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Syaiful Amri
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Kredibel: Jurnal Ilmiah Manajemen
Published by Sekolah Tinggi Ilmu Ekonomi AMM
ISSN : -     EISSN : 30262534     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
This journal is a peer-reviewed journal dedicated to the publication of quality research results in the field of Management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 59 Documents
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Analisis Tingkat Kepuasan Pelanggan Terhadap Kualitas Pelayanan Berdasarkan Indeks Kepuasan Pelanggan Pada CV.Lombok Lalu Travel Baiq Vivin Maelanti; Baiq Ertin Helmida; Faizatul Fajariah
Kredibel: Jurnal Ilmiah Manajemen Vol. 2 No. 4 (2024): Vol. 2 No. 4 Agustus 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

This research aims to determine and analze the extent of Customer Satisfaction Level towards the Service Quality at CV. Lombok Lalu Travel. The population in this study consisted of 272 customers, using a simple radom sampling technique, resulting in a simple size of 54 customers. The Customer Satisfaction Index (CSI) was calculated in this study to assess the degree of alignment between customers expectations and perceived performance. It measures the difference between customers perceived performance and their expectations. The research method used in this study is descriptive research, with data collection using questionnaires distributed through google form. The data was then processed using SPPS 25 to assess the validity and reliability of each attribute. The results based on the Customer Satisfaction Index at CV. Lombok Lalu Travel obtained a score of 89%, indicating that the customers of are “very satisfied” with the service quality performance. Based on the calculations using the Customer Satisfaction index “responsible for providing services” and “ready to serve customers when traveling” received the lowest scores, suggesting in its service is more prepared in managing customer schedules according to the specified time.
Analisis Pengaruh Kemudahan Penggunaan Aplikasi Dan Pengalaman Berbelanja Terhadap Minat Beli Secara Online Pada Situs E-Commerce Shopee Firdaus Algadri; Indah Ariffianti; Ulfiyani Asdiansyuri
Kredibel: Jurnal Ilmiah Manajemen Vol. 2 No. 4 (2024): Vol. 2 No. 4 Agustus 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

This study aims to analyze the effect of ease of use of applications and shopping experience on online buying interest in shopee e-commerce sites (case study of Sekolah Tinggi Ilmu Ekonomi AMM Mataram students). Type associative research. Population were Sekolah Tinggi Ilmu Ekonomi AMM Mataram students. sample used 97 respondents. Data collection technique used questionnaire. Data analysis using multiple linear regression analysis shows (Y = 5.921 + 0.206X1 + 0.425X2). Based on results of hypothesis testing partially ease of use of the application does not have significant effect on buying interest with t value 1.703 < t table 1.985, and shopping experience has significant effect on buying interest with t value 3.497 > t table 1.985. Simultaneously ease of use of the application, shopping experience has significant effect on buying interest with F count 17.348> F count 3.09 with significance of 0.000. Shopping experience is most dominant variable affecting buying interest with beta value 0.385.
Pengaruh Store Atmosphere, Lifestyle Dan Location Terhadap Keputusan Pembelian Di Masterpiece Coffe Gian Ikmala Caesar; Zulkarnaen; Satriawan
Kredibel: Jurnal Ilmiah Manajemen Vol. 2 No. 4 (2024): Vol. 2 No. 4 Agustus 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

The aim of this research is to find out how store atmosphere, lifestyle and location influence purchasing decisions at Masterpiece Coffee. The sample in the research was masterpiece coffee consumers, totaling 80 respondents. The analysis technique used is multiple linear regression analysis with the results Y = 0.686 + 0.368X1 + 0.350X2 + 0.436X3 calculated using the SPSS 25 program. From the results of the regression equation, it is found that store atmosphere has a significant effect with a regression value of 0.002 < an alpha value of 0.05, while the lifestyle test results have a regression value of 0.006 < an alpha value of 0.05. Finally, the location test results have a regression value of 0.002 < an alpha value of 0.05. These results show that store atmosphere, lifestyle and location influence purchasing decisions at Masterpiece Coffee both simultaneously and partially. In addition, dominantly, the results of the lifestyle test are the most dominant results of all test results, with a regression coefficient of 0.006 < 0.05. So, the conclusion in this research is that all variables, including store atmosphere, lifestyle and location, can increase customer purchasing decisions at Masterpiece Coffee Mataram.
Pengaruh Kualitas Pelayanan, Disiplin Kerja Dan Kinerja Pegawai Kantor Desa Terhadap Kepuasan Masyarakat Pohgading Timur Kabupaten Lombok Timur Irwan Hadi; I Made Suardana; I Made Murjana
Kredibel: Jurnal Ilmiah Manajemen Vol. 2 No. 4 (2024): Vol. 2 No. 4 Agustus 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

