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Journal Integration of Management Studies
Published by Integrasi Sains Media
ISSN : 2988389X     EISSN : 2988389X     DOI : 10.58229/jims
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal Integration of Management Studies (JIMS) is an academic journal in the field of business published by Integrasi Sains Media, Indonesia. This journal intends to foster and stimulate the exchange of scholarly thought on applied business research issues among professionals and academics worldwide. JIMS welcomes articles in all areas of science management, both applied and theoretical. Theoretical articles must link theory and essential and exciting management applications. This journal is an open-access journal that can be of essential reading for academic researchers and business professionals. Articles may include but are not limited to: 1. marketing management 2. finance management 3. human resources management 4. strategic management 5. tourism management 6. entrepreneurship 7. operational management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 103 Documents
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Assessing Customer Satisfaction at XYZ Bank: A SERVQUAL-AHP Approach to Improve Service Quality Kurniawan, Alvin; Putro, Utomo Sarjono
Journal Integration of Management Studies Vol. 3 No. 2 (2025): (Special Issue)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i2.354

Abstract

Competition within the banking sector is currently fierce. Competition compels banks to deliver enhanced service quality. Every Bank is vying to deliver superior service to clients. Service quality is a crucial prerequisite for enhancing and sustaining client happiness. Content consumers will offer endorsements, whilst discontented consumers will express grievances. In its 2024 annual report, XYZ Bank reported that, in conjunction with increased transaction volumes, it received a total of 22,369 complaints in 2024, representing a 13% rise of 2,526 complaints compared to the same period in 2023. This article will help companies assess their current level of customer satisfaction and identify the characteristics of service quality that require improvement. This study employed a hybrid methodology that combined SERVQUAL and AHP to derive a customer satisfaction index (CSI). Utilizing purposive sampling, 400 clients of XYZ Bank from Bandung City and six customer service professionals employed by XYZ Bank were chosen as participants. The CSI calculation results indicate that service quality achieves a moderate satisfaction level of 54.80%, with the most significant deficiency in the reliability component, succeeded by assurance, responsiveness, tangibles, and empathy dimensions. Based on Importance-Performance Analysis (IPA) and weighted gap scores, several indicators from the Reliability dimension require immediate corrective action, while indicators from the Responsiveness and Assurance dimensions need to continue improving to maintain quality. Indicators that require immediate corrective action, along with suggestions for improvement to enhance quality, will be provided. This research provides suggestions based on comparisons between complaint cases that occur and benchmark banks. The benchmark bank is a bank that has become the current market leader. It is hoped that, with these suggestions, the company will be able to increase customer satisfaction.
Strategic Decisions to Overcome Turnover Problems at PT XYZ Using Regression and AHP Prosarani, Ariadna; Putro, Utomo Sarjono
Journal Integration of Management Studies Vol. 3 No. 2 (2025): (Special Issue)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i2.358

Abstract

PT XYZ, a construction consultancy firm in Indonesia, is facing a critical issue with high employee turnover, particularly among its field project staff. This challenge adversely affects productivity continuity and imposes high recruitment and training costs. This study aims to identify the key factors influencing turnover intention and to determine the best strategic approach to address the employee turnover problem. A quantitative method, incorporating descriptive and regression analyses, was employed to investigate the relationship between job satisfaction and turnover intention. The Analytic Hierarchy Process (AHP) prioritized strategic alternatives based on financial, non-financial, and social and security benefits. Data was collected through employee questionnaires and expert interviews. The analysis revealed that, although job satisfaction levels were generally favorable, the lowest job satisfaction score was found in the Pay dimension, indicating that compensation was the primary factor contributing to dissatisfaction. A negative correlation was found between job satisfaction and turnover intention. According to the AHP results, the most important criterion was Non-Financial Benefits (weight 0.48395), while the sub-criterion for Life Insurance had the largest weight (0.59054). With a weight of 0.49089, the Performance-Based Compensation method is the most important of the three alternative strategies: Comprehensive Total Reward, Fixed Pay-Oriented, and Performance-Based Compensation. Some implementation suggestions include setting KPIs and OKRs, offering performance-based rewards, recognizing job achievements, providing limited flexibility, facilitating career development, and offering retention benefits such as life insurance. It is hoped that this study will provide a strategic foundation for creating a compensation plan tailored to the project organization's needs and the preferences of its employees.
Integrated Compliance Framework for Holding and Subsidiaries Company to Protecting Corporate Value and Sustainability Setyoningsih, Agustin Tri; Utomo Sarjono Putro
Journal Integration of Management Studies Vol. 3 No. 2 (2025): (Special Issue)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i2.359

