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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 26 Documents

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Search results for , issue "Vol 3, No 4 (2014)" : 26 Documents clear

ANALISIS PENGARUH PERAN SUPERVISOR DAN PELATIHAN TERHADAP KINERJA TENAGA PENJUALAN PT. NASMOCO GOMBEL SEMARANG Ika Putri Utami; Agus Hermani; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

the most important elements in an organization is the human being. So that organization needs employees who are skilled and improve the performance continual. This research aims to describe the influence of the role of supervisor and training on the salesperson performance of PT.Nasmoco gombel. Collection data methods was using the study of library research,questionnaire and interviews. The sample method is census of the entire population of 39 respondents were sampled. Measurement was using Likert Scale.Analysis technique was using qualitative and quantitative method. the results it can be concluded partially variable training have more influence than role of supervisor. It can be proved by regression test that the role of supervisor has positive influence on salespeople performance of 38,1%,and the variable training has positive influence on salesperson performance of 63,6%. Simultaneously variables role of supervisors and training has a positive influence on the salesperson performance of 65.9%.

Analisis Tingkat Kepuasan Pelanggan Berdasarkan Kualitas Produk Motor Matic Yamaha Soul GT Pada PT. Yamaha Mataram Sakti Setiabudi Semarang Tri Handayani; Apriatni Endang Prihatini; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

This research exposed background by wave of globalization that led to the emergence of free competition which make the principals compete in their business. Yamaha was the first company that introduce the motor automatic-based technology. Starting 2005 Yamaha matic motorcycle class become the market leader. However, if viewed developments in the following years after the emergence of other competitors, Yamaha matic market share declined to 2013. In 2013 matic motorcycle Yamaha Soul GT became the best-selling, but sales achievement matic motorcycle Yamaha Soul GT than other series of matic motorcycle Yamaha. In 2014 sales of Yamaha Soul GT also decreased and the sales below Yamaha Mio and Mio GT.The purpose of this research was to determine the level of satisfaction of customers / users Yamaha Soul GT at PT. Yamaha Mataram Sakti Setiabudi Semarang. This type of research is descriptive data capture techniques through questionnaires, interviews and literature study. The sampling technique used purposive sampling. The sample in this study amounted to 81 respondents who are customers of PT. Yamaha Mataram Sakti Setiabudi which uses Yamaha Soul GT. This research uses quantitative and qualitative analysis techniques. Quantitative analysis using the Importance-Perfomance Analysis and Cartesian diagram.The results of this research about average level of customer satisfaction Yamaha Soul GT into the category of content, but the average level of customer expectations on eight dimensions used in this research is higher than the level of performance.Based on the research results, the researchers suggested that the company give more attention to the quality of the engine and the frame on the Yamaha Soul GT and companies need to give attention to the dimensions of durability (Age productive Yamaha Soul GT and resale price of Yamaha Soul GT) so as to improve customer satisfaction.

PENGARUH KEPEMIMPINAN MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA KARAWAN PT ASTRA MULTI TRUCKS INDONESIA Yudhi Hardiansyah; Ari Pradhanawati; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Human resource is one of factors which has important role in developing employment performance. To bear in mind the importance of human resource, thus, a company should pay attention to the factors which work onto human resource in working; one of the is a good leadership. Therefore, the employers could work precisely in its standard and no error. In other hand, motivation is also very important, because it is one of a supportive working factors in a company. Since the employees get work satisfaction, hence, their performance will get better. This research is aimed to get to identify the influence of leadership, motivation and working satisfaction variable toward employment performance in PT Astra Multi Trucks Indonesia. The population of this research is the 75 employees of PT Astra Multi Trucks Indonesia which its questionnaires were distributed by census method. Its measurement scale uses Likert scale and its data analysis uses simple linear regretion test and double regretion test with SPSS 15.0 program. From the analysis result, it is known that the leadership, motivation and working satisfaction are working, in addition, the employees performance is excellent. Leadership variable plays role towards employees performance up to 48.4 %. Motivation variable influences employees performance up to 46.8 %. Working satisfaction variable influences employees performance up to 45 %. Thus, statistically, leadership, motivation and working satisfaction towards employees performance is 49.2%. It is expected that the better leadership, motivation and working satisfaction will create the better employee performance. According to this research result, PT. Astra Multi Trucks Indonesia management needs to pay attention to the leadership which is undergoing in the company. It can be conclude that a good, tough and wise leadership should be kept up to keep a good work from the employees and also to improve their performance which is click with that the company wants. The satisfaction of the employees is necessary to be considered, moreover, the satisfaction related with the boss toward the workers; each worker and also the working enviroment. A good harmony in a company must be created and improved to make a condusive working enviroment.

