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Diponegoro Journal of Management
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen operasional.
Arjuna Subject : -
Articles 1,401 Documents
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PENGARUH KUALITAS PELAYANAN INTI DAN KUALITAS PELAYANAN PERIFERAL TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA TERHADAP MINAT WORD OF MOUTH (Studi Pada Bengkel Body Repair Tri Tunggal di Kota Semarang) Rombe, Febry Ferial; Santosa, Suryono Budi
Diponegoro Journal of Management Volume 4, Nomor 3, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This study aimed to analyze the impact of service quality core and peripheral service quality to customer satisfaction and its impact on the interests of Word of Mouth. This study used multiple linear regression analysis using SPSS. The population used is the body repair workshop customers “Tri Tunggal” Semarang City in January-December 2014. While the sample used as many as 100 people with the techniques of non-probability sample selection sampling using accidental sampling. The results showed that the core service quality and peripheral service quality affects customer satisfaction and customer satisfaction affects the interests of Word of Mouth. In model 1, the quality of core services provide the greatest influence on customer satisfaction by 0,470. In model 2, the quality of core services provide giving effect to the greatest interest of Word of Mouth by 0,436
ANALISIS PENGARUH PERSEPSI HARGA, KUALITAS PRODUK, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR SUZUKI DI KOTA SEMARANG Septyawan, Bagus Yudo; Magnadi, Rizal Hari
Diponegoro Journal of Management Volume 6, Nomor 1, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research is motivated by motorcycle sales, which more and more, that there is in the city of Semarang with many popping latest motorcycle that declined in 2015. Suzuki Motorcycle Sales decreased in 2015. In addition Motorcycles Suzuki has competitors like brand Yamaha, Honda, and Kawasaki. The purpose of this study was to determine the effect of price perception, Quality Products and Quality Service to Purchase Decision Suzuki Motorcycles in Semarang City.In this study were collected through a questionnaire distributed in the city of Semarang obtained by the method of non-probability samples and purposive sampling. Analysis of data obtained both qualitatively and quantitatively. Mechanical test data used in this study include testing instrument (Validity, reliability test, test heterokedastisitas), regression analysis, Test Goodness of fit, coefficient of determination (R2), Feasibility Model (Test F), Test of Effect Causality (t test). Data - data that has met the validity, reliability, and classical assumption processed with SPSS for Windows 20, resulting in a regression equation as follows:Y = 0.240 X1 + 0.589 X2 + 0.376 X3Where hypothesis testing using t test shows that the third independent variable is the price (X1), product quality (X2), and quality of service (X3) significant positive effect on the purchase decision (Y).
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI LIQUIDITY CREATION PERBAN K A N INDONESIA (Studi Kasus pada 10 Bank Terbesar di Indonesia pada Periode 2007 sampai dengan 2012) Hestiyani, Medikatama; Arfianto, Erman Denny
Diponegoro Journal of Management Volume 2, Nomor 2, Tahun 2013
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Banking sector is the major financial institutions in economy. The main task of the bank is as intermediary, the intermediary function is an activity that raise funds from the public that haveexcess funds in the form of savings and distribute it to other people who needs it in the form called loans. This intermediation process create liquidity creation. This research is aimed to examin somefactor like Reserve Requirement (RR), bank capital ratio, bank risk (earning volatility, credit risk, distance to default), and bank size in influencing liquidity creation.The samples in this study are ten largest Indonesian banks in 2012. The sampling methodused is purposive sampling. The data  used in this study is banks annual report from year 2007 until 2012. Data analysis method used is multiple linear regression. Hypothesis testing is done using t test and F test.The studies found that Reserve Requirement (RR), bank capital ratio, andearning volatility has negative effect on liquidity creation. While credi reisk, distance to default, and bank size haspositive effect on liquidity creation. The result of the regression show the predictive ability of six independent variables on liquidity creation is 38,9%, while the remaining 61,1% is influenced byother factors outside the model of this study
ANALISIS NILAI EFISIENSI BANK DOMESTIK DAN BANK ASING DENGAN METODE PARAMETRIK STOCHASTIC FRONTIER ANALYSIS (Studi kasus pada Bank Domestik dan Bank Asing di Indonesia periode tahun 2013-2017) Swaskarina, Neisya Hafizha; Pangestuti, Irene Rini Demi
Diponegoro Journal of Management Volume 8, Nomor 4, Tahun 2019
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research was conducted to analyze the value of banking efficiency in both domestic and foreign banks in Indonesia over a period of five years, 2013-2017. Efficiency is a parameter that can be used as a basis for measuring the performance of a bank. Combining banking efficiency can use traditional methods and border methods.This study uses counting parameters to calculate banking efficiency with the stochastic frontier analysis (SFA) method. The SFA method, presented in the form of a percentage, is increasingly valued at 100% choosing banks that make them more efficient and healthy. By knowing the results of bank efficiency values, it is hoped that banks can improve their supervisory strategies and make certain policy decisions. The sampling technique used was purposive sampling, obtained as many as 15 sample companies, namely 11 groups of domestic banks and 4 foreign banks. Research conducted during the five years of research, namely 2013-2017.The results of calculations with the Stochastic Border Analysis model, the efficiency figures that appear almost entirely completed 100%. This shows a high level of efficiency carried out by Domestic Banks and Foreign Banks. The highest efficiency at the Domestic Bank was generated by PT Bank Mandiri Persero Tbk in 2017 with an efficiency value of 94.64%, and Foreign Banks generated by Standard Chartered PLC in 2017 with an efficiency value of 93.87%
ANALISIS PENGARUH TATO, WCTO, DAN DER TERHADAP NILAI PERUSAHAAN DENGAN ROA SEBAGAI VARIABEL INTERVENING (Studi pada Perusahaan Manufaktur yang Terdaftar di Bursa Efek Indonesia Periode Tahun 2009-2013) Utami, Rahmawati Budi; Prasetiono, Prasetiono
Diponegoro Journal of Management Volume 5, Nomor 2, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

