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Global Academy of Business Studies
Published by Goodwood Publishing
ISSN : -     EISSN : 31103197     DOI : https://doi.org/10.35912/gabs
Core Subject : Economy,
Economics, Econometrics & Finance
Global Academy of Business Studies, published by Goodwood Publishing, is an online, peer-reviewed, open access scholarly journal that publishes high-quality, critical, and original research in the field of business and management. The journal serves as a platform for researchers, academics, and practitioners to present innovative ideas, empirical findings, and theoretical contributions that advance both the understanding and practice of business. We welcome a broad range of manuscript types, including original research articles, review articles, case studies, book reviews, and critical discussions. The scope covers diverse areas such as strategic management, marketing, finance, entrepreneurship, human resource management, operations, and international business. Through fostering scholarly exchange and promoting rigorous research, Global Academy of Business Studies aims to bridge the gap between theory and practice, encourage multidisciplinary approaches to business challenges, and contribute to the global discourse on sustainable and innovative business solutions.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 5 Documents
 1 
Search results for , issue "Vol. 2 No. 2 (2025): October" : 5 Documents clear
The effect of organizational culture and service quality on patient loyalty mediated by patient satisfaction Adhe William Fanggidae; Soegeng Wahyoedi
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3604

Abstract

Purpose: This study examines the effect of organizational culture and service quality on patient loyalty, with patient satisfaction as a mediating variable. The research focuses on Siloam Kupang General Hospital, where improving service quality and cultivating a strong culture are essential for sustaining patient loyalty in a competitive healthcare environment. Methodology: A quantitative approach using Partial Least Squares–Structural Equation Modeling (PLS-SEM) was applied to data collected from 200 outpatients through structured questionnaires. Four latent variables organizational culture, service quality, patient satisfaction, and patient loyalty were analyzed using SmartPLS 4. Results: The findings reveal that both organizational culture (? = 0.293; p < 0.001) and service quality (? = 0.306; p = 0.001) significantly influence patient loyalty. Patient satisfaction also has a significant effect on loyalty (? = 0.294; p = 0.001) and mediates the relationships between organizational culture and loyalty (? = 0.141; p = 0.006), as well as between service quality and loyalty (? = 0.097; p = 0.034). The model demonstrates substantial explanatory power (R² = 0.633) and high predictive relevance (Q² = 0.462). Conclusion: Strengthening organizational culture and improving service quality are key strategies to enhance patient satisfaction and loyalty. Hospitals should prioritize patient-centered values, effective communication, and responsive services to build lasting trust. Limitations: The study is limited to a single hospital and a specific patient group, restricting generalizability. Contribution: This research extends the understanding of mediating mechanisms between culture, service quality, and loyalty, offering managerial insight for hospital service excellence and patient retention strategies.
Workplace training mediates safety culture towards patient safety Marcella Aprilia Lonatrista; Hery Winoto Tj
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3609

Abstract

Purpose: This study aims to determine the effect of Safety Culture on Patient Safety, mediated by Work Training, among nurses in the Surgical Hospital CAP. The research focuses on how organizational safety values and continuous training contribute to reducing adverse events and improving healthcare service quality. Methodology: A quantitative approach was employed with a sample of 100 nurses selected through purposive sampling. Data were collected using structured questionnaires and analyzed through the Structural Equation Model (SEM) using Smart PLS to examine both direct and indirect effects among variables. Results: The results show that Safety Culture significantly affects Patient Safety (t = 2.657, p < 0.05), significantly influences Work Training (t = 14.962, p < 0.05), and Work Training significantly affects Patient Safety (t = 7.554, p < 0.05). Moreover, Work Training mediates the relationship between Safety Culture and Patient Safety (t = 6.775, p < 0.05). Conclusion: The findings confirm that Safety Culture directly and indirectly enhances Patient Safety through Work Training. A strong safety culture and ongoing professional development are essential for maintaining patient safety and comfort. Limitations: This study was limited to one hospital with a small sample, which may affect generalizability. Self-reported data may also introduce bias. Contribution: The research highlights the mediating role of Work Training between Safety Culture and Patient Safety, providing insights for hospital management to develop effective safety and training strategies.
Analysis of factors that are the challenges of digital transformation in public service complaint management through the SP4N-LAPOR! Application in the Ombudsman of the Republic of Indonesia Dana Utama; Dian Indiyati
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3616

