Fundamental and Applied Management Journal
Strategic and Operations Management, addressing strategic decision-making, operational excellence, supply chain, process improvement, and performance management. Business and International Management, covering global strategy, cross-border operations, internationalization, and comparative management practices. Marketing and Consumer Studies, exploring market strategy, consumer behavior, branding, digital marketing, and marketing analytics. Human Resource Management and Organisational Behaviour, focusing on talent management, leadership, motivation, organizational culture, and workplace behavior. Entrepreneurship and Management of Innovation, examining venture creation, entrepreneurial ecosystems, innovation strategy, and scaling new businesses. Management of Technology and Innovation, investigating technology adoption, digital transformation, R&D management, and innovation processes in organizations. Corporate Social Responsibility and Sustainability, addressing sustainable strategy, ESG, social impact, stakeholder engagement, and responsible business practices. Corporate Governance, covering board effectiveness, governance structures, accountability, transparency, and regulatory compliance. Financial Management, focusing on corporate finance, investment decisions, financial performance, risk management, and financial planning.
Articles
74 Documents
<![CDATA[Exploring The Mediating Role of Complaint Resolution in The Relationship Between Excellent Service, Competitive Advantage, and Customer Loyalty ]]>
<![CDATA[Untung Murdiyanto]]>;
<![CDATA[Johannes]]>;
<![CDATA[Ilham Wahyudi]]>
<![CDATA[ Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): Fundamental and Applied Management Journal ]]>
Publisher : <![CDATA[Global Research Collaboration ]]>
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DOI: 10.66314/famj.v4i2.888
<![CDATA[This study investigates the determinants of customer loyalty in the port service industry by examining the direct and indirect effects of Excellent Service and Competitive Advantage on Customer Loyalty, with Complaint Resolution as a mediating variable. Anchored in Utility Theory, Customer Loyalty Theory, and Competitive Advantage Theory, the research adopts a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze survey data collected from clients of PT Pelabuhan Indonesia (Persero) Regional 2. The findings reveal that both Excellent Service and Competitive Advantage significantly influence customer loyalty. However, Competitive Advantage alone does not suffice to build long-term loyalty unless supported by effective complaint resolution mechanisms. The mediating role of Complaint Resolution is found to be statistically significant, underscoring the importance of responsive and fair grievance handling systems in enhancing customer retention. These results suggest that in a competitive service environment such as port operations, fostering loyalty requires not only continuous service innovation and operational efficiency but also a strategic commitment to customer-oriented problem solving. The study contributes to the growing body of literature on service loyalty in the maritime logistics sector and offers practical implications for service improvement and relationship management in port service enterprises.]]>
<![CDATA[The Influence of Green Human Resource Management on Sustainable Organizational Performance in IKAPI Member Companies ]]>
<![CDATA[Dasmadi]]>;
<![CDATA[Telly Pauline Ulviana Siwi]]>
<![CDATA[ Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): Fundamental and Applied Management Journal ]]>
Publisher : <![CDATA[Global Research Collaboration ]]>
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DOI: 10.66314/famj.v4i2.905
<![CDATA[This study aims to analyze the influence of Green Human Resource Management (GHRM) on Sustainable Organizational Performance in IKAPI member companies in Indonesia. The research employed a quantitative explanatory approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.1 to examine the relationship between green HRM practices and organizational sustainability performance. Data were collected through questionnaires distributed to employees of IKAPI member companies selected using purposive sampling techniques. The findings revealed that Green Human Resource Management significantly and positively influences sustainable organizational performance through green recruitment, green training, green employee involvement, and environmentally oriented organizational policies. The implementation of GHRM practices contributes to improving environmental awareness, operational efficiency, employee engagement, organizational reputation, and long-term sustainability performance. The study also found that digital transformation and employee participation strengthen the effectiveness of sustainability-oriented organizational practices within publishing companies. However, several challenges remain, including limited organizational resources, inconsistent employee awareness, and the absence of structured sustainability evaluation systems. This research contributes theoretically by expanding the literature on GHRM within the publishing industry context and practically by providing recommendations for organizations to strengthen sustainability-oriented human resource management strategies. Therefore, GHRM can become an important strategic approach for improving sustainable organizational competitiveness in the publishing sector.]]>
