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Rizky Aprilianti Lestari
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Kantor Redaksi JOURNAL OF HOSPITAL ADMINISTRATION AND EXCELLENT HEALTH SERVICE : Jurnal Program Studi S1 ADMINISTRASI RUMAH SAKIT Program Studi S1 Administrasi Rumah Sakit Universitas Muhammadiyah Metro Jl. Gatot Subroto No. 100 Yosodadi, Kota Metro, Lampung, Indonesia 34111
Location
Kota metro,
Lampung
INDONESIA
Journal of Hospital Administration and Excellent Health Service
Published by Universitas Muhammadiyah Metro
ISSN : 30889561     EISSN : 30889545     DOI : https://doi.org/10.24127/
Core Subject : Humanities, Health, Education,
Humanities Education Health Professions Public Health Veterinary
Administration and Excellent Health Service focuses on research and reviews related to hospital management relevant to the development and practice of hospital management in Indonesia and Southeast Asia. The Journal of Hospital Administration and Excellent Health Service focuses on various research approaches, including quantitative, qualitative, and mixed methods. Topics covered include: Hospital Management Hospital Accounting Health Service Management Health Insurance Health Policy Community Health Center Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 21 Documents
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Peluang dan Usulan Inovasi Digital/Social Media Marketing Bagi Rumah Sakit Yukum Medical Centre PERTIWI, WINDI; FRIEZSHIA, ANNIESHA; PRATAMA, NURREIZA; Savira, Nurdian; Setiawati, Ni Nyoman; Setiawati, M. Iqbal Abizard Putra; Setiawati, Dita Tri Sekarwati; Setiawati, Arka Nova Alfitri
Journal of Hospital Administration and Excellent Health Service Vol. 1 No. 2 (2024): JULY
Publisher : Journal of Hospital Administration and Excellent Health Service

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Abstract

Penelitian ini bertujuan untuk mengeksplorasi peluang dan mengusulkan inovasi dalampemasaran media sosial bagi Rumah Sakit Yukum Medical Centre (YMC). Metode penelitianmelibatkan analisis situasi rumah sakit, identifikasi masalah, serta evaluasi strategi pemasaranyang ada. Hasil penelitian menunjukkan bahwa optimalisasi penggunaan platform Instagram,TikTok, dan saluran WhatsApp, serta strategi konten kreatif dan interaktif, dapat meningkatkanketerlibatan audiens dan memperluas jangkauan pasar. Selain itu, kolaborasi dengan influencerkesehatan dan penggunaan hashtag relevan efektif dalam meningkatkan visibilitas dankepercayaan terhadap layanan rumah sakit. Saran yang diberikan meliputi peningkatan kualitaskonten edukatif, pemanfaatan tren media sosial, serta pengembangan kampanye dan tantanganyang menarik partisipasi audiens. Implementasi inovasi ini diharapkan dapat membantu YMCmencapai tujuan pemasaran yang lebih efektif dan efisien, serta memberikan pelayanan kesehatanyang lebih baik kepada masyarakat.
Upaya Preventif Penyakit Degeneratif Jantung dan Hipertensi di RSUMM Kota Metro APRILIANTI, RIZKY; PERTIWI, WINDI; CATUR, YOGI; Mayasari, Fitri; Dhini Yumaniar; FRIEZSHIA, ANNIESHA
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 1 (2025): Januari
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Introduction: Degenerative diseases such as heart disease and hypertension are major health issues thatare increasingly prevalent in Kota Metro. This study aims to evaluate preventive measures implemented byRSUMM using a qualitative approach with a cross-sectional design. The study population comprisedvisitors to RSUMM’s outpatient clinic, with a sample of 80 individuals selected from a total population of120. Data collection techniques included observation and in-depth interviews. The results showed that 85%of respondents had good knowledge about degenerative diseases, 60% demonstrated good behavior, 78%had a healthy lifestyle, 80% maintained a good diet, and only 49% routinely underwent medical check-ups.These findings indicate the need for enhanced preventive education and improved medical check-upfacilities to reduce the risk of degenerative diseases in the communityKeyword: Degenerative diseases, heart disease, hypertension, preventive measures, RSUMM Kota Metro.
