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Jurnal Penelitian Kesehatan Pelamonia Indonesia
Published by Institut Ilmu Kesehatan Pelamonia
ISSN : 26209683     EISSN : 26549921     DOI : -
Core Subject :
Fokus Jurnal Penelitian Kesehatan Pelamonia Indonesia berfokus pada publikasi penelitian, kajian ilmiah, dan diskusi yang berhubungan dengan berbagai aspek kesehatan. Jurnal ini bertujuan untuk mendalami perkembangan ilmu kesehatan dengan pendekatan berbasis bukti untuk memberikan kontribusi terhadap peningkatan kualitas pelayanan kesehatan di Indonesia dan global. Ruang Lingkup Penelitian Kesehatan Masyarakat: Penelitian yang membahas masalah kesehatan masyarakat, epidemiologi, promosi kesehatan, serta pencegahan penyakit. Keperawatan: Kajian tentang praktik keperawatan, pendidikan keperawatan, kebijakan keperawatan, dan pengembangan model perawatan. Kedokteran dan Klinik: Studi terkait diagnosis, pengobatan, terapi, serta perawatan medis dalam berbagai disiplin ilmu kedokteran. Kesehatan Lingkungan: Penelitian mengenai faktor lingkungan yang mempengaruhi kesehatan, termasuk sanitasi, polusi, dan perubahan iklim. Kebijakan Kesehatan: Analisis kebijakan kesehatan, peraturan pemerintah, dan sistem pelayanan kesehatan yang berpengaruh terhadap praktik medis dan keperawatan. Kesehatan Mental: Penelitian yang berkaitan dengan masalah kesehatan mental, psikologi klinis, serta peran tenaga kesehatan dalam penanganan masalah mental. Penyakit Menular dan Tidak Menular: Penelitian terkait pencegahan, diagnosis, pengobatan, dan pengelolaan penyakit menular dan tidak menular. Inovasi dan Teknologi Kesehatan: Kajian mengenai pemanfaatan teknologi terbaru dalam bidang kesehatan, termasuk alat medis, telemedicine, dan aplikasi kesehatan digital. Jurnal ini menerima artikel-artikel yang menggunakan berbagai metodologi penelitian, baik kuantitatif, kualitatif, maupun campuran, yang relevan dengan topik-topik di atas dan memberikan kontribusi nyata terhadap kemajuan ilmu pengetahuan di bidang kesehatan.
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Articles 70 Documents
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ANALISIS PENGARUH LINGKUNGAN KERJA FISIK DAN DUKUNGAN SOSIAL TERHADAP STRES KERJA PADA PERAWAT DI RUANG RAWAT INAP RUMAH SAKIT UMUM DAERAH (RSUD) HAJI MAKASSAR Ricky Perdana Poetra; Adriyana Adevia Nuryadin; Ryryn Suryaman Prana Putra; Annastya Dewi Yusrifah
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 6 No. 2 (2024): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Saat ini rumah sakit mengalami berbagai masalah yang berhubungan dengan tenaga keperawatan dan pelayanan keperawatan, masalah-masalah tersebut diantaranya adalah yang berhubungan dengan lingkungan kerja fisik dan dukungan sosial yang kurang baik yang dapat mempengarui tingkatan stres kerja pada perawat. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh lingkungan kerja fisik dan dukungan sosial terhadap stres kerja pada perawat di ruang rawat inap Rumah Sakit Umum Daerah (RSUD) Haji Makassar. Jenis penelitian yang dipakai dalam penelitian ini adalah penelitian kuantitatif dengan pendekatan desain cross sectional study dimana jumlah sampel sebanyak 160 responden perawat rawat inap. Data penelitian ini diperoleh melalui kuesioner yang telah diuji validitas, reliabilitas. Teknik analisis data yang digunakan adalah analisis univariat, analisis bivariat dengan uji chi square, analisis multivariat dengan uji regresi binari dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa variabel lingkungan kerja fisik (p=0,000) dan dukungan sosial (p=0,001) berpengaruh terhadap stress kerja pada perawat di ruang rawat inap Rumah Sakit Umum Daerah (RSUD) Haji Makassar. Sebagai kesimpulan, dalam meningkatkan lingkungan kerja fisik dan dukungan sosial pada perawat dengan pengelolaan yang baik di tempat kerja dapat memberikan dampak positif dalam mengurangi tingkat stres kerja pada perawat di ruang rawat inap RSUD Haji Makassar.
