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Diponegoro Journal of Management
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
Arjuna Subject : -
Articles 1,401 Documents
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ANALISIS PENGARUH LOCUS OF CONTROL, EMPLOYEE ENGAGEMENT DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PT TASPEN KANTOR CABANG UTAMA SEMARANG Kumaladewi, Ajeng Putri; Rahardja, Edy
Diponegoro Journal of Management Volume 5, Nomor 4, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study was conducted to determine the effect of variable locus of control, employee engagement and job satisfaction on employee performance. Distributing questionnaires made to employees of PT TASPEN KCU Semarang by respondents as many as 53 employees. The analytical method used are classical assumption test consist of normality test, multicollinierity test, heteroscedasticity test, and multiple regression analysis and hypothesis testing consist of t test and F test with a significance level of 5%. The result of the research simultaneously using F test, showed that the variables locus of control, employee engagement, job satisfaction variables influence significantly toward employee performance. Partially using t test, showed that locis of control and employee engagement had no significant effect on the results of employee performance. Job satisfaction has significant results on the performance of employees. The coefficient of determination (R square) is 0.147 which means variables locus of control, employee engagement and satisfaction performance by 14.7% effect on the performance of employees, while the remaining 85.3% is explained by other variables not included in the research model.
PREFERENSI FAKTOR – FAKTOR KINERJA KARYAWAN PADA PERUSAHAAN DAERAH AIR MINUM (PDAM) KABUPATEN DEMAK Saraswati, Yosiana Desi; Nugraheni, Rini
Diponegoro Journal of Management Volume 3, Nomor 4, Tahun 2014
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study used four performance factors, namely motivation, ability and skills of employees, compensation, and leadership. The samples in this study were employees of the Perusahaan Daerah Air Minum (PDAM) Kabupaten Demak totaling 60 employees. The analysis used in this study is the Spearman Rank Correlation Test, Test of Non - Parametik Mann Whitney and Kruskall Wallis test and Duncan test.The results showed that there is a correlation factor of four fairly strong performance between male employees and female employees. Of the four performance factors, male and female employees have different preferences as a performance factor of the first order. Employees working men choose a motivating factor as the main factors that can affect their performance, while female employees choose leadership factors as the main factors that can affect performance. In general, employees are men and women have the same preferences for factors abilities and skills of third place, and the compensation factor ranks last ( fourth ). Based on the level of education, reflects differences in appearance of individual preferences and abilities. While the preference of motivation, compensation and leadership is no different. School employees have a preference ranking of job motivation factor higher than the D3 and S1.
ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI DIVIDEND PAYOUT RAYIO (STUDI PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BEI PERIODE 2010-2014) Lestari, Destry Sarasati Jingga; M Chabachib, M Chabachib
Diponegoro Journal of Management Volume 5, Nomor 3, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research was conducted to examine the effect of Debt to Equity Ratio (DER), Current Ratio (CR), Return On Asset (ROA), Firm Size and Growth Opportunity to the Deviden Payout Ratio (DPR) on companies listed on Bursa Efek Indonesia (BEI) for the period 2010 to 2014. The sampling technique used is pusposive sampling and the number of samples used for as many as 26 companies. Data obtained from the publication of Indonesia Stock Exchange (IDX ) 2010 – 2014. The analysis technique used is multiple regression analysis. The results showed that the DER and CR have no significant effect on the Dividend Payout Ratio. While the ROA and Firm Size has a significant effect on the Dividend Payout Ratio with a positive direction. Meanwhile, the growth opportunity has a significant effect on the Dividend Payout Ratio with the negative direction. From Adjusted R Square value of 0.603 indicates that there are independent variables in the model can explain the variation the DPR by 60,3%, while 39,7% variation explained by the Dividend Payout Ratio of other variables outside the model.
