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INDONESIA
Journal of Hospital Management and Services
Published by Universitas Strada Indonesia
ISSN : 2829842X     EISSN : 28301056     DOI : https://doi.org/10.30994/jhms
Core Subject : Economy, Health, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health
Journal Of Hospital Management and Services is an open access journal (e-journal) which publishes scientific works for hospital administration or management. JHMS welcomes and invites original and relevant research articles in hospital administration or management, as well as literature study and case report particularly in hospital administration or management. This journal encompasses original research articles, review articles, and case studies, including: Hospital Planning System, Health Facility Project Feasibility Study, Health Regulation and Policies, Health Insurance, Hospital Business Management and Marketing, Hospital Risk Management, Management of Health and Hospital Service, Logistic management, Financial Management and Hospital Cost Accounting, Human Resource Management, Medical Records Management and Hospital Management Information Systems, Hospital Spatial and Asset Management, Medical Support Management, Production Management, Hospital Occupational Health and Safety Management, Hospital Environmental Health Management, Complaint Management and Customer Service, Hospital Health Counselingor Health Promotion, Hospital Public Relation, Hospital Performance Evaluation
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 70 Documents
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The Analyze Of Health Service Utilization With The Compliance Of Paying Premium On The Independent Bpjs Participants Who Seek Treatment In Unit In Dr Iskak Tulungagung Hospital Bagus Puspita Aji; Sandu Siyoto; Aprin Rusmawati
Journal of Hospital Management and Services Vol. 2 No. 1 (2020): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v2i1.92

Abstract

Many people take advantage of the BPJS program me as an alternative to the issue of health care expenses using the cost insurance system so light. The problem is because of the patients who experienced delay paying premium / dues BPJS every month so that can not take advantage of health services. The purpose of this research is to know the relationship of health service utilization with the compliance of paying premium on the independent BPJS participants who seek treatment in Unit In Dr Iskak Tulungagung Hospital. The design of this study was observational with cross sectional approach. The population in this study were all patients of independent BPJS who treated in Unit In Dr. Iskak Tulungagung Hospital on average monthly number of 2500 patients. The sample is part of the population that is 80 respondents with accidental sampling technique. The data that have been collected is processed by chi square statistic test with significance α = 0,05. The results showed that from 80 respondents, most of respondents use BPJS service, that is 49 respondents (61,2%) and most of respondent pay BPJS premium regularly, that is 48 respondent (60,0%). The result of chi square test analysis obtained p-value = 0,005 (<0,05) which means reject H0 and accept H1 so that there is relation of health service utilization with compliance pay premium to participant of BPJS independent in Unit In Dr Iskak Tulungagung. Utilization of health services BPJS maximally will provide optimal health benefits that will make respondents realize the importance of paying premiums regularly in order to take advantage of health services.
Effect Of Giving Ricinus Comunis Leaves (Balacay) To Decrease In Body Temperature In Hypertermid Toddlers At Matanga Health Center, Banggai Laut Yeni; Eva Agustina; Rahmania Ambarika
Journal of Hospital Management and Services Vol. 3 No. 2 (2021): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v3i2.93

