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Diponegoro Journal of Management
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
Arjuna Subject : -
Articles 1,502 Documents
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Pengaruh Service Quality dan Motif Belanja Hedonik terhadap Kepuasan Pelanggan: Studi Pelanggan Di Antisara Vape Shop Kota Denpasar I Putu Agus Putra Sasmita; I Made Bayu Dirgantara
Diponegoro Journal of Management Volume 14, Nomor 2, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Creating a pleasant shopping experience companies can build stronger emotional connections with customers. This study aims to determine the effect of service quality and hedonic shopping motives on customer satisfaction (Customer Study at Antisara Vape Shop Denpasar City). This research used a survey method with a Google Form questionnaire distributed to customers at Antisara Vape Shop in Denpasar City. Data were analyzed using SPSS 26.0 for Windows through descriptive analysis and multiple linier regression. The number of samples used was 120 customers who met the specified criteria.The results showed that service quality has an effect on customer satisfaction. the better the service quality provided by employees, it will increase customer satisfaction. and hedonic shopping motives affect customer satisfaction. the higher the level of hedonic value in the shopping experience, the greater the possibility of increasing the level of customer satisfaction.
Pengaruh Kompensasi Terhadap Produktivitas Kerja Dengan Kepuasan Kerja Sebagai Variabel Mediasi: Studi Pada Karyawan Griya Motor Group Daffa Muhammad Alfaiq; Indi Djastuti
Diponegoro Journal of Management Volume 14, Nomor 2, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research aims to find out: (1) Can compensation directly influences work productivity in Griya Motor Group? (2) Can compensation directly influences job satisfaction in Griya Motor Group? (3) Can the influences of compensation on work productivity are mediated by job satisfaction in Griya Motor Group? This research uses a quantitative approach with a focus on causal associations. The population studied was all employees at Griya Motor Group, totaling 100 people. Data was collected by using a questionnaire whose validity and reliability had been verified. The data analysis method used to test this research hypothesis is path analysis. The data that has been collected is analyzed using the Partial Least Square (PLS) method using the SmartPLS application version 4. The purpose of this analysis is to test the hypothesis and measure the influence of the relationship between variables. The results of this research indicate that compensation has a positive and significant influence on work productivity and a positive and significant influence on job satisfaction. Job satisfaction also has a positive and significant effect on work productivity. The findings in this study also confirm that job satisfaction acts as an important mediating variable in the relationship between compensation and work productivity. This research also provides a valuable contribution in the theoretical and managerial context regarding appropriate strategies for developing compensation and job satisfaction to support, encourage, and increase work productivity among employees of the Griya Motor Group.
Pengaruh Duta Merek, Citra Merek, dan E-WOM terhadap Keputusan Pembelian dengan Minat Beli sebagai Variabel Intervening: Studi pada Konsumen Somethinc di Kota Semarang Anailul Rahmawati; Mahfudz Mahfudz
Diponegoro Journal of Management Volume 14, Nomor 2, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aims to analyze the extent of the influence of brand ambassadors, brand image, and electronic word-of-mouth (e-WOM) on purchase decisions mediated by purchase intention. This study uses brand ambassadors, brand image, and e-WOM as independent variables, purchase decision as the dependent variable, and purchase intention as the intervening variable.Research data was obtained from 130 respondents who are Somethinc consumers in Semarang City through a questionnaire consisting of open and closed questions with a Likert scale of 1-5, which was then distributed online. Data analysis was carried out using the Structural Equation Model (SEM) method with AMOS software.The results of this study show that brand ambassadors have a positive and significant effect on purchase intention and purchase decision. Brand image also has a positive and significant effect on purchase intention and purchase decision. Similarly, e-WOM has a positive and significant effect on both purchase intention and purchase decision. Furthermore, purchase intention also has a positive and significant effect on purchase decision.
