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I Ketut Andika Priastana
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publikasi@triatmamulya.ac.id
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darma.susila@triatmamulya.ac.id
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Jurnal Mosaik Hospitaliti
Published by Universitas Triatma Mulya
ISSN : 26567571     EISSN : 30637090     DOI : https://doi.org/10.51713/jmh
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Mosaik Hospitaliti: a research journal with the abbreviation JMH is a journal that contains scientific papers from research results, case studies, conceptual and practitioner studies, and policy and managerial analysis related to the tourism and hospitality sector in a national and global context. The objectives and scope of JMH are Tourism Quality, Hospitality Industry Quality, Tourism Marketing Quality, Hospitality Marketing Quality, Tourism Human Resource Management Quality, Tourism Business Management Quality, Tourism Service Quality, Hospitality Service Quality, Tourism Sustainability, Hospitality Industry Sustainability, Green Tourism, Green Hotel Industry, Digital Tourism, Tourism Policy.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 5 Documents
 1 
Search results for , issue "Vol. 6 No. 2 (2024): Desember" : 5 Documents clear
Pengaruh Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Wisatawan Pada Puri Sabina Bed and Breakfast Jimbaran Bali Sedana, I Gede Agus Putra; Susila, I Made Gede Darma; Rusmiati, Ni Nyoman
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6219

Abstract

When a person compares the quality of a product or service with what they anticipated, they are said to be satisfied as a tourist. The purpose of this study was to determine, partially and simultaneously, the impact of trust (X2) and service quality (X1) on visitor satisfaction Y. Data for this study were collected through interviews, questionnaires, and observations at Puri Sabina Bed & Breakfast in Jimbaran, Bali. Visitors to Puri Sabina Bed & Breakfast Jimbaran, Bali constituted the population, and there were 75 respondents in the survey. Two methods of data analysis were used: Multiple Linear Regression and Descriptive Statistical Analysis. According to the test results, this study shows that, in addition to trust having a positive and significant impact on visitor satisfaction, service quality also has a positive and significant effect on visitor satisfaction. Furthermore, it shows that, in addition to their respective effects, service quality and trust significantly affect visitor satisfaction at the same time.
Studi Empiris: Hubungan Antara Gaya Kepemimpinan dan Fasilitas Kerja Terhadap Kinerja Karyawan Departemen Kitchen di The Stones Hotel Legian Bali Sudiyani, Gusti Ayu Fera Dewi; Sutapa, I Ketut; Wulandari, Pande Putu
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6220

Abstract

This study aims to determine the effect of leadership style and work facilities on employee performance at The Stones Hotel Legian Bali. The data collection techniques used are observation, questionnaires, and interviews. The population used was kitchen department employees at The Stones Hotel Legian Bali, with a sample of 63 respondents. Based on the results of the study, it was found that leadership style has a positive and significant effect on employee performance, work facilities have a positive and significant effect on employee performance, leadership style and work facilities have an influence of 53.3% on employee performance, and work facilities variables have a more dominant influence on employee performance. Therefore, the executive chef in the kitchen department of The Stones Hotel Legian Bali is advised to be wiser in leading his subordinates, so that the work situation can be conducive. The kitchen department at The Stones Hotel Legian Bali is also expected to provide inadequate work facilities, update facilities that are no longer suitable for use, and increase the number of incentives given to employees.
Pengaruh Harga dan Promosi Terhadap Keputusan Pembelian Makanan di Barokah Catering 99 Denpasar Hakiki, Nurul; Dewi , Luh Komang Candra
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6228

Abstract

This study aims to analyze the effect of price and promotion on purchasing decisions at Barokah Catering 99 Denpasar. The research used in this study is quantitative research. Respondents of this study were consumers who bought at Barokah Catering 99. The sampling technique used Purposive Sampling. The analysis technique in this study used multiple linear regression analysis. The results of the analysis show that 1) Price has a positive and significant effect on purchasing decisions at Barokah Catering 99, 2) Promotion has a positive and significant effect on purchasing decisions at Barokah Catering 99, 3) Price and promotion have a positive effect on purchasing decisions at Barokah Catering 99. These results mean that the more competitive the price and the more intense the promotion carried out will be able to increase purchasing decisions at Barokah Catering 99.
Pengaruh Komunikasi dan Motivasi Terhadap Kinerja Karyawan di The Bali Dream Villa Seminyak Suardiana, I Kadek Andi; Dewi, Desak Made Purnama; Susila, I Made Gede Darma
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6229

Abstract

Employee performance is a crucial element in determining the success of a company, especially in the tourism industry. The effectiveness of communication and work motivation greatly affects the level of performance. Good communication between management and employees can create a harmonious and productive work environment. On the other hand, high work motivation can encourage employees to give their best performance. This study aims to analyze the effect of communication and work motivation on employee performance at The Bali Dream Villa Seminyak. This research was conducted using quantitative methods. The population of this study was all employees of The Bali Dream Villa Seminyak, totaling 59 people. The data collection technique was by distributing questionnaires to all employees. With the help of SPSS 24 with quantitative descriptive analysis and the data was analyzed in multiple linear regression analysis. The results of this study found that communication (X1) has a positive effect of 0.256 with a significance value of 0.000 on employee performance (Y). This shows that increasing communication between employees and management will improve employee performance. Work motivation (X2) also has a stronger positive effect of 0.442 with a significance value of 0.000. Communication and work motivation simultaneously have a significant effect on employee performance, with communication being the dominant variable with a Standardized Coefficients beta value of 0.476 compared to work motivation which has a regression coefficient of 0.421. Several suggestions can be submitted to the management of The Bali Dream Villa Seminyak.
Persepsi Motivasi Kerja Karyawan di Le Grande Hotel Kabupaten Badung Bali Suriyani, Ni Nyoman Ayu; Sudirman, I Made; Endrayani
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6230

Abstract

The hospitality industry can motivate employees to work well in managing human resources. Work motivation is divided into 2 main forms felt by employees, namely internal motivation and external motivation. This study aims to measure employee perceptions of intrinsic and extrinsic motivation. This research is located at Le Grande Hotel, Badung Regency, Bali. Data collection techniques in this study used observation and questionnaires. The sample size of this study was 52 employees and analyzed using quantitative analysis with SPSS software. The results show that employee perceptions in terms of intrinsic motivation are dominated by indicators of success that employees get while working. Then in terms of extrinsic motivation, it is dominated by indicators of supervision carried out to employees. With these results, it is hoped that human resource management in the hotel industry can properly manage employee motivation while working at the hotel. This is necessary to continue to be able to improve employee satisfaction and the quality of service provided to tourists who stay overnight.  

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