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EMAS
Published by Universitas Mahasaraswati
ISSN : -     EISSN : 27743020     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
EMAS merupakan jurnal ilmiah untuk ilmu ekonomi, manajemen dan bisnis yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar E-ISSN : 2774 - 3020. Jurnal ini sebagai sarana publikasi hasil penelitian Dosen dan mahasiswa S1 dalam meningkatkan mutu penelitian perguruan tinggi. Jurnal ini memuat artikel yang belum pernah dipublikasi sebelumnya berupa artikel yang merupakan hasil penelitian. artikel berkaitan dengan Ilmu Manajemen dan Bisnis. Penerbitan jurnal ini dilakukan setiap bulannya selama setahun.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 11 Documents
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Search results for , issue "Vol. 7 No. 5 (2026): EMAS" : 11 Documents clear
Explaining Consumer Purchase Decisions Through Store Image, Store Atmosphere, And Word of Mouth: Evidence From A Batik Retailer in Bali Suastini, Dinda Ayu; Mitariani, Ni Wayan Eka; Prayoga, I Made Surya
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14103

Abstract

Store image, store atmosphere, and word of mouth are key factors that shape consumers’ perceptions, comfort, and confidence when making purchases. However, the inconsistent findings of previous studies regarding the influence of these three variables on purchasing decisions underscore the need for further research. This study aims to analyze the influence of store image, store atmosphere, and word of mouth on purchasing decisions among consumers of the Sari Amerta Batik Collection in Bali. The research sample consisted of 112 respondents who are consumers of the Sari Amerta Batik Collection in Bali. Data collection was conducted through the distribution of a questionnaire measured using a Likert scale with a range of values from 1 to 5. The data analysis technique used in this study is multiple linear regression analysis. The results indicate that store image has a positive and significant effect on purchase decisions among consumers of the Sari Amerta Batik Collection in Bali. Store atmosphere also has a positive and significant effect on purchase decisions among consumers of the Sari Amerta Batik Collection in Bali. Word of mouth has a positive and significant effect on purchase decisions among consumers of the Sari Amerta Batik Collection in Bali.
From CSR Narratives to Accountable Practice in Philippine Education: Governance, Evidence, and Credible Reporting Osano, Hazel S.; Yuesti, Anik; Alve, Joel Arante
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14104

Abstract

CSR in Philippine education was increasingly judged by what could be shown, not only what was claimed. A desk-based review of recent peer-reviewed studies and current reporting and quality guidance mapped how accountability expectations shifted toward clear criteria, consistent indicators, and traceable decisions. Evidence pointed to a common gap: reports often highlighted activities and beneficiaries but rarely tracked outcomes over time or explained how key decisions were made. Where accountability practice was stronger, roles were defined, a small set of material commitments was monitored, and limitations were stated plainly. Overly broad reporting expectations without matching capability produced compliance fatigue and encouraged symbolic disclosure. A right-sized approach emerged as the most workable path, linking CSR to quality routines and focusing measurement on equity, learner protection, staff welfare, and community outcomes.
Determinants of Employee Performance in Service-Based SMEs: The Effects of Work Discipline, Emotional Intelligence, and Communication Bujangga, I Kadek Dwi; Imbayani, I Gusti Ayu; Andika, Ary Wira
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14105

Abstract

Increasingly fierce business competition in the coffee shop industry requires companies to have human resources that perform optimally. Employee performance is a key factor in a company’s success because it plays a direct role in service delivery and the achievement of organizational targets. Akasa Coffee Kintamani, as one of the coffee shops in Bangli Regency, faces employee performance issues reflected in its 2024 sales realization, which averaged only 79% of the target. These issues are suspected to be influenced by work discipline, emotional intelligence, and communication that have not yet functioned optimally. This study aims to analyze the influence of work discipline, emotional intelligence, and communication on employee performance at Akasa Coffee Kintamani. This study employs a quantitative approach using a survey method. The study population and sample consist of 32 employees, selected using a saturation sampling technique. Data were collected through questionnaires, interviews, and observations, then analyzed using multiple linear regression analysis with the assistance of SPSS version 25.00. The results indicate that work discipline, emotional intelligence, and communication each have a positive and significant influence on employee performance, both partially and simultaneously. The adjusted R-squared value of 0.764 indicates that 76.4% of the variation in employee performance can be explained by these three variables, while the remainder is influenced by other variables outside the scope of this study. These findings underscore the importance of enhancing work discipline, managing emotional intelligence, and fostering effective communication as strategic efforts to improve employee performance at Akasa Coffee Kintamani.
Customer Satisfaction in Local Coffee Shops: The Integrated Effects of Service Quality, Online Customer Reviews, and Store Atmosphere Dewi, Ni Kadek Juli Antari; Agung, Anak Agung Putu; Utami, Ni Made Satya
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14106

