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Jurnal Manajemen Maranatha
Published by Universitas Kristen Maranatha
ISSN : 14119293     EISSN : 25794094     DOI : http://doi.org/10.28932/jmm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Focus and scope of Jurnal Manajemen Maranatha areas include marketing management, financial management, human resource management, operation management, and entrepreneurship. JMM accepts articles in the form of quantitative and qualitative research results, conceptual studies, and various other similar scientific papers.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 344 Documents
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Penanganan masalah turnover intention pekerja industri kreatif di Jakarta Safirawarman, Indira; Tanuwijaya, Justine; Putra, Andreas Wahyu Gunawan
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.7791

Abstract

This study’s focus is aimed to analyze the turnover intention of creative industry workers in Jakarta, by analyzing the effect of perceived organizational support, work-family conflict, and supervisor support to turnover intention. The number of samples in this study are 116 respondents who work in creative industries. The sampling itself was taken using a purposive sampling method. The data collection instrument collected by online questionnaire using Google Form. The data analysis method uses descriptive statistics and SEM (Structural Equation Modeling) with SmartPLS software. The results of this study found there is an effect of perceived organizational support on work-family conflict, in addition to work-family conflict on turnover intention, but the same thing does not apply to supervisor support. The managerial implication of this research is that companies in the future is able to pay attention more to the forms of support for employees that aim to support their welfare while working at the company. Suggestions for the next similar research can focus on factors that can reduce the level of employee turnover intention, even though there is work-family conflict happen in workers.
Iklim kerja yang etis dan intensi melakukan whistleblowing Nur, Ahmad Lidiono; Sulistyaningsih, Endang; Nilawati, Levi
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.7817

Abstract

The purpose of this study is to examine the impact of an ethical work environment on the intention to report wrongdoing, with job satisfaction and self-efficacy as mediating factors, drawing from the Theory of Planned Behavior. The research was conducted at a state-owned bank, employing purposive sampling to gather data from 210 banking employees in Jakarta, Indonesia. Hypothesis testing utilized Structural Equation Modeling (SEM) with the Lisrel 8.80 program. The findings indicate that an ethical work climate has a positive influence on job satisfaction, self-efficacy, and whistleblowing intention. However, job satisfaction exerts a negative impact on whistleblowing intention, and therefore does not mediate the relationship between the ethical work environment and whistleblowing intention. Meanwhile, self-efficacy positively affects whistleblowing intention, but similarly does not mediate the relationship with ethical work climate. This study demonstrates that the intention to behave is the primary determinant of a person's actions and is not significantly influenced by the two tested mediating variables, following the Theory of Planned Behavior.
Faktor-faktor yang memengaruhi harga saham sektor consumer non-cyclicals Haryadi, Richard; Winarto, Jacinta
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.7902

Abstract

Economic conditions are full of uncertainty, which can make non-cyclicals consumer (JKNONCYC) sector stocks benefit. Research was conducted to determine the effect of GPM, EPS, ROE, DER, and innovation on stock prices in JKNONCYC sector stocks listed on the Indonesia Stock Exchange (IDX) in 2018-2022, so that companies can make use of the situation. The population in this study was 122 companies, while the sample was 13 companies selected using purposive sampling method. The analysis technique used is panel data regression analysis with the fixed effect model method. The result showed that partially GPM and DER had no effect on stock prices, EPS and innovation had a positive effect on stock prices, while ROE had a negative effect on stock prices. Simultaneously, GPM, EPS, ROE, DER, and innovation affect stock prices by 98.67 percent. Companies can increase stock prices by paying attention to the level of EPS, ROE, and innovation, so that investors are interested in investing.
Komitmen afektif karyawan hotel: Peran berbagi pengetahuan dan kepuasan kerja Tirto, Andreas Irawan; Wulani, Fenika
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8444

