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Agustin Widyowati
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INDONESIA
Journal of Hospital Management and Services
Published by Universitas Strada Indonesia
ISSN : 2829842X     EISSN : 28301056     DOI : https://doi.org/10.30994/jhms
Core Subject : Economy, Health, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Nursing Public Health
Journal Of Hospital Management and Services is an open access journal (e-journal) which publishes scientific works for hospital administration or management. JHMS welcomes and invites original and relevant research articles in hospital administration or management, as well as literature study and case report particularly in hospital administration or management. This journal encompasses original research articles, review articles, and case studies, including: Hospital Planning System, Health Facility Project Feasibility Study, Health Regulation and Policies, Health Insurance, Hospital Business Management and Marketing, Hospital Risk Management, Management of Health and Hospital Service, Logistic management, Financial Management and Hospital Cost Accounting, Human Resource Management, Medical Records Management and Hospital Management Information Systems, Hospital Spatial and Asset Management, Medical Support Management, Production Management, Hospital Occupational Health and Safety Management, Hospital Environmental Health Management, Complaint Management and Customer Service, Hospital Health Counselingor Health Promotion, Hospital Public Relation, Hospital Performance Evaluation
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 70 Documents
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BALANCE BETWEEN ETHICS AND LAW IN HEALTH PRACTICE Widiyanto, Endra; Rofik Darmayanti
Journal of Hospital Management and Services Vol. 7 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i1.107

Abstract

In the world of health, service practices carried out by medical personnel and health professionals have a direct impact on human life. Therefore, health practices must be based on complementary ethical and legal principles. Ethics act as a moral guideline that directs health workers to be professional, fair, and respect patient rights. Meanwhile, the law provides binding rules to ensure that every medical action is carried out in accordance with established standards and protects the rights of patients and health workers. This study aims to provide a better understanding of how to maintain harmony between the two, so that it can support the creation of responsible, moral, and legal health practices. In this study using library materials, books, references, online media, print media as supporting materials for writing this scientific work. The method used in this study is using the normative legal method, namely a deductive study. In the deductive approach, theory is used as the beginning of answering research questions. The data sources used in this study are secondary legal materials and tertiary legal materials. Data collection techniques use literature studies, including documentaries. Data analysis is normative-qualitative by interpreting and constructing statements contained in documents and legislationThe results of the study are used as reading material that is useful for everyone so that they can learn and guide them to behave in everyday life in interacting with other communities. These health ethics and laws can be utilized optimally as guidelines and rules that regulate the procedures for a person to be able to prioritize politeness in the social life of society.
THE EFFECTIVENESS OF THE ONLINE REGISTRATION SYSTEM ON THE WAITING TIME FOR OUTPATIENT SERVICES OF AL ITTIHAD HOSPITAL IN BLITAR REGENCY: English Tri Wulandari, Tri Wulandari; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 7 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i1.108

Abstract

The hospital provides healthcare services including outpatient, inpatient, and emergency services, as well as patient medical records. An agreement-based registration system is now increasingly important to improve efficiency and reduce costs. Online enrollment helps patients avoid long queues, in contrast to the time-consuming manual system. Long wait times affect the image, quality, and satisfaction of hospital services. This study assesses the effectiveness of the online registration system on the waiting time for outpatient registration at Al Ittihad Hospital. This study used an experimental design with two post-test-only groups, measuring the effectiveness of the online registration system on outpatient waiting time at Al Ittihad Hospital, Blitar Regency. The population was the entire outpatient, with samples calculated using the Slovin formula and purposive sampling methods. The independent variable is the online enrollment system, and the dependent variable is the patient's wait time. Data were collected by questionnaire and analyzed using SPSS, including validity, reliability, normality, coefficient of determination, and t-test. This study showed that the online registration system significantly reduced the outpatient waiting time at Al Ittihad Hospital, with a tally of 5,281 greater than ttable 1,656 and alpha 0.000 < 0.05. The T-test indicates that patients who use online systems have a shorter waiting time than conventional methods. These results support the zero (Ho) hypothesis that online registration systems affect wait times.
ANALYSIS OF SISBRO REGISTRATION SERVICES (OUTPATIENT ONLINE BOOKING SYSTEM) ON SISBRO USER SATISFACTION AT THE MEDICAL REHABILITATION INSTALLATION POLY OF GAMBIRAN HOSPITAL: English Nazahah Tahta Afida; Ardi Bastian
Journal of Hospital Management and Services Vol. 7 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i1.109