Abstract

Antipyretic administration is the main therapy in reducing hyperthermia, but excessive use of antipyretics can cause side effects. Balacay leaves have chemical content that can lower body temperature so that it has the potential as a non-pharmacological therapy for hyperthermia. The purpose of this study was to determine the effect of administering Ricinus comunis (Balacay) leaves on reducing body temperature in hyperthermic toddlers at the Matanga Health Center, Banggai Laut Regency. The design of this study was Pre Experiment with a one-group pre-post test approach. The sample studied was 61 hyperthermic toddlers determined through accidental sampling techniques. The independent variable was the administration of balacay leaves with the dependent variable being body temperature. Data collection used questionnaires and observations, the results were analyzed using the Willcoxon test at α = 0.05. The results of the study showed that all respondents had a body temperature before being given Balacay leaves in the high category, namely 61 respo Antipyretic administration is the main therapy in reducing hyperthermia, but excessive use of antipyretics can cause side effects. Balacay leaves have chemical content that can lower body temperature so that it has the potential as a non-pharmacological therapy for hyperthermia. The purpose of this study was to determine the effect of administering Ricinus comunis (Balacay) leaves on reducing body temperature in hyperthermic toddlers at the Matanga Health Center, Banggai Laut Regency. The design of this study was Pre Experiment with a one-group pre-post test approach. The sample studied was 61 hyperthermic toddlers determined through accidental sampling techniques. The independent variable was the administration of balacay leaves with the dependent variable being body temperature. Data collection used questionnaires and observations, the results were analyzed using the Willcoxon test at α = 0.05. The results of the study showed that all respondents had a body temperature before being given Balacay leaves in the high category, namely 61 respondents (100.0%) and after being given Balacay leaves, most respondents had a normal body temperature category, namely 38 respondents (62.3%) while the remaining 23 respondents (37.7%) had a high body temperature category. The results of the analysis obtained a p-value (0.000) < (0.05) so H0 was rejected, which means that there is an effect of giving Ricinus comunis leaves (Balacay) on reducing body temperature in hyperthermic toddlers at the Matanga Health Center, Banggai Laut Regency. The content of the Quercetin compound (3,4-dihydroxyflavonol) in Ricinus comunis leaves inhibits the production and release of histamine and inflammatory mediators that can trigger fever so that body temperature can slowly decrease.ndents (100.0%) and after being given Balacay leaves, most respondents had a normal body temperature category, namely 38 respondents (62.3%) while the remaining 23 respondents (37.7%) had a high body temperature category. The results of the analysis obtained a p-value (0.000) < (0.05) so H0 was rejected, which means that there is an effect of giving Ricinus comunis leaves (Balacay) on reducing body temperature in hyperthermic toddlers at the Matanga Health Center, Banggai Laut Regency. The content of the Quercetin compound (3,4-dihydroxyflavonol) in Ricinus comunis leaves inhibits the production and release of histamine and inflammatory mediators that can trigger fever so that body temperature can slowly decrease.
Hypertensive Diet Compliance With Blood Pressure For The Elderly In Muara Besar Village, The Working Area Of The Ogodeide Health Center Salmia; Atik Setiawan Wahyuningsih; Eva Agustina
Journal of Hospital Management and Services Vol. 2 No. 2 (2020): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v2i2.94

Abstract

Hypertension is a problem that is difficult to control because hypertensive patients rarely feel a symptom that the sufferer does not realize until they experience complications in vital organs such as the heart, brain and kidneys. Prevention of hypertension can be done by continuing a hypertensive diet to prevent further severe impacts. Objective: To find out if there is Dietary Compliance with Hypertension with Blood Pressure in the Elderly in Muara Besar Village, Ogodeide Health Center Working Area, Tolitoli Regency. The design used in the study was observational The population was All Elderly Hypertension. The sample size was 37 respondents using the Simple Random sampling technique. The Independent Variable of the study was dietary adherence. The dependent variable is Blood pressure. The data was collected using a questionnaire, then the data was analyzed using the Spearman rho test , with a significance level of α ≤ 0.05. The results of the study were obtained that p=0.021 with a=0.05, which means that H0 is rejected and H1 is accepted so that it can be interpreted that there is a relationship between hypertensive dietary compliance with blood pressure reduction in the elderly in Muara Besar Village, Ogodeide Health Center Working Area, Tolitoli Regency, with a correlation coefficient of 0.379 which means that there is a strong relationship. Hypertensive patients who are regular in their diet will increase the stability of blood pressure through the relaxation mechanism of blood vessels located in the vasomotor center which results in vasodilation activity so that blood pressure becomes stable
Provision Of Health Education For Pre Hospital Handling Of Traffic Accident Victims On Knowledge And The Attitude Of The Community In Tinalan Village Kediri City Yohanis Umbu Robaka; Yuli Peristiowati; Heri Saputro
Journal of Hospital Management and Services Vol. 2 No. 2 (2020): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v2i2.95

Abstract

The high number of deaths from traffic accidents is still one of the problems encountered in the State of Indonesia, and one of the factors that affect the high number of casualties is due to the slow handling death were waged against victims accidents traffic. The aim of research for the effect of education healt h pre- hospital on the victims of traffic accidents on knowledge and attitudes in the Village Tinalan Kediri. Research design pre-experimental approach of one-group pre-post test. Respondents were drawn using purposive sampling technique. Population The whole community of road users in Kelurahan Tinalan Kediri. Sample of 41 respondents. Independent Varabel of helath education, dependent variable of knowledge and attitude. Results were analyzed using the Wilcoxon statistical test. The results showed the majority of respondents have less knowledge before health education as many as 30 respondents (73.2%), almost all respondents had an attitude negative before health education as many as 34 respondents (82.9%), the majority of respondents have a good p se What Knowledge categories have health education as many as 23 respondents (56.1%), almost all respondents had an attitude with positive categories had been given health education se as many as 35 respondents (85.4%) of the total 41 respondents. Results of analysis addressing p-value = 0.000 <α 0.05, so the H1 accepted which means there is the effect of education health pre- hospital on the victims of traffic accidents on knowledge and attitudes in the Village Tinalan Kediri. Increased knowledge and attitude change towards the positive Tinalan Village community in handling traffic accident victims influenced by the information provided by the researchers through health education on handling the victims of traffic accidents so that people are aware of the importance of first aid to the victims of accidents.
Criminal Legal Protection Formulation Policy Towards Victims Of Criminal Acts In The Medical Field Widiyanto, Endra
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.96