STUDY KASUS PENDEKATAN INOVATIF FISIOTERAPI PEDIATRI: MENINGKATKAN KONSENTRASI ANAK AUTISME MELALUI INTERVENSI MIRROR GAMES Utami, Inggrid Regita; Khasanah, Al Um Aniswatun; Sri Yuliana; Afifah, Zulaika Nur; Al Hazmi, Dhofirul Fadhil Dzil Ikrom; Yudistira, Efraldo; Yudistira, Bota Muhammad Akbar; Yudistira, Toumi Shiddiqi; Siamy, Hapy Ardiaviandaru; A.Zain, Afif Fairuz Fajri
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Background: Autism or Autism Spectrum Disorder (ASD) is a neurodevelopmental condition characterized by two main symptoms: difficulties in social communication and interaction, as well as restricted and repetitive patterns of interests, activities, and behaviors. Children with autism often struggle to maintain concentration, which affects their ability to engage in learning and social activities. One therapeutic approach that can be used to improve concentration is mirror games, a mimicry-based activity involving both visual and motor interaction.Objective: To determine whether the mirror games method can improve concentration in children with autism.Research Method: This research used a single case study design, aimed at evaluating the effectiveness of physiotherapy management using the mirror games method to enhance concentration in a child with autism.Results: The results showed an increase in sustained attention duration and the ability to follow sequential instructions. The subject was able to maintain focus for a longer period and follow more instructions in sequence compared to before the intervention. This indicates that mirror games positively contribute to improving a child's concentration.Conclusion: The mirror games method can enhance concentration in children with autism and may serve as an enjoyable and practical alternative therapy that can also be applied at home.
STRATEGI OPTIMALISASI PUBLIKASI LAYANAN MAPS (MOBIL ANTAR PULANG SEHAT) MELALUI PROMOSI TERPADU DI MEDIA SOSIAL DAN MEDIA CETAK PADA RSUD JENDERAL AHMAD YANI METRO Aprilianingsih, Maya; PERTIWI, WINDI; Irfan, Muhammad Fuadul
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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ABSTRACTIntroduction: RSUD Jenderal Ahmad Yani Metro launched an innovative public health service called MAPS (Mobil Antar Pulang Sehat), a free transport service for post-inpatient patients residing in Metro City. Despite its benefits, the service remains underutilized due to limited public awareness. Method: This descriptive study used observational methods and in-depth interviews with hospital staff. The USG method was employed to prioritize problems, and fishbone analysis was used to identify root causes. Result: The primary issue identified was lack of promotion. Interventions included integrated promotion strategies via social media platforms (Instagram, Facebook) and printed media (banners, posters, pamphlets). Conclusion: Integrated promotion significantly improved awareness and utilization of the MAPS service, highlighting the importance of structured communication in public health service delivery.
OPTIMALISASI LAYANAN INFORMASI JADWAL DOKTER SEBAGAI SOLUSI TERHADAP KETIDAKPUASAN PASIEN DI RUMAH SAKIT YUKUM MEDICAL CENTRE Putra, Yogi Catur; Mayasari, Fitri; CATUR, Fikri Haikal Zidki; Mayasari, Ratna Juwita; CATUR, Muhammad Azzam Fauzan; Mayasari, Devika Anggraini; Mayasari, Anadita Salsabela; CATUR, Sofia Rahma Aqila; Khoiriyah, Safina Animatul; Mayasari, Septi Usmana Laupita
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: Patient dissatisfaction with changes in doctor's schedules is a crucial problem in health services. One crucial aspect of service is the transparency of information, especially regarding the doctor's practice schedule. Because the uncertainty of this information makes patients feel dissatisfied and has an impact on the quality of hospital services. Method: This study uses a quantitative approach with the Importance Performance Analysis (IPA) method to measure patient satisfaction and a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to formulate strategies for improving doctor's schedule information services. Results: The analysis shows that unclear information and delays in updating doctor's schedules are the main aspects that need to be improved immediately. Conclusion: Optimization of an integrated application-based doctor's schedule information system is recommended as an innovative solution to improve patient satisfaction, health worker work efficiency, and strengthen the image of excellent hospital service.
STRATEGI PENINGKATAN JUMLAH PASIEN DI RSUD SUMBERSARI BANTUL MELALUI OPTIMALISASI PELAYANAN DAN PROMOSI KESEHATAN Aprilianingsih, Maya; Mayasari, Fitri; Mayasari, Nada Cahya Pramesti; Aprilianingsih, Tsabita Hanan Faiza; Diky Saputra; Sevita Sari; Finda Novita Anggreeni
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Sumbersari Bantul Regional Hospital, as a type D public hospital, faces challenges in increasing patient visits, especially amidst the growing competition among healthcare facilities. This study aims to analyze the hospital's strategies to increase outpatient and inpatient visits. The research employed a descriptive qualitative approach through observation and interviews with key units such as public relations, medical services, and medical records. The results indicate that the main strategies include improving service quality, utilizing social media for promotion, collaborating with primary healthcare centers (PHCs), and enhancing the role of customer service. The discussion highlights that optimizing services and external communication strategies are crucial in increasing patient satisfaction and loyalty. This study recommends strengthening quality management, digitizing promotions, and conducting routine patient satisfaction evaluations.
