitability ratio measurements. Research limitations/Implications: One limitation of this study is the reliance on secondary data sources for the literature review. As the study uses the Systematic Literature Review (SLR) technique, it may be limited by the availability and quality of existing literature on the financial performance of the tourism industry before and after the COVID-19 pandemic. Novelty/Originality of the study: This research can be used as material for consideration for conducting further research on the financial performance using activity ratios and market ratios.
Where Are We Now: A Literature Review of Agency Theory on Finance and Accounting within Tourism and Hospitality Industry Handyastuti, Indriyani; Waspada, Ikaputera; Sari, Maya
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 2 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i2.1031

Abstract

Purpose of the study: The purpose of this study is to investigate attentively works about Agency Theory and financial and accounting management in the Tourism, Hospitality, and Hotel Industry. Design/methodology: This research adopts a literature search utilizing Bibliometric analysis to identify publications on Agency Theory within the tourism and hospitality industries and analyses research journals as the foundation for additional research on the subject at hand. Findings: Data regarding name, date of the journals, certain industry and scope of area that discussed in these journals, focus of the research and data analysis. This study identified previously unexplored topics and suggested further study based on the analysis procedure. Research limitations/Implications: Since data are very limited therefore VOSviewer application cannot be used. This research limited only with manual analysis using Microsoft Excel. Novelty/Originality of the study: Agency theory has also has been researched from various point of view. Note only finance and accounting, but also Law, Sociology, Entrepreneurship, Marketing and from the Islamic Shariah point of view. However, there are no studies found analyse Agency Theory on financial and accounting management in fields of Tourism, Hospitality, and Hotel Industry. This research is trying to fill in the gap.
Marketing Strategy Improvement to Acquire Walk-In-Guest and Increasing Online Presence of an Airport Lounge Hartono, Anggia Fadhilah; Hidayati, Aprihatiningrum
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 2 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i2.1303

Abstract

Purpose of the study: This paper aims to understand various internal and external environmental marketing factors of Concordia Lounge Denpasar International in order to develop a marketing strategy that can increase the number of walk-in guest customers. Design/methodology: The research conducted is descriptive qualitative research which aims to describe and understand a phenomenon or situation in depth. The research was conducted using primary and secondary data obtained through document analysis, interviews, and observation. Findings: There are two gaps in the company's expectations and perceptions of the Concordia Lounge brand image, namely the perception of consumers who consider Concordia Lounge as an all-you-can-eat dining place compared to a waiting room and consumer perceptions stating that Concordia Lounge is no different from other lounges. Moreover, this study also found nine key success factors for marketing the Airport Lounge Research limitations/Implications: The limitation of this research is the design of a marketing strategy for Concordia Lounge Denpasar International and its B2C segmentation (walk-in guest). This research has the role of analyzing internal and external conditions that occur, and then a marketing strategy plan will be formulated with a focus on segmenting, targeting, positioning, and marketing mix. Novelty/Originality of the study: This research was conducted to develop an effective marketing strategy for Concordia Lounge Denpasar International that can help the management to determine and develop strategic steps in solving problems that exist in the company and can assist the company in improving its performance in the future.
A Comprehensive Analysis of Cloud Kitchen Operations: Evaluating INDSERV and the Marketing Mix as Factors Influencing Customer Loyalty through Satisfaction Reinaldilas, Reinaldilas; Ingkadijaya, Rahmat; Trirachmadi Mumin, Adhi
NHI HOSPITALITY INTERNATIONAL JOURNAL Volume 1 No 2 (2023)
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/nhij.v1i2.1380

Abstract

Purpose of the study: The aim of this study is to analyze the loyalty of Cloud Kitchen’s user through satisfaction as the impact of industrial service quality and marketing mix. Design/methodology: This study utilizes a quantitative approach with Structural Equation Modelling by using the SmartPLS program and involves responses from respondents selected by purposive sampling method. Findings: The results of this study indicate a direct effect of service quality on satisfaction; marketing mix on satisfaction; and satisfaction on loyalty. Meanwhile, no direct effect of service quality on loyalty; and marketing mix on loyalty was found. However, there is an indirect effect of service quality on loyalty through satisfaction; and marketing mix on loyalty through satisfaction. Research limitations/Implications: This research only measures loyalty based on service quality, marketing mix and customer satisfaction. Further research is needed by looking at other influential aspects and other symptoms or problems that may arise. Novelty/Originality of the study: To analyze the loyalty of Cloud Kitchen’s user as a new culinary business model that utilizes digital technology through satisfaction affected by industrial service quality and marketing mix.

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