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Journal of Ekonomics, Finance, and Management Studies
Published by Universitas Muhammadiyah Gresik
ISSN : 26202956     EISSN : 27470490     DOI : https://doi.org/10.47467/elmal.v5i12
Core Subject : Religion, Economy,
Religion Economics, Econometrics & Finance
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam mempublikasi hasil riset dan kajian terkini bidang ekonomi, keuangan, manajemen dan bisnis Islam. Mulai 2011, jurnal ini terbit tiga kali setahun setiap Maret, Juli dan November. Jurnal ini dikelola oleh Pusat Riset dan Kajian Strategis (PRKS) Masyarakat Ekonomi Syariah (MES) Bogor Raya bekerjasama dengan Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor, Institut Agama Islam (IAI) Sahid Bogor dan Institut Umum Quro Al-Islami (IUQI) Bogor. P-ISSN 2620-2956 E-ISSN 2747-0490.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 1,498 Documents
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Analisis Situation Awareness pada Unit Apron Movement Control (AMC) di Bandar Udara Wamena, Papua Trialwi Panggalo; Walid Jumlad
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.626

Abstract

Situation Awareness is an important factor in influencing someone when making a decision. The AMC unit is carrying out their duties, of course the AMC unit has several obstacles and problems that can affect Situation Awareness of officers, regarding this the unit will provide good service in accordance with existing SOPs. This research was conducted with the aim of knowing the implementation and efforts made to increase Situation Awareness at the AMC unit at Wamena Airport. In this research, using a descriptive qualitative in which includes primary data and secondary data. The primary data in this research included the results of observations and interviews conducted at the Wamena Airpor AMC unit. Mainwhile secondary data is taken using indirect data sources such as literature review and previous research references. From the results of this observation is known that the Situation Awareness possessed by AMC officers at Wamena Airport is already at the highest level, specifically level 3, cause officers can properly and effectively understand work situations in the field and in the office, and are able to understand applicable rules and when a problem occurs, they will directly observe and coordinate with other units. What the AMC unit has done in increasing Situation Awareness at Wamena Airport has been good at handling duties and responsibilities. Guidelines for officers in carrying out their duties every day always follow and learn the latest regulations. Even though carrying out their duties with limited facilities, AMC officers are able to provide services in the apron area to the maximum extent possible and of course following established procedures and regulations and being aware of situations that have not yet occurred andare currently occurring. Keywords : situation awareness, level scale, apron movement control.
Analisis Perkembangan Infrastruktur Land Side di Bandara Udara H. Hasan Aroeboesman Ende Dari Tahun 2015-2022 Abdul Majid Rizkian Ruing; Walid Jumlad
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.627

Abstract

Infrastructure development is a process of increasing facilities to support the needs of each user in an environment or institution. In this case the airport infrastructure, especially in the Land Side area, of course always makes progress both in terms of service and functionality to guarantee fulfillment the needs of passengers using air transportation services at each airport. The Land Side area is an area without borders, which is very important to support all the needs of passengers and visitors. This study uses a descriptive qualitative approach, namely the data used are primary and secondary data. Primary data itself is the data obtained through direct observation, interviews and documentation, while secondary data is data obtained based on pre-existing information that was deliberately collected by the author to complement research needs. The results of this study can be concluded that the Development of Land Side Infrastructure at H. Hasan Aroeboesman Ende Airport from 2015 - 2022 has carried out changes and improvements to infrastructure as a facility to support passenger needs properly. The development of this airport has obstacles, namely in terms of land acquisition, because the location of the area is directly adjacent to settlement residents and schools, so the solution is for the airport and the Regional Government of Ende Regency to take a direct approach with local residents and the school to be willing allocated. So the conclusion is that the Development of the Transportation Sector in Ende Regency aims to obtain improvements, both main and supporting facilities, infrastructure and facilities, by creating safe, comfortable and orderly transportation facilities. Keywords: Development, Infrastructure,Land Side, Obstacle
Pengaruh Pemasaran Relasional dan Kepuasan Nasabah terhadap Loyalitas Nasabah: Studi Kasus AJB Bumiputera 1912 Kantor Wilayah Medan Anjani Rizky Amelia; Nurbaiti; Nuri Aslami
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.628