<![CDATA[Elements Driving Profit Increase in The Primary Consumer Industry Sector ]]>
<![CDATA[Rini Tri Hastuti]]>;
<![CDATA[Anggraeni Pratama Indrianto]]>;
<![CDATA[Velinda Alvita]]>
<![CDATA[ Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): Fundamental and Applied Management Journal ]]>
Publisher : <![CDATA[Global Research Collaboration ]]>
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DOI: 10.66314/famj.v4i2.916
<![CDATA[For investors, understanding financial variables such as debt ratio, total asset turnover, and net profit margin can assist in investment decision-making. Investors can assess potential profit growth from published financial statements and more accurately estimate investment returns. This research serves to provide a theoretical contribution to enrich the literature on corporate finance and profit growth. Several previous studies have been conducted to examine these variables, but there are gaps in the results from one study to another. Therefore, this study attempts to re-examine the gaps found in several studies. This study aims to re-examine and obtain evidence in the form of the influence of debt ratio, total asset turnover, and net profit margin on profit growth. Companies listed on the IDX during the 2021-2023 period. Using a purposive sampling method and using data containing 118, equivalent to 53 companies. The technique in this study uses multiple regression analysis assisted by the IBM SPSS Statistics program version 30 and Microsoft Excel Workbook. The results of this study indicate that the debt ratio and total asset turnover both have no effect on profit growth and exhibit a negative relationship. Meanwhile, in this study, the net profit margin has a negative effect on profit growth. The implication of this study is that using a good debt ratio, maximizing asset utilization, and calculating the net profit margin correctly can increase profit growth in a company, thus providing a positive signal to potential investors.]]>
<![CDATA[Work Flexibility, Digital Collaboration Capability, and Agile Work Autonomy and Employee Well-Being in Ibu Kota Nusantara (IKN), Indonesia: The Mediating Role of Government Support ]]>
<![CDATA[Rizki Fajar Putranto]]>;
<![CDATA[Budi Hermana]]>;
<![CDATA[Sudaryanto]]>
<![CDATA[ Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): Fundamental and Applied Management Journal ]]>
Publisher : <![CDATA[Global Research Collaboration ]]>
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DOI: 10.66314/famj.v4i2.922
<![CDATA[The rapid development of digital transformation and smart-city initiatives has accelerated the adoption of New Ways of Working (NWOW), including work flexibility, digital collaboration capability, and agile work autonomy. However, evidence regarding their effects on employee well-being and the role of government support remains limited, particularly within emerging smart-city ecosystems such as Ibu Kota Nusantara (IKN), Indonesia. This study aims to examine the influence of Work Flexibility, Digital Collaboration Capability, and Agile Work Autonomy on Employee Well-Being, with Government Support serving as a mediating variable. A quantitative research approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 400 employees working across various business sectors in IKN, including MSMEs, digital startups, logistics, retail, creative industries, and professional services. The data were analyzed using SmartPLS to assess both direct and indirect relationships among the constructs. The results indicate that Digital Collaboration Capability has a significant positive effect on Employee Well-Being, whereas Work Flexibility and Agile Work Autonomy do not directly influence Employee Well-Being. All three NWOW dimensions significantly affect Government Support, which in turn exerts a strong positive effect on Employee Well-Being. Mediation analysis shows that Government Support fully mediates the relationships between Work Flexibility and Employee Well-Being and between Agile Work Autonomy and Employee Well-Being, while partially mediating the relationship between Digital Collaboration Capability and Employee Well-Being. Government Support plays a critical role in translating NWOW practices into positive employee well-being outcomes within the evolving smart-city ecosystem of IKN. The findings extend the Job Demands–Resources Theory and Social Support Theory by highlighting institutional support as a key resource in digital work environments and provide practical implications for policymakers and organizations in designing sustainable and employee-centered work systems.]]>
