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Socio-political Communication and Policy Review
Published by CV. Lenggogeni Data Publishing
ISSN : -     EISSN : 30465141     DOI : https://doi.org/10.61292/shkr
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences
Socio political Communication and Policy Review is an academic journal that focuses on research and analysis in the fields of social, humanities, communication, and policy. The journal aims to be an intellectual platform that provides a platform for researchers, academics, and practitioners to share thoughts, research findings, and critical views related to various aspects of social life and policy. The journal s topic coverage includes, but is not limited to: Social and Humanities Examines aspects of human life, including culture, history, sociology, anthropology, and psychology. Communication Explores communication dynamics in various contexts, such as mass media, interpersonal communication, organizational communication, and communication technology. Policy: Presents policy analysis in various fields, such as public policy, social policy, education policy, and environmental policy.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 192 Documents
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Quality of Public Services at the Public Company of the Regional Drinking Water (Perumdam) Tirta Berkah Labuan Branch Supriatno, Eko; Damara, Muhamad Allam
Socio-political Communication and Policy Review Vol. 2 No. 3 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.323

Abstract

This study aims to analyze the quality of public services at the Tirta Berkah Regional Public Company of Drinking Water (PERUMDAM) Labuan Branch, as well as identify obstacles and efforts made by the company in improving the quality of service to the community. The research method used is a qualitative approach with data collection techniques through observation, interviews, and documentation. Data analysis is carried out through the stages of data reduction, data presentation, and drawing conclusions. The results of the study show that the quality of public services at PERUMDAM Tirta Berkah Labuan Branch has not been fully optimal. Of the five public service indicators used as a reference—tangible evidence, reliability, responsiveness, assurance, and empathy—the empathy indicators still show weaknesses, especially in the responsiveness of officers to customer problems. The main problem faced by customers is water distribution disruptions such as dead water and turbid water that has not been completely resolved. In addition, there have been no significant steps from the company to suppress these complaints. Thus, improving the competence of officers and evaluating the water distribution system is an urgent need to improve the quality of public services in a sustainable manner.
Comparative Evaluation of the Implementation of Simultaneous Village Head Elections in Pandeglang Regency (Case Study in Tegalwangi Village, Menes District and Tegal Cikedal Village, Pandeglang Regency) Ariyan, Said; Yuslia, Ifa
Socio-political Communication and Policy Review Vol. 2 No. 4 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.324

Abstract

This study aims to evaluate the comparison of the implementation of simultaneous village head elections in Pandeglang Regency, focusing on two villages, namely Tegalwangi Village, Menes District and Tegal Cikedal Village, Pandeglang Regency. This study examines the extent of effectiveness, community participation, as well as driving and inhibiting factors in the village head election process in the two regions. The study uses William N. Dunn's evaluation theory as an analytical framework, with a qualitative descriptive method. Data was collected through interviews, observations, and documentation of ten key informants directly involved in the implementation of the village head election. Data analysis was carried out using the Miles and Huberman interactive model which included data reduction, data presentation, and conclusion drawn. The results of the study show that the implementation of simultaneous village head elections in Pandeglang Regency is generally going well and democratically, reflected in the increase in community participation and acceptance of the election results. However, it was found that there are potential obstacles such as the practice of black campaigns that still occur in several village head candidates. Therefore, it is necessary to increase supervision and enforcement of rules to ensure that the implementation of the next village head election runs more transparently, honestly, and with integrity.

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