Abstract

This study aims to determine whether or not there is influence of relational marketing and customer satisfaction on customer loyalty at the company AJB BUMIPUTERA 1912 Medan regional office. The methodology used in this study is a quantitative method with an associative approach. The variables in this study are relational marketing and customer satisfaction as independent variables and customer loyalty as the dependent variable. Samples were taken from AJB BUMIPUTERA 1912 customers in the Medan regional office, totaling 95 people. The type of data used is primary data. The data analysis method used is Instrument Test, Classical Assumption Test, Multiple Linear Regression Test, and Hypothesis Test. Based on the results of the adjusted R value obtained from the SPSS processing is 0.825 which means that relational marketing and customer satisfaction can explain the customer loyalty variable of 82.5% and the remaining 17.5% is explained by other variables not examined in this study. Based on the results of the F test analysis, it is known that the value of fcount (222.202) > ftable (3.10) and sig (0.000) < α (0.05). This means proving that relational marketing and customer satisfaction simultaneously have a positive and significant effect on customer loyalty. Keywords : customer satisfaction, customer loyalty, relational marketing.
Pengaruh Experiential Marketing, Service Quality dan Reference Group terhadap Kepuasan Nasabah Dengan Loyalitas sebagai Variabel Moderasi pada Bank Sumut Syariah KCP Multatuli M. Ridho Effendy; Zuhrinal M. Nawawi; Nuri Aslami
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.629

Abstract

This study aims to examine the effect of experiential marketing, service quality and reference groups on customer satisfaction, either partially or simultaneously. And to test whether loyalty is able to moderate the experiential marketing, service quality and reference group variables on customer satisfaction at the North Sumatra Islamic bank Multatuli KCP. This study uses quantitative research methods by collecting data using a Likert scale. The subjects of this study were customers from Bank Sumut Syariah Kcp Multatuli, totaling 100 samples, data analysis techniques through the IBM SPSS statistics 15 program. The results of the study show that first, the experiential marketing variable has a significant effect on customer satisfaction. variable significance value (X1) experiential marketing of 0.000 (<0.05). Second, the service quality variable has a significant effect on customer satisfaction variables. the variable significance value (X2) of service quality is 0.019 (<0.05). The three reference group variables have no significant effect on customer satisfaction variables. variable significance value (X3) reference group of 0.956 (> 0.05). The four customer loyalty variables were unable to moderate the influence of experiential marketing variables on customer satisfaction. The significance value of the interaction variable between experiential marketing and loyalty was 0.946 (> 0.05). The five customer loyalty variables were unable to moderate the influence of service quality variables on customer satisfaction. The significance value of the interaction variable between service quality and loyalty was 0.276 (> 0.05). The six customer loyalty variables were unable to moderate the influence of the reference group variable on customer satisfaction. The significance value of the interactio n variable between the reference group and loyalty was 0.941 (> 0.05). Seventh simultaneously experiential marketing (X1), service quality (X2), reference group (X3) and Loyalty (Z) have a significant effect on customer satisfaction as variable Y, and Sig value < 0.05 then 0.000 < 0.05. Keywords : Experiential Marketing, Service Quality, Reference group, Customer satisfaction and Loyalty.
Analisis Faktor Penyebab Turunnya Minat Penumpang dan Minimnya Aktivitas di Bandar Udara H. Asan Sampit Maria Indriani Sofia Seran; Dhiani Dyahjatmayanti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.630