The aims of this research is to examine the direct effect and indirect effect of Total Asset Turnover, Working Capital Turnover, Debt to Equity Ratio on Firm Value with Return On Asset as an intervening variable.This research sample is manufacturing companies listed in the Indonesia Stock Exchange (IDX) period 2009-2013 by using purposive sampling method. There are 64 manufacturing companies selected as sample. The method of analysis used is Path Analysis, the development of multiple linear regression.Using multiple regression analysis, it is known that TATO has positive significant effect on ROA. WCTO and DER has negative significant effect on ROA. TATO has positive not significant effect on Firm Value. WCTO has negative significant effect on Firm Value. DER and ROA has positive significant effect on Firm Value. The result of path analysis showed that TATO influence Firm Value through ROA. Besides, it was found that the value of the adjusted R square for the equation ROA is 25,3% while the value of the adjusted R square for the equation PBV is 39,7%.
DAMPAK MATERIALISM VALUE DAN INFORMASI PRODUK TERHADAP MINAT BELI PRODUK DONASI Tambunan, Maria Anastasia; Indriani, Farida
Diponegoro Journal of Management Volume 6, Nomor 4, Tahun 2017
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research was conducted to test the effect of Materialism Value and information of product variable to Buying Interest of Charity Product. This research also aimed to analyze the difference of high materialism value and low materialism value to the buying interest of charity product, whether materialism value level can influence buying interest of charity product and also analyzing whether the information of charity product that have been given to the participants can influence the relationship between materialism value with buying interest charity product.            The research methodology used on this research is quasi field experiment. The number of participants used was 80 participants, consisting of 40 participants for the group that  obtained the information of the charity product and 40 participants for the group who did not got the information of charity product. The data analysis test used  is Two Ways Anova with factorial design of two independent variables and independent t test to know the comparison between the experimental research group.            The result of the analysis showed that materialism value did not affect the buying interest of charity product, information of charity product has an influence on buying interest of charity product, and the interaction between materialism value and information of charity product did not affect to buying interest of charity product. The statistical results showed that H1 and H2 are accepted while H3 and H4 were rejected. The statistical results showed the differences in buying interest in charity product among high materialism value groups and low materialism value groups that obtain information of charity product.
ANALISIS PENGARUH HARGA, PERSEPSI KUALITAS, KESADARAN MEREK DAN ASOSIASI MEREK TERHADAP KEPUTUSAN PEMBELIAN TEH BOTOL SOSRO (Studi Pada Mahasiswa S1 Universitas Diponegoro) Sasky Fitriani, Rafika; Khasanah, Imroatul
Diponegoro Journal of Management Volume 4, Nomor 2, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

In  the  development  of  business  recently  has  created  a window  of  a  high  diversity  of competition with the brand that were offering the same category. Competition affect the decline in brand value and the level of the sales of Teh Botol Sosro.This study aims to to analyze the influence of the price , perception of the quality of , brand awareness and brand association with the resolution of the purchase , case studies the students University Diponegoro an undergraduate degree .The price is considered as a cost attached to get the benefits  .Perception  of  the quality  of  is  an  assessment  of  the quality  of  a  brand  .Brand awareness is the memory and knowledge of a brand .Association is the brand brand konsummen with the memory .Accidental the sampling method used for the sample collection .Data collected from 100 respondents were using the criteria for consideration namely must have once made the purchase of Teh Botol Sosro products .A method of analysis using SPSS 20.0 version of the program .With the results of the analysis shows that the price , perception of quality , brand awareness and brand influential association positive and significant purchase of the decision .With the biggest impact  namely the perception  of the  quality and the influence of the smallest  namely brand association
ANALISIS PENGARUH KUALITAS PELAYANAN INTI DAN KUALITAS PELAYANAN PERIFERAL TERHADAP WORD OF MOUTH MELALUI KEPUASAN PELANGGAN CATERING IDA, SEMARANG Prabowo, Abi; Santoso, Suryono Budi
Diponegoro Journal of Management Volume 5, Nomor 3, Tahun 2016
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

