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Publika
Published by Universitas Negeri Surabaya
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
Social Sciences
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 1,286 Documents
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PENERAPAN INOVASI PELAYANAN ROBOT BOJONEGORO TANGGUH (BOBOTA) DI POLRES BOJONEGORO DALAM MENDUKUNG PROGRAM KAMPUNG TANGGUH SEMERU SEBAGAI UPAYA MENEKAN PENYEBARAN COVID-19 Berliana Arta Migia Dwi Saharsa; Eva Hany Fanida
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p419-428

Abstract

The Covid-19 virus has become a global pandemic that has an impact on all aspects of the world, including Indonesia, including in Bojonegoro, so to tackle Covid-19 in Bojonegoro, the flagship program of the East Java Police, namely Kampung Tangguh Semeru, is to fight the spread of the Covid-19 virus, the Bojonegoro Police. has a service innovation program for the technology era during the pandemic which has six features in it, namely starting from the ALPR (Automatic License Plate Recognition) camera, AI Camera (FaceMask Detection Alert), video calls, Announcement Speaker, Mobile Traffic Light, PTZ Camera 270 degrees and Camera 360 degrees. The Bojonegoro Police service innovation program is the Bojonegoro Tough Robot (Bobota). The purpose of this study was to determine and analyze the implementation of the Bobota program innovation in supporting the Tangguh Semeru Village program by the Bojonegoro Police. The method used in this research is descriptive with a qualitative approach through the process of literature study, interviews, observation, and documentation. The focus of this research lies in the innovation of the Bojonegoro Police service in the application of the Bojonegoro Tangguh Robot (Bobota). The results of this study indicate that there are still shortcomings and problems, namely time efficiency. The Bobota service program is one of the innovations to assist the police in carrying out safe, modern and innovative patrol duties during the Covid-19 Pandemic in the jurisdiction of the Bojonegoro Police. Keywords: Covid-19, Service Innovation, Bobota.
ANALISIS PELAKSANAAN MUSRENBANG DESA TERHADAP PENINGKATAN PEMBANGUNAN DI DESA GAYAM KABUPATEN KEDIRI Indah Putri Kurniawati; Deby Febriyan Eprilianto
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p441-456

Abstract

Peningkatan pembangunan desa dipengaruhi oleh perencanaan pembangunan yang dilakukan, salah satunya melalui kegiatan musrenbang desa. Penelitian ini bertujuan untuk mendeskripsikan pelaksanaan musrenbang desa serta adanya peningkatan pembangunan di Desa Gayam, Kecamatan Gurah, Kabupaten Kediri. Penelitian ini termasuk dalam penelitian kualitatif deskriptif. Teknik pengumpulan data melalui observasi pengamatan langsung, wawancara tidak terstruktur, serta dokumentasi berupa foto dan informasi tertulis. Subjek penelitian melibatkan 6 orang yang merupakan sekretaris desa, ketua RW 6, dan 4 masyarakat. Ada enam prinsip yang digunakan dalam perencanaan pembangunan desa menurut Ariadi (2019) antara lain: 1) partisipasi, masyarakat aktif dilibatkan dalam pembangunan desa. 2) transparansi, pemerintah desa transparan terhadap informasi pembangunan yang perlu disampaikan kepada masyarakat. 3) selektif, seleksi masalah dilakukan sesuai kebutuhan masyarakat disetiap wilayah. 4) akuntabel, pertanggungjawaban ditunjukkan melalui tahapan yang dilalui mulai perencanaan sampai realisasi anggaran. 5) pemberdayaan, difokuskan pada pemberdayaan masyarakat desa untuk mengembangkan potensi wisata Pancar Wonotirto dan rest area. Serta 6) keberlanjutan, pembangunan dilakukan secara bertahap sehingga manfaat dapat dirasakan masyarakat. Berdasarkan penelitian yang dilakukan diperoleh informasi bahwa kerjasama seluruh elemen yang ada di masyarakat sangat baik. Mulai dari pemerintah desa, lembaga desa, dan masyarakat. Semua pihak memiliki kontribusi dalam pembangunan desa. Untuk mendukung pelaksanaan pembangunan di desa, hubungan antar elemen masyarakat perlu dipertahankan dengan menjaga komunikasi yang baik. Kata kunci: musrenbang, perencanaan, desa
KUALITAS PELAYANAN PENGIRIMAN POS KILAT KHUSUS DI PT POS KEBONROJO SURABAYA Nurlita Wulansari; Meirinawati Meirinawati
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p457-470