PENGARUH PENGALAMAN KERJA DAN STRES KERJA TERHADAP BURNOUT KARYAWAN PEKERJA HARIAN LEPAS (PHL) DI RUMAH SAKIT BHAYANGKARA MAKASSAR TAHUN 2023 Suprijadin Suprijadin; Ricky Perdana Poetra; Mohammad Ardani Samad; Fauziah Botutihe
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 8 No. 2 (2026): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

A successful hospital needs employees who will do more than usual, those who will provide performance that exceeds expectations. In today's dynamic world of work, where hospitals need employees who will show good citizenship behavior, such as helping other individuals in the team, volunteering to do extra tasks, avoiding unnecessary conflicts, respecting each other, enthusiasm and complying with the contents of the rules , and generously tolerating occasional work-related losses and disruptions, Burnout takes a toll on itself and the world around it. The bad impact of burnout experienced is that it disrupts interpersonal relationships, interpersonal disorders make life at work worse, it can be seen that this bad condition involves physical conditions that decrease fatigue at work, while high levels of burnout can create disturbances between individuals and work. This study aims to analyze the effect of work experience and work stress on burnout of casual daily worker employees at Bhayangkara Hospital Makassar. The type of research used in this research is quantitative research using a Cross Sectional Study design, the sampling technique used is purposive random sampling with a sample of 175 respondents, data analysis techniques using univariate and bivariate analysis. The results of the study can be concluded that there is an effect of work experience on burnout of Freelance Daily Workers (PHL) employees at Bhayangkara Hospital Makassar, a p value of 0.000, there is an effect of work stress on burnout of Freelance Daily Workers (PHL) employees at Bhayangkara Hospital Makassar, a p value of 0.000. It is suggested to the hospital to provide training and education to employees who have less work experience at Bhayangkara Makassar Hospital, and are expected to pay attention to positions according to the employee's ability to deal with the emergence of stress on workers in the hospital.
GAMBARAN TATA KELOLA RUMAH SAKIT MENUJU SMART HOSPITAL DI RUMAH SAKIT TK.II 14.05.01 PELAMONIA KOTA MAKASSAR TAHUN 2023 Trigriselda Datuan; Darmawati Junus; Dian Ekawaty; Ryryn Suryaman Prana Putra
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 8 No. 1 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Hospital governance which focuses on hospital management using the hospital information system (SIMRS). With this information system, hospital governance plays an important role so that it becomes a smart hospital which previously still used a manual system so that it becomes electronic at Tk.II Hospital 14.05.01 Pelamonia so that the realization of a hospital that carries out smart hospital functions in the hospital governance system which optimizes the hospital information system (SIMRS). The aim of this research is to find out how hospital governance is towards a smart hospital in terms of Transparency (openness), Accountability (accountability), Responsibility (responsibility), Independence (independence), Fairness (justice).The research method used in this research is qualitative research with a descriptive approach in the form of written or spoken words, with the number of informants in this research being 8 people with this research data obtained through in-depth interview observations carried out directly and documentation studies during the research taking place.The results of the research show that Tk.II Hospital 14.05.01 Pelamonia has implemented the principles of Hospital Governance in realizing a smart hospital seen from transparency with the delivery of information, clear and timely, accountability with responsibility achieved and managing the hospital so that it is carried out effectively, independence in managing the hospital is professional with no pressure from other parties, and also the principle of hospital fairness is also in equalizing each employee fairly and evenly.