This study aims to examine the effect of service quality, work discipline, and office employee performance on community satisfaction. So this study consists of 4 (four) variables, independent namely service quality (X1), work discipline (X2), employee performance (X3), and the dependent variable is community satisfaction (Y). the population of this study is the eastern pohgading community totaling 6,997 people, the criteria in this study are 15 years and over. The technique used in sampling is probability sampling with the simple ramdom sampling method and the number of respondents is determined as many as 98 respondents. This research was conducted by distributing questionnaires to 98 respondents of the East Pohgading community, East Lombok Regency. The results of this study indicate that the service quality variable has a significant effect on community satisfaction, the work discipline variable has no significant effect on community satisfaction, the employee performance variable has a significant effect on community satisfaction, and the simultaneous test results show that the independent variables (service quality, work discipline, and employee performance) have a significant effect on community satisfaction.
Pengaruh Kompensasi, Fasilitas Kerja Dan Kemampuan Kerja Terhadap Kinerja Karyawan Pt. Kharisma Jaya Lombok Di Kabupaten Lombok Tengah Ni Putu Widiantari; Baiq Ertin Helmida; I Nengah Arsana
Kredibel: Jurnal Ilmiah Manajemen Vol. 2 No. 4 (2024): Vol. 2 No. 4 Agustus 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

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Abstract

The purpose of this study is to examine several things, namely: (1) the effect of compensation on employee performance, (2) the effect of work facilities on employee performance, (3) work ability on employee performance, (4) the effect of compensation, work facilities, and work ability on employee performance. In this study using the type of associative research with a sample of 36 people who are employees of PT. Kharisma Jaya Lombok. The data collection technique in this study is in the form of statements in the form of questionnaires. The results of this study show that: (1) compensation has a significant effect on employee performance. (2) Work facilities have a significant effect on employee performance. (3) Work ability does not have a significant effect on employee performance. (4) compensation, work facilities and work ability have a significant effect on employee performance because the calculated F value is greater than the F table.
Pengaruh Financial Knowledge, Financial Behavior Dan Financial Attitude Terhadap Personal Financial Management Pada UMKM Yusril Ramdani; Indah Ariffianti; Baiq Desthania Prathama
Kredibel: Jurnal Ilmiah Manajemen Vol. 3 No. 1 (2024): Vol. 3 No. 1 Oktober 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53512/kredibel.v3i1.492

Abstract

The variables of this study consist of 4 (four) independent variables, namely financial knowledge (X1), financial behavior (X2), financial attitude (X3) and the dependent variable, namely personal financial management (Y). The population of this study is 173 small and medium-sized business actors in Desa gili Indah, Kabupaten Lombok Utara (KLU), the criteria for this study are respondents who have a business and have a net income of around 1-2 million and 2 million and above. The sampling technique was probability sampling with the proportionate stratified sampling method and found that the number of respondents was 63 respondents using a questionnaire. The multiple linear regression analysis method was processed using SPSS version 25. The results in this study showed that financial knowledge had no significant effect on personal financial management, financial behavior had a significant effect on personal financial management, financial attitude had no significant effect on personal financial management and the results of simultaneous tests showed that independent variables (financial knowledge, financial behavior, and financial attitude) had a significant influence on personal financial management.
Pengaruh Kerjasama Tim Dan Disiplin Kerja Terhadap Kinerja Karyawan Di Hotel Golden Palace Lombok Anggita Diadara; M. Ahyat; Putri Reno Kemala sari
Kredibel: Jurnal Ilmiah Manajemen Vol. 3 No. 1 (2024): Vol. 3 No. 1 Oktober 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53512/kredibel.v3i1.493

Abstract

This research aims to determine the effect of teamwork and work discipline on employee performance at the Golden Palace Lombok Hotel partially and simultaneously. The independent variables in this research are Teamwork (X1) and Work Discipline (X2), while the independent variable is employee performance (Y). The population of this study were employees of the Golden Palace Hotel with sample determination using purposive sampling with the criteria of employees having a service period of > 2 years so that a sample size of 32 respondents was obtained. The data obtained was processed using the SPSS version 26 statistical application. The research results showed that teamwork and work discipline had an influence on employee performance at the Golden Palace Lombok Hotel, both partially and simultaneously.
Pengaruh Kualitas Pelayanan Dan Kepuasan Pelanggan Terhadap Loyalitas Nasabah Pada KSP Sada Roha Jaya Di Ranjok Kota Mataram Dewi Berliana; Satriawan; Lalu Mimbar
Kredibel: Jurnal Ilmiah Manajemen Vol. 3 No. 1 (2024): Vol. 3 No. 1 Oktober 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53512/kredibel.v3i1.494

Abstract

This study aims to determine the partial and simultaneous the effect of service quality and customer satisfaction partially and simultaneously on member loyalty and the variable that has the most dominant influence between service quality and customer satisfaction on member loyalty at Ksp Sada Roha Jaya in Ranjok, Mataram City. The population in this study is unknown so the sample was determined using the nonprobability sampling method and accidental sampling technique. So the number of samples determined was 100 respondents. The statistical test tool used is multiple linear regression analysis. The results of this study show that partially the variables of service quality and customer satisfaction have a positive and significant effect on member loyalty, simultaneously the variables of service quality and customer satisfaction have a significant effect on member loyalty. Furthermore, the variable that has the most dominant effect is service quality.
Pengaruh Beban Kerja, Komunikasi Dan Stres Kerja Terhadap Kepuasan Kerja Karyawan Pada Kantor Kecamatan Yang Ada Di Kota Mataram Nurhidayah; Lalu Mimbar; Surahman Hidayat
Kredibel: Jurnal Ilmiah Manajemen Vol. 3 No. 1 (2024): Vol. 3 No. 1 Oktober 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53512/kredibel.v3i1.495

Abstract

This research aims to determine and analyze the significant partial influence of workload, work communication and work stress on employee satisfaction at the sub-district office in Mataram City. The population in this study was all 157 sub-district office employees in Mataram City. This research uses the Slovin technique because the population is large, so the sample in this research was narrowed so that a sample of 113 respondents at the sub-district office in Mataram City was obtained. The data analysis method used in this research is Multiple Linear Regression. The research results show that: (1) Workload has a partially significant effect on job satisfaction. (2) Communication has a partially significant effect on job satisfaction. (3) Job stress does not have a partially significant effect on job satisfaction.
Analisis Perbandingan Dan Tingkat Akurasi Metode Altman Z-Score, Zmijewski, Springate Dan Grover Dalam Memprediksi Kebangkrutan Perusahaan Indah Putri Mulya; I Made Murjana; Irianto
Kredibel: Jurnal Ilmiah Manajemen Vol. 3 No. 1 (2024): Vol. 3 No. 1 Oktober 2024
Publisher : Lembaga Pengembangan, Penelitian dan Pengabdian Kepada Masyarakat (LP3M) Sekolah Tinggi Ilmu Ekonomi AMM (STIE AMM) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53512/kredibel.v3i1.496

Abstract

Altman Z-score, Zmijewski, Springate and Grover are company bankruptcy prediction methods. This research aims to determine the comparative results and level of accuracy resulting from each bankcruptcy prediction method, namely the Altman Z-score, Zmijewski, Springate and Grover methods in banking companies State-Owned Enterprises listed on the Indonesia Stock Exchange for the 2017-2022 period. This research is a type of comparative research with a quantitative appproach. The analysis technique uses discriminantanalysis and a level of accuracy test is carried out. The population and sample in this research are 4 State-Owned Enterprise banking companies listed on the Stock Exchage Indoneian Effect. The research sample was determined using the Saturated Sampling method. The results of this study show that the Altman Z-score and Grover methods are the most accurate models with an accuracy rate of 100% and an error rate of 0%. The Zmijewski model foloows later with a low accuracy rate of 12.5% and an error rate of 87.5%. The lowest level of accuracy is owned by the Springate model, namely 0% and an error rate of 100%.

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