Analisis Pengaruh Pengungkapan Enviromental, Social, And Governance (ESG), Tingkat Utang, dan Ukuran Dewan Terhadap Kinerja Perusahaan dengan Ukuran Perusahaan sebagai Variabel Moderasi: Studi pada Perusahaan Non-Keuangan yang Terdaftar di Bursa Efek Indonesia Tahun 2018-2022 Muhammad Faiz Fahreza; Mochammad Chabachib
Diponegoro Journal of Management Volume 14, Nomor 3, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study examines the influence of ESG disclosure, debt levels, and board size on ROA in non-financial firms listed on the Indonesia Stock Exchange (2018–2022), using firm size as a moderator. Data from 63 companies were analyzed through multiple linear regression and Moderated Regression Analysis (MRA) in EViews 13. The results show that ESG disclosure and board size positively affect ROA, while debt levels have a negative impact. Furthermore, firm size strengthens both the positive effects of ESG and board governance and the negative effect of debt. The findings suggest that while larger firms benefit more from sustainable practices and governance, they also face greater financial risks from high leverage. The study highlights the need for balanced ESG integration and debt management to optimize financial performance.
Faktor Spesifik Bank, Inflasi, dan Profitabilitas Bank Go Public (Studi Empiris pada Negara Asean-5) Siska Marista Putri; Harjum Muharam
Diponegoro Journal of Management Volume 14, Nomor 3, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study examines the influence of bank-specific factors and inflation on the profitability of go public banks in ASEAN-5 countries, namely Indonesia, Malaysia, Singapore, Thailand, and the Philippines in 2019-2023. EAR, liquidity (LDR), credit risk (NPL), and bank size are indicators of bank-specific factors. Bank profitability is measured by Return on Assets (ROA).The data in this study were obtained from Bloomberg Terminal, the annual reports of each bank, and the World Bank. The population used was 95 go public banks in 2019-2023. The sampling technique used was the purposive sampling method and a research sample of 75 banks was obtained. The research data were analyzed using the panel data regression method, namely a combination of cross-section and time series with Random Effect as the selected model. The tests used consisted of the classical assumption test, F test, t-test, and determination coefficient test.The result of the study indicates that EAR, bank size, and inflation have a positive and significant effect on profitability (ROA), while liquidity (LDR), and credit risk (NPL) do not have a significant effect on bank profitability (ROA).
Pengaruh Lingkungan Kerja dan Pemberian Insentif Terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Mediasi: Studi pada Karyawan Bank XXX cabang Semarang) Husni Aufar Hakim; Ismi Darmastuti
Diponegoro Journal of Management Volume 14, Nomor 2, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Employee performance is a key factor that influences the success of an organization, especially in the era of digitalization and increasingly fierce business competition. A conducive work environment and appropriate incentives have a significant impact on employee performance. This study aims to examine the influence of the work environment and incentives on employee performance, with job satisfaction as a mediating variable. This study seeks to address the inconsistencies in the research gaps of previous studies, particularly in exploring and developing a conceptual framework that involves key variables such as work environment, incentives, job satisfaction, and employee performance.The population of this study consists of all active employees of Bank BNI Semarang Branch. A sample of 126 respondents was obtained through the distribution of questionnaires. The collected data were then analyzed quantitatively using Structural Equation Modeling (SEM) with AMOS version 24 software.The findings of this study show that the work environment has a positive effect on employee performance. Furthermore, the incentive variable also has a positive and significant effect on employee performance. The mediation test results indicate that the relationship between the work environment and incentives on performance can be strengthened by the mediation of job satisfaction, making its effect positive and significant.
Pengaruh Destination Image, Smart Tourism Technology Dan Authenticity Terhadap Revisit Intention Dengan Memorable Tourist Experience Sebagai Variabel Intervening: Studi Pada Kawasan Wisata Kuliner Kampung Bustaman Di Kota Semarang Layla Widjaya Prarahesti; Harry Soesanto
Diponegoro Journal of Management Volume 14, Nomor 2, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study examines the factors influencing Revisit Intention at Kampung Bustaman culinary tourism destination, focusing on the effects of Destination Image, Authenticity, and Smart Tourism Technology, with Memorable Tourist Experience as an intervening variable. A sample of 125 visitors was surveyed, and data analysis was conducted using Structural Equation Modeling (SEM) in AMOS. The findings reveal that Destination Image, Authenticity, and Smart Tourism Technology positively influence Memorable Tourist Experience, with Authenticity having the strongest impact. Moreover, Memorable Tourist Experience positively affects Revisit Intention. While Smart Tourism Technology and Authenticity directly impact Revisit Intention, Destination Image does not have a direct effect.