STRATEGI PENINGKATAN KUNJUNGAN PASIEN MELALUI PENERAPAN SOP 5S DI UNIT RAWAT JALAN RUMAH SAKIT ISLAM METRO Dita Tri Sekarwati; Putra , Yogi Catur; Aprilianingsih, Maya
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: service quality and patient satisfaction are key indicators of hospital performance. islamic hospital metro experienced a 15.72% decrease in outpatient visits during the first half of 2025. Method: this research used an observational descriptive approach involving field observations, interviews, and documentation. priority problems and solutions were determined using the USG and fishbone analysis. Results : the decline in patient visits was primarily caused by poor non-clinical service, particularly the lack of friendly staff behavior. the solution implemented was the development of a 5s-based service sop (smile, greet, salute, polite, courteous) and educational pamphlets. this approach positively impacted patient satisfaction and improved public reviews. Conclusion: implementing the 5s sop is an effective strategy to enhance service quality, hospital image, and ultimately increase outpatient visits
STRATEGI PENINGKATAN MINAT MASYARAKAT TERHADAP LAYANAN PENGANTARAN OBAT (GOBAT) MELALUI PROMOSI EFEKTIF DI RSUD JENDERAL AHMAD YANI Imelda, Riska; Lestari, Rizky Aprilianti; Pertiwi, Windi
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: Long queues at outpatient pharmacies are a common complaint, prompting RSUD Jenderal Ahmad Yani Metro to launch the Home Drug Delivery (GOBAT) service to improve patient efficiency and comfort. This innovation aligns with the Minimum Service Standards for drug waiting times. However, the utilization rate of GOBAT is still not optimal. Method: This qualitative study involved data identification, problem identification, and root cause analysis using a Fishbone Diagram at RSUD Jenderal Ahmad Yani Metro. Result: The analysis revealed that a lack of promotion and information is the main reason for low public interest in GOBAT. Proposed innovations include X-banners, posters, and optimization of digital media through Instagram podcasts. Conclusion: Effective promotional strategies are expected to increase public awareness, understanding, and interest in GOBAT, contributing to improved hospital service efficiency.
PENINGKATAN PENGGUNAAN MOBILE JKN MELALUI PROGRAM SIAP JKN (SOSIALISASI, INSTALASI, DAN AKTIVASI PASIEN DI MOBILE JKN) DI RUMAH SAKIT ARTHA BUNDA TAHUN 2025 Safira, Retno Sofy; Aprilianingsih, Maya; Pertiwi, Windi
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: Low utilization of the Mobile JKN application at Artha Bunda Hospital led to long queues, reduced service efficiency, and decreased patient satisfaction. Method: This descriptive qualitative study used observation, interviews, and 5W+1H and USG scoring analysis (Urgency, Seriousness, Growth). Result: Major obstacles include lack of patient education, limited access to smartphones, and low digital literacy. The SIAP JKN program (Socialization, Installation, and Activation) was developed and implemented during the internship, resulting in a significant increase in Mobile JKN usage. Conclusion: The SIAP JKN program effectively improved Mobile JKN coverage and supported service digitalization in hospitals.
ANALISIS PENGEMBANGAN APLIKASI DIGITAL EMPLOYEE DI RSU MUHAMMADIYAH METRO Aprilianingsih, Maya; Putra, Yogi Catur; Mutiara Az-Zahra; Firnanda Elgi Taura; Barokah Kurnia Sari; Selvianingsih; Fitri Cahya Bintang; Azwar Amien Tohari; Andini Riska Dewani; Viska Oktaviana
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction : This report presents the results of the Field Learning Experience (PBL) conducted by undergraduate students of the Hospital Administration Program at Universitas Muhammadiyah Metro at RSU Muhammadiyah Metro from May 14 to May 27, 2025. The main focus of this activity was to analyze the development and implementation of a digital employee application feature—specifically digital archiving—as a solution to the manual personnel record management issues within the Human Resource Unit (SDI). Manual archiving was found to be inefficient due to risks such as document damage, data loss, and delays in administrative processes.The methods used included direct observation, interviews with unit heads, collection of primary and secondary data, and Focus Group Discussions (FGDs). Problem identification was conducted across several units such as Public Relations, Household Logistics, Pharmacy, Human Resources, and Medical Records. Priority analysis using the Urgency, Seriousness, and Growth (USG) method identified the manual archiving issue in the HR unit as the top priority.The proposed solution involves adding a digital archiving feature to the existing employee application to enhance administrative efficiency. This feature enables document categorization, keyword-based search, uploading of various file formats, and includes user authentication and access control for data security. The implementation of digital archiving is expected to modernize hospital governance, improve access to information, and enhance the overall quality of human resource services.

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