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Umar Tangke
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Kampus Terpadau Universitas Muhammadiyah Maluku Utara Jl. KH. A. Dahlan No.100, Kwlurahan Sasa, Kec. Ternate Selatan Kota Ternate - Propinsi Maluku Utara
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JURNAL SAINS, SOSIAL DAN HUMANIORA
Published by Universitas Muhammadiyah Maluku Utara
ISSN : -     EISSN : 2777015X     DOI : DOI: https://doi.org/10.52046/jssh
Core Subject :
Jurnal SAINS, SOSIAL dan HUMANIORA (JSSH), merupakan jurnal ilmiah MULTIDISIPLIN ILMU yang diterbitkan oleh Lembaga Penelitian, Publikasi dan Pengabdian pada Masyarakat (LP3M) Univeritas Muhammadiyah Maluku Utara sebagai sarana publikasi MANUSKRIP/ARTIKEL mahasiswa, dosen dan peneliti dari instansi pemerintah maupun instansi swasta. Jurnal SAIN, SOSIAL dan HUMANIORA (SSH) memuat artikel yang belum pernah dipublikasikan sebelumnya berupa artikel hasil kegiatan PENELITIAN, PENGABDIAN dan REVIEW ARTIKEL dengan bidang kajian EKSAKTA UMUM, SAINS, ILMU EKONOMI, ILMU HUKUM, ILMU PENDIDIKAN, ILMU SOSIAL UMUM dan Bidang kajian HUMAIORA. Semua artikel yang masuk akan melalui "PROSES" PEER-REVIEWER" dan di PUBLIKASI setelah memenuhi persyaratan sesuai PEDOMAN PENULISAN. Penerbitan jurnal ini dilakukan sebanyak enam bulan sekali yaitu pada bulan JUNI dan NOVEMBER.
Arjuna Subject : -
Articles 157 Documents
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The Effect of Service Quality on Customer Satisfaction at PT. Bank Rakyat Indonesia (Persero) Tbk. Tobelo Branch and Its Implications for Service Improvement Oktadwilaras A P. Papuling; Alfriani Puren
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2445

Abstract

The type of research conducted is quantitative. Determination of the research sample uses the Slovin formula for sampling. Research data was obtained by distributing questionnaires about service quality and customer satisfaction to 45 respondents using a Likert scale. It can be seen that service quality is a very important factor in ensuring customer satisfaction. Based on the concept of marketing and service management, service quality has a positive and significant effect on customer satisfaction, meaning that the better the quality of service provided by BRI Tobelo Branch (seen from the speed of service, friendliness of officers, accuracy of transactions, adequate facilities, and ease of access), the higher the level of customer satisfaction. On the other hand, a decrease in service quality will decrease customer satisfaction. Based on these positive influences, the implications are: Standardization of Service SOPs ensures that all frontliners have consistent service standards, Improving Employee Competence through communication training, complaint handling, and bank product literacy, Optimization of Physical & Digital Facilities improves the comfort of waiting rooms, speeds up queues, and improves the quality of e-banking services, Implementation of a Feedback System regularly measures customer satisfaction to detect areas that need improvement, Strengthening the Culture of Excellent Service builds the mindset of all employees that customer satisfaction is the main priority.
The Effect of Variations in Mung Bean Sprout Extract (Tauge) on the Organoleptic Quality of Fermented Beverage from Pineapple Juice (Ananas comosus, L.Merr) Centhya Victorin Maitimu
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2461

Abstract

Fermented pineapple juice beverage is a biotechnology product obtained through a natural fermentation process. This study aims to determine the effect of varying additions of mung bean sprout extract (tauge) on the organoleptic quality of fermented pineapple juice, including color, aroma, taste, and overall preference. The method used was a quantitative experimental design with four treatments: P0 (control, 1000 ml pineapple juice), P1 (750 ml pineapple juice + 250 ml sprout extract), P2 (500 ml pineapple juice + 500 ml sprout extract), and P3 (250 ml pineapple juice + 750 ml sprout extract). Organoleptic tests were conducted by 20 panelists using a 1–4 hedonic scale. The analysis results showed that treatment P3 received the highest scores for color (2.85) and aroma (2.00), indicating a slightly bright yellow color and an aroma still resembling pineapple. For taste and overall preference, treatment P1 received the highest scores with a taste score of 2.75 (moderately sweet to sweet) and a preference score of 3.15 (liked). It can be concluded that the addition of mung bean sprout extract (tauge) affects the organoleptic quality of fermented pineapple juice. Treatment P1 provided the best balance of aroma, taste, and panelist preference. The results suggest that a 3:1 ratio of pineapple juice to mung bean sprout extract (P1) can be recommended as the optimal formulation to enhance the nutritional value and flavor of fermented pineapple beverages.
Accountability of Village Fund Management (Study on Gorua Village Government, North Tobelo Sub-district, North Halmahera Regency) Iwan Duwila; Sofjan Alizar Sam
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2464