Pengaruh Produk dan Promosi Terhadap Keputusan Menabung Tabungan Simpedes di PT. Bank Rakyat Indonesia (PERSERO) Tbk. Cabang Semarang Pattimura Robertus Andy Nugroho; Nawazirul Lubis; Apriatni Endang Prihartini
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Saving decisions are actions that are directly involved in acquiring businesses, products and services,including determining the decision-making process of saving and to follow the action. This study was conducted todetermine the effect of product and promotion to save Savings Simpedes decision in PT. People's Bank Indonesua(Persero) Tbk. Semarang Pattimura branch. In this study using a non-probability sampling technique sampling withaccidental sampling so that the user can take the 100 respondents Simpedes savings services. Analysis of the dataused is regression. The results showed that there is a positive and significant effect between the product and thepartial and promotion together towards saving decision

PENGARUH KUALITAS PELAYANAN, HARGA DAN PROMOSI TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN PT. MATAHARI SILVERINDO JAYA SEMARANG Padma Triscahyaning Wibawa; Naili Farida; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Matahari Silverindo Jaya is a company who have to proceed glass and mirror. This company was build in 2001 in Candi Industrial Area Semarang, Central Java, Indonesia. To improve their profit, this company make a new product, such as tempered glass and porselein. After that, Matahari Silverindo Jaya make their product with machine.The purpose of this research is to determine the influence of service quality, price and promotion on loyalty through cotumer satisfaction at Matahari Silverindo Jaya Company Semarang. The type of this research is Explanatory Research with data used in this study is primary data obtained using questionnaire and library research. Analysis of data using simple linear regression and multiple regression test with SPSS 16.0. While hypothesis testing using the t test, f test, correlation coefficient, and the coefficient of determination.Based on the analysis it can be concluded that there is a positive and significant influence between service quality to satisfaction, positive and significant influence between price to satisfaction, positive and significant influence between promotion to satisfaction, posiitive and significant influence between service quality, price and promotion to satisfaction between service quality to loyalty, positive and significat influence between price to loyalty, positive and significant influence between promotion to loyalty, there is positive and significant influence between quality of the service, price and promotion to loyalty, there is positive and significant influence between service quality to loyalty.Sugestion for the company is to meke their product on time and with the good quality of the basic ingredients. Besides that, the company must improve their delivery and promotion, in order for their product information can be accept by the consumer.

Pengaruh Keselamatan dan Kesehatan Kerja (K3) Dan Disiplin Kerja Terhadap Produktivitas Kerja Pada Karyawan Bagian ProduksiPT. Pura Barutama Unit Paper Mill Kudus Osha Silvia Anggreini; Hari Susanta Nugraha; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

This research was motivated by the importance of human resources in an enterprise to produce quality products in the middle of business competition in the globalization era. Human resources is a key factor in mobilizing other resources within the company. PT. Pura Barutama is a manufacturing company which is engaged in the printing industry, the largest in Southeast Asia, which produces various types of paper. But if seen growth results production at PT. Pura Barutama Units Paper Mill was still not stable each year, in which experiencing in 2013 decreased production significantly compared to the previous year. The purpose of this research is to know the level of productivity of work in the production section of the PT. Pura Barutama Unit Paper Mill. This research’s type is eksplanatory, techniques of data collection using questionnaires, interviews and studies library. Sampling techniques using cluster random sampling. The sample in this research totalled 81 respondents who were employees of the production section of PT. Pura Barutama Unit Paper Mill. Methods of analysis used in this study is the analysis of simple and multiple regression, with validity tests and reliability tests. Result the research indicated that k3 and discipline work as partialy and simultaneously affect productivity work. Based on these results, PT. Pura Barutama Unit Paper Mill must be able to maintain and increase productivity work employees by giving good k3 to employees and maintain discipline of employees.

PENGARUH MOTIVASI, DISIPLIN KERJA DAN PELATIHAN TERHADAP KINERJA KARAWAN BAGIAN BENGKEL PADA PT. NASMOCO PEMUDA SEMARANG Windi Mahastuti; Saryadi Saryadi; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Human resource management plays an active role in improving employee performance through a number of variables that influence it, including motivation, work discipline, training and employee performance. PT. Nasmoco Pemuda Semarang is a private company which is engaged in the sale and repair of Toyota brand cars. But there are still some problem regarding employee performance workshop in PT. Nasmoco Pemuda Semarang who do not reach the standard. So that this research can provide insight about the constraints experienced by employees of the workshop PT. Nasmoco Pemuda Semarang.. This performance type of risearch is used an explanatory research approach to the 42 respondents with sampling techniques saturated. Data collection techniques in this study use interviews, questionnaires and literature study. The data obtained were analyzed quantitatively by using tools such as cross-table analysis, test validity, reliability testing, simple linear regression, multiple linear regression and hypothesis testing with the t test and F test. Results of statistical analysis known simple linear regression equation between motivation and performance of employees is Y = 13.710 + 0.274 X1, then the discipline of working with employee performance equation is Y = 12.280 + 0.563 X2. While the training with employee performance is Y = 17.258 + 0.438 X3. Together - equal influence motivation, work discipline and training on employee performance can be determined by using linear analysis. The result of the calculation is Y = 9.651 + 0.171 X1 + 0.190 X2 + 0.172 X3.The conclusion of this study is that there is a positive correlation between motivation, disilpin work and training on employee performance workshop part of PT. Nasmoco Pemuda Semarang. Recommendations for improving employee performance in order to improve the company's attention to motivation, work discipline and training that will ultimately improve the performance of employees.

