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Jurnal Manajemen Maranatha
Published by Universitas Kristen Maranatha
ISSN : 14119293     EISSN : 25794094     DOI : http://doi.org/10.28932/jmm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Focus and scope of Jurnal Manajemen Maranatha areas include marketing management, financial management, human resource management, operation management, and entrepreneurship. JMM accepts articles in the form of quantitative and qualitative research results, conceptual studies, and various other similar scientific papers.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 345 Documents
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Peningkatan kinerja tenaga administrasi: Sebuah studi tentang faktor pelatihan dan pengembangan Marisca Yessica Sirait; Lina Anatan
Jurnal Manajemen Maranatha Vol 23 No 1 (2023): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i1.7596

Abstract

This article aims to examine the effect of training and development on the performance of administrative staff at Universitas Kristen Maranatha. This study involved 70 administrative staff as samples. A quantitative approach is used with data collection using a questionnaire and data analysis using SPSS software version 26. To test the hypothesis, this study used multiple linear analysis. The study found that training affects the performance of administrative staff at Universitas Kristen Maranatha positively and significantly, and development also affects the performance of administrative staff at Universitas Kristen Maranatha positively and significantly. Training and development have a positive impact on the performance of administrative staff at Universitas Kristen Maranatha. The more planned the training and development program, the more it will affect the performance of administrative staff.
Peran kecintaan merek terhadap kepuasan merek, keterlibatan merek, dan loyalitas merek Burhanudin Burhanudin; Binta Febryanti
Jurnal Manajemen Maranatha Vol 23 No 1 (2023): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i1.7610

Abstract

This research aims to examine the influence of brand satisfaction on brand love and subsequently on both brand engagement and brand loyalty in the context of beauty products. Additionally, this research examines the mediation effect of brand love on the relationship between brand satisfaction and brand engagement, as well as between brand satisfaction and brand loyalty. The sample for this research consisted of 358 respondents. This study employed structural equation modeling to analyze the data. The results of this research indicate that brand satisfaction has a significant positive effect on brand love and subsequently on both brand engagement and brand loyalty. Additionally, this research reveals mediation effects, with brand love mediating the relationship between brand satisfaction and brand engagement, as well as between brand satisfaction and brand loyalty. These findings suggest that beauty product marketers can utilize brand satisfaction to drive engagement, loyalty, and love to a brand as a marketing strategy.
Faktor pembentuk niat perilaku penggunaan dompet digital pada aplikasi marketplace Shellen Shellen; Margaretha Ardhanari; Deatri Arumsari Agung
Jurnal Manajemen Maranatha Vol 23 No 1 (2023): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i1.7666

Abstract

Peoples preferences for shopping online and paying with digital wallets have shifted since the COVID-19 pandemic. Nonetheless, there is still inadequate research focusing on the use of digital wallets in shopping transactions on Indonesian marketplace platforms. The purpose of this study is to investigate and assess the impact of performance expectancy, effort expectancy, self-efficacy, social influence, attitudes, and perceived behavioral control on behavioral intentions in Indonesians who use digital wallets. This is a quantitative study that employs purposive sampling approaches to determine respondents. Data was collected by the distribution of online questionnaires to a total of 170 respondents. The PLS-SEM (Partial Least Square - Structural Equation Modeling) data analysis technique was employed in this study, along with Smart-PLS software. Hypothesis testing results reveal that performance and effort expectancies influence attitudes. Furthermore, it has been demonstrated that self-efficacy influences perceived behavioral control. Attitudes and perceived behavioral control have also been proven to influence behavioral intentions positively. The managerial implications of this research center on the strategy of marketplace platforms in increasing the use of digital wallets in Indonesia. The novelty of this research can be found in the role of self-efficacy, perceived behavioral control, and social influence on behavioral intentions, which has not been widely studied in Indonesia. This research also focuses on using digital wallets in Indonesia, which represents a wide opportunity for online retailers.
Peran customer satisfaction sebagai mediator dalam hubungan antara brand experience dan brand loyalty Reyner Alexander Lyman; Marcellia Susan; Istiharini Istiharini
Jurnal Manajemen Maranatha Vol 23 No 1 (2023): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i1.7676

Abstract

The development of the smartphone industry has caused market competition between smartphone manufacturers to become increasingly dynamic. Samsung smartphone line currently dominates the global market share. However, from year to year, Samsung market share continues to decline. Apart from that, many consumers complain about experience, loyalty, and satisfaction. The study aims to ascertain how brand experience, which is mediated by customer loyalty to Samsung smartphones, affects customer satisfaction. The research method used is descriptive research with a quantitative approach using the Partial Least Square Structural Equation Model (PLS-SEM). The criteria for this research were 216 respondents aged at least 20 years in Indonesia and using Samsung smartphones. Data collection uses an online questionnaire and non-probability sampling. The findings demonstrate that, through customer satisfaction, brand experience positively impacts customer loyalty.
Faktor-faktor penentu repurchase intention pada produk shopping di e-commerce Ajie Bayu Pangestu; Ari Setiyaningrum
Jurnal Manajemen Maranatha Vol 23 No 1 (2023): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i1.7701