Abstract

Service is a form of public service. Currently the services that are often used are in the form of goods delivery services. Deposit service providers are activities carried out to receive, carry and or deliver certain types of postal letters, packages and money from the sender to the recipient at a fee. PT Pos Indonesia is one of the State-Owned Enterprises engaged in the delivery of goods / courier services. PT Pos Indonesia (Persero) offers various services for sending letters or documents, money, goods and packages. A complaint was found on the special express post delivery service with an estimate of only 2 days but until December 14, 2019 it had not yet arrived at the destination address. This study aims to determine the quality of the express mail delivery service of PT Pos Indonesia Kebonrojo Surabaya. The type of research in this research is descriptive with a qualitative approach. Data collection techniques in this research are through observation, interviews, documentation studies, literature studies which are processed and produce answers. Data analysis techniques carried out include data collection, data reduction, data presentation and drawing conclusions or verification. Based on the results of the research on the Quality of Special Express Post Delivery Services at PT Pos Indonesia Kebonrojo Surabaya seen from Kotler and Keller 2016 about five dimensions of service quality, namely physical evidence, reliability, responsiveness, assurance and empathy. Dimensions of physical evidence, the existing facilities in the room have been met. There are no excessive complaints about the facilities and comfort of the room provided. Dimensions of reliability, employees are able to provide and deliver the promised services in a timely and reliable manner. Delivery of goods made is in accordance with the SOP and delivered in accordance with the estimated time promised. Dimensions of responsiveness, employees are able to create good communication and the fast and responsive attitude given by employees makes consumers trust and be loyal to services. Dimensions of guarantee, consumers get a guarantee in accordance with the SOP. Consumers are guaranteed with insurance and employees do not lose consumers. Dimensions of empathy, consumers feel very helped by the services provided. The services provided are also in accordance with the expectations intended by consumers. The special express post delivery service at PT Pos Indonesia Kebonrojo Surabaya as a whole is in accordance with consumer expectations, as evidenced by prioritizing service quality and paying attention to the needs and complaints of consumers who have been loyal and trusted with special express post delivery services at the Kebonrojo Post Office Surabaya. Employees should use identification cards, pay attention to health protocols and provide queue numbers so that they are neat and in accordance with the order. Keywords:Quality of Service, Special Express Postal Delivery, Qualitative
KUALITAS PELAYANAN PUBLIK UNTUK MENINGKATKAN KEPUASAN MASYARAKAT DI KANTOR KELURAHAN BULAK BANTENG KOTA SURABAYA Miftahul Miftahul; Meirinawati Meirinawati
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p515-526

Abstract

The Village Office is one of the agencies that has an important role in providing quality services to every community. But the fact is that until now there are still many people who complain about the services provided by employees at the Bulak Banteng Village Office, Surabaya City. The problems that exist are poor service, length of services process until there is no solutions related to problems experienced by the community during the services process. This study aims to describe the quality of public sevices to increase community satisfaction in the Bulak Banteng Village Office, Surabaya City by using the six indicators proposed by Mahmudi which include, transparency, accountability, conditional, participatory, non-disriminatory, balance of rights and obligations. The study uses adescriptive research method with a qualitative approach. Data collection techniques in this study used interview techniques, observation, literature studies from books, journals and documentation studies, whilw to analyze data using the Miles And Huberman model. The results showed that the quality of service provided by employees at the Bulak Banteng Village Office in Surabaya was good, starting from the openness of employees in explaining information, employee responsibilities in completing tasks to the responsiveness of employees to solve community problems during the service process. Keywords: Public service, Public quality, Society statisfaction
STRATEGI PENINGKATAN PELAYANAN ADMINISTRASI MELALUI APLIKASI PETUNG DADI (PELAYANAN TUNGGAL DENGAN SEPENUH HATI) OLEH DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN TRENGGALEK Dhony Femilian Renaldi; Trenda Aktiva Oktariyanda
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p499-514

