Journal of Economics, Bussiness and Management Issues
Journal of Economics, Bussiness and Management Issues (JEBMI) is a double-blind peer-reviewed journal published by Indonesian Journal Publisher, Indonesia. The journal publishes research articles, conceptual articles, and book reviews on economics, bussiness, financial, and management issues (See Focus and Scope). The articles of this journal are published 4 times a year; March, June, September, and December.
Articles
75 Documents
<![CDATA[Pengaruh Kuliatas Pelayanan, Pengalaman, dan Ulasan Online Terhadap Kepuasan Pelanggan ]]>
<![CDATA[Afrilianti, Lisa]]>;
<![CDATA[Tuti, Meylani]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v2i3.306
<![CDATA[The objective of this study is to examine the impact of service quality, experience, and online review of influence overall guest satisfaction at the hotel. Data was gathered during October-December 2023 at Swiss-Belresidences Kalibata. Purposive sampling was used to obtain a sample size of 151 visitors who agreed to fill out the survey. The data analysis technique employed was the Structure Equation Model, using the SmartPLS software. The reseacrh findings indicate that the three distinct reseacrh variables, namely of service quality, experience, online review, significantly impact satisfaction guest at the hotel. This demonstrates the hotel success for guest give the nice of experiences to online review. Service quality a consistanly give positive contributions made by employees to the guest get beyond expectation of experience at the hotel. Satisfaction guest will be give impact positive to hotel, cause if more then positive online review for others customer believe it nice and recommended and also many of guest will be loyality. Companies that consistently improve and maintain service quality, good customer experience for hotels, and good online reviews will get satisfaction from customers and build good long-term relationships between customers and the company.]]>
<![CDATA[Analisis Kualitas Pelayanan dan Suasana terhadap Loyalitas melalui Kepuasan Pelanggan di Kopi Bajawa Depok ]]>
<![CDATA[Salika, Marselin Yapi]]>;
<![CDATA[Surono, Surono]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v1i4.328
<![CDATA[This study aims to analyze the effect of service quality and atmosphere on loyalty through customer satisfaction at Kopi Bajawa Depok. A total of 120 respondents were collected, consisting of customers who have visited at least twice. The research employs a quantitative method using primary data gathered from questionnaires. The sampling technique is Nonprobability Sampling, specifically Purposive Sampling. Data analysis was conducted using SmartPLS 3 software with the Structural Equation Model (SEM) approach. The results show that service quality significantly influences customer satisfaction and loyalty, but there is no significant effect of service quality on loyalty through customer satisfaction. Furthermore, atmosphere significantly affects customer satisfaction and loyalty but does not influence loyalty through customer satisfaction. Additionally, customer satisfaction does not have a significant effect on loyalty. These findings highlight the importance of maintaining high service quality and a pleasant atmosphere to enhance customer satisfaction and loyalty, especially in a competitive business environment. Future studies are recommended to explore additional variables that may further explain the relationship between customer satisfaction and loyalty at Kopi Bajawa Depok.]]>
<![CDATA[Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Persepsi Harga Terhadap Keputusan Pembelian di Kedai Kopi Janji Jiwa ]]>
<![CDATA[Indriani, Dini]]>;
<![CDATA[Prawoto, Prawoto]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v2i3.362
<![CDATA[This study aims to investigate the effect of product quality, service quality, and price perception on purchasing decisions at Janji Jiwa Coffee Shop. A total of 106 respondents, who were customers visiting Kopi Janji Jiwa, were collected using an accidental sampling technique. Primary data was gathered through questionnaires and analyzed using quantitative methods with SPSS20 software. The results revealed that product quality does not significantly influence purchasing decisions. In contrast, service quality and price perception have a significant impact on purchasing decisions. The findings suggest that product quality does not affect purchasing decisions when consumers do not consider product quality as a factor in their purchase decision-making process. Service quality influences purchasing decisions when consumers consider the quality of service provided during the decision-making process. Additionally, price perception affects purchasing decisions when consumers take into account the product price in their decision to purchase or not. The study concludes that enhancing service quality and managing price perception are crucial for influencing consumer purchasing decisions at Janji Jiwa Coffee Shop.]]>
<![CDATA[Pengaruh Persepsi Harga, Kualitas Produk, dan Lokasi terhadap Keputusan Pembelian: Studi Kasus Kedai Kopi Difabis Sudirman Jakarta ]]>