THE IMPACT OF SERVICE QUALITY, CUSTOMER PERCEIVED VALUE, AND BRAND EXPERIENCE ON LOYALTY WITH CUSTOMER SATISFACTION AS INTERVENING VARIABLE (A Study on Lion Air Customers in Java) Praditya, Avianto Dimas; Tri Astuti, Sri Rahayu
Diponegoro Journal of Management Volume 7, Nomor 2, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Customer Loyalty is an asset that must be maintained by the company. If a customer has a high degree of loyalty, then the costumer is more likely to use the service of the company again in the future. Lion Air is one of the largest airlines in Indonesia. However, Lion Air faced many problems such as the lack of punctuality and unsatisfactory of service. This study purpose is to analyze the impact of Service Quality, Customer Perceived Value, and Brand Experience on Loyalty with Customer Satisfaction as intervening.Data collection technique used in this study is non-probability sampling technique using purposive sampling with criteria Lion Air customer in Java Island who have used Lion Air service for at least twice in the past year. The number of sample collected were 168 respondents. To analyze the impact of independent variable on intervening variable and intervening variable to dependent variable, multi linear regression analysis was used.The result of this study showed that Service Quality have positive impact on Customersatisfaction (first hypothesis supported). Second hypothesis which state that Customer Perceived Value have positive impact on Customer Satisfaction is accepted as well. The third hypothesis which state that Brand Experience have positive impact on Customer Satisfaction is accepted. The coefficient of determination test result stated that all three variables have an impact of 88,9% on intervening variable. The fourth hypothesis which state that intervening variable Customer Satisfaction have positive impact on dependent variable Loyalty is accepted. The coefficient determination test result stated that intervening variable have an impact of 85,4% on dependent variable. Lion Airlines are recommended to develop their service, appearance, promotion, and punctuality.
ANALISIS PENGARUH KUALITAS PRODUK DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN, DAN SIKAP TERHADAP MEREK SERTA DAMPAKNYA TERHADAP MINAT WORD OF MOUTH PADA MINUMAN PENAMBAH TENAGA SERBUK HEMAVITON JRENG (Studi Kasus PadaMasyarakat di Kecamatan Tembalang Kusumo, Dimas Adhi; Mudiantono, Mudiantono
Diponegoro Journal of Management Volume 4, Nomor 3, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The purpose of this research is to analyze the effect of product quality, customer value,and brand attitude to word of mouth intention by using a variable customer satisfaction as intervening on consumer Hemaviton Jreng in Tembalang sub-district.The population in this study is consumers Hemaviton Jreng who live in Tembalang sub-district. The sample in this study are 150 respondents by using purposive sampling method. Analyzer whom used in this research is SEM (Structural Equation Modeling) via AMOS 20.0The results showed that product quality and brand attitude has positive  and significant  effect on customer satisfaction, variable product quality, customervalue, brand atiitude and customer satisfaction has positive and significant effect on word of mouth intention, and customer value has no effect on customer satisfaction
ANALISIS PENGARUH LEADER-MEMBER EXCHANGE TERHADAP KINERJA KARYAWAN DENGAN PARTISIPASI DAN WORK ENGAGEMENT SEBAGAI VARIABEL MEDIASI (Studi pada Karyawan PDAM Tirta Moedal Kota Semarang) Alikasari, Meizza Jauza; Suharnomo, Suharnomo
Diponegoro Journal of Management Volume 6, Nomor 3, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Competition in the business world today can provide a competitive advantage needed the role of workers in order to improve the goals of the company. And also the relationship of superiors and subordinates make the foundation to be able to run every task given well to improve the performance of both. The purpose of this study is to analyze the influence of leader-member exchange on employee performance with participation and work engagement as a mediation variable.Case study conducted in this research is at PDAM Tirta Moedal Kota Semarang. The data collected in this study using questionnaires distributed to respondents and samples used in this study is simple random sampling with total samples of 105 respondents. Variable leader-member exchange as independent variable, and participation and work engagement as mediation or intervening variable, and employee performance variable as dependent variable. Data analysis techniques use path analysis, reliability test, validity test, classical assumption test, t test, F test, and sobel test to test the mediation effect of the variable.            The results of the analysis data using the path analysis that: 1.) LMX directly related and positive impact on participation, 2.) LMX directly related and positive impact on work engagement, 3.) participation directly related and positif impact on job performance, 4.) work engagement directly related and positif impact on job performance, and 5.) LMX directly related and positif impact on job performance.
ANALISIS PENGARUH FAKTOR FUNDAMENTAL DAN VOLUME PERDAGANGAN TERHADAP RETURN SAHAM (studi kasus pada perusahaan real estate and property yang terdaftar di BEI periode 2007-2010) Widayanti, Puri; Haryanto, A. Mulyo
Diponegoro Journal of Management Volume 2, Nomor 3, Tahun 2013
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The development of stock returns on the real estate and property industry in 2007-2010 fluctuated sharply. This study is conducted to examine the effect of the Debt to Total Asset ratio (DTA), Earning Per Share (EPS) and Trading Volume on the stock returns.Sampling method used in this study was purposive sampling method, which was based on certain criteria. Samples that match with the criteria of this research were 31 real estate and property companies on the Indonesian Stock Exchange in the period 2007-2010. The analysis used was multiple linear regressions, to see whether the independent variables influence the dependent variable.Based on the results of this study, there are no variables that deviate from the classical assumptions. It indicates that the available data has been qualified in order to use the multiple linear regression equation models. Based on the hypothesis test, variable of Debt to Total Asset Ratio (DTA) and the trading volume have partially influenced the effect on the stock returns of the property and real estate companies which are listed in the Indonesian Stock Exchange 2007-2010, while Earning Per Share(EPS) partially has no significant effecton the stock returns. This paper also shows that DTA is the most dominant factor in influencing the Stock Return, as proven by the regression coefficient value of 0.469, which larger compared to other variables. The predictive ability of these three variables on the stock returns are about 27.1%.
ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS DAN NILAI PELANGGAN TERHADAP KEPUASAN PASIEN (STUDI PADA PASIEN RUANG RAWAT INAP RUMAH SAKIT PKU MUHAMADIYAH GOMBONG) Siswanto, Dimas; Khasanah, Imroatul
Diponegoro Journal of Management Volume 8, Nomor 1, Tahun 2019
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aimed to: 1, analyze the influence of service quality factors on hospital patientsatisfaction, 2, analyze the influence of facility factors on hospital patient satisfaction, and 3,analyze the influence of customer value factors on hospital patient satisfaction.This study used a sample of 100 people. The type of data in this study is to use two data,namely primary and secondary data. The primary data sources used in this study arequestionnaires and interviews with respondents about the effect of service quality, facilities, andcustomer value on customer satisfaction. While the secondary data is newspapers, books, journals,the internet. The data analysis model in this study uses the instrument test, classic assumption test,and hypothesis testing using Linear Regression Analysis with the help of SPSS software.The results showed that the quality of service, facilities, and customer value towards thesatisfaction of patients in PKU Muhamadiyah Gombong hospital both partially and simultaneouslyor together with a contribution of 61.2% and the remaining 38.8% patient satisfaction wasinfluenced by other factors that were not examined in this study.
STUDI MINAT MEREFERENSIKAN DALAM JASA TRAVEL UMROH Faza, Hilman; Widiyanto, Ibnu
Diponegoro Journal of Management Volume 5, Nomor 1, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Travelling is now a secondary need or even a primay need due to the increasing economic welfare of society. As a result, there are a lot of travel packages both domestic and international destination offered by travel agents and low-cost airplane. Hajj and Umroh travel package is one of many package that has a significant increase. A large number of muslim population make travel agents compete to offer their services. PT Farfaza Astatama is one of many travel agents that offers Hajj and Umrah travel package. This study aims to determine whether the core and peripheral quality service affect the customers satisfaction resulting in the customers referral intention in PT Farfaza Astatama.Total of sample used on this research were 400 respondents. The respondents are those who ever used the service of PT Farfaza astatama. The questionnaires were distributed from June 2015 to August 2015. Data collected from the questionnaires was then processed using multiple regression method.The results showed that the variable quality of core services and service quality peripherals positive and significant effect on the variable satisfaction. Variable service quality peripherals greatest impact on satisfaction variable and indirect influence on the referral intention, followed by the variable quality of the core service and satisfaction.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI RISIKO LIKUIDITAS PADA BANK KONVENSIONAL (Studi pada Bank yang Termasuk Badan Usaha Milik Pemerintah dan Bank Asing di Indonesia dan Malaysia Periode Tahun 2011 sampai dengan 2015) Azhary, Alwan; Muharam, Harjum
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The banking system has an important role to play in the real sector because of its function as an intermediary institution which is a financial institution that connects between parties who have excess funds to parties who are in need of funds through financial services. One of focuses on this research is liquidity risk. The purpose of this study is to analyze the effect of non-performing loans, net working capital, return on assets, capital adequacy ratio and size against liquidity risk in conventional banks in Malaysia and Indonesia in 2011-2015.This research using multiple regression analysis and population in this research are banks that included in local and foreign banks which are sorted by using purposive sampling method. The total research population is 32 banks consisting of 24 samples of conventional banks in Indonesia and 8 samples of conventional banks in Malaysia. The results showed that non performing loans and capital adequacy ratio do not affect liquidity risk in both models. While return on assets has a positive and significant impact on liquidity risk of conventional banks in Indonesia and has no effect on conventional banks in Malaysia. Variable net working capital does not affect liquidity risk in conventional banks in Indonesia while banks in Malaysia have positive and significant effect. And variable size has no effect on liquidity risk in Indonesia and has a significant negative effect on conventional banks in Malaysia.

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