PENGARUH KINERJA PEGAWAI REKAM MEDIS TERHADAP PENATALAKSANAAN PEMUSNAHAN REKAM MEDIS IN-AKTIF DI RSUD HAJI MAKASSAR TAHUN 2023 Tariza Nurul Asfany R; Dian Ekawati; Zulkifli Zulkifli; Ryryn Suryaman Prana Putra
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 8 No. 1 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Management of the destruction of inactive medical records is a process of reducing the number of medical records that are on active shelves by selecting inactive medical records and then moving them to the inactive medical record storage room, assessing and destroying those that have no use value in accordance with applicable policies. The purpose of this study was to examine the effect of medical record employee performance on the management of inactive medical record destruction.The type of research used is quantitative research with a cross section study design. This research was conducted with a sample of 30 respondents. Research data were taken through questionnaires and direct observation and data analysis techniques using univariate analysis and bivariate analysis.The results of this study indicate that the variable quality of work on the management of inactive medical record destruction with a sig value (1.000) > 0.05, the quantity of work on the management of inactive medical record destruction with a sig value (1.000) > 0.05, accuracy time to the management of the destruction of inactive medical records with a sig value (1.000) > 0.05, the effectiveness of the management of the destruction of inactive medical records with a sig value (1.000) > 0.05, independence of the management of the destruction of inactive medical records with sig value (1.000) > 0.05. The conclusion in this study is that there is no effect on the performance of medical record employees on the management of destroying inactive medical records at Haji Makassar General Hospital.
ANALISIS SISTEM PELAYANAN ADMINISTRASI DALAM PENERIMAAN PASIEN BPJS DAN PASIEN UMUM RAWAT JALAN RUMAH SAKIT UMUM DAERAH (RSUD) SYEKH YUSUF TAHUN 2023 Nurul Khairani; Dian Ekawaty; Ricky Perdana Poetra; Sriyani Windarti
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 8 No. 1 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Service is a process in direct community needs that are carried out so that people get a satisfaction. Administrative service system is defined as forms of administrative services that are held individually or jointly. This study aims to analyze the administrative service system in accepting BPJS patients and general patients at Syekh Yusuf Hospital, Kab. Gowa. The type of research in this research is descriptive. The sampling technique in this study is using a non-probability sampling techniqu with sample of 228 respondents. The data analysis technique in this study was univariate analysis. Univariate analysis was carried out to obtain an overview or description of each variable. The results showed that the administrative service system in accepting BPJS patients and general patients at Syekh Yusuf Hospital on all indicators namely transparency, accountability, conditional, participatory, equal rights, and the balance of rights and obligations was implemented properly. As for the advice given by the research, it is hoped that tha RSUD Syekh Yusuf will provide clear information, provide effective and efficient services by responding quickly and appropriately, provide opportunities to ask questions about complaints or patient health problems, be fair in providing health services, and provide maximum service to patients.
ANALISIS FAKTOR KOMPLAIN PASIEN DI RUMAH SAKIT KHUSUS DAERAH IBU & ANAK PERTIWI MAKASSAR TAHUN 2023 Asharandy Rahman; Nurmulia Wunaini Ngkolu; Adriyana Adevia Nuryadin; Ricky Perdana Poetra
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 8 No. 1 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Complaining behavior is a process of displaying consumers' own experiences that can cause dissatisfaction. Because if you ignore it, you will feel ignored and end up leaving the company. The company/institution must then really look for a way out/solution to resolve customer complaints. The general aim of this research is to analyze the factors of patient complaints at the Pertiwi Regional Special Hospital for Women and Children in Makassar in 2023. The research method used in this research is descriptive qualitative. This research was conducted at the Pertiwi Regional Special Hospital for Women and Children, Makassar. This research was conducted in August 2023 with a total of 7 resondents. Data collection was obtained through in-depth interviews with informants based on interview guidelines. The research results are presented in the form of questions and narratives. Based on the results of research conducted at the Pertiwi Makassar Regional Women's and Children's Special Hospital, there are differences of opinion regarding when patients receive services and when patients submit complaints, officers immediately handle the complaints quickly. When a patient wants to convey their complaint, there is a QR that can be scanned and then fill in the form to submit their complaint. There is also a banner for the flow of patient complaints. The officers also try to help patients if they don't know how to channel this complaint. The suggestion from the result of the research that has been carried out is to pay more attention to every complaint from patient who have undergone treatment, as well as increase responsiveness and speed in providing services.