Abstract

This research aims to develop an integrated compliance framework designed to protect corporate value and sustainability for a State-Owned Holdings and Subsidiaries in the chemical sector. Utilizing qualitative research methods such as semi structured interviews, internal and external document reviews, SWOT analysis, Root Cause Analysis, comparative benchmarking with a state owned holding company in the energy sector, Business Process Integration (BPI), and Business Process Reengineering (BPR), the research aligns its framework with the State Owned Enterprise regulation PER-2/MBU/03/2023 and the ISO 37301:2021 compliance standard. The research findings identify significant gaps in compliance structures, processes, and outcomes caused by unclear definitions of roles and responsibilities, inadequate compliance staffing, fragmented business processes, and insufficient digital integration. To address these issues, the research proposes strategic recommendations including the centralization of compliance structures, standardization of processes, integration of digital compliance platforms, and the establishment of clear compliance performance indicators and maturity measures. This research contributes a structured and actionable plan leveraging BPR and BPI methodologies to clearly define responsibilities and operational steps, ensuring effective compliance integration between holding and subsidiary companies, thereby enhancing compliance effectiveness and safeguarding corporate sustainability and value.
Performance Optimization of Coal Hauling Operations Through DMAIC Framework: A Case Study at PT Berau Coal Paseru, Alvito Tirano; Yudoko, Gatot; Sanusi, Dudu Anwar; Ardiansyah, Pandu Zea; Limowa, Agung
Journal Integration of Management Studies Vol. 3 No. 2 (2025): (Special Issue)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i2.360

Abstract

The coal mining industry faces increasing demands to enhance operational efficiency and reduce costs in order to remain competitive amid dynamic market conditions. This research aims to optimize the coal hauling process at PT Berau Coal, one of Indonesia's major coal producers, by applying the Lean Six Sigma methodology using the DMAIC (Define, Measure, Analyze, Improve, Control) framework. A combination of quantitative and qualitative data collection methods, including process mapping, root cause analysis, and productivity measurement, is employed to systematically identify inefficiencies and bottlenecks within the coal hauling operation in Binungan Mine Operation Block 8. Research shows that significant productivity losses are attributed to prolonged waiting times, process delays, and insufficient standard operating procedures (SOPs). To address these issues, a set of improvement strategies has been formulated, emphasizing the renewal and enforcement of Standard Operating Procedures (SOPs), the implementation of a Fleet Management System (FMS) for real-time monitoring and decision-making, and the application of simulation modeling using AnyLogic software to assess the effectiveness of the suggested changes. Importantly, simulation results demonstrate that the average number of cycles per productive hour can increase from 5–6 to 9 cycles per hour through optimized operations. The findings demonstrate that implementing Lean Six Sigma within the DMAIC framework can substantially enhance coal hauling productivity, reduce operational cycle times, and improve overall cost efficiency. This research provides a framework for ongoing improvement in mining logistics and offers actionable insights for practitioners seeking sustainable operational excellence in a competitive industry.
Key Drivers of Gen Z Employee Retention in Indonesia's Heavy Equipment Industry Novanantha, Edith; Febriansyah, Hary
Journal Integration of Management Studies Vol. 3 No. 3 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i3.361

Abstract

This study explores the key drivers of employee retention among Generation Z workers in Indonesia's heavy equipment industry, a sector undergoing rapid transformation amidst talent shortages and generational shifts. Drawing on the Resource-Based View (RBV) and organizational commitment Theory, the study adopts a sequential explanatory mixed-methods approach. Quantitative data were collected via structured surveys (n = 112), and qualitative insights were gained from semi-structured interviews with HR professionals and Gen Z employees. Regression analysis reveals that career development (β = 0.412, p < 0.01), organizational culture fit (β = 0.379, p < 0.01), and meaningful work (β = 0.328, p < 0.05) significantly influence retention intentions. Thematic analysis further underscores the importance of transparent growth pathways, participatory work environments, and alignment with personal values. Notably, compensation was not a dominant retention factor, reflecting a generational shift toward purpose-driven employment. The study contributes to HRM Theory by contextualizing retention within emerging economies and generational preferences. Practically, it offers actionable strategies for managers to enhance retention, such as fostering inclusive leadership, redefining career planning frameworks, and embedding value alignment in recruitment. Ethical considerations, including participant consent and data confidentiality, were upheld throughout. The findings highlight that retaining Gen Z talent requires not only competitive policies but also authentic organizational purpose and developmental engagement.
Financing Low-Carbon Urban Transport through Subnational Green Bonds: A Review in Emerging Economies Liongson, Edward; Nainggolan, Yunieta Anny
Journal Integration of Management Studies Vol. 3 No. 2 (2025): (Special Issue)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i2.362

Abstract

Subnational green bonds offer promising potential to finance low-carbon urban transport in emerging economies but remain underutilized due to a range of systemic barriers. This study uses a narrative literature review to examine how green bonds have evolved globally and how they are applied at the municipal level in the transport sector. Drawing from academic literature, multilateral reports, and real-world case studies, it identifies six persistent challenges: fragmented project pipelines, weak MRV systems, difficulties with ESG integration, legal and regulatory hurdles, low municipal credit ratings, and limited investor appetite. Despite the growth of the global green bond market, only a small share supports subnational urban transport projects. Cases such as Mexico City and Johannesburg demonstrate that the absence of enabling frameworks hinders feasibility but broader replication. This review contributes to the climate finance literature by advancing its scholarship by shifting attention from national-level instruments to local institutional realities and proposing five future research directions to support more inclusive and viable green bond mechanisms for sustainable transport in emerging markets.
Optimizing ESG Strategy Through ESG Rating Analysis: A Case Study Of PT. X (A State-Owned Enterprise In Indonesia) Patmanegara, Iqball Dwi Candra; Nainggolan, Yunieta Anny
Journal Integration of Management Studies Vol. 3 No. 3 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i3.365

Abstract

This study investigates the strategic function of ESG (Environmental, Social, and Governance) Ratings in enhancing sustainability transformation within PT. X is a leading state-owned enterprise in Indonesia's digital sector. Despite maintaining an "A" MSCI ESG Rating from 2020 to 2023, the company lags behind 43% of global peers, raising concerns about ESG maturity and global alignment. Using a qualitative single-case study design, the research draws on in-depth interviews with internal stakeholders and document analysis, examined through thematic and content analysis frameworks. Findings reveal that ESG Ratings serve not merely as compliance instruments but as strategic levers for investor signaling, risk identification, and internal planning. ESG considerations are integrated into KPIs, OKRs, and governance mechanisms, signaling institutionalization of sustainability. However, operational gaps persist, including ESG data infrastructure limitations and inconsistent cross-unit alignment. These insights highlight the evolving role of ESG Ratings as tools for both external market positioning and internal organizational learning. Practically, the study offers guidance for SOEs and emerging-market firms to use ESG Ratings as catalysts for long-term value creation, aligning with national sustainable finance mandates. It recommends investments in ESG data systems, standardized disclosures (e.g., GRI, SASB), and managerial ESG competency-building.
The Role of Strategic Sourcing on The Performance of Large Manufacturing Firms in Kenya Muiruri, Esther Njeri; Shale, Noor I.; Osoro, Anthony
Journal Integration of Management Studies Vol. 3 No. 3 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i3.380