Abstract

In fact, the officer cannot be blamed if he asks the patient whether he has money or not, but not because he is worried that the patient will not pay for the treatment/care, but because there is a fairly expensive prescription that must be filled at the pharmacy. In addition, the hospital is always blamed if there are bad consequences for the patient that occur during or after receiving treatment/care/medical actions in the form of a worsening condition of the disease, injury or even death. However, in fact, these complaints cannot be ignored so as not to cause prolonged and tiring legal conflicts. The objectives of this study are: (1) To describe the policy of formulating criminal law protection for victims of criminal acts in the medical field today. (2) To analyze the policy of formulating criminal law protection for victims of criminal acts in the medical field in the future. The type of approach used in this study is normative juridical. The data sources used in this study are primary legal materials, secondary legal materials and tertiary legal evidence. The data collection technique uses literature studies, including documentaries. Data analysis is normative-qualitative by interpreting and constructing statements contained in documents and legislation. The conclusion of this study is: (1) The policy of formulating legal protection for victims of medical crimes in positive criminal law in Indonesia, namely based on the Criminal Code, Law No. 36 of 2014 concerning Health, Law. No. 29 of 2004 concerning Medical Practice, apparently still has weaknesses. The weaknesses of the formulation policy are: (a) Formulation of medical crimes. (b) The formulation of responsibility for medical crimes can have individual or corporate legal subjects. (c) Formulation of criminal and criminal penalties in positive criminal law. (2) The policy of formulating legal protection for victims of medical crimes, criminal law in Indonesia is expected to provide a formulation of protection for victims in the form of guarantees/legal compensation for suffering/losses and also a formulation of legal protection not to become victims of similar crimes. The policy formulation of protection for victims of medical crimes in criminal law in Indonesia is as follows: (a) Through the policy of reformulation and reorientation of criminal law in the field of health and medical practice. (b) Based on the basic idea or principle of the idea of ​​balance.
Peaceful End Of Life Of Aids Patients In The Group Support Peers (Kds) Kediri City Andriono; Sutrisno; Novita Ana Anggraini
Journal of Hospital Management and Services Vol. 2 No. 1 (2020): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v2i1.97

Abstract

HIV infects white blood cells which causes a decrease in human immunity, making it susceptible to various infections. People with HIV/AIDS (PLWHA) face various symptoms related to HIV for a long time and must struggle to overcome various physical, social, poverty, depression, and cultural beliefs that can affect quality of life . This study focuses on exploring the fulfillment of basic needs based on the concept of peaceful end of life in AIDS patients which include , free from pain , get comfort , get dignity and respect , be at peace and experience closeness to significant others and those who care . The design of this study is qualitative with a narrative study approach. Using purposive sampling technique with a sample of some PLWHA in the Peer Support Group (KDS) of Kediri City totaling 4 informants. Data collection was carried out by in -depth interview with semi-structured interviews, the results were analyzed using an inductive thinking process. The results of the study showed 4 concepts of the Peaceful End of Life theory , namely free from pain , get comfort , get dignity and respect , closeness to significant others and those who care have been fulfilled, 1 concept that has not been fulfilled is being at peace. Peace is a need for every individual, both healthy and sick, especially for people with terminal illnesses such as AIDS. In people with HIV and AIDS (ODHA) in the Peer Support Group (KDS) in Kediri City, this has not been met . This is because because of feelings of fear of death, concerns about their health condition and anxiety about changes in their status in society or in their work environment.
Analysis Of Apm (Anjungan Pendaftaran Mandiri) System Services On Outpatient Patient Satisfaction At Gambiran Hospital, Kediri City Prisca Awanda; Ardi Bastian; Amarin Yudhana; Wening Palupi Dewi; Wahyu Purnomo Jati
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.100

