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Rizky Aprilianti Lestari
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Kantor Redaksi JOURNAL OF HOSPITAL ADMINISTRATION AND EXCELLENT HEALTH SERVICE : Jurnal Program Studi S1 ADMINISTRASI RUMAH SAKIT Program Studi S1 Administrasi Rumah Sakit Universitas Muhammadiyah Metro Jl. Gatot Subroto No. 100 Yosodadi, Kota Metro, Lampung, Indonesia 34111
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Kota metro,
Lampung
INDONESIA
Journal of Hospital Administration and Excellent Health Service
Published by Universitas Muhammadiyah Metro
ISSN : 30889561     EISSN : 30889545     DOI : https://doi.org/10.24127/
Core Subject : Humanities, Health, Education,
Humanities Education Health Professions Public Health Veterinary
Administration and Excellent Health Service focuses on research and reviews related to hospital management relevant to the development and practice of hospital management in Indonesia and Southeast Asia. The Journal of Hospital Administration and Excellent Health Service focuses on various research approaches, including quantitative, qualitative, and mixed methods. Topics covered include: Hospital Management Hospital Accounting Health Service Management Health Insurance Health Policy Community Health Center Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 34 Documents
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PENGEMBANGAN SIPS ARCHIVING (SMART INTELLIGENT PROCESSING SYSTEM) SEBAGAI SISTEM DIGITAL PENGARSIPAN FAKTUR UNTUK MENINGKATKAN EFISIENSI PENGELOLAAN DOKUMEN DI RSABL Yogi Catur Putra; Maya Aprilianingsih; Elvina Dwi Saputri; Tyas Nurul Mudaminah; Darya Aisya Candra
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction: Conventional invoice archiving in hospitals often faces bottlenecks such as delayed document retrieval, risks of physical damage, and financial workflow inefficiencies. This study aims to develop SIPS Archiving (Smart Intelligent Processing System) as a digital invoice management solution at RSABL. Method: This study utilized a Research and Development (R&D) design with the FAST (Framework for the Application of System Thinking) system development model. Data were gathered through document workflow observations, in-depth interviews with finance staff, and system usability testing using the System Usability Scale (SUS) questionnaire at RSABL. Result: The implementation of SIPS Archiving successfully digitized 100% of incoming invoices using OCR (Optical Character Recognition) automatic data extraction. Document search times significantly improved from an average of 15 minutes to under 5 seconds, and the SUS score reached 82.4, falling into the "excellent" usability category. Conclusion: The development of SIPS Archiving is proven to be highly effective in improving the management efficiency, security, and accessibility of invoice documents at RSABL. Keyword: sips archiving, invoice digitization, document efficiency, hospital administration
ANALISIS IMPLEMENTASI BUDAYA KINERJA 5R DALAM UPAYA OPTIMALISASI DAN PENINGKATAN MUTU PELAYANAN OPERASIONAL PADA UNIT RAWAT JALAN RSUD JENDERAL AHMAD YANI METRO Maya Aprilianingsih; Fina Maharani Putri; Alfian Syahrul Purnama; Nazwa Eleanora
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction: The 5R culture (Sort, Set in order, Shine, Standardize, Sustain) is an essential approach to creating an efficient, orderly, and safe hospital work environment. However, its implementation in high-activity service units is often inconsistent and sub-optimal. This study aims to analyze the implementation of the 5R culture in the Outpatient Unit of RSUD Jenderal Ahmad Yani Metro. Method: This study utilized a qualitative descriptive approach through direct observation, in-depth interviews with healthcare and administrative staff, and Focus Group Discussions (FGD) during Field Learning Practices. Problem prioritization was analyzed using the Urgency, Seriousness, Growth (USG) method. Result: The results indicated that the implementation of 5R principles in the outpatient unit has been inconsistent. Based on the USG analysis, the lack of 5R implementation emerged as the top priority with the highest score (14). The dominant causes hindering optimal 5R execution are limited storage infrastructure and a high daily patient workload, even though basic SOPs and supervision are already in place. Conclusion: Improving the 5R culture in the Outpatient Unit requires optimization through physical storage upgrades, visual management standardization, routine monitoring enforcement, and a structured reward and punishment scheme.
INOVASI PENANGANAN DOWNTIME SYSTEM KOMPUTER DALAM UPAYA MENINGKATKAN EFEKTIVITAS PELAYANAN PASIEN DI RUMAH SAKIT ANUGERAH MEDICAL CENTRE METRO Windi Pertiwi; Mia Elviana; M Saka Praja Dinata; Azzra Atsila Sutanto; Kaella Violina
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction: The implementation of Hospital Management Information Systems (HMIS) and Electronic Medical Records (EMR) has significantly improved healthcare service efficiency. However, system downtime remains a major challenge affecting patient registration and service continuity. This study aimed to analyze the causes of computer system downtime and develop innovative strategies to improve patient service effectiveness at Anugerah Medical Centre Hospital Metro. Method: A qualitative descriptive approach was employed through observation, in-depth interviews, documentation, and Focus Group Discussions. The Urgency, Seriousness, and Growth (USG) method was used to prioritize problems, while Fishbone Analysis identified root causes. Results: Computer system downtime emerged as the highest priority problem. Root causes included obsolete hardware, lack of preventive maintenance, limited maintenance budgets, absence of downtime SOPs, and insufficient user competence. Proposed innovations consisted of standardized downtime SOPs, scheduled preventive maintenance, equipment monitoring dashboards, staff training, and digital incident reporting. These interventions are expected to reduce downtime frequency, accelerate recovery time, and improve service efficiency. Conclusion: Comprehensive downtime management innovation improves the reliability of hospital information systems and supports better patient service quality.
IMPLEMENTASI AKTIVITAS STIMULASI MOTORIK HALUS BERBASIS BERMAIN PADA BALITA DI POSYANDU BUNGA TANJUNG Al Um Aniswatun Khasanah; Nabila Nur Afifah Fitri; Efraldo Yudistira; Muhammad Tasa Kasumbang; Muhammad Faris Nuuruddin; Bota Muhammad Akbar
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. 2 (2026): Juli
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Introduction: Fine motor development is a crucial aspect of child growth and development that should be stimulated early through play activities appropriate to the child's developmental stage. Posyandu (Integrated Health Service Posts) have the potential to serve as promotive and preventive community-based health services for providing developmental stimulation. This study aimed to describe the implementation of play-based fine motor stimulation activities for toddlers at Posyandu Bunga Tanjung. Methods: This study employed a descriptive observational design with a cross-sectional approach. The participants were all toddlers who attended the fine motor stimulation activities at Posyandu Bunga Tanjung on April 18, 2026, selected using a total sampling technique. The stimulation activities included color matching games, a marble maze, puzzles, and a ball relay using bottle caps. Data were collected through direct observation and analyzed descriptively using frequency distributions and percentages. Results: A total of 49 toddler participations were recorded, consisting of color matching games (n=22), marble maze (n=13), puzzles (n=8), and ball relay (n=6). The color matching games showed the greatest variation in repetition frequency, whereas the other three activities were predominantly completed with a single repetition. Conclusion: Play-based fine motor stimulation activities can be implemented in Posyandu as a promotive strategy to stimulate various components of fine motor skills according to the characteristics of each activity. The variation in repetition frequency reflects toddlers' participation patterns during the activities rather than the effectiveness of the intervention or improvements in fine motor skills.

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