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Communica : Journal of Communication
Published by PT Penerbit Ilmiah Indonesia
ISSN : -     EISSN : 30464765     DOI : https://doi.org/10.61978/communica
Core Subject : Education, Social,
Languange, Linguistic, Communication & Media Social Sciences
Communica : Journal of Communication with ISSN Number 3046-4765 (Online) published by Indonesian Scientific Publication, is a leading open-access and peer-reviewed scientific journal dedicated to the dissemination of high-quality research in the field of communication. Since its establishment, Communica has been committed to publishing research articles, theoretical papers, case studies, and innovative analyses that undergo rigorous peer review to ensure the highest standards of academic excellence.
Arjuna Subject : Ilmu Sosial - Komunikasi
Articles 63 Documents
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Discursive Commodification of Pesantren Adab Symbols in TRANS7's Xpose Uncensored Noval; Teguh Priyo Sadono; Merry Frida Tri Palupi
Communica : Journal of Communication Vol. 4 No. 4 (2026): October 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/communica.v4i4.1608

Abstract

Television representations of pesantren do not merely depict social reality. They also shape the context through which audiences interpret symbols of adab, tradition, and religious authority. This study examines the representation of santri-kiai relations in TRANS7's Xpose Uncensored segment aired on 13 October 2025. The novelty of this study lies in its focus on the discursive commodification of pesantren adab symbols by external television media. It introduces the concept of the materialisation chain and uses integrated verbal-visual analysis while distinguishing discursive commercialisation from factual commercial practice in pesantren. This study used a critical qualitative approach with Teun A. van Dijk's socio-cognitive model. Primary data consisted of verbal transcripts, captions, visual sequences, gestures, and verbal-visual relations in a 51-second segment. Contextual data were drawn from broadcasting regulations, a decision of the Indonesian Broadcasting Commission, institutional responses, and scholarly literature. The study concludes that the commercial meaning produced by the segment is an effect of audiovisual discourse construction, not factual evidence that pesantren or kiai engage in commercialisation. Cultural sensitivity should therefore be understood as part of communicative accuracy and broadcasting responsibility.
Public Relations Coordination during Water Service Disruptions at Perumda Tugu Tirta in Malang, Indonesia: An Organizational Ethnography Elchin Gashimov; Rr. Hawik Ervina Indiworo; Muhammad Raqib Bin Mohd Sofian; Almighty C. Tabuena
Communica : Journal of Communication Vol. 3 No. 4 (2025): October 2025
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/communica.v3i4.1968

Abstract

Water service disruptions require public relations personnel to coordinate uncertain technical information with customers’ immediate communication needs. This study examines how disruption information is verified, translated, approved, distributed, and revised at Perumda Tugu Tirta, Malang, Indonesia, during January–April 2026. Using an organizational ethnographic framework, the analysis draws on 11 supplied interview accounts spanning public relations, customer service, technical operations, digital communication, and organizational documentation. Reflexive thematic analysis and reconstruction of three reported disruption episodes identified five themes: maintaining information uncertainty, translating technical updates into customer-relevant messages, synchronizing internal and external communication, balancing accessibility with documentation, and incorporating customer feedback into recovery assessments. Findings revealed collaborative coordination alongside information gaps, inconsistent message versions, and differing interpretations of service restoration. The study proposes an iterative communication process integrating technical verification and customer feedback to improve disruption management. It contributes a process-oriented understanding of public relations coordination under operational uncertainty. However, findings remain limited to the supplied interview accounts, requiring further verification of source provenance and observational triangulation before claims of completed organizational ethnography can be established.
Apology Specificity and Corrective Action Effects on Consumer Trust Following a Simulated E-Commerce Data Breach in Bandung Prof. Dr. Hasnizam Shaari; Abdullah Al Ma'mun Sarwar; Efriyani Sumastuti
Communica : Journal of Communication Vol. 4 No. 2 (2026): April 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/communica.v4i2.1969

Abstract

Consumer trust is critical in e-commerce, particularly when personal information is compromised through a data breach. This study examined whether apology specificity and the inclusion of corrective action independently and in combination affect consumer trust following a simulated e-commerce data breach. Drawing on Situational Crisis Communication Theory (SCCT), Image Repair Theory (IRT), and organizational trust frameworks, we conducted a 2 × 2 between-subjects factorial experiment with 200 adult e-commerce users recruited purposively from Coblong District, Bandung, Indonesia, and randomly assigned to four conditions varying in apology type (general vs. specific) and corrective action (absent vs. present). Consumer trust was assessed using a six-item Likert scale (α = .93). A two-way analysis of variance revealed significant main effects for both apology specificity, F(1, 196) = 7.11, p = .008, partial η² = .035, and corrective action, F(1, 196) = 36.23, p < .001, partial η² = .156. A significant interaction also emerged, F(1, 196) = 7.68, p = .006, partial η² = .038: the trust advantage of a specific apology was pronounced only when corrective action was simultaneously present (Δ = 0.69, 95% CI [0.33, 1.04], p < .001) and negligible when corrective action was absent (Δ = −0.01, 95% CI [−0.37, 0.34], p = .941). These findings extend crisis communication theory by isolating two independently actionable message components and demonstrate that their combination produces trust effects exceeding their individual contributions, with corrective action emerging as the dominant factor.

Page 7 of 7 | Total Record : 63

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