Abstract

APM is a hospital innovation to improve service quality so as to increase patient satisfaction, which allows general patients who have been registered and whose requirements have been verified to be correct to register and receive a SEP (Participant Eligibility Letter) without having to go through the registration counter so that the registration process can be done in a short time. The purpose of the study was to analyze the effect of APM system services on outpatient satisfaction at Gambiran Hospital, Kediri City. This study used a quantitative observational design with a cross-sectional approach conducted in outpatient care at Gambiran Hospital, Kediri City. The population in this study were 1000 outpatients at Gambiran Hospital, Kediri City. The sample of this study was 286 people taken using a purposive sampling technique with the criteria of family/patient users of APM. The independent variable is the APM system service, while the dependent variable is outpatient satisfaction. Data collection used a questionnaire and analyzed using a person correlation test. The results of the Pearson correlation analysis test with p value = 0.000 and a correlation of 0.443, which means that there is a significant and positive relationship and sufficient strength of the relationship between the self-registration kiosk system service and the quality of outpatient patients at Gambiran Hospital, Kediri City. To improve patient satisfaction, adequate, innovative and up-to-date facilities are needed, supported by good human resources.
Analysis Marketing Mix On Revisit Interest Of Outpatient Patients At Ploso Hospital, Jombang Yayuk Utami; Agustin Widyowati; Ratna Wardani; Panca Radono
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.101

Abstract

Outpatient revisit interest is one of the important aspects to maintain the hospital’s existance. This research aims to identify the influence of the marketing mix on outpatient revisit interest at RSUD Ploso Jombang. This study uses a quantitative research type with a cross-sectional approach. The population consists oof new patient at RSUD Ploso Jombang totaling256 patients, with a sample of 73 respondents using purposive sampling technique. The dependent variable (revisit interest) and independent variables include the marketing mix, which encompasses product, price,place,promotion, process,people, and physical evidence. The research instrument is a questionnaire, and the analysis uses logistic regression test. The research results show that there is a significant influence of product (P-value =0.039) with wald results of 4.242, and process (P-Value =0.037) with wald result 4.355 on outpatient revisit interest. However, there is no significant influence of price (P-Value=0.418), place (P-Value=0.756), promotion (P-Value=0.736), people (P-Value 0.793), physical evidence (P-Value=0.786) on outpatient revisit interest. To attract patients to revisit, it is hoped that RSUD Ploso Jombang can optimize the available products and services by optimizing stock management and working with suppliers. Cooperation with suppliers, conducting regular training for medical staff, and implementing a patient feedback system to improve the availability of medicines and suitability of services for patients are also recommended.
Analysis Of Patient Receivables Management With Insurance Providers To Achive Receivables Settlement Targets At Persada Hospital Malang palupi dewi, wening
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.102

Abstract

Background: Hospital receivables represent a significant issue impacting public healthcare services directly. They can diminish the quality of healthcare provision, hinder investments in facility development and human resources, and increase the risks of payment failures and financial losses for hospitals. Therefore, effective and efficient receivables management is crucial for Persada Hospital to achieve its insurance receivables settlement targets. Method: The research employs a qualitative descriptive method with source triangulation and methods including direct observations and in-depth interviews. Result: Various factors influencing patient receivables with insurance providers include complex insurance policies, slow hospital administrative processes, and delayed payments from insurance companies. Regarding payment measurement, factors such as the number of days from claim submission to payment, percentage of claims paid on time, and number of claims delayed or denied are crucial for evaluating billing process performance. Strategies such as implementing information technology systems, staff training, and enhancing communication with insurance companies can help improve billing performance at hospitals. Conclusion: To continually develop more efficient and transparent billing systems and procedures, standardizing insurance claim procedures, utilizing information technology systems, and enhancing communication and coordination with insurance companies are strategic steps that can enhance the effectiveness and efficiency of patient receivables management.
Analysis Of Medical Record File Retention At Kanjuruhan Regional Hospital, Malang Regency: English Frengkianus Umbu Dasa, Frengkianus
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.103

Abstract

Background: The implementation of medical record documentation is expected to follow the standard operating procedures (SOP) set by the Ministry of Health. However, many hospitals have not fully complied with this SOP, although an effective document storage system, especially medical records, is very important. This study aims to assess whether the practice of document retention at Kanjuruhan Regional Hospital, Malang Regency, is in accordance with the Regulation of the Minister of Health of the Republic of Indonesia No. 269 of 2008 and the SNARS Accreditation standards. Method: This study uses a qualitative descriptive approach, by observing and recording the medical record retention procedure. Data were collected through in-depth interviews, observation, and documentation. Data analysis was carried out by reducing data, presenting data, and drawing conclusions. The validity of the data was tested through data triangulation. Results: The implementation of medical record file retention at Kanjuruhan Regional Hospital has not met the provisions of Regulation of the Minister of Health No. 269/Menkes/PER/III/2008 concerning the storage, destruction, and confidentiality of medical records. Medical records from 2014 were only retained in 2023 and 2024, exceeding the document age limit set by more than 5 years. Some of the problems faced include limited storage space, lack of trained workers, and complicated technology and procedures. Conclusion: The practice of medical record file retention has not fully followed the existing SOP. A commitment from the hospital is needed to ensure that the retention process is carried out according to policy by improving facilities and infrastructure and human resources.

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