Abstract

This study aims to analyze the effect of knowledge sharing and job satisfaction on the affective commitment of hotel employees working in Surabaya. Data collection was done with a survey questionnaire. This study has 63 respondents. The data analysis was based on multiple linear regressions. Research results show that job satisfaction significantly has a positive effect on affective commitment. This finding means that the higher the job satisfaction, the higher the affective commitment, and vice versa. However, knowledge-sharing behavior has no significant effect on affective commitment. The results of this study show that hotels need to satisfy their employees through various factors such as job design, support from supervisors and coworkers, and recognition and appreciation.
Faktor penentu loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel intervening Nuryanto, Faisal Sholihudin Septi; Darpito, Surpiko Hapsoro
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8531

Abstract

This study examines the effect of service quality, price fairness, food quality, and store atmosphere on customer loyalty with customer satisfaction as an intervening variable. Data was collected through a questionnaire survey from 105 Bellywise Jogja customers using purposive sampling techniques. Data analysis was performed with Partial Least Squares (PLS) using SmartPLS 4.0 software. The results showed that: 1) Service quality has a positive and significant effect on customer satisfaction, 2) Price fairness has a positive and significant effect on customer satisfaction, 3) Food quality has a positive and significant effect on customer satisfaction, 4) Store atmosphere has a positive and significant effect on customer satisfaction, 5) Service quality has a positive and significant effect on customer loyalty by customer satisfaction as an intervening variable, 6) Price fairness has a positive and significant effect on customer loyalty with customer satisfaction as an intervening variable, 7) Food quality has a positive and significant effect on customer loyalty with customer satisfaction as an intervening variable, 8) Store atmosphere has a positive and significant effect on customer loyalty with customer satisfaction as an intervening variable, and 9) customer satisfaction has a positive and significant effect on customer loyalty.
Tanggung jawab sosial dan kinerja perusahaan: Peran moderasi dari ukuran perusahaan Wijaya, Liliana Inggrit; Sugiarto, Lady Safitri; Sutejo, Bertha Silvia
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8596

Abstract

Social responsibility (SR) is a way for companies to fulfill their commitments to the public. If the companies have a positive public perception, investors will be more interested in purchasing stocks in the capital market, increasing the price. Therefore, social responsibility is expected to improve firm value, as measured by Tobin’s Q, and this study aims to prove the effect of SR on firm value moderated by its size and controlled by leverage and intensity of research and development. The research samples consist of 65 non-financial companies listed on the Indonesia Stock Exchange from 2019 to 2023 and are taken utilizing a purposive sampling technique. Acting as the data analysis method is the panel data regression model. The regression coefficient testing result displays that the interaction between SR and size positively influences company value. As the control variable, leverage negatively affects this value; however, research and development intensity has no influence. This research implies that SR is an effective strategy for improving the firm’s value as its size elevates by managing sustainable relationships with stakeholders amid rampant environmental issues.
Peran promosi media sosial dan electronic-word-of-mouth terhadap minat beli produk kuliner Marjukah, Anis; Nursito, Sarwono; Amelia, Rizky Windar
Jurnal Manajemen Maranatha Vol 24 No 1 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v24i1.8667

Abstract

With technological advancements, economic dynamics are also undergoing changes. The increasing use of social media demands that businesses adapt in order to compete effectively in meeting consumer expectations. For efficiency and effectiveness, promoting through social media has become a necessity. The objective of this research is to determine the impact of social media promotion and electronic word of mouth (e-WOM) on the purchase intention of culinary products. The population for this study comprises customers in Klaten Regency who use social media platforms such as Instagram, TikTok, or YouTube to choose their culinary products. The sample for the study is 110 respondents, selected using purposive sampling technique. Data analysis includes descriptive analysis and multiple linear regression analysis using SPSS software. The results of the study are a) promotions using social media have a positive and significant effect on the purchase intention of culinary products; b) e-WOM has a positive and significant effect on the purchase intention of culinary products; c) promotions using social media and e-WOM have a positive and significant effect on the purchase intention of culinary products simultaneously. Practical implications are culinary product businesses need to design and implement promotional strategies, especially on social media, to expand and encourage e-WOM to increase purchase intention. Limitations of the study are the social media platforms used are limited to only three platforms, namely Instagram, TikTok, or YouTube. Businesses may use other platforms such as Facebook, Snapchat, or Social Blogging Networks as alternative means of promotion.
Teknologi keuangan, influencer media sosial, dan pengalaman keputusan investasi cryptocurrency: Peran literasi keuangan Rijanto, Bonfilio Patrik; Utami, Novia
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8717

