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Clearesta Adinda
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INDONESIA
Journal of Hotel Management
Published by Politeknik Pariwisata Bali
ISSN : -     EISSN : 29877237     DOI : https://doi.org/10.52352
Core Subject : Social,
Social Sciences
Manajemen Operasional Hotel, Manajemen Sumber Daya Manusia di Industri Perhotelan, Manajemen Pemasaran Hotel dan Pariwisata, Manajemen Keuangan dan Akuntansi Hotel, Pengalaman dan Kepuasan Tamu, Teknologi dan Inovasi dalam Industri Hotel, Keberlanjutan dan Green Hotel, Tren dan Isu Global dalam Manajemen Hotel
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 11 Documents
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Search results for , issue "Vol. 2 No. 1 (2024): Journal of Hotel Management" : 11 Documents clear
Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1302

Abstract

This research presents an in-depth exploration of the luxury stay experience through analysis of Hotel Meliá Bali reservations, especially at The Level Presidential Suite with stunning garden views. With an area of 176 square meters, this suite offers a magnificent space involving a double bed and two single beds. The space is split over two floors, with a warm colored lounge and wooden floors downstairs, and a luxurious bedroom with a king four-poster bed upstairs. Exclusive facilities, such as shower and bath, private kitchen, private check-in, and flat-screen TV service with high-speed Wifi, provide an unforgettable touch of comfort. Additional privileges include exclusive access to The Level Lounge, private pool and beach area. This research uses a descriptive approach to analyze the experiences of guests staying in this suite. With keywords such as "The Level Presidential Suite," "Hotel Meliá Bali," and "Garden View," this research aims to provide in-depth insight into the appeal and satisfaction of guests who choose to stay at these luxury accommodations.
INTEGRASI KECERDASAN BUATAN DALAM SISTEM PEMESANAN KAMAR Purbonegoro, Jordan; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1304

Abstract

This research discusses the integration of artificial intelligence (AI) in hotel room booking systems, highlighting its positive impact on customer experience and operational efficiency. From the customer's perspective, the integration of AI can simplify the booking process, increase responsiveness, and provide personalized services. For the hotel, automation of the reservation process and in-depth analysis through AI algorithms enhances operational efficiency and improves the hotel's reputation as innovative. The economic benefits are evident in cost efficiency, revenue growth, and sustainable business models. However, challenges include initial investment, resistance to change, and customer privacy concerns. Technical aspects emphasize the importance of consistent data collection and transparent privacy policy changes. The study concludes that AI integration presents a significant opportunity, but special attention is required to ensure all stakeholders benefit positively.
Eksplorasi Pengalaman Menginap Mewah: Analisis Reservasi Hotel Meliá Bali pada The Level Presidential Suite dengan Pemandangan Taman Winata, Aldo; Pitanatri, Made Uttari
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1305

Abstract

This research presents an in-depth exploration of the luxury stay experience through analysis of Hotel Meliá Bali reservations, especially at The Level Presidential Suite with stunning garden views. With an area of 176 square meters, this suite offers a magnificent space involving a double bed and two single beds. The space is split over two floors, with a warm colored lounge and wooden floors downstairs, and a luxurious bedroom with a king four-poster bed upstairs. Exclusive facilities, such as shower and bath, private kitchen, private check-in, and flat-screen TV service with high-speed Wifi, provide an unforgettable touch of comfort. Additional privileges include exclusive access to The Level Lounge, private pool and beach area. This research uses a descriptive approach to analyze the experiences of guests staying in this suite. With keywords such as "The Level Presidential Suite," "Hotel Meliá Bali," and "Garden View," this research aims to provide in-depth insight into the appeal and satisfaction of guests who choose to stay at these luxury accommodations.
Model Efektivitas Pelatihan Front Desk Agent Pasca Pandemi: Konteks Hospitaliti Indrayani, I Gusti Ayu Putu Wita; Widiantini, Ni Luh Putu Erin; I Made Sucipta, Adnyana
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1342