Abstract

The performance of the village government in managing the Village Fund, which is so large in amount, is expected to be utilized as much as possible in improving development and community welfare. However, the reality in the field does not match the expectations of the community. Some programs that have been proposed and agreed upon between the village government and the community are not implemented optimally. Therefore, the purpose of this study is to describe the accountability of the village government in managing village funds in Gorua Village, North Tobelo Sub-district. This research was conducted using qualitative research with a descriptive approach, where the author will explain social phenomena, from a number of field information related to the problem under study. Data collection techniques used were observation, interview and documentation. While the data analysis technique uses three stages, namely data reduction, data presentation, and conclusion. The results obtained from this study are (1) openness in presenting fund program information has not been fully implemented. This can be seen from several development programs that have not been completed but there is no information disclosure through budget and program accountability reports. (2) The lack of community participation in village development programs is due to the fact that the community has never been given information related to the progress of programs and budgets carried out.
Local Restorative Models in the Indonesian Legal System: Exploring the Values of Larwul Ngabal as Living Law in the Resolution of Communal Disputes Agustinus Jonas Sahetapy
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2481

Abstract

Larwul Ngabal is a customary legal system of the Kei community that has functioned as a restorative mechanism for resolving communal disputes. As a living law, Larwul Ngabal reflects the values of justice, harmony, and social balance that remain relevant in the context of Indonesian law. This journal explores the role of Larwul Ngabal in resolving communal conflicts and its potential for integration into the national legal system as a model of locally-based restorative justice.
Assessing the Responsiveness of Public Service Delivery at the Class IIA State Detention Facility in Ambon Orpha Riupassa; Ignasius Setitit; Ferdinand C. Renyut
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2514

Abstract

Abstract This study aims to evaluate the level of public service responsiveness at the Class IIA State Detention Center (Rutan) in Ambon by examining five key aspects: speed, accuracy, satisfaction, precision, and accessibility of services. Responsiveness is a crucial indicator in assessing how well public services meet the needs and expectations of inmates and external stakeholders in an effective and efficient manner. The research was conducted at the Class IIA Detention Center in Ambon from February to April 2025. A descriptive qualitative approach was employed, with data collected through in-depth interviews with officers and inmates, direct observation of service processes, and a review of relevant administrative documents and internal policies. The data were analyzed using the interactive model, which consists of three stages: data reduction, data display, and conclusion drawing. The findings reveal that service responsiveness still faces several challenges. Officers are not yet able to fully respond to inmates’ requests quickly and in a timely manner, leading to delays in meeting their needs. While some inmates expressed satisfaction, complaints persist regarding limited facilities and long waiting times. Inaccuracies in the delivery of information and service execution continue to affect the overall quality of service. Additionally, access to services remains inadequate, particularly for external stakeholders. This study recommends optimizing digital-based service systems, enhancing the capacity and competence of service personnel, and strengthening supervision of service procedures. These efforts are expected to improve the quality of public services to be more responsive, accurate, and aligned with the needs of service users.
Dilema Agama: Antara Pembebasan dan Konflik Telaah Sosiologis atas Konflik Islam-Kristen di Maluku Utara
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 1 No. 1 (2021): Juni 2021
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sebagai bentuk keyakinan manusia terhadap sesuatu yang bersifat adikodrati, agama telah hadir dan menjadi bagin terpenting dalam sejarah ummat manusia. Agama tidak hanya terbatas memberikan pedoman bagi kehidupan dunia namun juga bagi kehidupan akhirat. Agama memberikan pengaruh yang signifikan dalam kehidupan manusia, karena itu agama menjadi kebutuhan mendasar bagi setiap individu maupun kelompok. Dalam realitasnya agama pada dimensi tertentu menjadi sumber konflik akibat internalisasi nilai –nilai agama yang sangat eksklusif mengakibatkan kecenderungan claim kebenaran terhadap agama yang dianut dan pada saat yang sama mengganggap agama agama lain tersesat. Potret konflik antar agama di berbagai belahan dunia termasuk Indonesia merefleksikan betapa pemahaman eksklusif masih menjadi pemicu yang dominan. tulisan ini mencoba melihat fenomena konflik keagamaan tersebut dengan disiplin sosiologi agama pada kasus konflik antara agama Islam dan Kristen di Provinsi Maluku Utara.
Supervisory Agency's Strategy in Preventing Election Vulnerability: Study on Bawaslu North Maluku Province Mahmud Husen
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2547