Abstract

This study evaluates the impact of financial technology usage, social media influencer presence, and investment experience on cryptocurrency investment decisions, considering financial literacy as a moderating factor. Financial technology refers to using technology in financial systems to create new service products, technologies, and business models. Social media influencers have gained fame and exert significant influence over their followers on social media platforms. Meanwhile, investment experience encompasses the duration of an investor's experience in trading transactions. Data for the study were obtained through a Google Form questionnaire distributed via social media to cryptocurrency investors aged 20 to 30 in the Jabodetabek area. Convenience sampling technique was employed to obtain a sample of 192 respondents. Data analysis was conducted using the SEM-PLS method with SmartPLS software. The results indicate that using financial technology and social media influencers positively influences cryptocurrency investment decisions, while investment experience does not significantly impact. However, financial literacy does not strengthen the influence of financial technology usage, social media influencers, and investment experience on cryptocurrency investment decisions. The research findings indicate that enhancing financial literacy among young investors should be prioritized. This can be achieved through formal education programs and financial literacy campaigns. Practitioners in the financial industry also need to provide financial education to their clients and offer educational content on cryptocurrency. These measures can help mitigate uncontrolled investment risks and promote informed investment decisions, thereby contributing to the stability of the financial market and the financial protection of the wider community.
Peranan persepsi kualitas layanan sebagai prediktor niat rekomendasi Emmanuel, Kasereka Majaribu; Wardhono, V. J. Wisnu
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8718

Abstract

Service quality is very important, especially for companies operating in the service sector. Service quality applies to all types of services, including services provided by non-profit organizations. Pratista Retreat House is a religious institution that provides spiritual services through retreats to people who need them. Over the last two years, the Pratista Retreat House has experienced a decline in the number of retreats. Results from previous interviews showed that participants had negative perceptions about service quality. So, this research was conducted to determine the influence of five service quality dimensions on the intention to recommend Pratista services. This research is explanatory with a quantitative approach using surveys to obtain data. The questionnaires distributed to 102 respondents were collected using non-probabilistic sampling techniques in the purposive sampling type. Data processing was carried out using descriptive statistics which showed that 95% of the respondents intended to recommend Pratista services. Then the data was processed using SEM-PLS 4. The results showed that the tangible and the responsiveness positively affected the intention to recommend Pratista Retreat House. In this way, Pratista management can maintain service quality, especially through aspects of physical evidence of service and by being more responsive in handling retreat participants.
Determinan proses keputusan pembelian online di kalangan konsumen Muslim pengguna Shopee: Kepercayaan sebagai variabel mediasi Muliadi, Selamat; Arthawati, Sri Ndaru; Oktavera, Rini; Gustiawan, Willson; Putra, Wira Pramana
Jurnal Manajemen Maranatha Vol 23 No 2 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v23i2.8719

Abstract

Every e-commerce company must be keen to see the opportunity to grow and effectively develop new innovations in the face of such fierce competition in order to keep customers from moving and to continue doing business with the company. One strategy to grow the current buying and selling industry quickly is to sell products online on social media and e-commerce platforms. This study aims to analyze and examine the factor influencing of Big Ramadan Sale, service quality, and online customer review on online purchase decision process with the trust as a mediating variable in Shopee application users. The quantitative and regression analysis were used as the research method in this study. The sample was obtained using a purposive sampling method and 110 respondents as a sample source was distribution online questionnaires via WhatsApp to Shopee users in East Lombok. The data analyzed with Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of this study indicate that the Big Ramadan Sale, online customer review, and trust significantly influence on online purchase decision process, while service quality does not significantly affect on online purchase decision process in Shopee users. The trust is able to full mediation the influence of service quality and online customer review on online purchase decision process, while the trust is unable to mediation the influence of Big Ramadan Sale on online purchase decision process in Shopee users. The finding of study can be a reference for future researchers who will study similar problems related to the determining factors of the online purchasing decision process in marketplaces in Indonesia. It is hoped that the results of this research can help companies maintain transaction security and provide reviews that can strengthen consumer trust so that the online shopping decision process continues to improve.

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