Abstract

This study aimed to assess the effectiveness of Front Desk Agent training at AKB Hotel post pandemic. Primary data were gathered through interviews with Front Office Managers and Front Desk Agents, focusing on training experiences and Front Desk Agent profiles. Additionally, secondary data from online travel agents, reflecting guest complaints related to Front Desk Agent services, were considered. The research incorporated both qualitative data, derived from training interviews, and quantitative data, encompassing room occupancy rates, Front Desk Agent numbers, and guest complaints. Employing a qualitative descriptive analysis technique, the study followed Woods' theory, which outlines steps to assess training effectiveness: Reaction, Learning Process, Behavior Change, and Outcomes. Ten Front Desk Agents was chosen from a total of 13 individuals for this study. Findings revealed the ineffectiveness of Front Desk Agent training post pandemic at AKB Hotel, emphasizing the need for improved training scheduling. The study underscores the importance of addressing issues identified through a comprehensive analysis to enhance the overall efficiency of Front Desk Agent training in challenging circumstances.
PENGARUH GAYA KEPEMIMPINAN TERHADAP LOYALITAS KARYAWAN DI STHALA, A TRIBUTE PORTFOLIO HOTEL Sihombing, Irene Hanna H.; Martika, Made Uga; Sabudi, I Nyoman Sukana
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1474

Abstract

Employee loyalty is a form of employee commitment to the company. To encourage employees to remain loyal to the company, it is essential to study the factors that influence employee loyalty. Leadership style plays a significant role in shaping employee loyalty. Generally, the better the leadership style, the more loyal employees will be in performing their activities within the company. This research aims to determine the influence of leadership style on employee loyalty at Sthala, a Tribute Portfolio Hotel. The sample size in this study is 70 respondents, using the saturated sampling method. Data was collected by distributing questionnaires using a 5-point Likert scale to measure 26 items. The data analysis techniques used include simple linear regression analysis, t-test, and the coefficient of determination, processed with SPSS version 23. The results of this study indicate that the Leadership Style variable (X) has a significant partial effect on Employee Loyalty (Y), with a t-value > t-table = 9.244 > 1.667 and a significance value < ? = 0.000 < 0.05. It can be concluded that the Leadership Style (X) has a positive and significant effect on Employee Loyalty (Y). The suggested recommendation is for the leaders at Sthala, a Tribute Portfolio Hotel, Ubud Bali, to continually provide motivation and guidance to help subordinates achieve the expected performance standards and to give fair rewards.
The Effect of Work Environment on Employee Performance at Fairfield By Marriott Bali Legian Hotel Sitha Mahadewi, Anak Agung Istri; Diwyarthi, Ni Desak Made Santi; Sabudi, I Nyoman Sukana
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1476

Abstract

A good work environment can make a positive contribution to employee performance, while a poor work environment can reduce employee performance. The background of the employee performance appraisal at Fairfield Hotel where there are still several employees who are on the performance appraisal scale with the underperformer category in the performance appraisal in 2023. So that the purpose of this study is to determine the effect of the work environment on employee performance at the Fairfield Hotel. The number of samples in this study were 51 respondents using the saturated sampling method. Data was collected by distributing questionnaires using a 5-point Likert scale to measure 27 statement items. The data analysis technique used is simple linear regression analysis, t-test, and coefficient of determination analysis which is processed with the SPSS version 29 for Windows program. The results of this study indicate that the work environment (X) has a positive and significant effect on employee performance (Y) at Fairfield Hotel. The T test results show the value of tcount> ttable, namely 4.654> 1.676 and a significance value of 0.002 <0.05, which means rejecting H0 or Ha is accepted. contributes to employee performance by 63.9%, while the remaining 36.1% is influenced by other variables not used in this study.
PENGARUH DISIPLIN KERJA TERHADAP KINERJA KARYAWAN DI HOTEL PRINCESS KEISHA BALI & CONVENTION CENTRE Ni Gusti Ayu Cempaka, Ranti; Sri Sulistyawati, Ni Luh Ketut; I Wayan Jata
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1566

Abstract

Employees play a crucial role in every organization as they hold the key to success and the ability to accomplish company objectives. Staff performance is an undeniable factor that hotel management must take into account. When staff members perform exceptionally, clients are guaranteed high-quality service. Work discipline is one aspect that influences productivity in the workplace. Employees will become more conscious of the importance of doing a good job on all tasks when there is good work discipline. Finding out how Princess Keisha Bali& Convention Center Hotel's work discipline affects employee performance is the primary goal of this study. The researchers in this quantitative study polled 40 individuals-a representative sample from the entire staff of the Princess Keisha Bali Hotel& Convention Center. This study used saturation sampling techniques for its sampling procedure. Basic linear regression analysis, t-tests, and coefficients of determination are some of the analytical tools used. Work discipline (X) was positively and statistically significantly related to employee performance (, according to the findings. As can be shown in the t-table, the t-value is 10.598=1.684 Employee performance will improve as a result of stricter work rules as work discipline positively affects performance (beta = 1.603). The Princess Keisha Bali &Convention Center Hotel's management hopes to use the findings of this study to encourage more discipline in the workplace and, by extension, higher productivity from its staff.
Pengaruh Kualitas Website Dan Promosi Melalui Sosial Media Instagram Terhadap Minat Beli Wisatawan Domestik Di The Westin Resort & Spa Ubud, Bali Pande Putu, Dina Maharani; Pitanatri, Putu Diah Sastri; Clearesta Adinda
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1594

Abstract

Purchase interest is a stage of tourist interest in a particular product or service that arisesfrom awareness and perception. Consumer buying interest will arise when consumers getinformation that can convince consumers about the products or services offered. Purchaseinterest is influenced by website quality and promotion. Promotion requires media indisseminating information. Promotional media that is easily accessible and can be tailored tothe needs of tourists is social media. The social media used is Instagram. This type of researchis quantitative, with the population being domestic tourists who have visited the website andInstagram of The Westin Resort & Spa Ubud, Bali in 2023. The data analysis techniques usedin this study are Multiple Linear Regression, t test, f test and Coefficient of Determination.
Pengaruh Budaya Organisasi terhadap Kinerja Karyawan di X Resort Bali Tatiana, Putri Maura; Ida Ayu Kalpikawati; Sri Sulistyawati, Ni Luh Ketut
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1595

Abstract

Organizational culture influences employees by shaping their beliefs, values, andexpectations, which in turn impacts the success of a company and the performance of itsstaff. This research aimed to assess how organizational culture affects employeeperformance at X Resort Bali. The study involved a total of 264 employees from X Resort Bali,with a sample of 72 selected using proportionate stratified random sampling. Data analysiswas conducted using simple linear regression, t-tests, and the coefficient of determination,with SPSS version 29 for Windows. The findings indicate that organizational culture has apositive and significant effect on employee performance, evidenced by a t-value of 13.174(greater than the critical value of 1.666) and a significance level of 0.001 (less than 0.05).Organizational culture was found to account for 71.3% of the variation in employeeperformance at X Resort Bali.
PENGARUH LOKASI DAN HARGA TERHADAP MINAT BELI DI RENAISSANCE BALI ULUWATU RESORT & SPA Permata Brata, Ni Made Emmy Pasya; I Gusti Agung Gede Witarsana; Ni Made Suastini
Journal of Hotel Management Vol. 2 No. 1 (2024): Journal of Hotel Management
Publisher : Program Studi Administrasi Perhotelan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jhm.v2i1.1596

Abstract

The purpose of the study was to ascertain how price and location affected consumers' desire to purchase. The Renaissance Bali Uluwatu Resort & Spa served as the venue for this study. One hundred visitors who were familiar with the hotel but had never been there made up the study's population. Multiple linear regression is used in the analytical process using SPSS version 26 for Windows. The study's findings show that, with tcount > ttable = 4.591 > 1.660 and a significance value < ? = 0.000 < 0.05, the Location Variable (X1) partially and influences Buying Interest. At tcount > ttable value = 6.378 > 1.660 and significance value < ? = 0.000 < 0.05, the Price variable (X2) has a somewhat positive and significant influence on Purchase Intention. Simultaneously, the location and price variables affect the Buying Interest with values ??of Fcount > Ftable = 66.172 > 3.09 and significance < = 0.000 < 0.05. It can be inferred from the study's results that Location and Price have a positive and significant impact on Buying Interest and simultaneously have an impact on Buying Intention at Renaissance Bali Uluwatu Resort & Spa.

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