Pengaruh Persepsi Dukungan Organisasi Terhadap Kinerja Karyawan Dengan Kebahagiaan Di Tempat Kerja Sebagai Variabel Mediasi: Studi Pada Karyawan BPKP Provinsi Jawa Tengah Salwa Sekar Ningtyas; Eisha Lataruva
Diponegoro Journal of Management Volume 14, Nomor 3, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Employee performance plays a vital role in achieving organizational success. One promising approach to improving performance is through enhancing perceived organizational support, which reflects the extent to which employees feel valued and supported by their organization. This study aims to analyze the effect of perceived organizational support on employee performance with happiness at work as a mediating variable. The research was conducted on employees of the Financial and Development Supervisory Agency of Central Java Province with a total of 90 respondents. A quantitative method was applied using Structural Equation Modeling-Partial Least Squares 4.0 (SEM-PLS). The result indicate that perceived organizational support has a positive and significant effect on employee performance. Furthermore, happiness at work is proven to mediate the relationship between perceived organizational support and employee performance. These findings highlight the importance of organizational attention not only to instrumental support but also to the psychological and emotional aspects experienced by employees. Organizations that foster a positive work environment and enhance emotional well-being are more likely to drive optimal performance.
Mengelola Konflik Peran Pribadi dan Profesional: Studi Kualitatif tentang Work-Life Balance pada Mahasiswa Profesi Kedokteran Syafitri Chandilla Umasugi; Mirwan Surya Perdhana
Diponegoro Journal of Management Volume 15, Nomor 1, Tahun 2026
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Medical professional education is an intensive training phase with high academic and clinical demands, increasing the risk of work-life balance imbalance and burnout. This phenomenon not only reflects individual health issues but also represents a strategic issue in human resource management in healthcare organizations. Medical professional students, as strategic human capital, play a crucial role in the quality of service and the sustainability of teaching hospitals. However, previous research has been dominated by quantitative approaches and focused on individual aspects, resulting in limited understanding of students' subjective experiences within the context of organizational policies, supervision, and work culture.This study aims to explore medical professional students' experiences of work-life balance from the perspective of human resource management and organizational behavior. The study used a qualitative approach through in-depth interviews, with thematic analysis referring to the concepts of role conflict, job demands-resources, and perceived organizational support.The results indicate that role conflict and role strain are influenced by work design, clinical workload, supervision systems, and organizational culture. Institutional support as part of HRM practices is still perceived as limited. This research confirms that work-life balance is an organizational behavior issue that requires ongoing HRM policy intervention.
Pengaruh Transformational Leadership, Transactional Leadership, dan Organisational Identification terhadap Job Performance Karyawan PT PLN Persero: Studi Pada Dosen Fakultas Ekonomi dan Bisnis Universitas Trisakti Fitriyani Fitriyani; Tiara Puspa
Diponegoro Journal of Management Volume 14, Nomor 3, Tahun 2025
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aims to analyze the influence of transformational leadership, transactional leadership, and organizational identification on job performance among employees of PT PLN (Persero). The background of this research is based on the importance of leadership style and organizational identification in enhancing employee performance, particularly in an increasingly competitive business environment.The study employed a quantitative approach with a census method involving 120 employees of PT PLN (Persero), both at the head office and branch offices. Data were collected through questionnaires and analyzed using multiple linear regression.The results indicate that transformational leadership and organizational identification have a positive and significant influence on job performance. In other words, higher levels of transformational leadership and organizational identification lead to improved employee performance. On the other hand, transactional leadership shows a positive but not significant influence on job performance. These findings suggest that employee motivation at PT PLN (Persero) is more strongly driven by inspiration, individual consideration, and a sense of belonging to the organization, rather than by reward and punishment systems alone.The implications of this study highlight the importance of fostering transformational leadership and strengthening organizational identification as key strategies for improving employee performance. For the management of PT PLN (Persero), these findings can serve as a reference in formulating more effective human resource management policies to support the achievement of organizational goals.

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