Problems that occur in Catering Ida was there a decrease in the number of sales and an increase in the number of complaints during the year 2013, which indicates an increase in customer dissatisfaction which cause customers not interested in re-purchase. Prasurvey based on the results that have been done, it can take several variables thought to influence the customer satisfaction is the quality of core services, and service quality peripherals. So that the formulation of the problem in this research is how to increase customer satisfaction and word of mouth customers Catering Ida. This study aimed to analyze the influence of the core service quality and service quality peripherals to satisfaction and word of mouth customers Catering Ida. The population used in this study are customers Catering Ida. The sampling technique used was purposive sampling. Criteria samples taken Catering Ida is the customer who has made a transaction more than one time, amounting to a minimum of 97 customers. Methods of data collection in this study using a questionnaire. Methods of data analysis using multiple linear regression analysis. Based on this research, the quality of core services and service quality peripherals positive effect on satisfaction and word of mouth customers Catering Ida, while satisfaction has positive influence on word of mouth customers Catering Ida. Customer satisfaction is able to mediate the effect of core service quality and service quality peripherals to word of mouth.
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DAN DAMPAKNYA PADA LOYALITAS KONSUMEN DALAM MENGGUNAKAN JASA TRANSPORTASI PO SUMBER ALAM (Studi kasus pada penumpang bus Sumber Alam jurusan Yogyakarta-Jakarta) Atsatalada, Nanda; Mudiantono, Mudiantono
Diponegoro Journal of Management Volume 1, Nomor 4, Tahun 2012
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

This research was motivated by the declining number of consumers and some complaints received by the PO Sumber Alam in the period January 2011 - March 2012 which indicated the decline of consumer satisfaction in PO Sumber Alam. By looking at existing problems, this study aimed to analyze the influence of the service quality consisting of physical evidence, reliability, responsiveness, assurance, and empathy for their impact on consumer satisfaction and consumer loyalty of PO Sumber Alam. Sample in this study are 100 people passanger on PO Sumber Alam Yogyakarta-Jakarta and the reverse direction. The question is given by using a questionnaire consisting of closed and open questions. Respondents' answers were then analyzed by 2-stage regression using SPSS program for Windows. Based on the analysis conducted, it was concluded that the physical evidence, responsiveness, and empathy has a positive and significant impact on customer satisfaction. While the assurance negative effect on customer satisfaction, and reliability no significant effect on customer satisfaction. Then the customer satisfaction has a positive and significant impact on consumer loyalty. The results of this study is expected to be used as information for PO Sumber Alam and further research.
ANALISIS PENGARUH TOTAL QULITY MANAGEMENT DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DENGAN KINERJA KARYAWAN SEBAGAI VARIABEL INTERVENING (Studi Empiris pada Puskesmas Ungaran di Kecamatan Ungaran Barat) Kartiko Aji, Hapsoro; Arfianto, Erman Denny
Diponegoro Journal of Management Volume 7, Nomor 4, Tahun 2018
Publisher : Faculty of Economics and Business Diponegoro University

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Abstract

               This research is based on previous inconsistent research about Total Quality Management and Quality of service to customer satisfaction directly or indirectly that cause research gap (research gap). This study aims to test the Total Quality Management and service quality to customer satisfaction by including new variables as moderation of performance.               This research was conducted in one of public functional unit of public sector ie Ungaran Health Center. Data collection method used is with the distribution of questionnaires to patients Puskesmas Ungaran as many as 111 respondents. The method of analysis yag used is the method of multiple regression analysis. The result of this research yield 2 regression equation as follows: Y1 = 0,293 X1 + 0,562 X2 and Y2 = 0,440 Y1 – 0,075 X1 + 0,534 X2.            Based on the analysis of statistical data, the indicators in this study successfully passed in the validity and reliability test so that the data can be said to be valid and reliable. In the classical assumption test and multiple regression in the first and second equations show the normal distribution and not affected by heteroskedatisitas. In the Sobel test also found that intervening variable successfully moderate the independent variable to the dependent variable. The results showed that all independent variables have positive and significant influence on the intervening variable and dependent variable directly except there is 1 independent variable that is TQM which negatively and insignificant to customer satisfaction directly.

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