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Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Published by Lembaga Administrasi Negara
ISSN : 14114917     EISSN : 26209063     DOI : 10.31845/jwk
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Social Sciences
This journal focuses on disseminating problems and issues in public administration and public policy. Published journal article of Jurnal Wacana Kinerja covers areas, including: Public sector human resource management; Public sector organization; Public sector management; Public sector innovation; Public service; Public policy; Local government; and Governance.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 9 Documents
 1 
Search results for , issue "Vol 27, No 2 (2024)" : 9 Documents clear
Cover JWK 27 (2) 2024 Masrully, Masrully
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1030

Abstract

Evaluasi Kebijakan Perbandingan Pengadaan Pegawai Non Aparatur Sipil Negara antara Mekanisme Swakelola dan Mekanisme Outsourcing di Puslatbang PKASN Lembaga Administrasi Negara Muttaqin, Muhammad Afif
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1033

Abstract

This research is motivated by issues encountered in the implementation of non-civil servant recruitment policies at the Puslatbang PKASN of the National Institute of Public Administration. These issues include the salaries of non-civil servant staff not meeting the regency or municipality minimum wages (UMK) and disciplinary violations due to inadequate work supervision. There are two policy options for recruiting non-civil servants: self-management and outsourcing. Puslatbang PKASN has implemented both mechanisms; however, the benefits of these mechanisms have not yet been analyzed. Therefore, this study aims to evaluate the non-civil servant staff recruitment policy at the PKASN Training Center from an economic perspective by comparing these two recruitment mechanisms. This aligns with one of the objectives of procurement, which is to achieve the best value for money. In this research, the author employs a comparative study using a quantitative method through cost-benefit analysis (CBA). The cost element is assessed based on expenses incurred at each stage of the recruitment process, while the benefit element is evaluated based on the value of the services provided by non-civil servant staff in supporting Non-Tax State Revenue (PNBP) activities at the Puslatbang PKASN. The Net Present Value (NPV) and Internal Rate of Return (IRR) are used as investment appraisal methods to assess the costs and benefits of the recruitment. The conclusion drawn from the study indicates that both self-management and outsourcing mechanisms are viable for continuing the recruitment of non-civil servants. However, when comparing the two, the self-management mechanism is more beneficial and efficient than the outsourcing mechanism
Keuangan Publik: Teori dan Implementasi Pengambilan Keputusan Publik Lintang, Kanaya
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1035

Abstract

Keuangan publik meliputi pengelolaan anggaran negara, pajak, dan belanja pemerintah. Dalam perencanaan dan pelaksanaannya harus dilaksanakan dengan prinsip transparansi dan akuntabilitas, bagaimana pada setiap proses pengambilan keputusan di bidang keuangan publik harus melibatkan berbagai pemangku kepentingan, termasuk pemerintah dan masyarakat. Hal ini bertujuan agar memastikan bahwa kebijakan yang dihasilkan mampu memenuhi kebutuhan dan aspirasi masyarakat secara efektif. Dengan demikian, kolaborasi antara pemerintah dan masyarakat menjadi kunci dalam menciptakan kebijakan yang responsif dan berkelanjutan.
Transformation of Service Quality through Digital-based Waste Management in Semarang City Avianto, Bhakti Nur; Wirdayanti, Agnes; Pramanti, Adilita
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.941

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi aplikasi Silampah dalam transformasi pengelolaan limbah di Kota Semarang. Aplikasi Silampah merupakan platform digital yang memungkinkan masyarakat melapor limbah secara real-time kepada otoritas. Melalui analisis deskriptif dengan pendekatan kualitatif, penelitian ini mengumpulkan data melalui wawancara, observasi lapangan, dan studi dokumenter. Responden penelitian meliputi pekerja sanitasi, pengelola aplikasi, dan komunitas pengguna. Temuan penelitian menunjukkan bahwa implementasi Silampah telah memberikan kontribusi signifikan terhadap peningkatan efisiensi pengumpulan dan pengelolaan limbah di Kota Semarang. Fitur-fitur teknologinya seperti pelaporan limbah real-time, respons cepat pekerja sanitasi, dan kesadaran lingkungan yang ditingkatkan telah meningkatkan kualitas pelayanan public. Namun, tantangan seperti infrastruktur teknologi yang belum merata dan partisipasi masyarakat yang belum merata masih perlu diatasi untuk memaksimalkan manfaat pelaksanaan Silampah. Studi ini memberikan wawasan berharga bagi pemerintah daerah dan pemangku kepentingan untuk terus meningkatkan sistem pengelolaan limbah berbasis teknologi guna mencapai tujuan pembangunan berkelanjutan di kota-kota lain di Indonesia.
Peningkatan Pelayanan Publik: Pengelolaan Ekowisata Di Daerah Provinsi Yogyakarta Berdasakan Ulasan Sentimen Pengunjung Kurniawan, Iwan
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.942