PENGARUH INTERNAL MARKETING TERHADAP KINERJA PERAWAT DI INSTALASI RAWAT INAP RSUD HAJI MAKASSAR PROVINSI SULSEL TAHUN 2023 Sri Nirwana; Reski Dewi Pratiwi; Mohammad Ardani Samad; Adriyana Adevia Nuryadin
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 8 No. 1 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Internal marketing is motivating the efforts of nurses in hospitals to create service providers who are experts in providing excellent service to patients. Nurse performance cannot be separated from the positive influence of well-run internal marketing. Based on data from the Haji Makassar Hospital in South Sulawesi Province regarding training, that nurses in inpatient installations do not provide regular training and development. This needs to be considered by the hospital because training and development is one of the needs of every hospital to improve the competence and performance of nurses. The better the internal marketing in the hospital, the higher the nurse's performance. The purpose of this study was to determine the effect of internal marketing on the performance of nurses at the inpatient installation of Haji Makassar General Hospital, South Sulawesi Province in 2023. Internal marketing is motivating the efforts of nurses in hospitals to create service providers who are experts in providing excellent service to patients. Nurse performance cannot be separated from the positive influence of well-run internal marketing. Based on data from the Haji Makassar Hospital in South Sulawesi Province regarding training, that nurses in inpatient installations do not provide regular training and development. This needs to be considered by the hospital because training and development is one of the needs of every hospital to improve the competence and performance of nurses. The better the internal marketing in the hospital, the higher the nurse's performance. The purpose of this study was to determine the effect of internal marketing on the performance of nurses at the inpatient installation of Haji Makassar General Hospital, South Sulawesi Province in 2023. The type of research used in this research is quantitative research using a Cross Sectional Study design, the sampling technique used is total sampling with a sample of 160 respondents. The research data was obtained through a questionnaire that had been tested for validity and reliability. The data analysis technique used is univariate and bivariate analysis with the help of the SPSS application. The results of this study using the chi-square test showed that there was no effect of the vision dimension (p=0.286) on nurse performance, while development (p=0.040), reward (p=0.002), recruitment (p=0.049), environmental work (p=0.040), commitment (p=0.042), and job satisfaction (p=0.036) affect nurse performance. It is suggested to the Haji Makassar Hospital in South Sulawesi Province that they should pay more attention to internal marketing because the better the internal marketing, the better the performance of the nurses.
HUBUNGAN CUSTOMER RELATIONSHIP MANAGEMENT DENGAN LOYALITAS PASIEN RAWAT JALAN DI RSUD LABUANG BAJI MAKASSAR TAHUN 2023 Sitti Aisyah; Nur Mulia Wunanini Ngkolu; Sriyani Windarti; Reski Dewi Pratiwi
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 7 No. 2 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

The decline in the number of outpatient visits at Labuan Baji Hospital Makassar from year to year cannot be ignored by the hospital, therefore the hospital needs to pay attention to factors that can affect patient loyalty, one of which is by implementing customer relationship management. This study aims to determine the relationship between customer relationship management (CRM) and outpatient loyalty at Labuan Baji General Hospital Makassar in 2023.The type of research used is quantitative research with a cross-sectional study design. The population in this study was 863 people, then the sample was obtained using the slovin formula, namely 273 people and the sampling technique was using accidental sampling. Data analysis used was univariate, bivariate with chi-square test, and multivariate analysis with logistic regression. The results of this study indicate that there is a significant relationship between people (p=0.035), process (p=0.011), knowledge and insight (p=0.001) and patient loyalty. While technology is not related to patient loyalty with a value (p = 0.315), then the variables most related to patient loyalty are knowledge and insight. It is hoped that the hospital will maintain, maintain and improve the implementation of customer relationship management so that it is able to maintain and increase the number of loyal patients.
