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INDONESIA
Jurnal Bisnis dan Pembangunan
Published by Universitas Lambung Mangkurat
ISSN : 25411403     EISSN : 2541187X     DOI : https://doi.org/10.20527/jbp.1414i2
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Environmental Science Social Sciences
Jurnal Bisnis dan Pembangunan published by Master Program of Business Administration Science Faculty of Social and Pilitical Scaiences Universitas Lambung Mangkurat. This journal focuses on every research dicipline releted to Management, Finance, Marketing, Human Resources, Operation Production, Strategic Management, Business Ethics, Information Technology, Business Law, Entrepreneurship, International Management, Project Management, and several areas of business behavior, also includes social researc.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 68 Documents
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Pengaruh Konflik Peran Ganda Dan Stress Kerja Terhadap Kinjerja Karyawan Fisip Universitas Lambung Mangkurat Halimah; Setio Utomo
JURNAL BISNIS DAN PEMBANGUNAN Vol. 14 No. 3 (2025): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1414i3.104

Abstract

Abstract: This research investigates the influence of bidirectional dual role conflict and work stress on female employee performance at the Faculty of Social and Political Sciences, Lambung Mangkurat University. The study addresses the critical gap in understanding how work-family and family-work conflicts impact performance through stress mediation mechanisms in Indonesian higher education contexts. Employing quantitative methodology with descriptive-explanatory design, data were collected from 56 female employees using structured questionnaires measured on five-point Likert scales. Partial Least Square-Structural Equation Modeling (PLS-SEM) was utilized to evaluate measurement and structural models simultaneously. Results demonstrate that work-family conflict does not exhibit direct significant influence on performance (P-value 0.161), yet significantly amplifies work stress (coefficient 0.492, P-value 0.000). Family-work conflict shows marginally significant negative impact on performance (P-value 0.050) and significantly increases stress levels (coefficient 0.323, P-value 0.008). Work stress demonstrates substantial negative influence on performance (coefficient -0.509, P-value 0.000), confirming its critical mediating role. Indirect effect analysis reveals that stress significantly mediates the relationship between dual role conflicts and performance, despite non-significant direct pathways. The study contributes theoretical insights into bidirectional conflict mechanisms and stress mediation pathways, providing empirical evidence for developing strategic human resource interventions focused on work-life balance policies and comprehensive stress management programs in academic institutions
Strategi manajemen keuangan UMKM dalam meningkatkan akses pembiayaan dan keberlanjutan ekonomi di Indonesia Zulhelmi Zulhelmi; Himmatul Khairi
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.112

Abstract

Micro, Small, and Medium Enterprises (MSMEs) constitute a fundamental pillar of Indonesia’s economic development. Despite their strategic role, limited access to external financing remains a structural constraint, often rooted in weak financial management practices. This study aimed to critically synthesize the literature on financial management strategies of MSMEs in strengthening financing access and promoting sustainable economic development in Indonesia. This study employed a narrative literature review approach by systematically analyzing 42 peer-reviewed articles published between 2015 and 2025. The articles were retrieved from major academic databases including Google Scholar, Scopus, and ScienceDirect using predefined keywords related to financial management, MSMEs, financing access, and economic sustainability. The selected studies were examined using thematic analysis to identify key patterns, dominant financial management dimensions, and their relationships with financing accessibility and long-term business sustainability. The review demonstrates that structured financial management, particularly cash flow control, standardized financial reporting, financial literacy, capital structure planning, and working capital management, significantly enhances transparency, reduces information asymmetry, and improves MSMEs’ creditworthiness. These internal capabilities increase the probability of obtaining formal financing and strengthen financial resilience. The findings further indicate that financially disciplined MSMEs exhibit higher adaptability, competitiveness, and long-term sustainability. This study contributes to the literature by providing an integrated conceptual synthesis that links financial management capability, financing accessibility, and economic sustainability within the MSME context in Indonesia. The findings also offer policy implications for strengthening MSME financial governance and improving financial inclusion strategies
Strategi manajemen keuangan UMKM dalam meningkatkan akses pembiayaan dan keberlanjutan ekonomi di Indonesia: Sebuah Narrative Literature Review Nurul Habiburrahmah; Raden Roro Yulianti Prihatiningrum
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.123

Abstract

This research aims to test the influence of e-Satisfaction, e-Service Quality, e-trust on e-loyalty customer Marketplace Shopee. The approach used in this research is quantitative, with a casual associative research type. The sampling method used nonprobability sampling with the purposive sampling method for 384 users of the Shopee marketplace application. Data collection uses a Google Form questionnaire which is shared via Whatsapp, Instagram and Facebook. Data analysis using SmartPLS 4.0 software. The research results show that e-service quality influences the e-satisfaction of users of the Shopee Marketplace application, e-service quality influences the e-trust of users of the Shopee Marketplace application, e-service quality influences the of e-loyalty Customers of users of the Shopee Marketplace application, , e- Satisfaction has no effect on e-Trust, e-satisfaction has no effect on e-loyalty Customers who use the Shopee Marketplace application, e-trust has no effect on e-loyalty Customers who use the Shopee Marketplace application
Model Perilaku Penggunaan Aplikasi BSI Mobile Pada Nasabah PT. Bank Syariah Indonesia, Tbk. KCP Banjarmasin Sentral Antarari Rizqa Putrianaridha Sedar; Irwansyah
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.124