PENGARUH CITRA DAN KUALITAS PELAYANAN MELALUI KEPUASAN TERHADAP LOYALITAS PELANGGAN PADA Renny Widhiastuti; Ari Pradhanawati; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Many of the problems faced by the beauty clinic. One of them is customer loyalty. Customer loyalty is influenced by several factors, including the image and quality service. In addition to improving satisfaction also affects customer loyalty. Object of this study is Monalizha Skin Care Semarang. The purpose of this study was to determine the effect of image and quality service on satisfaction and also its influence on customer loyalty in Monalizha Skin Care Semarang. The population in this study is Monalizha Skin Care Semarang customers, totaling 864 people. The study sample 90 respondents, the sampling technique is done using random sampling methods. Methods of data collection using questionnaires. Analysis techniques using simple linear regression analysis and multiple, T test and F test. Variables quality service most impact on satisfaction. The coefficient of determination of quality service to the satisfaction of 49.6%, which means the impact of service quality on satisfaction of 49.6%. Regression analysis showed that the image and service quality has a positive effect on customer satisfaction and loyalty. Conclusion, image and quality service effect on satisfaction and customer loyalty. This proves that the image and good quality service will increase customer satisfaction and ultimately create customer loyalty. The author suggested that Monalizha Skin Care Semarang constantly trying to improve customer satisfaction as a key to increasing customer loyalty by improving the image and quality of service. Things that can be done is to increase the professionalism, innovation of products, maintaining product safety levels, increasing the excellent service and others.

THE EFFECT OF PRODUCT DESIGN, PRICE AND LOCATION TOWARD PURCHASE DECISION STUDY OF BUKIT MUTIARA JAYA SEMARANG Dani Suprianto; Hari Susanta Nugraha; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Purchasing behavior approach, Shoham and Dalakas said physical factors can influence costumer purchases. This study establishes the design of the product, the price and location as the house base purchasing decisions. This means the product design factors, the price, and the location is the basis of consumer consideration before deciding to buy a house in a residential Bukit Mutiara Jaya Semarang. This type of research is explanatory research, by using a self questionnaire administrator as the data research. The tools used are interviews and questionnaires. The population in this study are those who buy and simultaneously inhabit a residential home in Bukit Mutiara Jaya Semarang. Calculation of the sample using non-probability sampling technique, the type used is purposive sampling with respondents 86 people. Analysis of the data used is linear regression analysis. The conclusion from this study is that there is influence between product design, price and location of the house buying decisions in the Bukit Mutiara Jaya Semarang. Product design influence by 18,9%, price by 25,4% and location by 18%. Jointly influence the design of the product, the price and the location of 28% while 72% is influenced by other factors. Advice: the company must conduct periodic evaluation and improvement of the design of the product to be made so that a better product in the eyes of the consumer, the price set by the developer to be more attractive and viable for the consumer as well as the location of housing that must be considered by both the developer of the facilities and infrastructure, access, as well as the need for clean water is a strategic location in order to be trusted by consumers.

PENGARUH DISIPLIN KERJA, KESELAMATAN DAN KESEHATAN KERJA, SERTA LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KARYAWAN BAGIAN PRODUKSI PT.BARLOW TYRIE INDONESIA Muhammad Sudwiyatmoko; Rodhiyah Rodhiyah; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

The development of a dynamic business world and followed with the level of competition to encourage businesses to increase their productivity. To improve employee productivity, good work discipline required that supported also by maintaining awareness of safety and health at work. In addition, the ideal work environment needed to create the convenience of employees during work. All these aspects must be mutually supportive to achieve the objectives of the company. This research method is explanatory, with the technique of collecting data through interviews with questionnaires, observation, and study of literature. Proportionate random sampling technique is used with a sample of 64 people. The analysis technique used is qualitative and quantitative. Results and discussion showed higher labor discipline, the higher the productivity of employees, the better the health and safety of employees, the higher productivity, and better working conditions, the higher the productivity of employees. Categorization of work discipline is high, but quite a lot who are in the low category. Employee safety and health is good, but quite a lot of that is in the low category. Work environment the company is in excellent condition, although still quite a lot that assess the condition is not good. Good levels of employee productivity, but there are many employees who have low productivity.

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Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

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+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

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Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA