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Kredibel: Jurnal Ilmiah Manajemen
Published by Sekolah Tinggi Ilmu Ekonomi AMM
ISSN : -     EISSN : 30262534     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
This journal is a peer-reviewed journal dedicated to the publication of quality research results in the field of Management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 64 Documents
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Analisis Kualitas Pelayanan Dengan Kepuasan Nasabah Sebagai Variabel Intervening Terhadap Tingkat Loyalitas Nasabah Di PT. Pegadaian UPS Karang Bedil Dina Ayulia Putri Lestari; Ida Bagus Eka; Putri Reno Kemala sari
Kredibel: Jurnal Ilmiah Manajemen Vol. 4 No. 4 (2025): Vol. 4 No. 4 Agustus 2025
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

This study aims to examine the quality of service with customer satisfaction as an intervening variable on the level of customer loyalty at PT. UPS Karang Bedil Pawnshop, Kediri District, West Lombok Regency. So that the research variables consist of one (1) independent variable, namely Service Quality (X), the intervening variable, namely Satisfaction (Z), and the dependent variable, namely Customer Loyalty (Y). The population of this study is people who have used and used services and products in PT. Pegadaian UPS Karang Bedil. The sample in this study uses no-probability sampling because the number of respondents is unknown. The samples taken were calculated using the Pau Leedy formula, the results obtained were 100 respondents. Data was obtained by distributing questionnaires to 100 customer respondents of PT. Pegadaian UPS Karang Bedil. Data was processed using SPSS 23. The results of this study indicate that service quality (X) and customer satisfaction (Z) have a positive and significant effect on customer loyalty, and customer satisfaction variable (Z) can mediate the effect of service quality (X) on customer loyalty (Y). ) at PT. Pegadaian UPS Karang Bedil. and The results of this study also show that the independent variable (Y) has a 61.6% influence on the Intervening Variable (Z), while the remaining 38.4% is explained by other variables. Then the results of this study also show that the independent variable (X) has a 77.8% influence on the Dependent Variable (Y), while the remaining 22.2% is explained by other variables that are not in the model.
Pengaruh Kebijakan Dividen, Likuiditas, Dan Profitabilitas Terhadap Nilai Perusahaan Dengan Good Corporate Governance Sebagai Variabel Moderasi Pada Perusahaan Food and Beverage Yang Terdaftar Di Bei Periode 2017-2022 Yundila Suswiantini; I Nengah Arsana; Baiq Desthania Prathama
Kredibel: Jurnal Ilmiah Manajemen Vol. 4 No. 4 (2025): Vol. 4 No. 4 Agustus 2025
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

This study aims to examine the effect of Dividend Policy, Liquidity, and Profitability on Company Value with Good Corporate Governance as a moderating variable in Food and Beverage companies listed on the IDX for the 2017-2022 period. This type of research is quantitative research with a causal associative approach. The samples used in this study were 7 companies with 42 observation data. The data collection method used was purposive sampling. Data analysis technique using multiple linear regression analysis. The results of this study indicate that the Dividend Policy has the effect of has a positive and insignificant effect on firm value with a tcount > ttable (0.283 > 0.05), Liquidity has a negative and significant effect on firm value with a tcount <ttable (0.003<0.05), Profitability has a negative and insignificant effect on firm value with tcount > ttable (0.098 > 0.05). Dividend Policy, Liquidity, and Profitability have a simultaneous effect on firm value. Good Corporate Governance is able to moderate (strengthen) liquidity on firm value, while Good Corporate Governance is unable to moderate (weaken) the effect of dividend policy and profitability on firm value.
Analisis Kemampuan Kinerja Keuangan Dalam Melaksanakan Otonomi Daerah Di Kabupaten Lombok Barat Periode 2018-2022 Lina Ma’anur Rapika; I Made Murjana; Topan Siswanto
Kredibel: Jurnal Ilmiah Manajemen Vol. 5 No. 1 (2025): Vol. 5 No. 1 Oktober 2025
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

This study aims to find out how the regional financial capacity is in the implementation of regional autonomy in West Lombok Regency. By using descriptive research methods, by using financial ratios, namely the ratio of independence, the ratio of effectiveness and efficiency ratio, activity ratio and growth ratio. The results showed that the results of the ratio of regional financial independence were indicated by ratios between 0-25% which belonged to an instructive relationship pattern where the role of the Central Government was still large, the level of independence of West Lombok Regency was not yet able to carry out regional autonomy. The effectiveness ratio shows that the realization of Regional Original Revenue has not exceeded the budget and the efficiency ratio in 2018 and 2019 is between 80-90% which is classified as quite efficient, in 2020 and 2021 the ratio is between 90-100% which is classified as less efficient and in 2022 the ratio figure is 100.48% which is classified as inefficient. The activity ratio shows the ratio between 60-80% which belongs to the compatible category. The growth ratio shows that from 2018 to 2019 the growth of Local Own Revenue increased by 13.92% which is relatively low, the growth of Local Own Revenue from 2019 to 2020 decreased by -11.36% which is very low, the growth of Regional Own Revenue from 2020 to 2021 it has increased by 34.63% which is classified as moderate and the growth of Local Own Revenue in 2021 towards 2022 has decreased by -8.85% which is very low.
Implementasi Manajemen SDM Dalam Menjaga Loyalitas Karyawan Pada Decoration DIA Dan AKU Di Mataram Oktapia Wahyu Anggraini; Nizar Hamdi; I Gusti Gede Narung
Kredibel: Jurnal Ilmiah Manajemen Vol. 5 No. 1 (2025): Vol. 5 No. 1 Oktober 2025
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

The The study analyzed the implementation of Human Resource Management (HRM) in maintaining employee loyalty at Decoration Dia dan Aku in Mataram. The decorative services industry requires employees who are not only competent but also highly loyal, as service quality is directly influenced by workforce involvement and creativity. This research aims to understand how HRM practices are applied and their role in fostering long-term commitment. Using a qualitative case study approach, data were gathered through in-depth interviews, non-participant observation, and documentation. Data analysis followed the interactive model of Miles, Huberman, and Saldaña, focusing on data reduction, presentation, and conclusion drawing. The results indicate that comprehensive HRM practices, including strategic planning, targeted recruitment, continuous training, systematic performance appraisal, and competitive compensation, contributed significantly to creating a highly conducive and supportive work environment. Employee loyalty is tangibly evident through several key indicators: a notably low turnover rate, long employee tenure (with many staff serving since 2014-2016), and consistently high organizational commitment as expressed in interviews. Key loyalty factors identified were high job satisfaction stemming from a creative atmosphere, fair and timely compensation, strong and positive interpersonal relationships among peers and management, opportunities for continuous learning and skill development, and the application of a participative leadership style that values employee input. This study concludes that a consistent, holistic, and humanistic HRM strategy successfully enhances employee loyalty, which in turn acts as a crucial driver supporting the business's sustainability and growth within the dynamic creative decoration sector in Mataram. The findings provide practical implications for SMEs in creative industries seeking to build long-term retention.

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