Abstract

Dinas Komunikasi dan Informatika Kabupaten Trenggalek membentuk pelayanan berbasis elektronik sesuai dengan ketentuan pasal 18 Peraturan Bupati Trenggalek Nomor 24 Tahun 2017. Dinas Komunikasi dan Informatika Kabupaten Trenggalek membentuk sistem aplikasi yang mengintegrasikan kantor desa dan kantor kecamatan untuk memudahkan pelayanan administrasi dengan menyederhanakan proses pengurusan surat dari kantor kecamatan. Aplikasi ini dinamakan dengan sebutan “Petung dadi”. Metode penelitian dalam artikel ilmiah ini menggunakan jenis penelitian deskriptif kualitatif. Dengan Fokus penelitian yang digunakan adalah strategi penyelenggaraan pelayanan publik dengan mengacu pada lima strategi Menurut David Osborne dan Plastrik dalam Mahmud Danil (2018). Berikut lima strategi dan hasil penelitian tersebut: 1) Core Strategy (strategi inti) Dinas Komunikasi dan Informatika Kabupaten Trenggalek menerapkan dan merealisasikan peraturan mengenai pengembangan pelayanan publik berbasis E-government. 2) Consequences Strategy (strategi konsekuensi) yang menunjukkan bahwa Dinas Komunikasi dan Informatika Kabupaten Trenggalek membentuk peraturan dan Standar Operasi Kerja (SOP) dalam pelaksanaan pelayanan melalui aplikasi Petung Dadi. 3) Customer Strategy (strategi pelanggan) Dinas Komunikasi dan Informatika Kabupaten Trenggalek mengadaptasi penerapan strategi pelayanan melalui E-government yang telah ada di kota lain yang telah mendapatkan penghargaan agar mendapatkan mutu layanan yang baik dalam pelaksanaan pelayanan melalui aplikasi Petung Dadi. 4) Control Strategy (strategi pengawasan) Dinas Komunikasi dan Informatika Kabupaten Trenggalek memberikan pelatihan dan juga pmgembangan pegawai dalam pelaksanaan pelayanan publik melalui aplikasi Petung Dadi yang tergolong baru. 5) Culture Strategy (strategi budaya) Dinas Komunikasi dan Informatika Kabupaten Trenggalek membangun jalur koordinasi baik secara online maupun secara langsung.
IMPLEMENTASI KEBIJAKAN VAKSINASI COVID-19 DI PUSKESMAS KEDUNGDORO KECAMATAN TEGALSARI KOTA SURABAYA Ruli Ani Siregar; Indah Prabawati
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p471-486

Abstract

The Indonesian government issued a COVID-19 vaccination policy as an effort to overcome the Covid-19 problem. The Kedungdoro Health Center is one of the health facilities located in the city center with a dense level of community mobility. With the density of mobility, group immunity is needed to overcome the spread of the Covid-19 virus by vaccinating against Covid-19. The purpose of this study is to describe the implementation of the Covid-19 Vaccination Policy at the Kedungdoro Health Center as an effort to protect themselves from the covid-19 virus by usingindicators content of policy and context of policy. The research method used is a qualitative approach research method with descriptive research type. Data collection techniques used are participant observation, in-depth interviews, and documentation. The results of the study were based on indicators of content of policy, namely the benefits of a vaccination policy being able to reduce cases of positive patients and deaths due to COVID-19 at the Kedungdoro Health Center. This is also driven by the role of good program implementers and sufficient resources. The obstacles encountered were the level of community compliance was still lacking due to fear of needles, fear of comorbid patients, and doubts about the effectiveness of vaccines due to the spread ofnews hoax. Meanwhile, inindicators context of policy, the strategies used are socialization, creatinggroups WhatsApp, door to door and vaccination monitoring throughapplications Pcare and Smile. The vaccination process carried out by the Kedungdoro Health Center was in accordance with technical instructions, but there was a lack of preparation in its implementation. The researcher's suggestion is that the puskesmas carry out routine socialization more deeply by explaining the contents of policies that regulate vaccination to convince the public regarding the importance of covid-19 vaccination accompanied by monitoring the spread ofnews hoax. Keywords: Policy Implementation, Vaccination, Covid-19.
EVALUASI PROGRAM SIDOARJO MATERNAL DAN NEONATAL EMERGENCY SMS GATEAWAY (SI MANEIS) DI RSUD KABUPATEN SIDOARJO Sindika Ayu Tristiara Gani; Tjitjik Rahaju
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p527-542

Abstract

The Sidoarjo Maternal and Neonatal Emergency SMS Gateway program is a new breakthrough initiated by the Sidoarjo District Hospital in 2013 and began to be implemented in 2015 based on the Decree of the Director of the Sidoarjo Regional General Hospital Number: 188/253/404.6.8/2015 about Sidoarjo Maternal and Neonatal Emergency SMS Gateway Services. In order to improve the effectiveness and efficiency of the maternal and neonatal referral system at the Sidoarjo District Hospital, which previously did not run optimally so that it had an impact on maternal and infant mortality. This study aims to identify and describe the results of the evaluation of the Si MaNEeis program at the Sidoarjo District Hospital using the William N. Dunn evaluation theory which includes six indicators, namely effectiveness, efficiency, adequacy, leveling, responsiveness, and accuracy. The type of research used is descriptive with a qualitative approach. Data collection techniques through interviews, observation, and documentation. The results showed that the implementation of the Si MaNEis program at the Sidoarjo District Hospital had run quite well and met the six policy evaluation indicators although there were some shortcomings. Suggestions for the implementation of the Si MaNEis program are the development of applications that can be downloaded via the Android and iOS systems, simplification of the referral system needs to be done to make it easier for the referrer to fill in patient data, socialization and technical guidance are further improved regularly and thoroughly.
INOVASI PELAYANAN ADMINISTRASI KEPENDUDUKAN (ADMINDUK) MELALUI APLIKASI ADMINISTRASI KEPENDUDUKAN CEPAT AKURAT TERINTEGRASI (PANDU CAKTI) DI KANTOR DISPENDUKCAPIL KABUPATEN TULUNGAGUNG Tsamara Dilla Zica; Eva Hany Fanida
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p487-498