Abstract

The development of ecotourism, especially in the Provinsi Yogyakarta region known for its rich natural and cultural potential, depends on the improvement of public services. The aim of this research is to identify the strengths and weaknesses in the public services provided by destination managers in Provinsi Yogyakarta through visitor sentiment analysis toward ecotourism in the area. Additionally, the purpose of this sentiment analysis is to explore whether visitors have a positive, negative, or neutral impression of these ecotourism attractions and to evaluate tourism management with various strategies for improvement. The research method uses a quantitative approach by collecting secondary data and processing it through sentiment analysis. The research findings show that tourist destinations in Provinsi Yogyakarta receive predominantly positive reviews, with 44 positive reviews compared to 11 negative ones. Beaches, mountains, museums, and temples are the most frequently visited destinations. Therefore, the development strategies should focus more on these four tourist destinations.
Efektivitas Pelayanan Jaminan Kesehatan Berbasis Elektronik pada Kantor Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Kabupaten Karawang Pusung, Adila Alanisagita; Purnamasari, Hanny
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.919

Abstract

This study aims to evaluate the effectiveness of electronic services provided by BPJS Kesehatan in Karawang Regency. The electronic services are expected to facilitate public access to services such as membership registration, health facility transfers, and others online, without the need to visit the BPJS Kesehatan office in Karawang Regency. However, the use of these electronic services remains limited among the people of Karawang Regency. This study employs a qualitative approach to gain an in-depth understanding of the issues surrounding the effectiveness of BPJS Kesehatan’s electronic services in Karawang Regency. Data collection and analysis refer to Effectiveness Theory. The study utilizes data from BPJS Kesehatan staff in Karawang Regency and BPJS participants in the area, with data gathered through observation, interviews, documentation, and literature review. The findings indicate that the electronic services provided by BPJS Kesehatan in Karawang Regency are not yet effective. The outreach efforts have not optimally increased public understanding, are not well-targeted, and there are system issues that slow down service delivery. The goal of electronic services—to provide easy, fast, and equitable access—has not yet been achieved, meaning the expected changes in the community have not materialized. To enhance service effectiveness, it is recommended to broaden well-targeted outreach efforts, conduct regular system maintenance, and collaborate with relevant agencies in Karawang Regency and the community so that the goals of electronic services can be achieved and bring about positive change for the public.
Peran Puslatbang PKASN LAN dalam Pengembangan Sumber Daya Manusia Aparatur Sipil Negara untuk Mendorong Peningkatan Pelayanan Publik Pranawa, Widyawan
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1031

Abstract

The issue of insufficient skills and capacity among employees, even at the managerial level, who are ineffective in managing public services, has been a persistent problem since the early reform era. This study examines the amendments to Law Number 5 of 2014 on Civil Servants (ASN) by the House of Representatives in 2023, which include changes such as a more flexible ASN recruitment process, ease of mobility for high-performing employees, accelerated competency development, and addressing performance issues among employees. These changes inspired the creation of the ASN Corporate University (Corpu). This research utilizes a descriptive qualitative approach with a case study method. The choice of a qualitative approach is based on the need to thoroughly understand and comprehend the phenomenon under study, grounded in HumanResource Development (HRD) theory and the Corporate University concept. The CorporateUniversity at Puslatbang PKASN has successfully implemented programs that have had a positive impact on ASN HR development. It encompasses three key aspects of ASN HR development: Leadership Training, Talent Management, and Competency and Potential Assessment of ASN employees, reflecting concrete efforts in the development of civil servants in Indonesia.
Inovasi Pelayanan Publik Suhendar, Ade
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1029

Abstract

Kepemimpinan Presiden Prabowo Subianto yang dimulai pada 20 Oktober 2024, mengusung prioritas 8 program kerja atau lebih dikenal dengan Asta Cita diharapkan membawa perubahan dalam pelayanan publik di Indonesia. Program ini mencakup delapan pilar utama yang dirancang dengan harapan bisa membawa Indonesia menuju masa depan yang lebih baik. Salah satu fokus utama dari Asta Cita adalah peningkatan pelayanan publik, yang dianggap sebagai tulang punggung pembangunan bangsa.
Implementasi e-Government dalam Pelayanan Administrasi di Dinas Pemberdayaan Masyarakat Desa Kabupaten Bandung Barat Tahun 2024 Rochaeni, Atik; Fujilestari, Noer Apptika; Irawaty, Tinda
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.1034

Abstract

This research aims to evaluate the implementation of E-government in administrative services at the West Bandung Regency Village Community Empowerment Service. Even though local governments have regulations that support the implementation of E-government, initial observation results show that implementation is still not optimal. The village community is still not familiar with E-government and the official website which is still under maintenance is the main obstacle. This research uses a qualitative approach with data collection techniques through in-depth interviews, observation, and literature study. The research results show that the main obstacles to implementing E-government are the low connectivity and use of information technology, lack of competent human resources, and minimal budget allocation. As a result, people have difficulty accessing public services online.

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