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Jurnal Studi Pemerintahan
Published by Universitas Muhammadiyah Yogyakarta
ISSN : 19078374     EISSN : 23378220     DOI : 10.18196/jgp
Core Subject : Social,
Social Sciences
The journal focus and scope of Jurnal Studi Pemerintahan is to publish a research article within the field of an advanced understanding of how politics and political management intersect in a smart government with policy processes, program development, and resource management in a sustainable way. Smart Government or smart e-governance as the “use of technology and innovation to facilitate and support enhanced decision-making and planning within governing bodies”
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 311 Documents
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Adaptive Leadership: The Role of Public Officials in Enhancing Public Service Quality in the VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) Era in Makassar City Asrullah; Hakim, Lukman; Usman, Jaelan; Prianto, Andi Luhur; Hardi, Rudi; Mustari, Nuryanti
Jurnal Studi Pemerintahan Vol 17, No 2 (2026): July 2026
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jsp.v17i2.544

Abstract

The increasingly dynamic public administration environment in the Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) era requires public organizations to adopt adaptive leadership in responding to rapid environmental changes and improving service quality. This study aims to analyze the role of adaptive leadership in improving public service quality in Makassar City by examining five key dimensions: perception skills, emotional regulation, flexibility and learning orientation, encouraging collaboration, and strategic consciousness. A qualitative research approach was employed using a descriptive case study design. Data were collected through in-depth interviews, direct observation, and document analysis involving government officials and other relevant stakeholders. The data were analyzed using the interactive model of data analysis, including data reduction, data display, and conclusion drawing, while data validity was ensured through source and technique triangulation. The findings indicate that adaptive leadership has contributed positively to improving public service quality by enhancing leaders' responsiveness to environmental changes, encouraging organizational learning, strengthening inter-organizational collaboration, and supporting strategic decision-making. Nevertheless, the implementation of adaptive leadership is still constrained by bureaucratic culture, uneven digital competencies, coordination challenges, and resistance to organizational change. The study concludes that strengthening adaptive leadership capacities is essential for creating innovative, responsive, and sustainable public services capable of addressing the challenges of the VUCA era. These findings provide practical implications for local governments in developing adaptive governance and improving public service performance.

Page 32 of 32 | Total Record : 311

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