Abstract

A good public service can be judged from how the service is carried out in accordance with the service standards that have been set. The Department of Population and Civil Registration of Tulungagung Regency has published an online-based application innovation called the Integrated Fast Accurate Population Administration (Pandu Cakti). This research was conducted at the Dispendukcapil Tulungagung Regency which aims to describe the innovation of integrated fast accurate administration services (Pandu Cakti). This study uses a descriptive method with a qualitative approach and uses an analytical knife of the supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The data collection technique used observation, interviews and documentation and also the determination of the sources with snowball sampling and analyzed using data analysis techniques, namely data reduction, data presentation, and drawing conclusions. The results of this study indicate that the innovation of Pandu Cakti of the Department of Population and Civil Registration of Tulungagung Regency has fulfilled six supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The leadership factor has been going well where the leader carries out his duties well and is able to create innovations to solve problems that have not been resolved so far. The funding factor, in which this innovation uses funds from the APBD and there are no obstacles in funding. Legislative and regulatory support factors have gone well with the written basis and SOP. The development factor of information technology infrastructure (strategic) has been going well even though there are several obstacles in the network. The partnership factor with the public sector, the existence of partnerships with the public sector, namely all Village Offices and District Offices in Tulungagung Regency. The competence factor of the private sector, there is competence in the field of making applications, namely in coding by third parties. Keyword: Public service, Service Innovation, Admin Service, Pandu Cakti
IMPLEMENTASI PROGRAM PEMBELAJARAN DARING SELAMA PANDEMI COVID-19 DI KELAS XI MIPA 1 SMAN 1 DAGANGAN KABUPATEN MADIUN Ridho Imam Rivaldi; Tjitjik Rahaju
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p571-584

Abstract

The Online Learning Program during the COVID-19 pandemic is an effort made by the Ministry of Education and Culture, SMAN 1 Dagangan as the executor of the program seeks to make online learning in schools run smoothly. This study explains and analyzes the implementation of the online learning program during the Covid-19 pandemic in the Class Xi Mipa 1 of Sman 1 Dagangan, Madiun. to see the implementation of the program has gone well. This article uses a qualitative method with a descriptive type. The focus of research on implementing implementation theory according to Abidin is the implementation of a policy related to two main factors, namely Internal Factors which include (a) policies to be implemented, and (b) supporting factors. External factors which include (a) environmental conditions, and (b) related parties. From these indicators, the researchers got the results of research, namely online learning can be applied with fairly fast adjustments, although online learning is difficult for students to understand, students also have enthusiasm to ask the teacher if the material is difficult to understand. However, judging from the student's response in understanding the material, it is quite good in class XI Mipa 1 although it can still be maximized by online learning via video conference. The important role of parents in online learning is to supervise and motivate students to be diligent in following and doing the assignments given during online learning at home.
IMPLEMENTASI INOVASI LAYANAN MOBIL KELILING (STUDI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TRENGGALEK) Dika Yoga Pratama; Tjitjik Rahaju
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p621-636

Abstract

The Department of Population and Civil Registration of Trenggalek Regency created an innovation in the field of population administration, namely a round-trip car based on a ball pick-up that provides easy service for the administration of population administration in villages and sub-districts. The purpose of this study is to describe the application of mobile car innovation carried out by the Trenggalek Regency Population and Civil Registration Office. This type of research uses descriptive research with a qualitative approach. This study uses four success factors of implementation by Edwards III which include communication, resources, disposition and organizational structure. The results of the study indicate that the communication indicator, the service provider has carried out socialization with the community through the village apparatus. Coordination is also well established between agencies, sub-districts, and villages when implementing mobile car services. Resource Factors, for human resources already have qualified and competent officers in their fields. However, for the resources of the tools used, there needs to be rejuvenation to improve the quality of service. There must also be an increase in budget resources to maximize mobile car services. Disposition factor, the commitment that has been established from the service implementer who performs their duties according to the SOP. The sub-district, the village which also made the program a success and the community who felt the positive impact of the mobile car innovation. Furthermore, the organizational structure factor that has been well structured makes it easier to coordinate between lines in carrying out population administration services. There are facilities and infrastructure constraints, such as mobile cars, which only amount to two operational cars, which are not sufficient for recording, judging from the topographical conditions of the mountainous Trenggalek district. There is a need for the addition of a new operational car to pick up the ball to reach remote areas.

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