Abstract

Waiting time is one of the indicators of service quality that can have an impact on patient satisfaction. SIBRO can be used to facilitate online outpatient registration so as to increase patient satisfaction. The purpose of analyzing the SISBRO (Outpatient Online Booking System) registration service on the satisfaction of SISBRO users at the rehabilitation installation poly of Gambiran Kediri Hospital. Quantitative research design with a cross sectional approach conducted at the hospital. Gambiran Kediri in May-June 2024. The study population was all poly patients of the outpatient Medical Rehabilitation Installation at Gambiran Hospital who used SISBRO with a sample of 148 respondents using purposive sampling. Variables of SISBRO (Outpatient Online Booking System) registration services and satisfaction with SISBRO use. Data collection using questionnaires was analyzed using a simple linear regression test. The results of the study showed that the SIBRO registration service variable had significance (p-value 0.000), a strong relationship (0.987) and contributed 97.4% to SIBRO user satisfaction. There is a strong influence between registration services on the satisfaction of using SIBRO so that hospitals need to update the system and socialize to users to increase SIBRO user satisfaction.
INCOMPLETENESS ANALYSIS OF FILLING IN THE SUMMARY OF DISCHARGE OF INPATIENTS AT LAWANG MEDIKA HOSPITAL, MALANG REGENCY, EAST JAVA PROVINCE Tiara Kelana Zahrotunnisa; Panca Radono
Journal of Hospital Management and Services Vol. 7 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i1.110

Abstract

The discharge summary form has an important function for the claims process and the follow-up treatment required by patients in the hospital. The purpose of this study is to find out the cause of the incomplete filling of the summary of the discharge of inpatients at Lawang Medika Hospital, Malang Regency, East Java Province. The method in this study is qualitative descriptive. The data analysis carried out is data reduction, data presentation and conclusion drawn. The data validity test in this study is Data Triangulation. The policy in returning the incomplete return summary has not been implemented by the medical record officer because it focuses on the number of return medical record documents which are then given to the unit in charge of the claim process. Based on the results of the study, it is concluded that the four elements that can cause incompleteness in filling out the discharge summary must be evaluated and followed up so as not to hinder in providing services to patients at Lawang Medika Hospital.
THE EFFECT OF SERVICE EXCELLENCE ON PATIENT SATISFACTION IN THE OUTPATIENT ROOM OF GAMBIRAN HOSPITAL, KEDIRI CITY Sekar Rochmah Ningtyas; Amarin Yudhana
Journal of Hospital Management and Services Vol. 7 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i1.111

Abstract

The increasing need for quality health services and the increasingly fierce competition between hospitals in the era of globalization are critical factors for patient satisfaction and trust, so there is a need to improve the quality of services. The purpose of this study is to identify the influence of service excellence on patient satisfaction in road drainage installations. This type of research is a quantitative research of a cross sectional approach. The sample used was 54 new outpatients who were calculated using Gpower software with purposive sampling technique. The dependent variable in this study is patient satisfaction, while the independent variable is service excellence. Data was collected through the distribution of questionnaires and then analyzed using the Simple Linear Regression Test. The results of the study show that there is a significant influence between service excellence and patient satisfaction. It is important that employees have the knowledge and awareness to always provide excellent service and increase the speed of response and accuracy in providing medical information and services.
STUDY ON THE DIVISION OF NURSE WORK SHIFTS WITH THE QUALITY OF HEALTH SERVICES IN HOSPITALS USING THE LITERATURE REVIEW METHOD Bakator Citro Utomo; Sholichudin
Journal of Hospital Management and Services Vol. 7 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i2.115