Abstract

This research aims to examine the behavior of BSI KCP Banjarmasin Sentra Antasari customers in using mobile banking using the Technology Acceptance Model (TAM). The TAM model consists of the variables perceived ease, perceived usefulness, attitude to use, interest in use, and using. The study employs a quantitative research method with an explanatory type and utilizes SmartPLS data analysis. Data is collected through the distribution of questionnaires to BSI customers at KCP Banjarmasin Sentra Antasari who use the BSI Mobile application.  The results of this test prove that perceived ease of use has a positive effect on attitudes towards using mobile banking, perceived usefulness has a positive effect on attitudes towards using mobile banking, attitudes towards use have a positive effect on behavioral interest in using mobile banking, and behavioral interest has a positive effect on using mobile banking
Analisis Pengaruh Profesionalisme dan Budaya Organisasi Terhadap Kinerja Karyawan Pada CV. Ionix Karya National Pahrurazi; Suyatno
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.125

Abstract

This study aims to analyze the influence of professionalism and organizational culture on employee performance at CV Ionix Karya National, a service company specializing in Apple device repairs. The research utilizes a descriptive-qualitative approach with data collection through interviews and internal performance observations. The findings indicate that while technical competence (excellence) and integrity are high, there are significant gaps in accountability, independence, and altruism among technicians. Although the company shows positive turnover growth, internal productivity in terms of quantity and timeliness remains suboptimal. Strengthening professionalism through increased accountability and self-reliance, supported by a robust organizational culture, is essential for maintaining business sustainability in the Industry 4.0 era
Pengaruh Direct Marketing, Store Atmosphere, dan Locatioan terhadap Kepuasan Pelanggan Monica Banjarsari; Setio Utomo
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.126

Abstract

The purpose of this study is to examine and analyze the influence of direct marketing on customer satisfaction at Cinnamon Coffee and Eatery Banjarbaru, to analyze the influence of store atmosphere on customer satisfaction, to analyze the influence of location on customer satisfaction, and to analyze the simultaneous influence of direct marketing, store atmosphere, and location on customer satisfaction at Cinnamon Coffee and Eatery Banjarbaru. This study employs a quantitative research method using multiple linear regression analysis. Data were collected through the distribution of questionnaires. The population in this study consists of customers who visited Cinnamon Coffee and Eatery Banjarbaru, with a sample of 100 respondents selected using purposive sampling technique. The results show that direct marketing and store atmosphere have a positive and significant influence on customer satisfaction at Cinnamon Coffee and Eatery Banjarbaru. On the other hand, location has a negative and insignificant influence on customer satisfaction. However, simultaneously or partially, all three variables direct marketing, store atmosphere, and location are proven to have a significant effect on customer satisfaction
Pengaruh Digitalisasi Perbankan terhadap Loyalitas Nasabah dimediasi Kepuasan Nasabah pada Bank Kalsel Cabang Utama Tri Utami; Maryono
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.127

Abstract

This study aims to test and analyze the significant influence of digital marketing and service quality on customer satisfaction mediated by corporate image at Bank Kalsel Marabahan Branch. This study uses a quantitative research method with an explanatory type and uses the SmartPLS data analysis method. By collecting data through distributing questionnaires to customers of Bank Kalsel Marabahan Branch with a sample of 100 respondents. The results of this study prove that digital marketing does not have a significant effect on customer satisfaction, while service quality and company image have a significant effect on customer satisfaction. Digital marketing and service quality have a significant effect on company image. Digital marketing and service quality have a significant effect on customer satisfaction through company image
Influence of Service Quality Towards Customer Satisfaction Level Study At PT. Murakata Lestari Air Minum (Perseroda) Barabai District, Hulu Sungai Tengah Regency Nurul Hasanah; Ary Yudianto; Haris Fadillah; Muhammad Egi Turahman
JURNAL BISNIS DAN PEMBANGUNAN Vol. 15 No. 1 (2026): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1515i1.128

Abstract

This research analyzes the influence of service quality on customer satisfaction at PT. Air Minum Murakata Lestari (PERSERODA) in Barabai District, Hulu Sungai Tengah Regency. The availability of quality clean water is crucial, and service quality determines the company's reputation and customer satisfaction. The study aims to identify and analyze the impact of service quality on customer satisfaction. Employing a quantitative approach with a survey method, this research involved 20 customer respondents. Data were analyzed using simple linear regression, validity, reliability, normality tests, F-test, t-test, and determination (R2). The results indicate that service quality significantly and positively influences customer satisfaction, with a regression test significance value of 0.003 < 0.05,  64.279 >  3.55, and  7.069 >  1.724). Thus, the alternative hypothesis Ha is accepted, and the null hypothesis Ho is rejected. Service quality explains 41% of the variation in customer satisfaction. This study emphasizes the importance of service quality in shaping customer satisfaction for clean water providers, offering strategic input for service improvement tailored to customer needs

Page 7 of 7 | Total Record : 68

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