ANALISIS PENGARUH KUALITAS PELAYANAN, KEPUASAN PASIEN, DAN LOYALITAS PASIEN TERHADAP IMAGE RUMAH SAKIT DI RUANG RAWAT INAP RUMAH SAKIT UMUM DAERAH LABUANG BAJI TAHUN 2023 Reza Meifini; Reski Dewi Pratiwi; Adriyana Adevia Nuryadin; Dian Ekawaty
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 7 No. 2 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

Patient satisfaction is an important indicator that must be considered in health services. Based on patient satisfaction data at the Labuang Baji Regional Hospital, it shows that the percentage of patient satisfaction in 2019 was 86.34%, in 2021 it was 70.83% and in 2022 it was 78.46%, it can be seen that the percentage of patient satisfaction at Labuang Baji Hospital has not fulfilled Ministry of Health standard no. 129 of 2008, namely >90%. The purpose of this study was to determine the effect of service quality, patient satisfaction and patient loyalty on the image of the hospital in the inpatient ward of Labuang Baji Hospital in 2023.This research is a quantitative study using the Cross Sectional Study method. This research was conducted in the inpatient room of the Labuang Baji Hospital with a sample of 242 respondents who were determined through a purposive sampling technique. Data collection in this study was obtained through distributing questionnaires and secondary data. Data analysis used SPSS 16.0 to see how many respondents' answers strongly agreed, agreed, disagreed and strongly disagreed, Chi-square test to see the effect of the independent variables on the dependent variable and binary logistic regression test to see the effect of the independent.The results of the study using the chi-square test showed that the quality of service had a value of p = 0.000, because the value of p <α = 0.000 <0.05, it could be concluded that there was an effect of Service Quality on Image, patient satisfaction obtained a value of p = 0.015, because the value of p <α = 0.015 <0.05, it can be concluded that there is an effect of patient satisfaction on Image. Patient loyalty obtained a value of p = 0.011, because the value of p < α = 0.011 < 0.05, it can be concluded that there is an effect of patient loyalty on Image. the hospital is getting better and improving
PENGARUH SISTEM INFORMASI MANAJEMEN, LINGKUNGAN KERJA, DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN RSUD HAJI MAKASSAR PROVINSI SULAWESI SELATAN Nengsi Wulandari; Dian Ekawaty; Ryryn Suryaman Prana Putra; Mohammad Ardani Samad
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 7 No. 2 (2025): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

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Abstract

RSUD Haji has used a management information system, but the management information system is not used optimally due to the lack of supporting facilities such as computers. In addition, there are several rooms that are less supportive so that the room is not good, such as the lighting is not too bright, and the facilities that are not used properly make employee performance still less than optimal. There are several employees who do not follow the organizational culture in RSUD Haji Makassar, for example arriving late, not doing the work given on time. This study aims to determine the effect of management information systems, work environment, and organizational culture on employee performance at RSUD Haji Makassar, South Sulawesi Province. This type of research is quantitative research with a cross sectional study design. This research was conducted on a sample of 232 employee respondents at the Hajj Hospital in Makassar, South Sulawesi Province. The research data was taken through a questionnaire that had been tested for validity and reliability. Data analysis techniques used univariate and multivariate analysis with multiple linear regression tests with the help of the SPSS 16 application. The results of this study indicate that there is an influence of (1) management information systems (p=0.001), (2) work environment (p=0.001), and (3) organizational culture (p=0.001) on employee performance. (4) There is an influence of management information systems, work environment, and organizational culture simultaneously (p=0.001) on the performance of employees of the Haji Makassar General Hospital, South Sulawesi Province. It is suggested to the Haji Makassar Hospital in South Sulawesi Province to further improve the management information system, work environment, and organizational culture in order to improve employee performance in carrying out tasks

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