<![CDATA[Saputri, Az Zahra]]>;
<![CDATA[Paludi, Salman]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v2i3.393
<![CDATA[This study aims to determine the influence of price perceptions, product quality, and location on purchasing decisions at Kedai Kopi Difabis Sudirman Jakarta. The research employs a quantitative method with a sample size of 100 respondents, selected using an accidental sampling technique. Data was collected through a questionnaire distributed via Google Form and analyzed using SPSS software. The analysis was conducted by applying multiple linear regression analysis, as well as correlation and determination coefficients. The results of the research indicate that price perceptions do not have a significant influence on purchasing decisions, whereas product quality and the location of Kedai Kopi Difabis Sudirman Jakarta significantly influence purchasing decisions. The conclusion of this study is that product quality and location are important factors influencing consumer purchasing decisions at Kedai Kopi Difabis Sudirman Jakarta, while price perceptions do not have a significant impact. These findings can be utilized by the management of Kedai Kopi Difabis to focus on enhancing product quality and selecting strategic locations to improve consumer purchasing decisions.]]>
<![CDATA[Analisis Perilaku Konsumen terhadap Minat Beli Produk Viral pada E-Commerce Shopee di Kota Makassar ]]>
<![CDATA[Achmad Ridha]]>;
<![CDATA[Sudirman Kati]]>;
<![CDATA[Handayani Hasan]]>;
<![CDATA[Lidya Anastasya]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v2i3.394
<![CDATA[This study aims to analyze the influence of individual factors, psychological factors, and social environment factors on the purchase intention of viral products on E-Commerce Shopee among consumers in Makassar City. The research employs a quantitative approach with primary data collected through a questionnaire. The sample consists of 100 respondents selected using the Slovin formula sampling technique. Multiple regression analysis is applied to the data. The analysis results show that both individual factors and social environment factors have a positive and significant effect on the purchase intention of viral products, with t-values of 2.528 and 4.777 and significance levels of 0.013 and 0.000, respectively. In contrast, psychological factors have a positive but not significant effect on purchase intention, with a t-value of 1.910 and a significance level of 0.059. The conclusion of this study is that both individual and social environment factors significantly influence consumers' purchase intentions for viral products on Shopee, while the impact of psychological factors is statistically insignificant. These findings highlight the importance of personal and social aspects in influencing purchase decisions for viral products.]]>
<![CDATA[Pengaruh Kualitas Produk, Persepsi Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Porte Pizza Cengkareng ]]>
<![CDATA[Ramjaya, Farhan Sukma Saputra]]>;
<![CDATA[Tuti, Meylani]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v1i4.233
<![CDATA[The purpose of this study is to examine the impact of product quality, price perception, and service quality on customer satisfaction at Porte Pizza Cengkareng. This research employed purposive sampling, with a total sample size of 175 respondents. Data analysis was conducted using PLS version 3.0 software and structural equation modeling (SEM) to assess the validity and reliability of the questionnaire administered to respondents. The study focused on three variables within the service marketing mix: product quality, price perception, and service quality. The findings reveal that product quality and service quality have a positive and significant effect on customer satisfaction, while price perception does not have a significant effect. This suggests that although price perception varies among consumers, customer satisfaction is more influenced by the quality of the product and the service provided. Therefore, to enhance customer satisfaction, management is advised to pay greater attention to pricing policies while continuously improving product and service quality. Further research is recommended to explore other factors that may contribute to customer satisfaction, providing a more comprehensive perspective for marketing strategies within the restaurant sector.]]>
<![CDATA[Pengaruh Kualitas Produk, Persepsi Harga dan Kualitas Pelayanan Terhadap Keputusan Pembelian di Kopi Kenangan Sudirman ]]>
<![CDATA[Nurmalasari, Novita]]>;
<![CDATA[Vitaharsa, Leonardo Indra]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v1i4.363