Abstract

This study tries to investigate both the direct and indirect influence of privacy concern, innovativeness, and ease of use on repurchase intention through e-satisfaction as the mediating variable. The research model was examined within the context of shopping products in e-commerce involving 350 respondents. Sampling was carried out using a purposive sampling technique. PLS-SEM analysis with SmartPLS 3.0 software was utilized in the data analysis. The research findings indicate that privacy concern, innovativeness, and ease of use do not have a direct influence on repurchase intention, e-satisfaction was found to have an influence on repurchase intention. The results of the mediation test show that e-satisfaction is not proven to mediate the influence of privacy concern on repurchase intention, while e-satisfaction is proven to mediate the influence of innovativeness and ease of use on repurchase intention.
Penanganan masalah turnover intention pekerja industri kreatif di Jakarta Indira Safirawarman; Justine Tanuwijaya; Andreas Wahyu Gunawan Putra
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.7791

Abstract

This study’s focus is aimed to analyze the turnover intention of creative industry workers in Jakarta, by analyzing the effect of perceived organizational support, work-family conflict, and supervisor support to turnover intention. The number of samples in this study are 116 respondents who work in creative industries. The sampling itself was taken using a purposive sampling method. The data collection instrument collected by online questionnaire using Google Form. The data analysis method uses descriptive statistics and SEM (Structural Equation Modeling) with SmartPLS software. The results of this study found there is an effect of perceived organizational support on work-family conflict, in addition to work-family conflict on turnover intention, but the same thing does not apply to supervisor support. The managerial implication of this research is that companies in the future is able to pay attention more to the forms of support for employees that aim to support their welfare while working at the company. Suggestions for the next similar research can focus on factors that can reduce the level of employee turnover intention, even though there is work-family conflict happen in workers.
Iklim kerja yang etis dan intensi melakukan whistleblowing Ahmad Lidiono Nur; Endang Sulistyaningsih; Levi Nilawati
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.7817

Abstract

The purpose of this study is to examine the impact of an ethical work environment on the intention to report wrongdoing, with job satisfaction and self-efficacy as mediating factors, drawing from the Theory of Planned Behavior. The research was conducted at a state-owned bank, employing purposive sampling to gather data from 210 banking employees in Jakarta, Indonesia. Hypothesis testing utilized Structural Equation Modeling (SEM) with the Lisrel 8.80 program. The findings indicate that an ethical work climate has a positive influence on job satisfaction, self-efficacy, and whistleblowing intention. However, job satisfaction exerts a negative impact on whistleblowing intention, and therefore does not mediate the relationship between the ethical work environment and whistleblowing intention. Meanwhile, self-efficacy positively affects whistleblowing intention, but similarly does not mediate the relationship with ethical work climate. This study demonstrates that the intention to behave is the primary determinant of a person's actions and is not significantly influenced by the two tested mediating variables, following the Theory of Planned Behavior.
Faktor-faktor yang memengaruhi harga saham sektor consumer non-cyclicals Richard Haryadi; Jacinta Winarto
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.7902

Abstract

Economic conditions are full of uncertainty, which can make non-cyclicals consumer (JKNONCYC) sector stocks benefit. Research was conducted to determine the effect of GPM, EPS, ROE, DER, and innovation on stock prices in JKNONCYC sector stocks listed on the Indonesia Stock Exchange (IDX) in 2018-2022, so that companies can make use of the situation. The population in this study was 122 companies, while the sample was 13 companies selected using purposive sampling method. The analysis technique used is panel data regression analysis with the fixed effect model method. The result showed that partially GPM and DER had no effect on stock prices, EPS and innovation had a positive effect on stock prices, while ROE had a negative effect on stock prices. Simultaneously, GPM, EPS, ROE, DER, and innovation affect stock prices by 98.67 percent. Companies can increase stock prices by paying attention to the level of EPS, ROE, and innovation, so that investors are interested in investing.
Komitmen afektif karyawan hotel: Peran berbagi pengetahuan dan kepuasan kerja Andreas Irawan Tirto; Fenika Wulani
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8444

Abstract

This study aims to analyze the effect of knowledge sharing and job satisfaction on the affective commitment of hotel employees working in Surabaya. Data collection was done with a survey questionnaire. This study has 63 respondents. The data analysis was based on multiple linear regressions. Research results show that job satisfaction significantly has a positive effect on affective commitment. This finding means that the higher the job satisfaction, the higher the affective commitment, and vice versa. However, knowledge-sharing behavior has no significant effect on affective commitment. The results of this study show that hotels need to satisfy their employees through various factors such as job design, support from supervisors and coworkers, and recognition and appreciation.
Faktor penentu loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel intervening Faisal Sholihudin Septi Nuryanto; Surpiko Hapsoro Darpito
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8531

Abstract

This study examines the effect of service quality, price fairness, food quality, and store atmosphere on customer loyalty with customer satisfaction as an intervening variable. Data was collected through a questionnaire survey from 105 Bellywise Jogja customers using purposive sampling techniques. Data analysis was performed with Partial Least Squares (PLS) using SmartPLS 4.0 software. The results showed that: 1) Service quality has a positive and significant effect on customer satisfaction, 2) Price fairness has a positive and significant effect on customer satisfaction, 3) Food quality has a positive and significant effect on customer satisfaction, 4) Store atmosphere has a positive and significant effect on customer satisfaction, 5) Service quality has a positive and significant effect on customer loyalty by customer satisfaction as an intervening variable, 6) Price fairness has a positive and significant effect on customer loyalty with customer satisfaction as an intervening variable, 7) Food quality has a positive and significant effect on customer loyalty with customer satisfaction as an intervening variable, 8) Store atmosphere has a positive and significant effect on customer loyalty with customer satisfaction as an intervening variable, and 9) customer satisfaction has a positive and significant effect on customer loyalty.

Page 31 of 35 | Total Record : 345

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