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Agustin Widyowati
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INDONESIA
Journal of Hospital Management and Services
Published by Universitas Strada Indonesia
ISSN : 2829842X     EISSN : 28301056     DOI : https://doi.org/10.30994/jhms
Core Subject : Economy, Health, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health
Journal Of Hospital Management and Services is an open access journal (e-journal) which publishes scientific works for hospital administration or management. JHMS welcomes and invites original and relevant research articles in hospital administration or management, as well as literature study and case report particularly in hospital administration or management. This journal encompasses original research articles, review articles, and case studies, including: Hospital Planning System, Health Facility Project Feasibility Study, Health Regulation and Policies, Health Insurance, Hospital Business Management and Marketing, Hospital Risk Management, Management of Health and Hospital Service, Logistic management, Financial Management and Hospital Cost Accounting, Human Resource Management, Medical Records Management and Hospital Management Information Systems, Hospital Spatial and Asset Management, Medical Support Management, Production Management, Hospital Occupational Health and Safety Management, Hospital Environmental Health Management, Complaint Management and Customer Service, Hospital Health Counselingor Health Promotion, Hospital Public Relation, Hospital Performance Evaluation
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 75 Documents
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Analysis of Organizational Culture and Work Discipline on The Performance of ASN Nurses in General Hospital in Kediri Regency Sheilla Happy Putry; Panca Radono; Agustin Widyowati; sholichudin
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.132

Abstract

Hospitals, as healthcare institutions, require optimal performance from their healthcare workers. The performance of civil servant nurses at Kediri District Hospital (RSUD) shows disciplinary issues, such as late attendance and insufficient working hours, which can disrupt service quality. Organizational culture and work discipline are suspected to be important factors influencing nurse performance. This study used a quantitative approach with a cross-sectional design. The sample consisted of 86 civil servant nurses selected through simple random sampling. Data were collected using a questionnaire that had been tested for validity and reliability. Data analysis was performed using multiple linear regression to determine the effect of organizational culture and work discipline on nurse performance. The analysis results show that the organizational culture variable has a significant negative effect on performance, while the discipline variable has no significant effect. The organizational culture variable has a significance value of 0.019 with a regression coefficient value of -330. Because the significance value is negative than 0.05, this effect is considered significant but negative. Meanwhile, the discipline variable also shows an insignificant effect with a significance value of 0.694 and a regression coefficient of -0.051. These findings demonstrate the importance of implementing a positive organizational culture and enforcing work discipline as an effort to improve service quality. Hospital management is advised to strengthen a work culture that supports and enforces discipline as part of an effective human resource management system.
Implementation of the Occupational Safety and Health Management System (SMK3) at the Wates Community Health Center in Kediri Regency Wahyu Purnomo Jati; Rofik Darmayanti
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.140

Abstract

Risk management in healthcare facilities (fa5msyankes) aims to create a healthy, comfortable, safe, and secure work environment. Therefore, every healthcare facility needs to implement an Occupational Safety and Health Management System (SMK3). The Wates Community Health Center in Kediri Regency has implemented an SMK3 since 2019, making it crucial to conduct research on the system's implementation and the challenges encountered. Objective: To identify the process of policy formulation, planning, implementation, monitoring and evaluation, as well as performance review and improvement efforts, including challenges encountered in implementing the Occupational Safety and Health Management System (SMK3). Subjects and Methods: This study employed a qualitative method with a case study approach. The research subjects included management and the OHS team, while the research objects included the implementation of the SMK3 and its supporting documents. The instrument used was a questionnaire to guide the interviews. Data collection was conducted through interviews, observations, and documentation studies. Results: Internal OHS policies and planning have been established and effectively socialized. Eight OHS standards have been implemented in healthcare facilities. The OHS team routinely conducts monthly monitoring and conducts evaluations every semester. However, no external review or performance improvement efforts have been conducted. Internal obstacles include the workforce's lack of understanding of OHS implementation in healthcare facilities, resulting in incomplete implementation, coupled with limited funding. Externally, a challenge is the lack of support from relevant agencies responsible for overseeing OHS implementation in community health centers..
Exploration of Agent of Change Perceptions on Health Education for Stunting Prevention Based on the Health Belief Model Claudia Mel Kurniawan; Iha Nursolihah; Yosi Meidiawati
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.143