Abstract

Purpose: This study aims to analyze the challenging factors in the digital transformation of public service complaint management through the SP4N-LAPOR! Application at the Ombudsman of the Republic of Indonesia. Methodology/approach: The research adopts a quantitative approach, collecting data through interviews and questionnaires from employees/assistant managers of SP4N-LAPOR! at the Ombudsman of the Republic of Indonesia. Exploratory Factor Analysis (EFA) serves as the analytical method to identify the primary factors influencing difficulties and challenges in the digital transformation process. Results/findings: The analysis reveals several challenging factors in the digital transformation of managing public service complaints through the SP4N-LAPOR! Application at the Indonesian Ombudsman. The identified challenge factors, ranging from the most dominant to less prominent, include Digital Capability, Information Network Systems, Complaint Management, Digital Solutions, Leadership 4.0, Business Ecosystem, Integrated Regulation, Digital Talent, Digital Conversion and Digital Implementation. Conclusion: Digital transformation of complaint management at the Ombudsman of Indonesia faces major challenges, notably limited digital capability (34.93%), hindering SP4N-LAPOR! implementation effectiveness and overall public service efficiency. Limitations: This research aimed to identify factors challenging the digital transformation of public service complaint management, providing a foundation for future studies to develop effective strategies for improvement. However, the study’s respondents were limited to employees or assistants of the Ombudsman of the Republic of Indonesia, restricting broader generalization. Contribution: This article contributes to a comprehensive understanding of critical aspects essential for improving the implementation of digital transformation in managing public service complaints.
Analysis of business capital, financial management, and marketing technology on the performance of micro, small, and medium enterprises (MSMEs) in Kotabumi, North Lampung Hermansyah Hermansyah; Armalia Reny WA; Maria Septijantini Alie; Yudhinanto CN; Eka Travilta Oktaria; Megasari Megasari
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3658

Abstract

Purpose: This study examines how business capital, financial management, and marketing technology affect MSME performance in Kotabumi, North Lampung, highlighting their strategic economic role and the challenges they face in sustaining and developing their businesses. Methodology: This research uses a quantitative survey approach by distributing questionnaires to MSME actors. The collected data were analyzed using multiple linear regression to determine the partial and simultaneous effects of business capital, financial management, and marketing technology on MSME performance. Result: The findings indicate that business capital, financial management, and marketing technology positively and significantly influence MSME performance, both partially and simultaneously. This result highlights the essential role of capital accessibility, managerial financial capability, and the effective utilization of marketing technology in enhancing competitiveness and sustainability. Conclusion: The study concludes that strengthening financial resources, improving financial literacy, and optimizing the use of marketing technology are crucial strategies for MSMEs to improve performance and sustain growth. Limitation: The research is limited to MSMEs in Kotabumi, North Lampung, and uses a survey method with a relatively small sample size, which may reduce the generalizability of findings to other regions or contexts. Contribution: This study highlights how capital, financial management, and marketing technology jointly enhance MSME performance, offering valuable insights for policymakers and practitioners to design targeted empowerment strategies that strengthen local economic resilience.
The effect of quality of work life and organizational citizenship behavior on employee performance: Mediated by work motivation Muhammad Royan; Adrie Frans Assa
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3671

Abstract

Purpose: This study aims to analyze the direct and indirect effects of Quality of Work Life (QWL) and Organizational Citizenship Behavior (OCB) on employee performance, with work motivation as a mediating variable within the manufacturing industry context. Methodology: A quantitative approach was used involving 150 permanent employees of PT Garuda Metalindo. Data were collected using a 1–5 Likert-scale questionnaire and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique through SmartPLS 4. The measurement model, structural model, and mediation effects were evaluated to determine significance and explanatory power. Result: Findings show that QWL and OCB have positive and significant effects on employee performance. Both variables also significantly influence work motivation, which in turn positively affects performance. Work motivation partially mediates the influence of QWL and OCB on employee performance. The model explains 55.4% of employee performance variance and 71.9% of work motivation variance. Conclusion: Improving QWL and OCB directly enhances employee performance and indirectly strengthens performance through increased work motivation. These results confirm the importance of supportive work environments and voluntary employee behavior in improving organizational outcomes. Limitation: This study is limited to one manufacturing company and uses cross-sectional data, which may restrict generalizability and causal interpretation. Contribution: This research contributes by validating the mediating role of work motivation in the relationships between QWL, OCB, and performance, offering empirical insights for HR practitioners and manufacturing organizations to design strategies that improve employee motivation and performance.

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