Abstract

Strategic sourcing is a critical supply chain driver that goes beyond the normal acquisition of goods, services, and materials, to encompass on the overall long-term business objective by optimizing value through cost, quality, efficiency, and supplier relationships. On the other hand, among the major attributes blamed to highly contribute to the stagnation and declining performance of Kenya’s manufacturing sector include high cost of production, poor quality of products, and inefficiencies due to delays in production process. While strategic sourcing has been empirically proven to help in addressing these issues, its effective integration and embrace in Kenya’s manufacturing sector remains vague. This paper therefore sought to address the extent to which manufacturing firms in Kenya have embraced strategic sourcing and whether its level of integration is correlated with the current performance status of the sector. A cross-sectional research design was used which informed a mixed method approach where both quantitative and qualitative methods were used. The study targeted 553 large manufacturing firms in Kenya, where heads of supply chain were the unit of observation. Using a sampling formula, a preferred sample size of 233 respondents was established where the respondents were selected using a stratified random sampling technique. A questionnaire with both closed-ended and open-ended questions was used to collect primary data, which was analysed both quantitatively and qualitatively. The findings revealed that most of the large manufacturing firms in Kenya though recognized the essence of strategic sourcing, had ineffectively embraced it, and only relied on traditional reactive sourcing that mainly focuses on costs. It was revealed that strategic sourcing had a significant and positive (β = 0.823; P=0.000<0.05) impact on performance of large manufacturing firms in Kenya. The study concluded that the low embrace of strategic sourcing was significantly associated with the declining performance of the manufacturing firms in Kenya. It was therefore recommended that the large manufacturing firms in Kenya through supply chain managers should go beyond the normal sourcing that primarily focuses on costs, to be more proactive and focus on value optimization in order to be competitive.
Evaluation and Strategic Recommendations for BRIN's RIIM Start-up Program Adara Permata Halimatunnisa
Journal Integration of Management Studies Vol. 3 No. 3 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i3.379

Abstract

The study aims to analyze the effectiveness of the National Research and Innovation Agency (BRIN) 's Research and Innovation for Indonesia Advanced (RIIM) program in promoting research commercialization, thereby bridging scientific research to the market through start-up incubation. This study employs a qualitative research approach through in-depth interviews with BRIN policymakers, qualitative questionnaires administered to 11 start-up graduates of the RIIM program, and secondary data analysis of participants' final reports. The analysis utilizes the TOWS matrix to develop strategic recommendations and the TOPSIS analysis to prioritize these strategies. The RIIM program yielded mixed results, with a technological readiness level (TRL) of 7.1/9 and a business readiness level (BRL) of 6.1/10. However, there are critical gaps in manufacturing readiness (MRL 5.9/10) and commercial readiness (CRL 5.6/9), indicating the 'valley of death'. Key limitations include inadequate physical infrastructure, mentors who prioritize administration over strategy, suboptimal post-incubation monitoring, inflexible funding structures, and limited networks with investors. This study provides empirical evidence on the effectiveness of government research commercialization programs in developing countries. Using TOPSIS analysis on the strategies derived from the TOWS matrix, five priority recommendations emerge: building incubation infrastructure through external partnerships, optimizing internal research teams, facilitating collaborative projects between researchers and start-ups, leveraging innovation focus to achieve competitive advantage, and establishing a comprehensive post-incubation monitoring system. This study presents new empirical evidence on the effectiveness of BRIN's RIIM program and gives recommendations that can scale up similar innovation programs, create jobs, strengthen national competitiveness, and address social challenges through local economic and technological development.
Unlocking the Nexus Between Green Financing, Net Zero Roadmaps, and Science-Based Targets Initiatives in Indonesia's Infrastructure Sector Panjaitan, Nathania Adella; Nainggolan , Yunieta Anny
Journal Integration of Management Studies Vol. 3 No. 3 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i3.352

Abstract

Infrastructure sectors, especially energy, construction, and transport, are pivotal to Indonesia's net-zero transition due to their emissions intensity and capital demands. This study investigates how Science-Based Targets Initiatives (SBTi) disclosures and financial health affect green finance uptake. Using a mixed-method approach and logistic regression on 65 IDX-listed infrastructure firms within the 2023 fiscal year, this research incorporates firm-level data from annual and sustainability reports. It applies indicators including Return on Equity (ROE), Debt-to-Equity Ratio (DER), Cost of Debt (COD), and SBTi-aligned disclosure scores (CNZSTot). The results show that COD is the only significant financial predictor, while SBTi disclosure scores outperform net-zero roadmap availability in explaining green finance engagement. Disclosure gaps, limited third-party assurance, and sectoral inconsistencies reduce credibility. The findings imply that formal, verifiable climate disclosures aligned with science-based frameworks are pivotal in accessing the green capital, enhancing regulatory incentives, and disclosure standards also become essential to advance Indonesia's infrastructure decarbonization agenda.

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