Abstract

This study aims to determine the influence of service quality, online customer reviews, and store atmosphere on customer satisfaction. A quantitative research method was used. The population consisted of all customers at the Pandang Kopi coffee shop. A sample of 100 people was used. The data analysis techniques used were validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, the coefficient of determination, the F-test, and the t-test. The results of the study indicate that service quality has a positive and significant effect on customer satisfaction, online customer reviews have a positive and significant effect on customer satisfaction, and store atmosphere has a positive and significant effect on customer satisfaction. The researcher’s recommendations include: Pandang Kopi Coffee Shop should continue to supervise its employees in providing service, ensure timely service, ensure customer satisfaction, and encourage more positive reviews. They should also reorganize the store layout if it is not yet neat and attractive, and ensure that the products provided to consumers meet established standards.
The Integrated Role of Individual Characteristics, Self-Efficacy, and Competence in Improving Employee Performance Sari, Ni Kadek Ayu Novita; Puspitawati, Ni Made Dwi; Carina, Tiara
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14111

Abstract

Employee performance refers to the work results and work behavior achieved in completing assigned tasks and responsibilities within a specific period. This study was conducted to examine the influence of individual characteristics, self-efficacy, and competence on employee performance at the Infinity Training Centre Badung. The study population consisted of all 34 employees at the Infinity Training Centre Badung, and a saturated sample was used. To achieve the desired objectives, the study employed multiple linear regression. The results indicated that individual characteristics have a positive and significant effect on employee performance at the Infinity Training Centre Badung, self-efficacy has a positive and significant effect on employee performance at the Infinity Training Centre Badung, and competence has a positive and significant effect on employee performance at the Infinity Training Centre Badung.
The Integrated Role of Organizational Culture and Teamwork in Driving Employee Performance Subawa, I Komang Agus Ari; Rihayana, I Gede; Permadi, I Komang Oka
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14113

Abstract

In an era of increasingly intense and dynamic business competition, companies are required to adapt quickly to changes in the business environment. One of the key factors determining a company’s success is the quality of employee performance. Therefore, employees are expected to continuously improve their performance so that organizational goals can be optimally achieved. Efforts companies can undertake to maintain and enhance employee performance include conducting regular performance evaluations and implementing various continuous improvement measures. These steps aim to improve the quality of human resources so that the company can survive, grow, and excel in competition. This study aims to determine the influence of organizational culture and teamwork on employee performance. The research sample includes all 31 employees of PT. ANDS BALI, with the sampling method using a saturated sampling technique. Data analysis was conducted using regression techniques. The results of the study indicate that organizational culture and teamwork have a positive and significant influence on improving employee performance.
Managing Employee Performance in Tourism Services: The Integrated Role of Work-Life Balance, Work-Related Stress, And Workload Putra, I Putu Ardiana; Puspitawati, Ni Made Dwi; Parwita, Gde Bayu Surya
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14114

Abstract

The purpose of this study is to analyze how work-life balance, work-related stress, and workload affect employee performance at Infinity Bali Adventure. This study employs a quantitative method using a saturated sampling technique, involving all 40 employees as respondents. Data were collected through the distribution of questionnaires that had undergone reliability, validity, and classical assumption tests. The results demonstrate that work-life balance has a significant positive contribution to employee performance; that is, a better work-life balance tends to improve employee performance. Meanwhile, work-related stress and workload have a significant negative impact on employee performance, indicating that an increase in work-related stress or workload tends to reduce employee performance. Therefore, management is advised to enhance and maintain the implementation of work-life balance, as well as reduce work-related stress levels and manage workload distribution proportionally to ensure optimal employee performance.
Understanding Financial Behavior Among Gen Z: Evidence From Financial Literacy, Financial Inclusion, And Lifestyle in Denpasar, Indonesia Tahu, Gregorius Paulus; Zakharia, Ido; Widnyana, I Wayan
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14122