Abstract

This study aims to determine the strategy of preventing election vulnerability by the Election Supervisory Agency (Bawaslu) based on the provisions of Article 94 paragraph (1) of Law Number 7/2017 concerning Elections. Election vulnerability is an instrument of early detection of potential disturbances that can hinder the implementation of elections that are luber (direct, general, free, secret) and jurdil (honest and fair). This vulnerability includes various forms of violations such as money politics, SARA campaigns, intimidation, data manipulation, and non-neutrality of state apparatus. In the context of public organizations, strategy is understood as a structured and adaptive long-term plan, designed to effectively face external challenges. The research used a descriptive qualitative approach to gain an in-depth understanding of the role and implementation of Bawaslu's duties in the context under study. By using the Bawaslu chairperson as the key informant and Bawaslu members as additional informants, this research was able to comprehensively explore information from sources who have authority and direct experience in the implementation of election supervision. The data collection methods used, namely observation, interviews and documentation, provide strong data triangulation to increase the validity of the research results. The results showed that through civil society involvement, political education, and cross-sector cooperation, the prevention strategy implemented by Bawaslu is expected to minimize the potential for violations and strengthen participatory democracy. Thus, Bawaslu plays a strategic role in realizing quality elections that are free from various forms of vulnerability.
Strategic Efforts of the Yogyakarta Special Region Police Preventing Disciplinary Violations Among Police Officers in the Contexst of Law Enforcement Masri Adam
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2559

Abstract

This study aims to analyze the strategies implemented of the Yogyakarta Regional Police in preventing disciplinary violations, particularly in the context of law enforcement duties. Disciplinary violations committed by police officers not only cause internal harm to the institution but also negatively impact the public image of the police and diminish public trust in the law enforcement system. This research employs a descriptive qualitative approach using a normative-empirical method. The findings indicate that the Yogyakarta Regional Police have implemented several preventive strategies, including mental and religious development programs, enhancement of internal supervision, personnel rotation, and the strict enforcement of disciplinary sanctions. Although these strategies have contributed to a decline in the number of violations in recent years, their implementation still faces several challenges, such as limited human resources, suboptimal hierarchical supervision, and inconsistent enforcement of sanctions. This study recommends strengthening technology-based supervision systems, enhancing the capacity of supervisory personnel, and encouraging active leadership involvement in fostering a sustainable culture of discipline and professionalism.
Islamic Banking Financial Institutions Analysis of Growth and Development in Indonesia Sofyan Abas
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2562

Abstract

The issuance of the Financial Services Authority Regulation (POJK) number 12 of 2023 can actually require Conventional Commercial Banks in Indonesia to separate their Sharia Business Units (UUS) if they have met the conditions set out in POJK number 12 of 2023. This study aims to analyze the acceleration or development and development of Islamic banking financial institutions in Indonesia. The type of this research is qualitative research with secondary data analysis presented descriptively. This research was conducted by means of a literature study or literature review taken from various existing sources in the form of data or documents, namely through financial reports of Islamic banks, books, international and national scientific journals, magazines, scientific papers, articles, the internet, national newspapers, archives, laws, Bank Indonesia (BI) regulations, Financial Services Authority (OJK) regulations and all forms of government regulations relating to Islamic banking in Indonesia. Furthermore, the results of the study can show that the acceleration, growth and development of financial institutions in the Islamic banking sector in the country is growing significantly, this is evidenced by several conventional banks that have metamorphosed into Islamic Commercial Banks. In the performance report of the Financial Services Authority that there are 14 banks in Indonesia at the end of 2024 have become Islamic Commercial Banks or BUSs.
Harmonization of Local Government Management Study of Regional Head and Deputy Regional Head Couples in North Halmahera Regency Syarifuddin Usman
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2563

Abstract

The breakdown of cooperation between regional leaders is one of the problems in the direct election system in the era of regional autonomy. This is not only evident at the provincial level, involving governors and their deputies, but also at the regency and city levels, involving regents and their deputies, as well as mayors and their deputies. The most reasonable explanation for this breakdown of cooperation is the struggle for influence between regional leaders and their deputies. Both claim to have contributed to winning the election. Another factor that influenced Djohermansyah Johan's report in mediaindonesia.com was that of the 244 regional elections held in 2010, 862 or 94% of regional head and deputy regional head pairs elected in the regional elections broke up. Only 6.15% or 52 pairs of regional heads and deputy regional heads remained harmonious and returned for a second term. This indicates that the results of the regional elections have not produced solid and qualified leaders. Pairs running in the second term of the Pilkada include those in North Maluku. There are three pairs of regional heads and deputy regional heads, including the Regent and Deputy Regent of North Halmahera. The results of the study show that the regional heads and deputies in North Halmahera Regency were able to maintain harmonious governance until the second term because they were able to maintain the boundaries of their authority and the social capital possessed by each candidate pair.

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