Abstract

The purpose of this research is find out the causes of the decline in passenger interest and the lack of activity at Sampit H. Asan Airport. This study uses a qualitative research method which is conducted in September 2022 at H. Asan Sampit Airport, Central Kalimantan. This research was conducted using data collection techniques and data collection through interviews conducted with 4 informants, namely the Head of Class II H. Asan Sampit Airport, the Head of the Service and Cooperation Section, the General Manager of Wings Air, and passengers at H. Asan Sampit Airport, through observation and documentation. To test the validity of the data, researchers used a data credibility test which was carried out by triangulation of technical data. For data analysis that researchers use, namely, data reduction, data presentation, conclusion, and verification. The research results obtained from this study are the factors causing the decline in passenger interest in H. Asan Sampit Airport flight routes, where visitors and prospective passengers want additional flight routes, especially the islands of Kalimantan and Java. Facilities, where many passengers want facilities in the form of seats at the terminal and ticket prices, where passengers want promos for ticket prices at Sampit H. Asan Airport. The factor causing the lack of activity at H. Asan Sampit Airport is the lack of interest of passengers at H. Asan Sampit Airport which is caused by flight routes where there are only 2 routes at H. Asan Sampit Airport, the facilities at the terminal are incomplete and there are no promos for ticket prices at Sampit H. Asan Airport. Keywords: Factor ; Passenger Interests ; Airport Activity.
Analysis of Differences in Handling of Hajj Flights with Regular Flights on the Apron Unit Movement Control at The Airport International Adi Soemarmo Adinda Ghita Rhamadhani; Sri Sutarwati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.631

Abstract

Apron Movement Control officers have an important role in handling Hajj and regular flights. Handling Hajj flights is different from regular flights, Hajj flights require more handling, service and supervision than regular flights. This study aims to determine the differences in the handling of hajj flights and regular flights, the obstacles faced by Apron Movement Control (AMC) officers and the efforts made to overcome the obstacles encountered in hajj flights.The method used in this research is qualitative method. The data used in this study are primary data obtained by observing and interviewing and secondary data obtained from documentation. The data analysis process in this study uses Miles and Huberman's theory, namely collecting data, reducing data, presenting data, and drawing conclusions. Researchers tested the validity of this research data by using triangulation. The results of this study indicate that there are differences in the handling of hajj flights and regular flights, i.e. passengers are picked up on haj flights, differences in flight times, placement of parking stands, time slots for haj flights that cannot be determined, handling haj flights requires more cooperation between several units. Obstacles faced by AMC officers on hajj flights at Adi Soemarmo International Airport, namely vehicles transporting luggage and passengers of pilgrims who could not pass through the service road area, lack of human resources, and aircraft trouble. Efforts made by AMC unit officers so that the handling of regular flights and haj flights can run smoothly and effectively, namely by moving the parking stands for haj planes to become more accessible to the transportation of luggage and pilgrim passengers, AMC unit officers are able to optimize existing human resources in handling hajj and regular flights, for troubled aircraft the officers coordinate with the maintenance unit before passengers carry out the boarding process, so that haj flights and regular flights do not experience delays. Keywords : AMC officers, regular flights, Hajj flights.
Analisis Kapasitas Terminal Kargo Menurut Peraturan Menteri Perhubungan Nomor Km 29 Tahun 2005 di Bandar Udara El Tari Kupang Nusa Tenggara Timur Carmelita Crisma D Putri Jorina; Djoko Widagdo
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.632

Abstract

The cargo terminal is one of the main service facilities in the airport which aims to smooth the cargo process, for those who go out and in supported by adequate facilities and warehouses as stipulated in the Minister of Transportation Regulation concerning SNI 03-7047-2004 regarding airport cargo terminals so that flights can run smoothly, safely and safely. This study aims to determine the capacity of the cargo terminal and the application of Standard Operating Procedures (SOP) at the incoming cargo terminal at PT Angkasa Pura I at El Tari Kupang Airport, East Nusa Tenggara. This type of research is mix method. To obtain the results of this study using interview, observation and documentation methods conducted during the research. After obtaining the necessary data, the researcher will process the data into a discussion and make conclusions and suggestions. Based on the results of the research obtained by the researcher that the cargo terminal warehouse at El Tari Kupang airport is inadequate where the amount of incoming cargo production is greater than the capacity of the existing cargo warehouse especially during peak hours from the calculations that have been carried out, the cargo terminal warehouse at El Tari Kupang airport has met the standard guidelines stated in the Minister of Transportation Regulation No KM 29 of 2005. Although it has been found that the cargo terminal has met the applicable standards, the cargo terminal at El Tari Kupang airport still cannot accommodate cargo goods that arrive in large quantities resulting in overload in the incoming cargo warehouse. This can be influenced by several factors, namely high demand, errors in planning and lack of supporting facilities. In handling incoming cargo, the application of Standard Operating Procedures (SOP) at the incoming cargo terminal has been carried out in accordance with the applicable domestic cargo and postal service quality procedures. Keywords: Capacity, Cargo Terminal, Standard Operating Procedure (SOP).
Pengaruh Sertifikasi Halal dan Izin Edar BPOM terhadap Minat Beli Kosmetik pada Mahasiswi Mega Lestari; Idris Parakkasi; Muhammad Nasri Katman
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.633