Abstract

Financial behavior is defined as the manner in which an individual administers and manages their financial resources. This encompasses a wide range of actions, including the management of expenses, the regulation of income, and the execution of financial decisions that are deemed to be the most suitable. Advancements in financial technology have precipitated substantial shifts in financial management patterns, particularly among Generation Z, who are progressively more accustomed to utilizing digital financial services for transactions and acquiring financial information. This observation suggests that Gen Z's financial behavior is not yet fully established and continues to be influenced by a variety of internal and external factors. This phenomenon provides a foundational framework for investigating the factors that shape Gen Z's financial behavior, with particular attention to the distinction between positive and negative financial behaviors. The objective of this study is to analyze the influence of financial literacy, financial inclusion, and lifestyle on Gen Z's financial behavior. The present study employs a quantitative approach, with a sample size of 140 respondents selected via purposive sampling based on the formula by Hair et al. The results indicate that financial literacy, financial inclusion, and lifestyle each have a positive and significant influence on Gen Z's financial behavior. It is anticipated that these findings will serve as a foundation for Gen Z to cultivate more judicious financial management skills and as a point of reference for future researchers to develop studies by incorporating additional variables that may influence financial behavior.
Examining The Impact of Profitability, Investment Decisions, And Dividend Policy on Firm Value: Evidence From Indonesian Listed Food And Beverage Companies Dewi, Dewa Ayu Ade Sintia; Gunadi, I Gusti Ngurah Bagus; Tahu, Gregorius Paulus
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14123

Abstract

A firm's optimal firm value can attract potential funding sources, such as investors. Firm value is defined as the performance of a company, which has the capacity to influence investors' perceptions regarding the allocation of investment funds in a company. The objective of this study is to examine the impact of dividend policy, debt policy, and profitability on firm value among food and beverage sector companies listed on the Indonesia Stock Exchange (IDX). The population of this study consists of food and beverage sector companies listed on the Indonesia Stock Exchange for the 2020–2023 period, with a total population of 93 companies. The sample size was determined using purposive sampling, resulting in 17 companies meeting the criteria for inclusion in this study, with a total of 85 observation data points. The data analysis techniques employed in this study encompass classical assumption tests, multiple linear regression analysis, coefficient of determination analysis, the Y-test, and the t-test. The findings of the study suggest a positive and significant relationship between profitability and firm value. Investment decisions do not exert a substantial influence on firm value. The dividend policy of a firm can exert a deleterious effect on the firm's value.
The Effects of Customer Trust, Service Quality, And Customer Experience on Customer Loyalty at Kintamani Jeep Tour Yusita, Nyoman; Mitariani, Ni Wayan Eka; Dwinata JS, I Putu Wahyu
EMAS Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14124

Abstract

Customer loyalty is a critical factor to consider. A company’s success is determined by its ability to build customer loyalty. This study aims to examine the influence of customer trust, service quality, and customer experience on customer loyalty at Kintamani Jeep Tour. The study was conducted at Kintamani Jeep Tour via an online survey targeting the company’s active Instagram followers. The sample for this study consisted of 90 individuals who had used Kintamani Jeep Tour’s services at least twice. The sampling technique employed in this study was purposive sampling, with data collection conducted through observation, interviews, questionnaires, and documentation. The data analysis technique used in this study was linear regression analysis using SPSS version 26. Based on the analysis results, this study indicates that customer trust has a positive and significant effect on customer loyalty toward Kintamani Jeep Tour. This means that the higher the customer trust, the greater the customer loyalty toward Kintamani Jeep Tour. Service quality has a positive and significant effect on customer loyalty toward Kintamani Jeep Tour. This implies that the better the service quality, the higher the customer loyalty toward Kintamani Jeep Tour will be. Customer experience has a positive and significant effect on customer loyalty toward Kintamani Jeep Tour. This implies that the better the customer experience, the higher the customer loyalty toward Kintamani Jeep Tour will be.

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