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INDONESIA
SIMPLEX: Journal of Economic Management
Published by Universitas Muhammadiyah Metro
ISSN : 27465551     EISSN : 2746556X     DOI : https://doi.org/10.24127
Core Subject : Religion, Economy, Science, Social,
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Simplex : Jurnal Manajemen includes articles on the results of research and scientific work with the scope of A Economics, Management, Business, and Islamic Economics. Derivatif : Jurnal Manajemen is managed by the Master of Management Study Program, Universitas Muhammadiyah Metro and published by Universitas Muhammadiyah Metro.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 142 Documents
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A ANALISIS LAYANAN DIGITAL PLN MOBILE TERHADAP KEPUASAN PELANGGAN PADA PT PLN (PERSERO) ULP KOTA METRO: ANALISIS LAYANAN DIGITAL PLN MOBILE TERHADAP KEPUASAN PELANGGAN PADA PT PLN (PERSERO) ULP KOTA METRO A'an Suhandi
SIMPLEX: Journal of Economic Management Vol 7 No 1 (2026): Mei
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/simplex.v7i1.8834

Abstract

The large number of customers in Metro City and the number of technical service officers and vendors causes the ratio of service from officers to customers to be less than optimal, so that in improving the quality of service provided by PLN is by using an online system, namely by using an application. The purpose of this study is to determine the level of service quality performance, to determine the attributes of service quality that are considered important in determining customer satisfaction and to determine the factors that can influence the formation of customer satisfaction at PT PLN (Persero) ULP Metro City. This study uses a quantitative descriptive research approach to describe the performance of service quality and the importance of service quality in determining customer satisfaction. The data analyzed were generated from data collection through a service quality questionnaire with five indicators, namely physical evidence, reliability, responsiveness, assurance, and empathy. Data were collected by scoring answers with a score of 1-5. The data that had been obtained was then analyzed using the IPA (Importance Performance Analysis) method.
PENGEMBANGAN SISTEM PENENTUAN MAHASISWA BERPRESTASI DENGAN PENDEKATAN SIMPLE ADDITIVE WEIGHTING MENGGUNAKAN PEMBOBOTAN ENTROPY PADA UNIVERSITAS MUHAMMADIYAH METRO mahdaleni; Febriyanto; Marhaban Sigalingging; Kuncoro Budi Riyanto
SIMPLEX: Journal of Economic Management Vol 7 No 1 (2026): Mei
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/simplex.v7i1.9146

Abstract

This study aims to find the criteria for decision making for determining outstanding students and how to develop a system for determining outstanding students with the Simple Additive Weighting approach using entropy weighting at Muhammadiyah Metro University. This study uses a survey method with a quantitative descriptive approach. Data collected were 100 student respondents from 7 faculties at Muhammadiyah Metro University. Data analysis with the Simple Additive Weighting approach steps using entropy weighting. The results of the study show that there are several types of criteria used, namely: IPK, number of attendance, involvement in scientific activities, english language competence, sports and arts achievements, and experience in organizations. The Simple Additive Weighting method with entropy weighting is able to provide objective and accurate ranking results as well as mathematical and scientific, so that decisions are fairer and more measurable. This study provides suggestions for the need to add more comprehensive criteria such as community service, entrepreneurial activities, and international recognition that will enrich the assessment and reflect the quality of students more comprehensively. Keywords: Outstanding students, simple additive weighting, entropy weighting.

Page 15 of 15 | Total Record : 142

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