<![CDATA[This study aims to analyze the impact of product quality, price perception, and service quality on consumer purchasing decisions at the Kopi Kenangan Sudirman outlet. The population for this study comprised visitors to Kopi Kenangan, with a sample of 100 respondents selected randomly. Multiple regression analysis was employed to evaluate the influence of the independent variables on purchasing decisions. The findings reveal that product quality, price perception, and service quality collectively have a significant effect on purchasing decisions. However, when examined individually, only service quality shows a significant effect on purchasing decisions, while product quality and price perception do not exhibit significant partial effects. This study concludes that service quality is a crucial factor in influencing consumer purchasing decisions. For business owners, these results underscore the need to prioritize high-quality service in addition to ensuring reasonable product quality and pricing. Enhancing product innovation and strengthening service quality are expected to boost consumer appeal and loyalty within the food and beverage industry.]]>
<![CDATA[Pengaruh Kualitas Pelayanan, Persepsi Harga, dan Kualitas Produk terhadap Keputusan Pembelian di Sushimas Depok ]]>
<![CDATA[Shafitri, Tiara Nur]]>;
<![CDATA[Paludi, Salman]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 2 No. 1 (2024): Oktober-Desember ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v2i1.411
<![CDATA[The purpose of this research is to determine the influence of service quality, price perceptions and product quality on purchasing decisions at Sushimas Depok. Data was obtained from questions distributed in the form of a questionnaire via the Google Form link (primary data). The sampling technique used was Accidental Sampling of 100 respondents. Data was collected through questionnaires and analyzed using the multiple linear regression method with the help of SPSS 25 software. The research results prove that service quality has no significant effect on purchasing decisions, price perception has no significant effect on purchasing decisions, and product quality has a significant effect on purchasing decisions. This shows that consumers really appreciate the high quality and consistency of the products offered, thereby increasing their trust and loyalty to the Sushimas brand. Simultaneously, the variables of service quality, price perception and product quality have a positive and significant effect on purchasing decisions at Sushimas Depok.]]>
<![CDATA[Dampak Suasana Toko, Persepsi Harga, dan Kualitas Produk Terhadap Keputusan Pembelian: Studi Kasus di Kedai Roti Ibu Saya, Depok ]]>
<![CDATA[Rahmawati, Putri]]>;
<![CDATA[Cyasmoro, Verry]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 2 No. 1 (2024): Oktober-Desember ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v2i1.419
<![CDATA[This study aims to analyze the influence of store atmosphere, price perception, and product quality on purchasing decisions at Kedai Roti Ibu Saya, Depok. The research employs a quantitative descriptive methodology using an accidental sampling technique. A total of 100 respondents were selected as the study sample. Data were collected through questionnaires and analyzed using multiple linear regression with SPSS 25 software. The results reveal that, partially, the store atmosphere (H1) does not significantly affect purchasing decisions, whereas price perception (H2) and product quality (H3) have a significant influence. Simultaneously, store atmosphere, price perception, and product quality collectively impact purchasing decisions. The findings emphasize the importance of enhancing competitive price perceptions and product quality to optimize customers' purchasing decisions. It is recommended that the management of Kedai Roti Ibu Saya improve facilities and services, such as providing a more comfortable space layout, employee training, and operational efficiency improvements. Regular maintenance of customer facilities is also advised. These efforts are expected to strengthen customer appeal and satisfaction while sustainably increasing purchasing decisions.]]>
<![CDATA[Peran Kompensasi dalam Meningkatkan Kinerja Karyawan pada Pt. X di Kab. Sorong ]]>
<![CDATA[Pandiangan, Hendrik]]>;
<![CDATA[Nurlela, Nurlela]]>
<![CDATA[ Journal of Economics, Bussiness and Management Issues Vol. 2 No. 1 (2024): Oktober-Desember ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/jebmi.v2i1.442
<![CDATA[This study examines the role of compensation in improving employee performance at PT. X, located in Sorong Regency. The objective of this research is to analyze the impact of compensation on employee motivation and performance within the company. The study was conducted at PT. X, involving a total of 15 respondents selected through purposive sampling. The research employed a qualitative method with descriptive and narrative approaches, collecting data through interviews and document analysis. Data analysis techniques included data reduction, data presentation, and coding to uncover factors influencing employee performance.The results indicate that fair compensation, both financial and non-financial, can enhance employee motivation, satisfaction, and performance. Providing compensation that aligns with employee contributions can reduce conflicts and increase productivity. Furthermore, the application of ethical principles in compensation practices plays a crucial role in fostering a healthy, fair, and professional work environment. It is hoped that this study will provide deeper insights into compensation management in companies with similar characteristics.]]>