Abstract

A shift system is a work arrangement system that provides an opportunity to take advantage of all the available time to operate work. Meanwhile, the quality of health services is the degree of perfection of health services in accordance with professional standards and service standards by using the potential resources available in hospitals or health centers in a reasonable, efficient, and effective manner. With good quality of health worker services and in accordance with what is expected by health service users, it will provide a reciprocity. The purpose of this study is to determine the work shift of nurses and the quality of health services in hospitals based on literature review. This research is a descriptive analytical research based on a literature review study. The results obtained from this study are that the relationship between work shifts and the quality of health services is indirectly related. However, through the intermediary of work stress, work fatigue, work performance, patient satisfaction, and so on.
ANALYSIS OF BED USE EFFICIENCY WITH BARBER JOHNSON GRAPH AS AN EFFORT TO REDUCE THE WAITING TIME OF INPATIENTS IN THE EMERGENCY ROOM Duana, Farma; Amarin Yudhana; Ardi Bastian
Journal of Hospital Management and Services Vol. 7 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i2.116

Abstract

This study analyzed the efficiency of bed use using the Barber Johnson graph as an effort to reduce the length of waiting time for inpatients in the emergency room of Wava Husada Kepanjen Hospital. The research method used a mixed design with quantitative data collection to measure efficiency indicators such as BOR, LOS, TOI, and BTO, as well as qualitative interviews to explore the factors that cause long waits. The results showed high bed occupancy rates and bed turnover, which contributed to the length of patient wait times. This study suggests optimizing bed management and improving organizational processes to accelerate patient services. These findings provide practical implications for hospital management to improve patient flow and emergency service efficiency.
THE INFLUENCE OF FAMILY KNOWLEDGE AND PATIENT PERCEPTION OF BPJS INPATIENT HEALTH POLICY ON THE DECISION TO UPGRADE AT HOSPITAL IN KEDIRI CITY Dwi Kumala Sari; Laili Wulandari; Endra Widiyanto
Journal of Hospital Management and Services Vol. 7 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i2.117

Abstract

This study aims to measure the influence of family knowledge and patient perception on the decision to upgrade the inpatient class of BPJS participants at Gambiran Hospital, Kediri City. A quantitative research design with a cross sectional approach was used on 164 respondents selected through purposive sampling. Data were collected using questionnaires and analyzed by multiple linear regression. The results showed that family knowledge and patient perception had a significant effect on the decision to upgrade, with p-values of 0.002 and 0.004, respectively. Patient perception had a greater influence (B = 0.099) than family knowledge (B = 0.018). It is recommended that hospitals hold socialization to improve family understanding and patient perception of the BPJS upgrade policy.
DESIGNING THE DOCHOME APPLICATION TO SUPPORT EXCELLENT SERVICE AT THE KANJURUHAN HOSPITAL NERVE POLYTECHNIC, MALANG REGENCY Ainul Mutrofin; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 7 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i2.118

Abstract

Telehealth is the use of electronic information and telecommunications technology to treat patient health by medical personnel and doctors. Designing the DocHome application to support and improve excellent service at the Kanjuruhan Regional Hospital, Malang Regency. The method in this research is descriptive qualitative. In determining informants, researchers used a purposive sampling technique that met the inclusion and exclusion criteria with 4 informants. Data collection techniques use interview and observation techniques. The data analysis carried out was data reduction, data presentation and drawing conclusions. The data validity test in this research is Data Triangulation. Neurology clinic services are almost the same as the clinic services at the Kanjuruhan District Hospital, Malang Regency. What is mandatory in the neurology clinic is that patients are required to measure the patient's blood pressure, because the most important thing needed by a neurologist is the patient's blood pressure. Based on the research results, it was concluded that the use of technology could especially be applied in the Kanjuruhan Regional Hospital's neurology clinic.
ANALYSIS OF THE EFFECTIVENESS OF SOCIAL MEDIA AS A MARKETING MEDIA ON OUTPATIENT KNOWLEDGE OF HOSPITALS Layla Defitria; Panca Radono
Journal of Hospital Management and Services Vol. 7 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i2.119

Abstract

ABSTRACT The background of this research is based on the importance of social media in the dissemination of health information and patient education in the digital era. This study aims to analyze the effectiveness of the use of social media as a marketing tool in increasing patient knowledge about services at Gambiran Hospital, Kediri City. The research method used is quantitative design. Data was collected through questionnaires that were shared with patients before and after they received information through social media posts of Gambiran Hospital.Social media has proven to be effective in increasing patient knowledge about hospital services. The use of social media as a marketing medium has proven to be effective in increasing patient knowledge about outpatient services at Gambiran Hospital, so it is necessary to maintain and always improve the quality and evaluate the program in order to increase patient interaction and involvement, as well as strengthen the image and reputation of the hospital.

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