Abstract

Whether we realize it or not, in everyday life, women's needs can’t be separated from cosmetics and other beauty products to support their appearance. The increasing public interest in beauty trends encourages the cosmetic industry to develop rapidly. The desire of women to always look beautiful invites actors who are not responsible for creating or trading cosmetics that do not meet the circulation regulations. Basically, this research was conducted with the aim of knowing the effect of halal certification and BPOM distribution permit on the buying interest of female students. This study uses descriptive analysis techniques with a quantitative approach. The population in this study were students of the Faculty of Economics and Islamic Business, Alauddin State Islamic University, Makassar. In determining the sample using the formula from Krijie and Morgan with a total sample of 336 respondents. IBM Statistics SPSS 25 was used as the data analysis method in this study. From the research process, it was found that halal certification had an effect on student cosmetic buying interest. Meanwhile, the distribution permit of BPOM also influences the cosmetic buying interest of female student. Keywords : Halal certification, BPOM Circulation Permit, Buying Interest, Cosmetics.
Pengaruh Brand Trust dan Brand Image terhadap Loyalitas Nasabah dalam Menggunakan Asuransi Jiwa pada Ajb Bumiputera 1912 Medan Nur Syamsidah Hayani; Tri Inda Fadhila Rahma; Juliana Nasution
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.634

Abstract

The high growth of service companies in Indonesia encourages companies to attract the hearts of their customers in order to become loyal customers of the company's products, one of the service companies that continues to grow in Indonesia is a service company in the insurance sector. Where life insurance is now seen as important and necessary in everyday life. One alternative approach that is widely used by companies is to create brand trust and the company's brand image to gain customer loyalty. This study aims to determine the effect of brand trust and brand image partially or simultaneously on customer loyalty in using life insurance at Ajb Bumiputera 1912 Medan. The method used in this study uses a quantitative method by taking 89 respondents from selected customers as research samples through probability sampling technique with calculations using the slovin formula. The questionnaire uses hypothesis testing with SPSS version 25 software and uses linear data using multiple linear regression analysis methods. The results of this study simultaneously from the variable brand trust (X1) and brand image (X2) have a positive and significant effect on customer loyalty. And partially the variables brand trust (X1) and brand image (X2) also have a positive and significant effect on customer loyalty in using life insurance. Keywords : Brand Trust, Brand Image, Customer Loyalty, Life Insurance.
Strategi yang Efektif dalam Pengembangan Produk Bank Muamalat KC Medan Baru Anika Amelia; Nursantri Yanti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.635

Abstract

In developing a company must have a strategy that is very effective in developing a product that must be done so that the company is always growing rapidly in the world of market competition. Product development for bank Muamalat KC Medan Baru, the business carried out by the company develops existing products or produces new products and takes a strategic approach to achieve success and avoid risks, and presents products that are attractive, competitive and provide convenience in transactions, as well as according with the needs of society and market industry. The purpose of this study is to find out the strategy for product development at Muamalat Kc Medan Baru bank. The method used is descriptive qualitative method. The results of this study indicate that the product marketing concept that Islamic banks need to pay attention to in developing products and services, namely: needs, wants, demands, production, utility, value and satisfaction. Direct product promotion channels for Bank Muamalat KC Medan Baru are by picking up the ball, introducing the Muamalat DIN application, using the Personal Selling model, optimizing Costomer Service, door to door. Keywords: Product Development Strategy, Bank Muamalat Products

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