Abstract

Stunting is a chronic nutritional problem that hinders physical and cognitive growth. This qualitative study with an exploratory phenomenological design aims to explore the perceptions of GenRe Ambassadors of Karawang Regency regarding stunting prevention education based on the Health Belief Model (HBM). Through purposive sampling, five informants were involved in in-depth interviews which were analyzed using the Colaizzi thematic technique. The results of the study identified six main themes: perceived susceptibility, perceived severity, perceived benefits, perceived barriers, self-efficacy, and educational efforts and expectations. The informants recognized the risk of stunting due to unhealthy lifestyles and a lack of reproductive readiness. Although education was considered effective in increasing awareness, the main barriers were found to be the low interest of adolescents and the negative influence of social media. The study concludes that adolescents have a crucial role as agents of change. Strengthening peer education and digital campaigns is highly necessary to effectively break the chain of stunting.
The Impact of Digitalization of Services on Patient Satisfaction Rofik darmayanti; Endah Luqmanasari; Takariningsih Dwi N; Endra Widiyanto; Kurniawan Edi Priyanto
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.151

Abstract

Background: Digital transformation in the healthcare sector aims to improve operational efficiency and service quality. However, challenges in system readiness and users' digital literacy can affect patients' perceptions of the service. Objective: This study aims to determine and analyze the effect of service digitalization on patient satisfaction at [Name of Healthcare Institution]. Methods: This study used a quantitative approach with a causal associative design. Sampling was conducted using a purposive sampling technique with a total sample of 50 patient respondents. Primary data were collected through questionnaires with a 5-point Likert scale. Data analysis techniques included instrument testing (validity and reliability), classic assumption testing (normality and heteroscedasticity), simple linear regression analysis, hypothesis testing (t-test), and the coefficient of determination (R2) using SPSS software. Results: The regression analysis resulted in the equation Y = 10.150 + 0.712X. The t-test showed that service digitalization had a positive and significant effect on patient satisfaction (t-count } 5.124 > t }2.011; t 0.000 < 0.05). The coefficient of determination (R2) value was 0.358, indicating that 35.8% of patient satisfaction was influenced by service digitalization, while the remaining 64.2% was influenced by other variables outside this research model. Conclusion: The implementation of service digitalization is empirically proven to significantly increase patient satisfaction. Time efficiency is the main driver of satisfaction, especially for the productive age group. Management is advised to maintain system stability and provide assistance officers for patients with limited digital literacy. Keywords : digitalization, health services, patients
The The Relationship Between Nurses' Response Time and Patient Satisfaction in the Emergency Department of a Private Hospital in Surabaya, Indonesia Widayani Yuliana; Siti Zulichah
Journal of Hospital Management and Services Vol. 8 No. 1 (2026): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v8i1.152

Abstract

A fast response time in providing care will improve patient satisfaction levels. However, overcrowding in the Emergency Department (ED) often prevents nurses from delivering optimal care, resulting in 60% of patients reporting dissatisfaction and only 40% expressing satisfaction. This study aimed to analyze the relationship between nurses’ response time and patient satisfaction levels in the Emergency Department. This study employed a correlational analytic design with a cross-sectional approach. The population consisted of hospitalized yellow-triage patients admitted through the Emergency Department of a private hospital. A total of 78 respondents were selected using a consecutive sampling technique.The results showed that 78% of respondents received rapid response-time services, while 81% reported being very satisfied with the nursing care provided. Statistical analysis using the Spearman Rank test demonstrated a significant relationship between nurses’ response time and patient satisfaction (p = 0.002 < α = 0.05), with a correlation coefficient of r = 0.345, indicating a weak positive correlation. This finding suggests that faster nurse response times are associated with higher patient satisfaction levels. A fast response time plays an important role in determining patient satisfaction. Therefore, it is necessary to improve nurses’ skills, attitudes, and knowledge through continuous training programs to enhance the quality of emergency care services and ensure timely and accurate patient management in the Emergency Department.

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